Total 5,953 Manager it support executive job vacancies in The United States of America

We are a small, inclusive private school in Singapore dedicated to nurturing each child’s potential, with a focus on students with diverse learning needs. Our goal is to provide a supportive, adaptive educational experience that helps children thrive academically, socially, and emotionally. Our school is rapidly growing, and we are seeking a highly skilled and compassionate Head of Learning Support to lead our learning support initiatives.

Key Responsibilities:

• Develop and Implement Personalized Learning Plans: Design and oversee Individualized Education Plans (IEPs) and intervention strategies for students requiring additional support.
• Lead by Example to Deliver Targeted Educational Therapy: Provide one-on-one or small-group educational therapy sessions focused on addressing learning challenges, including language-based learning disorders, ADHD, autism, and other special needs.
• Lead and Mentor a Team: Guide and collaborate with a team of learning support specialists, therapists, and teaching assistants to ensure consistent, high-quality support across all levels.
• Collaborate with Teachers: Work closely with classroom teachers to tailor curriculum, adjust teaching strategies, and incorporate therapy techniques that accommodate various learning profiles.
• Parent and Community Engagement: Regularly communicate with parents and caregivers, offering guidance and feedback on student progress and at-home strategies, while working with external specialists as needed.
• Professional Development and Training: Provide ongoing training for staff on inclusive education practices and therapeutic approaches to enhance their ability to support diverse learners.
• Monitor and Evaluate Progress: Regularly assess and adjust intervention plans based on each student’s evolving needs, progress, and therapy goals.

Qualifications:

• A degree in Special Education, Educational Psychology or a related field with a focus on educational therapy.
• At least 5 years of experience in special education, educational therapy, or a related setting, with a proven track record in developing and implementing effective intervention plans.
• Strong leadership experience, ideally in an educational or therapy-based role.
• Deep knowledge of learning disorders, therapeutic approaches, and classroom-based intervention strategies.
• Excellent communication, organization, and interpersonal skills, with an empathetic approach to working with students, staff, and families.

Interested parties, please send your RESUME with current & expected salary & date available to agnes_ho@therapy.com.sg.

We regret only shortlisted applicants will be notified.

Octal Philippines Inc., a leading player in the Information Technology and Services industry, is seeking a dedicated and passionate PM - Customer Support Manager to join our dynamic team. This role is pivotal in ensuring that our clients receive exceptional support and service throughout their journey with us. The ideal candidate will possess a strong background in customer service management, with experience in managing support operations from a project management perspective. You will be responsible for leading a talented team of customer support representatives, ensuring their performance aligns with our strategic goals and high customer satisfaction standards. Your leadership will involve developing and implementing support strategies, tracking performance metrics, and working closely with other departments to enhance our service offerings. As a PM - Customer Support Manager, you will also play a critical role in training and onboarding new team members. We're looking for someone who is not only a strong leader but also has a deep understanding of customer needs in the technology sector. This position offers a unique opportunity to affect change and innovation in our customer support processes, with a focus on continuous improvement and client satisfaction. If you are driven by results and have a passion for providing top-notch service, we encourage you to apply and become a part of Octal Philippines Inc.'s mission to deliver excellence in IT services.

Responsibilities

• Lead and manage the customer support team to ensure high levels of customer satisfaction and service excellence.
• Design and implement customer support processes and best practices to improve efficiency and service quality.
• Monitor, analyze, and report on key performance indicators (KPIs) to track team performance and customer satisfaction levels.
• Develop training programs for new hires and ongoing training for existing team members to enhance their skills.
• Collaborate with product and development teams to resolve customer issues effectively and improve product offerings.
• Act as the primary point of contact for escalated customer concerns and provide timely resolution solutions.
• Create a customer feedback loop to gather insights and drive continuous improvement in service delivery.

• Bachelor's degree in a relevant field or equivalent experience in customer service or support management.
• Proven experience as a Customer Support Manager or similar role in the IT industry.
• Strong understanding of customer service metrics and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze data and draw actionable insights to improve performance.
• Experience with ticketing systems and customer relationship management (CRM) software.
• Strong problem-solving skills and ability to manage difficult situations professionally.

Operational Support Manager - Newcastle

Maxim Facilities Management is one of the fastest growing independent facilities management companies in the UK.

Applicants must be flexible, adaptable and be able to manage change. It is essential that you have a full UK (manual) driving license if you wish to be considered for this position.

Your role will be very varied but will include:
- Induction and training of staff on equipment, cleaning practices and use of chemicals.
- Conducting on-site audits.
- Placing stock orders.
- Manage holidays and absences within the team.
- Covering for sickness and back fill.
- Training of existing staff members.

Personal attributes and experience:
- Commercial cleaning experience required.
- Experience in a Supervisory / Managerial role.
- Flexible approach to your working week.
- Reliable and hardworking.
- Self-motivated.
- Hold a full manual driving licence.
- Able to work on Ipad/laptops.
- Must meet the criteria for an Enhanced DBS.

This is a full-time permanent position offering the following benefits:
- Competitive Wage (discussed during interview)
- Pension.
- A company van.
- Fuel Card.
- Ipad and phone.

We do endeavour to get back to all applicants, but this is not always possible due to the high number of applicants we receive.

Working Hours: 35 Hours per week

Contract Type: Full-Time, Permanent (x2, North & Central)

Closing Date: 04 December 2024

Interview Method: In Person (Face to Face)

Location: CENTRAL AND NORTH

This role is subject to -

Qualification - English L1, Maths L1, A L3 business admin qualification or willingness to achieve one within 2 years.

DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.

An exciting opportunity has arisen within the Growth and Development Directorate for a highly motivated and experienced Business Support Team Leader Lead L1 Grade 5 to directly line manage a team within Manchester Adult Education.

• Lead and manage a team , ensuring they are motivated, trained, and equipped to deliver exceptional service.
• Oversee day-to-day operations, including assigning tasks, monitoring performance, and addressing any issues that arise.
• Coordinate with other departments to ensure seamless operations and effective communication.
• Improve team efficiency, productivity, and customer satisfaction by analysing your teams performance and identifying areas for improvement
• Provide support and guidance to team members, helping them to develop their skills and reach their full potential.

We are seeking a dynamic and results-oriented Business Support Team Leader to oversee and manage our team of Business Support professionals within an Adult Education Centre. An individual with excellent communication skills, who can demonstrate effective communication with individuals at all levels, both written and verbal. An Individual who can build and maintain strong relationships with colleagues, tutors, and external organisations.The ideal candidate will have a proven track record of leading and motivating teams, excellent communication skills, and a strong understanding of business operations.

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.

We’re the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion.

When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here.

To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ – the grounding for how we must work together and treat one another:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.

Creating an inclusive team at Manchester City Council

At Manchester City Council, we strive to create a fair and inclusive workplace that is as diverse as the communities we serve. We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council. This advert is open to all applicants, and we would particularly encourage applications from candidates identifying with one or both of those characteristics.

If you want to find out more about the role, our ways of working, flexible arrangements or any workplace adjustments, please let us know by emailing jobs@manchester.gov.uk. If you are invited to interview, we will ask you if you require any adjustments for you to best demonstrate your suitability for the role in the interview process.

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

Accessibility

As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work.

We’ve also included some useful tips on how to submit the best application.

What we will need from you if you’re successful

If you are successfully offered a position with us, the pre-employment checks you will be asked to undertake will depend on the role you've applied for. As a guide, these may include:

• Passport/ID: You will be required to provide documentary proof of your right to work in the UK
• References (Current and Previous employer)
• Qualification
• Disclosure and Barring Service Clearance (DBS) (as applicable)

When you join us

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

Other relevant information

Why work for us
Who we are - Manchester City Council
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What you’ll be doing…

As a Group Manager you will proactively manage teams in multiple sites as well as be accountable for recruiting, inducting, training and supporting colleagues to deliver an efficient, high quality service to Elior UK, our customer and clients.

Responsibilities:

• Motivating and managing a team within multiple sites
• Controlling and managing a budget creating a platform for financial growth
• Accountable for ensuring ongoing team communications, including building internal and external relationships, management reporting and client liaison to enable operational excellence and innovative menu planning
• Accountable for COSHH, Food Safety, H&S, legal regulations, environmental policies and duty of care to customers and colleagues

What can you bring? In this role:

• Proven experience of successfully managing multiple teams
• Genuine interest in customer service excellence
• A strong team player, highly confident and positive
• Self-motivated and innovative
• Previous experience managing sites, contract catering desirable
• Education experience desirable

• Experience on both Integrated Control Monitoring System as well as propulsion/steering control systems. Hands-on service or operational experience on the main engine and thrusters is an added advantage
• Providing technical support to customers and capable of resolving technical matters
• Providing support to service team ensuring services completion according to the works order for acceptance by the customers
• Ability to plan and assign service personnel to tasks
• Provide training and guidance to Service Engineers on mechanical and electrical aspects of system commissioning, troubleshooting, maintenance, repair or overhaul
• Experienced with acceptance tests of equipment and systems ensuring customers satisfaction and acceptance
• Provide service/investigation reports where required
• Provide support to sales team with regards to commercial matters
• Prepare and submit travel report on work progress as well as completion of project

Requirements

• At least a Degree in Electrical/Electronics Engineering with working hands on experience in the marine propulsion industry especially with experience with automation or PLC/SCADA/MODBUS or other protocols
• Possesses good business acumen understanding corporate environments and commercial matters involving sales contracts and business terms
• At least 7 to 10 years of related field experience in Alarm Monitoring and Control System as well as the good knowledge of computer hardware/peripherals and basic software’s
• Experience onboard ship for automation systems (controls and propulsion), system process knowledge, distributed control systems and power management
• Team management experience
• Experience in troubleshooting, project handling/execution, servicing and commissioning of marine propulsion systems
• Good organisation and planning skills for efficient team deployment to complete tasks within given timeframe.
• Communicates effectively, has a strong initiative and ability to work under pressure.
• Possess logical and analytical skills

Kindly understand that only shortlisted candidates will be notified.

WeLead Solutions Pte Ltd

Poon Wai Soon, Bernard

Reg. No: R2197713

EA License No.: 23C1882

Collaborate with a wide range of stakeholders to develop defence-wide strategic approaches to ensure compliance with policy.

Lead on translating the outputs from the in-house horizon scanning methodology and assess the impact this may have on the relevant workstreams outputs and on the prioritised view within DASI.

Confidently be able to translate complex information for wide audiences using appropriate communication methods.

Prepare supporting slide packs, papers, or other, to inform stakeholders of progress, challenges/blockers, time schedules, milestones on behalf workstream lead.

Lead tiger teams (e.g. Biodiversity Net Gain and Nature Recovery Planning) aligned with DASI prioritised view to ensure delivery against planned outputs.

Managing and tracking benefits and KPI’s through to realisation.

Use various communication methods and have the ability to tailor the communication to audiences of varied levels of seniority and understanding of the subject matter.

Build effective relationships to enable collaboration with key stakeholders (both internal and external) without having formal leadership authority.

Work with and support internal and external colleagues and manage taskings linked directly to focused area of responsibility.

Translate information and requirements from across the business into Business outputs where appropriate.

Line Management:

Whilst there are no current line management responsibilities required in the immediate this may change across the next financial year.


(Remote working within this role is something that can be discussed at interview stages or with your future line manager if you are found successful.)

KEY DUTIES Utilising effective change management, people management and project management skills to implement the projects. Oversee relevant workforce systems to ensure services meet agreed targets including engagement, communication around recruitment solutions. Analyse and use relevant workforce systems data to inform and improve service delivery. Providing support to enable services to develop a project management approach within projects. Contribute to and support the implementation of service redesign to support current and future business requirements. Support the team in the production and implementation of administrative business continuity plans. Participate in process reviews to develop streamline processes and ensure they are effective. Provide data to support the team in business case preparation. Producing and Monitoring of data from relevant workforce systems Build and run analytical reports from relevant workforce systems. Co-ordination of the allocation of workload both internally and externally. Analyse data to produce performance reports ensuring project deadlines are met. PROFESSIONAL RESPONSIBILITIES Support service reviews: contribute to deciding and implementing appropriate action to improve service delivery, clinical/operational outcomes, and workforce experience. Support the use of research and evidence-based learning to improve the quality of the service for the workforce. Ensure incident reporting and complaints management procedures are followed and used as a learning opportunity. Ensure appropriate actions are taken to inform changes to service delivery and reduce risk of recurrence. Work with managers and colleagues to continually improve the quality of services within the overall governance framework. Work with managers and colleagues to identify, manage, and minimise risk within the trusts Risk Management Framework. Contribute and support the implementation of service redesign to support current and future business requirements. Support operational workforce involvement in the way services are planned, developed, and provided. Support the transition of new services into the Trust. Exercise delegated authority from and support the team, to resolve day to day issues for all aspects of the project. Maintain own continual learning/ development. ADMINISTRATIVE RESPONSIBILITIES / LINE MANAGEMENT RESPONSIBILITIES Participate in the recruitment and selection of staff. Responsible for initial stages of disciplinary procedures, personal development, management of sickness absence and allocation of responsibilities of staff. Motivate, encourage, and engage teams and individuals to achieve and embrace organisational objectives, Key performance indicators and new ways of working. Maintain and seek to improve communication channels with commissioners, staff, patients, and other stakeholders even where substance of the communication may be difficult or contentious. Ensure all staff receive and contribute to the Trusts communications. Holding appropriate and constructive meetings in keeping with project plans, good workforce management practice and requirements from the radiology management team. TEACHING & TRAINING RESPONSBILITIES Ensure learning is kept up to date and internal and external learning is attended in line with the job requirement. Ensure learning is shared. FINANCIAL RESPONSIBILITY Develop team awareness of cost-effective service provision Be aware of the budgetary implications of actions taken. RESEARCH & AUDIT Provide data support/analysis for audit/research programmes being undertaken.

Team Leader Administrative Support
Job no: Work type: Temporary full-time Location: Paterson Categories: Accounting and Financial, Administration and Clerical

We are looking for a dedicated Team Leader Administrative Support with finance qualifications to join the team in Paterson.
_____________________________________________________________________________________

12 month full time role with the opportunity to extend
Paterson location Tocal Agricultural College
Offering an attractive salary ranging from $ 106, to $ 117, pa super

Diversity and inclusion are core values of the Department of Primary Industries and Regional Development. The Department of Primary Industries and Regional Development is a workplace where everyone is able to contribute and participate to their full potential, and we are proud to have a team that reflects the richness and complexity of the regional NSW communities we serve.  
About Us  


... Click here to view more detail / apply for Team Leader Administrative Support

As the Equipment Support Manager, you will be responsible for the control, management, and coordination of all Level 2 Equipment Support (ES) and supervision of ES related elements of Equipment Care (EC) within the unit. Your responsibilities will be to:

Ensure the proper tools are available and used when appropriate. They are to be in serviceable condition and in calibration where necessary, a nominated individual within the Squadrons being given specific responsibility for this
Ensure all Fitters comply with Health & Safety regulations
Ensure the unit’s inspection programme is implemented
Important part in the interface between the user carrying out Equipment Care and Equipment Support provision. The Equipment Manager is to ensure effective ES is provided to the Regt
In conjunction with the Motor Transport Warrant Officer (MTWO) and squadron (Sqn) Motor Transport Senior Non-Commissioned Officer’s (MT SNCO’s you are responsible for the following:
Maintaining a Damage Report register. Originals and copies are to be distributed as per direction at Chapter 3 of the Unit Equipment care Directive
Running and maintaining the Regimental Equipment Failure Reports register and ensuring all raised Equipment Failure Reports are done accurately and managed effectively using Joint Asset Management Equipment Support (JAMES) Component Reports when equipment is supported on JAMES
Action any warranty repair and maintaining the Regimental warranty repair register, in conjunction with Squadron Fitters
Taking the lead on all Serious Safety Signals received to unit
Ensuring Army Equipment Support Publication Technical Library remains 100% accurate
Maintenance and servicing are conducted in accordance with policy and amendment number
Regimental lead for all Lifting Equipment and is to maintain registers in accordance with policy. The Equipment Manager is deemed competent Master Lifting Equipment Record Keepers by Brigade Electrical and Mechanical Engineer
Responsible in conjunction with the Squadron MT SNCO’s for the correct testing and recording of the Sub Unit lifting tackle, cranes, winches, recovery and miscellaneous mechanical and electrical equipment
Conduct roadworthiness inspections of all vehicles held by the unit and complete mandatory roadworthiness inspection reports on completion of course, D827 Inspector Vehicles and deemed competent on specific equipment to be appointed and authorised as a competent vehicle inspector
Complete all necessary annual continuation training to remain competent
As an authorised Engineering Supervisor deliver continuation training to all Unit vehicle inspectors as per MoD policy
Line Management of four civilian fitters.

Remote working within this role is something that can be discussed at interview stages or with your future line manager if you are found successful.

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Up to date with latest ongoing technologies in the industry
• Well-spoken/Articulate and Emotionally intelligent
• Well connected to industry members, attends developer and tech meetups.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.

Responsibilities

• Design, develop, implement and coordinate IT system and policy implementation in adherence to business objective, security standard (includes corporate governance framework for IT and cyber-security) and audit requirement
• Lead a team to provide IT supports to business operations and introduce new IT technologies to improve operational efficiency
• Engage and manage vendors on fulfilling Service Level Agreement
• Plan, manage and control IT budget to achieve cost efficiency
• Ensure the Club Management System (CMS) is effectively operational at all times

Requirements

• Degree in Computer Engineering or Microsoft Certified Professional or equivalent
• At least 3 years of experience in similar capacity
• CISSP, PMP and MCSE certifications will be of added advantage
• Ability to manage and synergize team
• East, 5 days, 8:00am to 5:15pm or 8.30am to 5.45pm, pick up from Tanah Merah MRT
• Job Reference: W4RX39

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to celeste.wong@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

• Handle day-to-day operation
• Meet account SLA deliverables
• Manage customer escalation
• Manage operation team and operation cost
• Manage partners
• Redefine current process to improve efficiency
• Daily/Weekly/ Monthly Reporting
• Escalation are managed and perform timely updates
• Ensure SLA and SLA reporting
• Track cost and drive cost saving
• Work with Service desk team on reporting and SLA
• Define and work to continuously improve the operational ecosystem supporting the accounts
• Coordinate with internal teams to ensure contractual service level agreements (SLAs) are met for all allocated accounts
• Oversee infrastructure upgrades, modifications and deployments with customer impact
• Manage all operations and delivery related conversations with the customer
• Work with internal teams to develop problem management framework and service improvement plans
• Act as a primary contact for customer queries and issues and put in place preventive actions to ensure customer commitments are met, and escalations are pre-empted
• Look end to end across service delivery management processes, as well as upstream and downstream processes
• Identify opportunities to streamline, track, eliminate duplication, automate or improve the as-is status
• Lead action planning to tangibly improve the above
• Supporting the leadership team as a compliance/audit point of contact – including and not limited to audit engagements

Job Requirements:

• Degree / Diploma holder
• At least 4 to 5yrs of relevant experience
• 5 days work (9am to 6.30pm) at Raffles Place
• Bank environment
• Salary $6500 to $8000

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

Quarry Support Manager
Division: BORAL RESOURCES (COUNTRY
Department: COUNTRY QUARRIES NSW
Work type: Permanent - full time
Location: Dubbo & Western, NSW North Coast



Your next opportunity
Primarily based at one of our country Quarries (Optional as per below listed Quarries), the business is seeking a highly motivated, results oriented Quarry Support Manager to join the Team. The focus of the role is to ensure we have the skilled resources, plant and equipment available to deliver product on time and to quality standards. A strong safety focus and absolute commitment to Zero Harm is critical to the success of our business.
Your day will involve:

Driving a Zero Harm culture across the [regions inclusive of the following Quarries: Macksville, Talbragar, Terramungamine, Beryl, Byrock, Teven, Johns River, Orange, Currabubula, and Grafton, to ensure that Boral Quarry Operations



... Click here to view more detail / apply for Quarry Support Manager