Total 9 job vacancies by Vicar Operating, Inc. dba VCA

Client Service Representative
 

If you are a hardworking individual looking to join a team of like-minded people with a passion for excellence in veterinary medicine VCA Los Altos Animal Hospital is for you!

We are seeking an experienced Client Service Representative to join our team of dedicated veterinary professionals at our fast-paced multi-doctor practice located in Long Beach. Our practice provides high-quality care to our patients with a positive, team-oriented work environment.

The ideal candidate will be a believer in our mission statement – Your pet’s health is our top priority and excellent service is our goal – and will aim to exceed pet owner’s expectations with their stellar customer service during every encounter. Each of our CSRs must possess good critical-thinking, problem-solving and inter-personal skills as well as compassion, a positive attitude, dedication and excellent communication skills. Multi- tasking, taking direction and accepting constructive criticism is essential. Punctuality and reliability is expected.

Why We Need You

As the face of VCA the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions such as greeting clients and patients, answering telephones, scheduling and confirming appointments
  Placing outbound calls for follow-ups and reaching out to prospective clients
• Requesting medical records and maintaining client and patient accounts accurately
• Presenting and explaining treatment plans and payment options.
• Recommending products or services to clients based on pet’s needs
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and parasite prevention).
• Managing medical records, charts, reports and correspondence.
• Maintaining a clean and well-organized reception area, exam rooms and client-facing areas of the hospital (including removal of animal waste) both inside and outside the hospital

Requirements

• High school diploma required
• 1-2 years of clinical experience

Why You Should Consider Us

At VCA your passion for medicine and compassion for pets and people is matched with a commitment to your professional growth:

• Enjoy working in a general practice environment where we are lucky enough to build relationships with our clients and patients that span a lifetime
• Enjoy exposure to a diverse and stimulating caseload
• Grow your medical knowledge base with the assistance of our medical team as you work with them to provide our clients and patients with excellent care
• Tap into the expertise of more than 4,500+ doctors – including 600+ boarded specialists
• Sharpen your skills—and even learn some new techniques!
• Growth and leadership opportunities available

Salary

• Salary range is $17.00 - $21.00 hourly depending on experience and skill level

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

VCA West Los Angeles Animal Hospital is excited to add a 5th Internal Medicine Specialist to our team! Come join us at our state-of-the-art, 43,000 square foot facility where we focus on providing the utmost care, compassion and respect to our clients and patients in an atmosphere that promotes healing. We are proud of the positive culture in our practice, which results in easy collaboration between departments.

VCA West Los Angeles Animal Hospital is an AAHA-accredited referral center, primary care facility and teaching hospital with 24-hour emergency service. We have a staff of over 50 veterinarians with specialists in Internal Medicine, Surgery, Emergency/Critical Care, Neurology, Cardiology, Oncology, Radiology, Radiation Oncology, Ophthalmology, Dentistry, Zoo Medicine, Behavior and Rehabilitation/Integrative Medicine. We maintain a strong culture of teaching in our hospital, with a large class of rotating and specialty interns, as well as residents in multiple specialties.

Our amazing facility features 9 state-of-the-art surgery suites (including suites dedicated to Neurology, Orthopedic and minimally invasive Surgery), 19 examination rooms, 2 medical procedure rooms, 1.5 Tesla MRI, 128 slice CT, a Medical Oncology suite (including our bone marrow transplant center), a Radiation Oncology suite housing a new Trilogy Unit with Eclipse Software and a large Physical Therapy/Rehabilitation center.  

Our hospital is located in beautiful west Los Angeles! You would be minutes away from wonderful hiking trails and beaches, and only an hour and a half from skiing or snowboarding in the mountains. As one of the largest, most dynamic, and most culturally diverse cities in the United States, Los Angeles and the surrounding areas are an amazing place to live and work. If you’re thinking about relocating but don’t know much about our lovely area, the L.A. experience is such that there are neighborhoods to fit any lifestyle, all in one place.

As a member of the VCA family, your love for medicine and compassion for pets and people is matched with a commitment to your professional growth. Eligible full-time employees will be rewarded with a competitive salary and a comprehensive benefits package, including:

Health & Wellness

• An innovative, new department focused on associate health and wellbeing, with programs such as company sponsored Headspace app subscriptions, Vault financial wellness tools, and access to additional mental health resources.

• 401k retirement savings plan, with matching contributions of 25% of the first 4% of your eligible compensation

• Health, dental, vision insurance with HSA/FSA, infertility benefits

• Paid parental, vacation and sick leave

• Flexible scheduling for work/life balance

Professional Development

• Continuing Education Allowance and Paid Continuing Education Days

• WOOF University, offering abundant CE for Doctors and Staff

• Opportunities to mentor with one of the largest providers of private practice internships and residencies in the U.S.

• Opportunities to participate in a robust clinical studies program

Additional Benefits

• Up to 100% Pet Care Discount for your own pets

• 100% paid professional liability coverage

• 100% paid life insurance

• 100% paid short-term disability insurance

• Access to a network of 6,000 doctors, including more than 600 specialists

At VCA we are committed to equity, inclusion, and diversity, and strive to be a place where a talented mix of people want to come, stay, and do their best work. ​

Compensation is negotiable based on education, experience, and other relevant credentials. The annual salary range for this position is $150,000 to $300,000. This position may also be eligible for other variable pay programs.

For more information about this position, please contact Rayna Faumuina, Sr. Talent Acquisition Partner, Specialty at rayna.faumuina@vca.com or 760-891-9903.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

West Los Angeles Animal Hospital is at it again! We are improving on how we support our specialty departments- to do this we are adding team members to our Neurology Department to allow us to provide the most advanced care to our patients.

We are looking for Registered Veterinary Technicians who are passionate about exceptional patient care and Neurology. Our Neurology Department is at the forefront of managing brain disorders, seizures, disc herniations, nerve and muscle disease, craniotomies, and other neurologic disease processes. We also offer Advanced Imaging with MRI and CT modalities.

At West Los Angeles Animal Hospital our team is united by our desire to make every situation better for our patients and clients. We work collaboratively every day as our team of experts at the top of their training unite under the spirit of offering the best medicine possible.

Our specialists don’t just use best practices, they develop them. Our advanced care teams include medical oncology, radiation oncology, surgeons, critical care specialists, zoo medicine, and more specialized professionals who are leaders in their field.

Known for industry-leading medicine, we support our community and a network of veterinary professionals in the greater Los Angeles area with education and peer-to-peer knowledge sharing as we develop the relationships needed to tackle complex medical issues. When it matters most, you can count on the team at West Los Angeles Animal Hospital.

Job Type: Full-time

Salary: $27.00 - $31.00 per hour, based on experience.

Benefits:

• 401(k) w/ Employer matching
• Dental Insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 10-hour shift
• 4x10
• Day shifts
• Overtime

Ability to commute/relocate:

• Los Angeles, CA 90025: Reliably commute or planning to relocate before starting work (Required)

Experience:

• RVT experience: 1-3 year (Preferred)

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

VCA West Los Angeles Animal Hospital is seeking a Financial Coordinator to join our thriving veterinary practice in Los Angeles, California.

In this position you will review all billing codes prior to services rendered, for accuracy and adherence to payer specific requirements, for a multi-specialty veterinary practice.

Essential Duties and Responsibilities:

• Capturing and reviewing daily charges from the Electronic Medical Records via WoofWare and Smartflow to ensure standard coding and billing guidelines are followed correctly.
• Communicating effectively and respectfully, both in verbal and written form, with providers or clinical staff to obtain missing or incomplete information as well as updating owners regarding finances.
• Auditing the imported charges against the daily patient list to ensure all charges have been captured correctly.
• Providing in a timely manner treatment plans for inpatient and outpatient diagnostics, procedures and hospitalization.
• Accurately posting all payments paid at the time of service to the patient’s account.
• Auditing and balances daily payment totals to treatment/s received or being received to a patient.
• Reviewing and finalizing patient accounts prior to the close of the workday, with time permitting.
• Reviewing Woofware and Smartflow tracking reports to ensure all charges are accounted for in a timely manner.
• Maintaining professional and courteous relationships with all team members at all times.
• Alerting department manager of any issues needing further research.

Secondary Responsibilities:

• Maintaining strong knowledge of veterinary medicine and veterinary terminology, as well as various VCA coding and billing guidelines.
• Utilizing the correct coding initiative when billing for multiple services during the same hospital stay and understands how to correctly apply Modifiers.
• Informing Patient owners, Doctors and various support staff when additional account balance reviews are needed.
• Audits outside laboratory reports to ensure proper billing to the client as well as the hospital
• Maintain up to date records of employment in order to facilitate proper employee discounts for all VCA Associates that present to VCA West Los Angeles Animal Hospital
• Knowledgeable in applying various complex discounts following proper hospital policy   
• Researching financial rejections and works cooperatively with appropriate staff to resolve discrepancies. IE Helping the client apply for Care Credit.
• Utilizing various coding and billing references to resolve complex billing scenarios.
• Consistently following internal coding and billing protocols and policies.
• Demonstrating a commitment to expanding coding & billing knowledge by participating in various continuing education opportunities each year.
• Demonstrating a positive willingness to take on additional assignments and responsibilities.
• Providing training to new employees in a timely fashion.

Why Join VCA West Los Angeles?

We are passionate about supporting our Associates and are committed to your continuing education and personal career development. VCA West Los Angeles is a member of a larger community of dedicated professionals that will encourage you to explore everything a career in the veterinary field has to offer. We are committed to equity, inclusion, and diversity and strive to be a place where a talented mix of people want to come, stay, and do their best work. In addition, we support a work environment where you can focus on your career, happiness, and the patients you serve.

​​For hourly Associates:

VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training.

Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $21.00 to $24.00 per hour. 

Below are some more of the many benefits of joining the our team!

• Access to the people and financial resources of a large veterinary community
• Leadership opportunities
• Career development programs
• Opportunities to give back through strong Shelter partnerships and VCA Charities
• Continuing education allowance
• Tuition support and sponsorships
• Veterinary Technician license reimbursement
• Free mental health and wellness subscriptions (Lyra)
• Competitive wage
• Medical, dental & vision insurance
• Generous pet care discounts
• Life, long and short-term disability insurance
• Paid parental leave
• Paid vacation and sick time
• 401(k)
• Full-time positions available

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

VCA West Los Angeles Animal Hospital is seeking a board-certified or board-eligible Radiologist to join our 24-hour emergency, specialty referral and general practice located in the heart of Los Angeles's affluent Westside, within close proximity to Beverly Hills, UCLA, and the beaches of Santa Monica. o

VCA West Los Angeles Animal Hospital is an AAHA-accredited referral center, primary care facility and teaching hospital with 24-hour emergency service. We have a staff of 61 veterinarians with specialists in Internal Medicine, Surgery, Ophthalmology, Cardiology, Oncology, Radiology, Zoo Medicine, Behavior and Rehabilitation/Integrative Medicine. 

Our 3-level, 43,000 sq. ft. facility features 9 state-of-the-art surgery suites (including suites dedicated to Neurology, Orthopedic and minimally invasive Surgery), 19 examination rooms, 2 medical procedure rooms, MRI, CT, a Medical Oncology suite (including our bone marrow transplant center), a Radiation Oncology suite housing a new Trilogy Unit with Eclipse Software that will be fully functional April 2018, and a large Physical Therapy/Rehabilitation center. 

Enjoy a great lifestyle with all the cultural, recreational and entertainment options that the City of Angels is known for, along with the very best of the profession that you love! 
 

Compensation is negotiable based on education, experience, and other relevant credentials. The annual salary range for this position is $120,000 to $300,000.This position may also be eligible for other variable pay programs.

At VCA we are committed to equity, inclusion, and diversity, and strive to be a place where a talented mix of people want to come, stay, and do their best work. For additional information, click here: https://www.vcacareers.com/about-us/

As a member of the VCA family, eligible full-time employees will be rewarded with a competitive salary and a comprehensive benefits package, including:

Health & Well-being

• Innovative associate health and well-being department (Headspace app subscriptions, Vault financial wellness tool, and access to additional mental health resources)
• 401k retirement savings plan with company match
• Health/dental/vision insurance, infertility benefits, gender affirmation services
• Paid parental, vacation and sick leave

Professional Development

• Continuing Education Allowance and Paid Continuing Education Days
• WOOF University – offering abundant CE for Doctors and Staff
• VCA Academy’s Mentorship Program – participate as a mentee or mentor in a GP or ER setting
• Opportunities to participate in a robust Clinical Studies program

Additional Benefits

• Up to 100% Pet Care Discount for your own pets
• 100% paid professional liability coverage
• 100% paid life insurance
• 100% paid short-term disability insurance
• Access to a network of 5,000 doctors, including more than 600 specialists

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

We are seeking an experienced Veterinary Assistant to join our team.
The successful candidate will be a believer in the possibilities of high quality veterinary medicine and patient care—with the expertise and technical know-how to make them happen.
In this position you will be supporting our Doctors and Technician team by creating a positive, low-stress atmosphere for our clients and patients.  Duties will include:
• Maintaining medical records. 
• Preparing surgical suite and surgical patients. 
• Filling prescriptions. 
• Performing laboratory work and diagnostic imaging.
• Providing compassionate care and a home away from home for boarded and hospitalized pets.

At VCA, your passion for medicine and compassion for pets and people is matched with a commitment to your professional growth.
• You will enjoy exposure to a diverse and stimulating caseload, employ the most advanced imaging and monitoring tools, and tap into the expertise of more than 4,500 doctors, including 600+ boarded specialists.
• You will sharpen your skills—and even learn some new techniques—and explore career options that only VCA can offer, such as continuing education, transfer, specialization, and leadership opportunities.
• We offer competitive compensation along with a comprehensive benefits package, including: medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts, and more!

We are a 6 day a week practice so our perfect candidate will be able to work some weekends.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Job Description: Neurology Department Administrative Assistant

Department: Neurology Department

Reports to: Office Manager

Job Summary: Assisting and understanding the neurology department. Knowledge of detailing the medical attention based on patient's needs, provide patient updates, communicating with doctors, assisting to facilitate with transfers of medical records to referring veterinarians, disseminate all other messages and phone calls as directed, and support hospital needs as appropriate.

Knowledge, Skills and Abilities: 

• Must be able to work independently and in a fast-paced environment.
• Must be communicative at all times with all supporting staff and clients
• Must be willing to learn and ask questions
• Must be friendly, outgoing, “people-oriented,” and positive
• Must be able to always maintain a professional and respectful attitude.
• Must possess proficient telephone and computer skills to maintain accuracy for medical records with VCA’s preferred software system.
• Must be able to maintain a strong and professional relationship with clients, referring veterinarians, and supporting staff.
• Solution oriented, critical thinker and keep your composure under any situation.
• Ability to multitask
• Prioritization skills and detail oriented
• Collaborating and having partnership with other departments to help the flow of the hospital.

Experience:

• Must be willing to be a part of evolving veterinary medicine, and technology.
• Experience in a veterinary hospital or other doctor’s office is preferred, but not required.
• Understanding of medical terminology and veterinary medicine
• Use of veterinary software preferred.

Duties:

The following is a list of essential job requirements. This list may be revised at any time and may also include duties not listed here. Job functions and responsibilities include:

• Be knowledgeable of patients in the department at the beginning of daily scheduled shift
• Keeping up to date about department updates and availability. 

• Be knowledgeable of commonly used software. Example:(Woofware, Smartflow, Census, etc.)
• Knowledge of outside laboratory testing (Antech) vs in-house treatments/laboratory testing.

• Assist clients with scheduling in-house consultations upon doctor request.
• Help facilitate prescription refills via written or verbal request  
• Check email and deliver lab results/medical records to appropriate doctors and patient charts
• Assist doctors with communication tasks/relaying results to clients when prompted by a doctor.
• Develop a familiarity and understanding of procedures/estimates in detail to better assist clients with Treatment Plans.

• Ability to create and review itemized estimates, including presenting estimates to clients.
• Ability to add referring hospital and primary veterinarian into the system.

• Accurately transcribe all outbound and inbound correspondence into the medical records.
• Follow any other doctors’ directions as appropriate.
• Point person for communication between front staff, technicians, and doctors
• Ability to update clients about patients, upon doctor's requests.
• Ability to report infectious diseases to the Los Angeles Health Department
• Answering receiving doctor calls and transferring adequately.

Relationship Building and Teamwork:

• Must be able to uphold and exemplify the principles of VCA’s Mission Statement, Three Steps of Service, and VCA Standard of Client Service
• Build rapport and maintain outstanding relationships with clients and pets at all times. 
• Demonstrate willingness and patience when helping answer client questions regarding their pet’s aftercare.
• Must support call distribution center and other department patient care coordinators to ensure that client calls and requests are being processed in a timely manner.
• Effectively communicate with co-workers in a respectful manner at all times

Housekeeping/Maintenance:

• Maintain a clean environment and assist with cleaning as needed for pets.
• Maintain your own clothing and appearance as directed by hospital policy ( must wear scrubs and closed toed shoes per hospital policy.
• Advise supervisor or management of any unsafe conditions

Reliability/Flexibility:

• Must maintain working knowledge of other roles within the department, as management may occasionally ask to support another role.
• Must have an understanding of working in an emergency service department
• Be flexible to fill the needs of the department, including an open availability, your schedule will be based on hospital needs.

Why Join VCA West Los Angeles?

We are passionate about supporting our Associates and are committed to your continuing education and personal career development. VCA West Los Angeles is a member of a larger community of dedicated professionals that will encourage you to explore everything a career in the veterinary field has to offer. We are committed to equity, inclusion, and diversity and strive to be a place where a talented mix of people want to come, stay, and do their best work. In addition, we support a work environment where you can focus on your career, happiness, and the patients you serve.

​​For hourly Associates:

VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training.

Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $20.00 to $25.00 per hour. 

Below are some more of the many benefits of joining our team!

Below are some more of the many benefits of joining our team:

• Access to the people and financial resources of a large veterinary community
• Leadership opportunities
• Career development programs
• Opportunities to give back through strong Shelter partnerships and VCA Charities
• Tuition support and sponsorships
• Free mental health and wellness subscriptions (Lyra and Head Space)
• Competitive wage
• Medical, dental & vision insurance
• Generous pet care discounts
• Life, long and short-term disability insurance
• Paid parental leave
• Paid vacation and sick time
• 401(k)

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.