Total 227 job vacancies by Visa

Team Summary

The Solutions team in Visa Cross Border Solution is responsible for Discovery & Implementation of New customers whilst helping existing clients on upsell/upgrade projects. This means working closely with Business teams to fully understand client requirements, then craft and validate the proposed solutions prior to signing. Once approved, delivering on the agreed solution and managing changes that may occur.

What a Solutions Consultant does at Visa:

• Ensuring client requirements is captured and a full understanding of the proposed solution / workflow before a client is signed,

• Consulting and guiding prospects and client on how to best use and ingest our products and services into their operational workflows and solutions, tailoring each proposed solution according to the client’s strategic and go-to market plans,

• Troubleshoot issues by developing a deep understanding of how our product works,

• Guiding clients to implement Visa offerings into their system and ensuring changes in workflow are understood internally and externally,

• Advocating for client’s views internally and driving continuous product improvements based on client feedback.

• Enabling Solutions Consultants and New Business peers with product / technical knowledge, providing coaching for junior members of the team on hard and soft skills.

• Contributing to our support documents to ensure they’re clear and accurate, and research and write new content to fill any gaps,

• Keeping abreast of our competition, product development, and changes to the ecosystem.

This role is based out of Singapore Hub and supports Asia Pacific markets. The role will report to Head of Solutions, APAC for Visa Cross Border Solutions.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

What a HCD Design Director does at Visa Consulting and Analytics 

• You will serve as a Creative Director, lead design thinking with HCD approach, build new business and clientele, and support multiple products and services from the ground up.
• As a Director, you will join and lead engagement teams serving our clients and gain exposure to a spectrum of topics that are complex in scale and scope, intellectually demanding, and highly deadline driven.
• You will work in teams of typically 3 – 5 consultants/designers, taking charge of specific aspects of the project. You will do extensive research, source data, lead cocreations and contribute to identifying potential solutions for a specific client problem or challenge. 
• Design, lead and facilitate client workshops then synthesize insights into defensible visions, frameworks, and concepts using human-centered design and lean start-up processes.
• Rapidly convert ideas into working prototypes, meshing-together solutions/capabilities that exist within Visa or externally.
• Conduct and/or support in-depth market testing using various qualitative and quantitative research methods
• Develop a nuanced understanding of emerging digital payment trends as well as Visa’s capabilities and be able to apply them to clients’ business problems to actively engage with clients and co-develop meaningful solutions to address their challenges. 
• You will also present results to internal Visa stakeholders, client management and at-times implement recommendations in collaboration with client team members. 
• Contribute to key Practice building initiatives – Capability - IP generation, training, mentorship, team initiatives. 

Team Summary

The AP Corporate Communication function plays a critical role in driving Visa’s business growth by advancing and protecting Visa’s reputation in the region. The function focus on storytelling, thought leadership and content development that supports revenue growth across Visa’s three growth pillars. Not only does it increase the connections between Visa’s brand, culture, and innovation to ensure brand relevance, it also enacts proactive and defensive strategies to protect Visa’s business and reputation and evangelize Visa’s purpose. Driving the evolution of Visa’s culture and an enhanced understanding of Visa’s business strategy is a core part of what Corporate Communications does to protect Visa’s reputation in Asia Pacific.

What a Director, Business Planning Operations, AP Corporate Communications does at Visa:  

Reporting to SVP, AP Head Corporate Communication, the Director, Business Planning and Operations (BPO) of the AP Corporate Communication function will be responsible for business and workforce planning, strategy development and execution, budget management, management and control of the strategic project portfolio, provision of business support to markets, including enhancing business processes to maximize internal and in-market performance.     

This role is a key member of the AP Corporate Communication team, working closely with both hub and in market leads to facilitate planning, strategy and reporting activities. This role is the key liaison between global Corporate Communication function and the region, as well as a key member of the regional BPO network.  This role requires sound commercial and strategic mindset, as well as strong organizational and influencing skills to ensure its successful delivery, as it involves working closely with the various functional teams and subject matter experts across the organization in the AP Region.

In this role, you are expected to:

Business / Strategy

• Lead the AP Corporate Communication group in business planning, strategy development, drive effective leadership and operations through management of key business processes.
• Manage the tracking, reporting and analysis of AP Corporate Communication metrics and targets, and recommend changes or initiatives to achieve goals as necessary
• Manage and drive key strategic projects, which typically require cross-functional collaboration from initiation to execution, ensuring alignment with organization, business and market priorities
• Enhance the effectiveness of the AP Corporate Communication team by pursuing initiatives and process enhancements identified during annual planning sessions, quarterly and monthly business reviews
• Provide ad-hoc analysis and decision support as necessary
   

Planning / Operational

• Oversee the Annual Operating Plan and annual OKR / goal setting process ensuring that hub and market goals are aligned with AP Corporate Communication strategy
• Develop an effective tracking mechanism that monitors progress towards the agreed targets and objectives
• Collaborate with cross-functional teams to enhance and generate regular AP Corporate Communication dashboards, provide support in preparation of presentation materials for business review
• Continue to review, enhance business process to drive greater efficiency and share best practices within AP Corporate Communication and Global Corporate Communication
• Manage multi-year planning across AP Corporate Communication Collaborate with Finance Business Partner to drive quarterly forecasting and annual operating plan
• Manage AP Corporate Communication team townhalls and offsites agenda/content
• Project-manage large-scale events that AP Corporate Communication is responsible such as APMK, Client Events (on the agenda and content perspective, not events organization), as well as program manage regional communication campaigns

Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into every phase throughout the client lifecycle of Visa products and services. To deliver on our mission: “To connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive”, and to maintain our high-quality customer experience, as incidents occur, we must manage and communicate these to conclusion in the most expedient way possible.”

Within Client Services, the role of the global Client Services incident response team is to take ownership of ensuring internal and external communications are distributed effectively throughout the lifecycle of an incident whilst developing consistent processes, playbooks, and controls to meet the needs of internal partners and our clients.

What a Senior Consultant, Business Incident Response does at Visa:

The role is part of a dedicated global Client Services Incident Response team, based in Singapore, and part of the broader Global Transformation and Business Health team. Responsible for supporting cross-functional teams during the restoration and remediation of client-impacting service issues, as well as incident communications and the development of client-facing executive summaries.

Job scope:

• Provides on-call Business Incident Response support, as part of a Follow-the-Sun rotation (Singapore/UK/US) ensuring both internal senior stakeholders and client communications are distributed in alignment with our commitments.
• Ability to communicate swiftly technical issues in a client friendly manner.
• Represents the voice of the client during service disruptions, ensuring the financial ecosystem impact is understood and prioritized appropriately.
• Supports the global Client Services leadership team in the event of a service disruption.
• Leads post-incident client remediation activities in partnership with client-facing teams.
• Provides key insights into post-incident reviews to identify improvement opportunities.
• Develops client-facing Executive Summaries following major incidents, including root cause and improvement initiatives.
• Engages cross-functional partners to ensure new and existing services have an effective business response plan.
• Proactively seek out opportunities to evolve the Client Services Incident Response processes, playbooks, and tools.

Why this is important to Visa:

Client Services incident response is a critical function in Visa. We are committed to deliver best-in-class services, and when a service is not performing as our clients expect it to, it is imperative to the financial ecosystem that we communicate quickly, manage both client and internal expectations throughout the incident lifecycle and achieve our client commitments through contractual service levels.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Team Summary

Reporting to the Asia Pacific Regional Risk Officer (AP RRO), the AP Corporate and Regional Risk Services (CRRS) team is responsible for:

• Driving general Risk Strategy for AP and supporting the effectiveness of the in-market Heads of Risk
• Protecting Visa as the 2nd line of Defense by proactively governing corporate risks, frameworks and supervisory regulatory requirements, and
• Managing risk for the Global Issuing and Acquiring clients

What a Manager, Risk Strategy and Operations does at Visa

As a pivotal figure within the AP Risk Hub team, the Risk Strategy and Operations manager reports directly to the VP CRRS. They will spearhead crucial strategic initiatives, risk analytics, business planning, and general risk operations, including managing the annual AP Risk Executive Council, one of Visa Asia Pacific's top three annual senior client events.

This role is ideal for a motivated, independent individual who is deeply analytical and is dedicated to driving results that best support the business and the AP Risk team. They will collaborate with the regional risk teams, cross-functional partners in the AP market support center, Global Risk teams, and the Risk Leadership team in AP.

Specifically, on Risk Strategy, they will:

• Collaborate with the AP RRO and the VP CRRS to establish strategic priorities for AP Risk
• Manage strategic initiatives to enhance the security and integrity of the AP payment system
• Support the development of a forward-thinking communication plan for AP Risk ensuring Visa maintains the thought leader in the Risk Payments space

Specifically on Risk Operations, they will:

• Oversee key operational processes such as Executive Quarterly Business Reviews (QBR), Annual Planning, and the Risk Operating Plan
• Partner with the global and hub analytics partners to create and manage Risk MIS dashboards enabling client fraud performance management
• Collaborate cross-functionally with Client Services, Products, Value Added Services, and Visa Consulting to ensure alignment and achievement of Risk related objectives
• Project manage the annual flagship AP Risk Executive Council event in close collaboration with the Events and Corporate Communications teams
• Lead internal AP Risk events such as Townhalls and periodic AP Risk staff offsites

Why this is important to Visa:

Visa owns the most recognizable global brand in the financial services industry. With new and diverse players entering the payments ecosystem, constant innovation and increased government intervention, the industry is becoming highly complex with the risks landscape evolving quickly. 

The dynamic nature of the Risk ecosystem has necessitated increased client, regulator and stakeholder demand for Visa's expanded role in ecosystem protection. Meeting this demand calls for strategic planning, data analysis, and implementation to sufficiently prepare the AP Risk team to handle these substantial threats. This role is crucial in enabling the wider AP Risk team to focus on their primary responsibilities

JOB SCOPE
This is an individual contributor responsible for identifying and resolving issues of advanced complexity. This position is at a senior professional level and requires strong & advanced execution and analytical abilities. This role works independently and receives minimal guidance.

RESPONSIBILITIES

• Troubleshoot and resolve complex 2nd level network related problems, coordinate resources where necessary and serve as escalation point to 1st level operational teams.

• Respond to and resolve IP network issues within the timeframe of severity level agreements.

• Deploy client solutions and network design implementations.

• Support all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications environment.

• Take initiative to proactively discover potential network impacts!

• Participate in or lead problem resolution and root-cause analysis.

• Participate in tasks related to change, incident, and problem management.

• Document, create and maintain operational runbooks based on best practice and from knowledge & experience gained from day-to-day operations for continuous operational improvement.

• Conduct internal technical briefing & training for level1 and level2 network operations team.

• Deploy and document changes in accordance with problem and change management process.

• Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to. Complete the projects objectives within timelines.

• Communicate to both technical and non-technical audiences, resolution and root cause resulting from the outage or service interruption.

• Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity.

• Perform weekends shift duties on rotational basis.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Team Summary             

The AP Corporate Communication team creates and delivers communication programs that drive Visa’s business growth and advance and protect the company’s reputation. This team takes ownership of the Company’s external comms profile including Asia Pacific’s President and senior leadership team, Products & Solutions, Innovation, Commercial & Money Movement, Merchant Sales & Acquiring, Risk, Consulting and Analytics, Technology, and Strategy. We work across external, client and employee communication activities to promote Visa’s ongoing strategy to extend our payments network into new areas of opportunity and position ourselves as the partner of choice for banks, merchants, fintechs, technology companies and governments. In close partnership with the business functions, our team defines the company’s positions in the region on a wide range of industry topics and delivers corresponding thought leadership content.

What a Director, Business Communication does at Visa:

In this role, you will work with the AP leadership team and key functions across the business: Product, Merchant Sales & Acquiring, Technology and support on Global sponsorships & marketing. You will conceptualize and deliver communication programs that drive business results for Visa’s critical growth pillars and how these support the growth of our clients’ businesses. You will oversee regional thought leadership communication including content for external, client and internal audiences. This includes comprehensive corporate storytelling collateral, media and social campaigns, and stakeholder education delivered via a mix of channels including events.

In this role, you will be the regional communication lead for a range of areas that are central to Visa’s growth and manage the communication needs of the relevant functional teams and oversee communication campaigns that reflect these areas’ increased importance to Visa’s long-term growth strategy.  You will play a key role in managing issues and supporting crisis communication across Asia Pacific.

It is vital for the applicant to demonstrate knowledge and capability in helping regional and local business and communication teams engage stakeholders and reinforce Visa’s vision for the future of commerce as it relates to our long-term commitment to uplift economies. In addition to delivering high-quality communication programs, you will act as a trusted advisor to Visa’s leadership team in some of the region’s most complex functions, helping them talk about their business objectives in a way that has a meaningful impact in the communities in which we operate. You will also play a key role in ensuring the company’s public and client-facing messages in Asia Pacific are communicated with a whole-of-Visa perspective, coordinating across geographies to make sure all content, from press releases to speeches, is consistent and aligned.

Projects you will be a part of:

This team creates and leads many of the highest profile communication programs in the region. We oversee the Asia Pacific communication strategy to define and articulate Visa’s network evolution as it relates to innovation, trust and corporate citizenship. On a tactical level, you’ll support the delivery of regional strategic events and play a key role in developing thought leadership content for senior leaders.

You’ll also contribute to broader communication programs that the regional AP comms team is responsible for:

• Small business programs and expanding merchant acceptance
• Corporate storytelling to drive Visa’s critical growth pillars of value-added services and money movement
• Regional positions on innovations shaping the payments landscape, such as data privacy and cybersecurity
• Strategic initiatives
• Reputation challenges and opportunities associated with all of the above, including defining the value of Visa and issues/crisis management.

You will lead or work on communication programs that incorporate every aspect of the communications discipline, including public relations and social media (press announcements, key messaging, media interviews, bylines), client-facing communication (leading development of client-facing thought leadership collateral, supporting major client events as run by the Client Communication team) and employee communication (working closely with the Employee Communication team to promote functional priorities on internal channels and at the annual regional market kickoff meeting.)

You will work with the most senior leaders in the region to help them achieve their business objectives through strategic communication programs, and you will have a chance to work closely with colleagues in every market in Asia Pacific, as well as our global colleagues in the broader communication team.

What a Senior Tax Analyst does at Visa:

• Assist in tax forecasting and reporting activities
• Assist in managing a broad spectrum of tax compliance for specified entities in the AP Region
• Manage external tax service providers to ensure tax reporting, compliance, and other services provided are completed within the scope of our agreements
• Support tax audits and examinations by tax authorities for specified entities in the AP Region
• Support tax incentive related compliances and monitoring
• Assist in ad-hoc advisory work
• Assist in managing supplier engagements, including PR/PO administration
• Support merger and acquisitions (M&A) for taxes
• Champion process improvement initiatives in the region
• Monitor changes to tax legislation to evaluate impact and formulate response

Visa’s AP People Team is seeking a seasoned Program Manager to support our Visa Consulting Advisory business to oversee the development, implementation, and management of programs that span the entire employee lifecycle for our Visa Consulting Advisory business, from onboarding to development. The successful candidate will be responsible for aligning these programs with our organization's strategic objectives, and ensuring they deliver outstanding employee experiences that drive engagement, retention, and growth.

Reporting to the Head of People Business Partner, AP you will work in close coordination with counterparts and Centers of Excellence for effective planning and delivery of programs supporting the entire employee lifecycle of Visa Consulting Advisory business from onboarding to development.

The ideal candidate will be responsible for aligning these programs with our organization's strategic objectives, and ensuring they deliver outstanding employee experiences that drive engagement, retention, and growth. They will thrive in a fast-paced environment that is in a constant state of evolution and change, demonstrating a preference for strategy setting along with robust implementation to drive business and functional outcomes. The ideal candidate will possess functional expertise, a business-oriented and innovative mindset, and will be considered an expert on people and organizational matters.

What a Director, People Program Management does at Visa?

• Design, implement, and manage programs related to the employee lifecycle, including onboarding, training, performance management, and career development.
• Developing strategies to boost the sense of belonging among employees is a vital aspect of this role. 
• Collaborate with cross-functional teams to ensure programs align with organizational objectives and culture.
• Building programs which scale across AP and also look at specific customizations for country-based nuances.
• Partnering with Visa University to establish well-structured learning and career trajectories to promote the professional advancement and skill enhancement of our staff. By providing transparent and attainable growth opportunities, we can inspire motivation, foster continuous learning, and ensure talent retention within our organization.
• Collaborating with the relevant COE’s to build robust solutions.
• Drive with the implementation of the programs across the region.
• Develop robust communication strategies to keep stakeholders informed about program status and results.
• Monitor program performance, gather feedback and data, and adjust strategies as necessary to meet goals.
• Foster a positive work environment that supports diversity and inclusion.

Why is this important to Visa? 

As a payment consulting arm of Visa, VCA is growing a team of highly specialize experts that can provide best in class payment expertise to the client. 

In the rapidly evolving landscape of the payment industry, our VCA has emerged as the quickest expanding segment of our business in the Asia Pacific region. This swift growth not only highlights its significant contribution to our overall operations but also underscores its pivotal role in generating revenue for Visa.

Over the last five years, the VCA has experienced a record level of growth. As we continue on this growth trajectory, we are seeking a Director, People Program Management. This individual will be tasked with designing and implementing people-centric programs, with the primary objective of enriching the employee experience. By fostering a positive work environment that promotes job satisfaction and engagement, we aim to stimulate productivity and innovation, thereby driving the future success of our company.

Team Summary

The Director, Gaming Vertical Lead will be a part of the AP Growth Verticals team within the Merchant Sales and Acquiring (MS&A) hub organization. This is a team of thought leaders and execution-focused specialists who work with market teams to deploy acceptance growth initiatives, issuance opportunities, and seller-side solutions to catalyze growth across Asia Pacific. The team is also the regional co-ordination point and interface into the global verticals and segments and drives the overall strategy for multiple initiatives to grow Visa’s acceptance footprints.

As a key member of this team based in Singapore, you will be the subject matter expert for helping Visa’s market teams in identifying and delivering on opportunities within the Gaming vertical with client segments such as developers, publishers, console manufacturers and other gaming partners/enablers. This role will report to the Head of AP Co-brand & Growth Verticals in AP.

What a Gaming Vertical Lead does at Visa:

• Build, own and drive Visa’s Gaming segment strategy for merchants, acquirers, and enablers across the Gaming value-chain in Asia Pacific.
• Be the subject-matter-expert to Visa market teams to grow Visa acceptance, co-brands opportunities, acceptance solutions and various payment flows with gaming merchants (eg: game developers, online gaming platforms, console manufacturers) as identified in the regional Gaming strategy.
• Engage with ecosystem players including game developers, console manufacturers, gaming associations, digital distribution platforms and others to identify and build opportunities/partnerships to grow Acceptance in Gaming, update on trends and obtain industry feedback.
• Collaborate with key partners - both internal and external – in defining and executing Visa’s Gaming strategy in the region. Specifically, this includes building compelling sales collateral, developing a sales pipeline, co-pitching with respective Account Executives, partnering with Product teams to define appropriate products/services, Portfolio Optimization and building commercial arrangements where required.
• Front client engagements on relevant products/solutions such as Co-Brands, CyberSource, Tokenization etc and articulate Visa value proposition in Gaming customer-centric language.
• Increase Visa share of processed volume and grow Visa revenue (from core and Value-added Services) in the Gaming vertical.
• Be a thought leader and champion of innovation by staying current with industry trends, representing Visa in Gaming forums and market activities as a subject matter expert.

Why this is important to Visa

As a Gaming Vertical Lead at Visa, you will play a pivotal role in shaping our company's future in the burgeoning gaming industry in Asia Pacific. You will be at the forefront of building and driving Visa's Gaming segment strategy, actively shaping our presence in this rapidly expanding market.

This role provides an opportunity to be a part of an innovative and collaborative environment, where your subject matter expertise will be utilized to grow Visa's acceptance and create opportunities with gaming merchants. You'll have the chance to engage with key players in the gaming ecosystem, such as game developers, console manufacturers, and online gaming platforms, to forge strategic partnerships that can significantly contribute to Visa's growth.

Moreover, your work will have a direct impact on Visa's revenue as you increase our share of processed volume in the gaming vertical. You'll also have the platform to put forth Visa's value proposition in customer-centric language, enhancing our relevance and appeal in the gaming industry.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Regional Sales Excellence team has the mandate to develop Visa’s strategy to deliver against regional priorities that drive efficiency and effectiveness of Visa’s sales teams. The team has the “A” on delivering Sales 2.0 in the region. Sales 2,0  aims to ensure Visa transforms itself to a best-in-class sales organization and is arguably one of the most immediate of the companies’ key priorities. In addition to delivering on the 5 pillars of Sales 2.0, the team identifies growth areas for the business and drives focused execution of key priorities across a very diverse set of objectives. The team also approaches the business with a start-up mentality in terms of thinking and working differently and how we can improve the way we interact with clients and stakeholders across the business. Trying new ideas is key, working with cross-functional partners to some of these ideas to the fore. Examples include, reforming account planning and sales pipeline management, creating a regional deals repository (AP Deal Hub), starting a new vertical focused partnership team, partnering to bring the Sales Engine to life, designing Bootcamps for the business to test and assess our sales teams, and finally tailoring narratives for our sales teams to use directly with Issuers & merchant partners.

What a Director, Sales Excellence does at Visa:

The Director role in the Sales Excellence team sits within the Presidents Organization, and reports into the Senior Director of AP Sales Excellence. Based ideally at Visa's regional headquarters in Singapore (Robinson Road), the role will work very closely with the rest of the regional team as well as regularly liaise with in-market leads and global counterparts especially the PMO office running Sales 2.0 which is a senior and seasoned team. The role has a strong focus on identifying and executing on Sales 2.0 implementation in the markets, co-leading, monitoring and measuring the effectiveness of each pillar of Sales 2.0, and key work streams based on strategy and project manage the delivery of key initiatives. “Backwards influencing” the global strategy in order to shape Sales 2.0 to AP’s unique needs will be crucial to this role.

This is in addition to coaching & leading a direct report. Core deliverables are as below:

• Own and execute Sales 2.0 strategies in AP with a clear go to market approach across all 5 elements.
• Engage, “influence”, shape the global teams PMO office to ensure an AP flavor and relevance on Sales 2.0
• Accountable , Set, review, and maintain the highest levels of excellence in sales planning and sales operations. Embed tools, process, knowledge, and capability consistently across Asia Pacific that will drive the highest quality of execution and sales discipline
• Deliver methodology and know-how to ensure genuine execution and appropriate governance of sales tools and processes across the business, including testing new ways of working and different approaches to client management
• Consistently deliver excellence in adoption and use of CRM systems & methodologies across the business through consistent training and embedding of skills and tools
• Act as a thought leader and critical business partner to key partners especially the GCM’s and CM’s
• Proven ability to translate complex business needs into innovative data-driven solutions that optimizes client management engagement and streamlined sales operations processes
• Liaise with AP BPO and sales teams on the strategy, execution, and measurement of key strategic objectives.
• Lead by example, setting high standards for the team by setting strategic goals, challenging the status quo and developing diverse talent

Why this is important to Visa

The ideal candidate will form the glue that keeps AP’s strategic priorities aligned globally to Sales 2.0 ethos and ensure smooth Go to market implementation across all markets & functions in AP. Together with the regional and market leads, they will co-own key priorities for the region and ensure focused & consistent execution. In doing so, they will regularly liaise with regional and global leaders to present their work as well as rally executive endorsement for critical deliverables through their periodic reporting.

Projects you will be a part of:

Some of the projects that await the selected candidate are:

• ‘Sales 2.0 implementation and execution
• Drive sales planning, Target setting & training agenda for the region

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Job Description

The Specialized Sales Manager and Account Executive will play an essential role in managing, developing and growing Visa’s business with our emerging clients in targeted regions. In this role, you will be the primary contact for small institutions, addressing inquiries, solving problems and freeing up resources from country-specific sales and functional areas to nurture and expand business with key clients and stakeholders. You will also be responsible for generating leads, executing sales initiatives and implementing business development and portfolio management strategies in continuous collaboration with Sales and Functional Areas. This alignment ensures our activities are in line with country, regional and global strategies.

Why this is important to Visa

Through enabling digital payments, Visa supports the communities and economies that we are part of.  Visa works with its clients, governments and other partners to make this happen.

The Sales Engine is the next step in the evolution of our sales and service approach within Southeast Asia. In this role, you have an opportunity to reshape and renew how we take care of our clients who we manage on a portfolio basis. You will also have a critical part in supporting the initiatives across geographies and functions to optimize our sales approach.

The Specialized Sales position will be responsible for a portfolio of clients (issuers and acquirers), which will include driving sales initiatives on our key products and solutions, understanding the evolving needs of our clients and ensuring Visa contributes to driving a successful partnership and business growth.

Key Responsibilities:

• Contribute to achieving Visa Business Goals in alignment with corresponding countries’ strategies and priorities.
• Lead the business and relationship development with assigned clients, aligning objectives, priorities and resources.
• Serve as the primary business contact "Account Owner" for Emerging-Mass and High Potential clients, providing day-to-day support and executing sales initiatives.
• Collaborate with country teams to secure key deals and generate leads for emerging clients, according to market coverage.
• Understand the Financial Institution's business and payment strategy across all product platforms. Segment clients as Gold, Silver, Bronze in the Sales Engine to determine prioritization of engagements and delivery.
• Develop and execute business plans to increase sales volume and market share. Identify and pursue new business opportunities for emerging Clients.
• Foster productive relationships within the client organization and Visa, understanding their decision-making process.
• Expand existing relationships and partnerships through the selling of Visa products and services, utilizing a consultative sales approach.
• Proactively provide feedback and drive improvement of existing processes and activities.
• Ensure business continuity by responding to client's requests in a timely manner when a team member is out of office.
• Document opportunities and initiatives in Microsoft Dynamics in an appropriate, consistent and timely manner.
• Comply with internal controls, developing an understanding of Visa rules, policies, processes, and procedures.
• Continually review the payment landscape and recommend, develop, and implement new approaches to growing Visa's business.

What a Head of Digital Partnerships, AP does at Visa:

This role will be responsible for developing, executing, and leading, Visa’s Digital and Fintech Partnerships strategy across the region. This includes setting and driving the regional and in-country deal agenda with global, regional technology platforms and FinTech clients, while identifying deal opportunities that position Visa as the market leader. This person will lead a regional team of direct reports, as well as indirectly lead the FinTech activities and cluster FinTech leads across all 7 clusters in Asia Pacific.

Responsibilities include building and running a vertical business unit, including the following:

• Commercial Acumen
  • Set revenue targets for team members ensuring consistent finance and deal practices.
  • Lead the deal pipeline for strategic accounts, new fintech partners, and venture activities, including identification, structuring, negotiation, closing, and management.
  • Oversee account and relationship management, aligning sales plans with client's business objectives.
  • Continuously review market landscape, fostering relationships with emerging players and start-ups.
• Consultative Selling & Product Knowledge
  • Champion a consultative selling approach, leveraging deep technical product knowledge across the entire suite, and working cross-functionally to create and deliver tailored solutions.
  • Develop and execute customized strategies and plans to increase revenue and market share for select strategic partner accounts, identifying opportunities through a strong understanding of the segment and customer's business needs.
  • Utilize Visa solutions across all product platforms to meet customer's business needs and create strategic opportunities
  • Develop and instill a programmatic process for new strategic fintech deals, serving as the central client coordination leader and fostering collaboration with the executive team.
• Stakeholder and Relationship Management
  • Establish and foster strong relationships with external stakeholders (clients, partners & regulators) and within the Visa organization, promoting in-depth and productive interactions at all levels.
  • Lead the development, negotiation, and signing of deal proposals, working with various internal stakeholders to ensure partner implementations are on track and delivering against plan.
  • Proactively identify and solve complex problems that impact the management, relationship, and direction of the business, using these insights to guide the development of strategic partner relationships.
• Thought Leadership / Mindset for Innovation / Strategic Thinking
  • Act as the spokesperson for driving partnerships within Visa and across the industry, leveraging your perspective to influence industry conversations.
  • Collaborate with the innovation team to recommend, develop, and implement new and creative approaches to grow the client's business.

The Head of Hub Analytics is a key member of the Visa Analytics and Consulting (VCA) team. In this role, you will be responsible for leading a high performing team of data scientists and be accountable for the design, development, and implementation of data solutions for key Visa clients. You will collaborate with VCA, Business, and Technology teams across the organization to implement solutions to drive business performance. This role reports to the Head of Data Science Asia Pacific and based in Visa Singapore office.

Team Summary
Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to Product, bringing the voice-of-the-customer into the design, development and successful deployment of Visa products and services.

What a Head of Onboarding & Implementation, Client Services Asia Pacific does at Visa:

• Achieve onboarding & implementation revenue targets, while adhering to the expense budget.
• Lead complex, multi-layer, cross-cultural implementation teams to support multiple projects while exceeding customer expectations as measured by NPS.
• Directing and leading the team to successfully complete over 1,000 projects annually withing the expected duration (blueprint).
• Lead a multi-country technical team with 100+ people including 5 Sr Directors responsible for Licensing, Implementations, Configurations, Testing and Contract Management.
• Work closely with cross-functional teams and other ancillary (Client Services, Product, Technology, 3rd party providers, Sales) teams to understand dependencies/requirements and ensure alignment for best-in-class service.
• Activate and lead a strong reporting and analytics culture across the team to support growth, capacity planning, and metrics (project timelines, time to revenue, productivity, throughput, etc.).
• Serve as a mentor/coach to support professional development within the team.
• Serve as an escalation point for complex issues encountered by team members.
• Actively participate in non-standard, complex projects/initiatives supporting AP  and client strategic/tactical priorities.
• Proactively identify operational opportunities and implement recommendations to increase service quality and efficiency.
• Build and enhance positive working relationships with internal and external stakeholders.
• Coordinate and influence internal and external resources to ensure delivery on commitments.

Why this is important to Visa
Client Services is accountable for delivering a world class service experience to our clients that begins pre-sale and continues through onboarding, implementation of new products and services, issue resolution and optimising for client success. We operate in 50 locations across the globe and operate as trusted partners to Visa’s clients, providing expertise to help our clients successfully grow their business.