Total 172 job vacancies by Veterans Health Administration

The Assistant Medical Center Director exercises line authority for multiple administrative and allied health services and sections and is directly responsible for facility operations. Duties include, but not limited to the following:

• Plans, coordinates, supervises, and directs various administrative and health related services.
• Participates on a day-to-day basis in top level Executive discussions, decisions, policy making and actions of all administrative functions and indirectly of all clinical matters impacting patient care.
• Resolves complex and unusual health care administration issues by independent analysis and action, with the potential to set precedent, and lead organizational change.
• Development of plans, programs, direction, and monitoring of clinic and health plan management.
• Applies specialized principles and practices of health care management to coordinate, direct, and control programs and resources for both clinics and health plan administration.
• Performs financial management and resource decision making analysis, ensuring operational spending and resources stay in balance.
• Exercises full authority for establishing priorities for healthcare operations and allocating available resources accordingly.
• Serves as fiscal advisor to the Medical Center Director in preparing formal budget submissions for approval.
• Exercises a full range of managerial and supervisory authorities and responsibilities related to human capital management.
• Provides timely and responsive decisions to the union(s) and their members on complaints and grievances and ensures that supervisors are familiar with the negotiated agreement.
• Represents the healthcare system by establishing and maintaining community partnerships, and relationships with internal and external stakeholders.
• Serves as a facilitator between clinical providers and administrators to meet the medical center's goals and objectives.
• Responsible for developing and maintaining good working relations with other medical centers in the local area and throughout the region, medical schools, accrediting agencies, volunteer worker groups, and the community at large.
• Lead facility implementation and oversight of President's/VA/VHA/VISN initiatives includes but not limited to Strategic Planning, High Reliability Organization, ICARE, Modernization, Veteran Experience, Whole Health and/or Community Care.
• Serves as an essential capacity for developing and coordinating internal measures to assure that both clinical and administrative operations are in within governing standards.

VA offers a comprehensive total rewards package. VHA Physician Total Rewards.

Work Schedule: Monday to Friday; 7:30am to 4:00pm
Recruitment Incentive (Sign-on Bonus): Not Authorized
Education Debt Reduction Program (Student Loan Repayment): Learn more.
EDRP Authorized: Former EDRP participants ineligible to apply for incentive. Contact V21CCOEEDRP@va.gov, the EDRP Coordinator for questions/assistance
Pay: Competitive salary, annual performance bonus, regular salary increases
Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
CME: Possible $1,000 per year reimbursement (must be full-time with board certification)
Malpractice: Free liability protection with tail coverage provided
Contract: No Physician Employment Contract and no significant restriction on moonlighting

This position reports directly to the Assistant Chief of Physical Medicine and Rehabilitation (PM&R) at the VA Northern California Healthcare System. The Pain Section Chief, Physical Medicine and Rehabilitation Service (PM&R), is responsible for the administrative supervision, management, and direction of the PM&R Pain programs, including the Interventional Pain and Chronic Pain programs.

The principal duties and responsibilities include, but are not limited to:

Administration:

• Leadership responsibilities: Organizing Pain section staff meetings, communication both down to staff, across to other Section Chiefs, and up to PM&R Leadership, as well as crafting congressional responses, heads up and issue briefs, when requested to do so by VHA PM&R Leadership.
• HR Management: Recruitment; updates on Functional Statements and Position Descriptions; physician salary management and pay panel documentation; and Focused and Ongoing Professional Practice Evaluation (FPPE) and Ongoing Professional Practice Evaluation (OPPE) on privileged staff.
• Staff Management: Retention to include performance appraisal (mid-year and yearend) OPPE (twice a year on each provider); rewards and recognition; promotions; disciplinary actions and grievances; training requirements (including Talent Management System capability); employee health requirements and Protected and Administrative Peer Reviews.
• Time and Leave Management: Tour of Duty assignment and documentation, including VISTA/VATAS approvals of leave, timecard certification, and approvals of clinic cancellations.
• Business Planning: Systems redesign; manage service DSS mapping (workload); staffing needs; capacity and demand analysis resource needs (i.e., equipment, IT, supplies, space, etc.) followed by oversight of preparation of the annual Service Business Plan to be presented to Senior Leadership.
• Clinical Management (direct and indirect patient care): Open encounter and consult management, provider productivity, CPRS documentation requirements, oversight of clinic scheduling and access, ensuring staff productivity, oversight of relevant performance measures, and development of the new focus on the IDES Program and Department of Defense Collaboration, Utilization, Quality, and Patient Safety oversight through process improvement (system redesign).
• Other duties as assigned by the Chief of PM&R.

• Patient Care: Practitioners are expected to provide patient care that is compassionate, appropriate, and effective for the promotion of health, prevention of illness, treatment of disease, and care at the end of life.
• Medical/Clinical Knowledge: Practitioners are expected to demonstrate knowledge of established and evolving biomedical, clinical and social sciences, and the application of their knowledge to patient care and the education of others.
• Clinical Judgment: To ensure practice-based learning and improvement, practitioners are expected to be able to use scientific evidence and methods to investigate, evaluate, and improve patient care.
• Interpersonal and Communication Skills: Practitioners are expected to demonstrate skills that enable them to establish and maintain professional relationships with patients, families, and other members of the health care team.
• Professionalism: Practitioners are expected to demonstrate behaviors that reflect a commitment to continuous professional development, ethical practice, understanding, and sensitivity to diversity, as well as a responsible attitude toward their patients and their profession.
• Systems-Based Practice: Practitioners are expected to demonstrate both an understanding of the contexts and systems in which health care is provided, and the ability to apply this knowledge to improve optimizing health care.

VA offers a comprehensive total rewards package. VHA Physician Total Rewards.

Work Schedule: Monday to Friday; 8:00am to 4:30pm
Recruitment Incentive (Sign-on Bonus): Not authorized
Education Debt Reduction Program (Student Loan Repayment): Learn more.
EDRP Authorized: Former EDRP participants ineligible to apply for incentive. Contact V21CCOEEDRP@va.gov, the EDRP Coordinator for questions/assistance
Pay: Competitive salary, annual performance bonus, regular salary increases
Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
CME: Possible $1,000 per year reimbursement (must be full-time with board certification)
Malpractice: Free liability protection with tail coverage provided
Contract: No Physician Employment Contract and no significant restriction on moonlighting

The PM&R Pain is responsible for delivery of pain and rehabilitative care for outpatient PM&R Pain clinics including medication management and interventional management. This position is Pain Management, Opioid Safety and Prescription Drug Monitoring Program (PMOP) funded position.

The principal duties and responsibilities include, but are not limited to:

• Provides comprehensive pain and rehabilitation care to veterans through clinical evaluation and treatment within the outpatient Pain Program, Physical Medicine & Rehabilitation (PM&R) clinics and inpatient care as needed.
• Performs medication management including opioids, spine and other pain procedures, ultrasounds, non-medication management of pain including physical therapy, acupuncture, chiropractic, etc. and conducts Pain and PM&R clinics as needed and comply by all PMOP requirements.
• Supports the Opioid Safety Initiative (OSI) and opioid stewardship efforts in compliance with the Government Accountability Office, Office of Inspector General and Office of National Drug Control Policy.
• Ensures clinical appropriateness of the treatment of patients served, including timely and appropriate transition to other levels of care, notation of contraindications and precautions of care.
• Supervises and educates/trains PM&R residents in clinical activities relevant to PM&R and Pain Management.
• Coordinates Pain and PM&R clinics for meeting patient care needs, implementing Stepped Care Model for Pain Management (SCM-PM) and educates primary care physicians and other providers about referrals to the Pain Program.
• Development and expansion of Interdisciplinary Pain Rehabilitation programs and clinics for comprehensive pain care with Primary Care, Mental Health, Physical Therapy, Pharmacy, Nursing, and other disciplines as appropriate.
• Communicates with Pain Management and PM&R physicians, nursing, pharmacists, mental health care providers, primary care providers and other members of the interdisciplinary team and communicates/interacts daily with the team as needed.
• Collaborates with other services to ensure appropriate and timely pain related consultation and coordination of care.
• Assists in the identification of training and education needs for the Pain program staff and provides education and training for all members of the clinical staff as needed.
• Assists in the timely processing of referrals of patients in the Pain program and pain related PM&R clinics following timeliness metrics.
• Participates in telehealth for Pain Program and PM&R clinics as needed.
• Performs Pain and PM&R consultations as directed by the Chief of PM&R/Assistant Chief of PM&R/Pain Section Chief.
• Ensures the ongoing provision of care that complies with the "Organization Code of Ethics" for VA. 1
• Participates in performance improvement activities for the Pain Program and pain related PM&R department activities.

Major Duties:

• Employs a multimedia and multi- level communication approach and continuously monitors, reassesses and fine-tunes existing communication tools while seeking additional approaches.
• Serves as one of the agency spokespersons for the facility, including responding in writing and orally to questions about criticisms of the agency's activities or policies and explaining the VA point of view.
• Prepares scripts, audiovisual materials and brochures for ceremonies, briefings and orientations.
• Establishes and directs policies and procedures for visits and tours of distinguished personnel, administrative management of conferences, events and ceremonies.
• Manages a highly technical complex and sensitive public affairs program.
• Develops budgets, writes statements of work and directs, coordinates high profile visits, and directs, coordinates and supervises activities of supporting staff and contractors.

Duties include but not limited to:

• Guide and direct patient treatment to assist veterans in obtaining optimal levels of functioning and improving overall quality of life within the MFH environment.
• Provide direct 1:1 treatment and services that require the exercise of mature professional judgment and the flexible use of a wide range of clinical skills.
• Provide information and referral services to various community services, as appropriate.
• Maintain records of work accomplishments, tabulates statistics related to patient treatment outcomes, and submits reports on event capture, trends and issues.
• Make independent assessment of the psychological, healthcare, and financial needs for each veteran and formulates a therapeutic treatment plan.
• Plan, organize, conduct and supervise a comprehensive and complex therapeutic/self-directed Recreation Therapy program.

Duties include but not limited to:

• Guide and direct patient treatment to assist veterans in obtaining optimal levels of functioning and improving overall quality of life within the MFH environment.
• Provide direct 1:1 treatment and services that require the exercise of mature professional judgment and the flexible use of a wide range of clinical skills.
• Provide information and referral services to various community services, as appropriate.
• Maintain records of work accomplishments, tabulates statistics related to patient treatment outcomes, and submits reports on event capture, trends and issues.
• Make independent assessment of the psychological, healthcare, and financial needs for each veteran and formulates a therapeutic treatment plan.
• Plan, organize, conduct and supervise a comprehensive and complex therapeutic/self-directed Recreation Therapy program

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***

These positions involve a multi-grade career ladder. The major duties listed below represent the full performance level of GS-6. At the GS-5 level, the employee performs assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level of GS-6. Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance, availability of higher-level work, and availability of funds.

Major duties and responsibilities include:

• Responsible for complex purchasing that requires irregular research, analysis, collaboration, and many other steps to ensure both best value and the most appropriate devices are purchased for the Veterans.
• Responsible for routine purchasing that includes routine purchase orders on established contracts or through established vendor resources using regular significant research, analysis, or collaboration.
• Performs technical level purchasing support adhering to the Federal Acquisition Regulations (FAR), Veteran Affairs Acquisition Regulations (VAAR), Veteran Health Administration (VHA), and Prosthetics directives and handbooks, Veterans Integrated Service Networks (VISN) policy and station memorandums to acquire patient specific medical equipment, supplies and services based on a medical provider's clinical assessment and evaluation of the Veteran's medical condition.
• Submits Acquisition Plans and Procurement Packages for stock and veteran specific needs to the Network Contracting Office and uploads quotes, bids, invoices, consults, and other important documents to Electronic Contract Management System (eCMS).
• Utilizes Unique Entity Identifier number (UEI) information and ensures each vendor is in the System for Award Management (SAM) and in good standing to do business with the government.
• Verifies accountability of all prosthetics expenditures in both the purchase menu and the prosthetics program and associate all obligations to the individual veteran.
• Quickly deduce from written prescriptions or oral requests what items or services are needed and/or conduct follow up information requests to the initiator to clarify the medical need or device specifications.
• Independently monitors, receives, tracks, interprets, and analyzes Prosthetic Consults, and prescriptions (VAF 10-2431) for items, services and home medical equipment from physicians, therapists, medical center personnel, patients, or their representatives.
• Ensure consults are competed and appropriately closed within guidelines and follows-up on all pending consults to ensure services are rendered as quickly as possible or as indicated on the prescription/consult.
• Ensure pending requests are posted to the suspense log and enters data to verify the workload statistics used to determine facility funding for Prosthetic activities.
• Independently responsible for successfully completing the mandatory purchase card training, allowing the incumbent to be a government purchase card holder and obligate funds on behalf of the government.
• Performs other duties as assigned.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

The Bronx James J. Peters VA Medical Center is currently recruiting for 1 Full Time RN Manager in Community Living Care (CLC)The Nurse Manager has designated first-line supervisory authority, responsibility, and accountability for the 24/7 operations of their units, ensuring that nursing personnel provide timely nursing care which complies with generally accepted standards of clinical practice.

Duties include, but are not limited to:

• Functions as a clinical expert and is responsible and accountable for all elements of the nursing process when providing or supervising direct patient care.
• Assesses, plans, implements, and evaluates delivery of care based on age specific components.
• Assumes responsibility for the coordination of care focused on patient education, self-management, and customer satisfaction throughout the continuum of care.
• Demonstrate sound decision-making and judgment and possess excellent interpersonal skills.
• Self-directed and influences care outcomes by collaborating with members of the interdisciplinary team and leading innovative process improvement initiatives.
• Executes position responsibilities that demonstrate leadership, experience, and creative approaches to management of complex client care.
• The first-line supervisory authority and is responsible and accountable for the 24/7 operation of their assigned units and provides coverage for other NMs as needed.
• Responsible and accountable for the direction and supervision of specific orientation, training, development of staff, and evaluation of individual staff performance.
• Functions as a role model, educator, practitioner, and supervisor providing leadership to the team. They influence care outcomes by collaborating with members of the interdisciplinary team to remove barriers and implement new evidence-based cutting-edge programs/processes.
• Engages in professional organizations to enhance leadership and career growth. They adhere to ethical principles in decision-making, fostering accountability at personal, organizational, and staff levels.
• Equip staff with tools for culturally competent care and promotes a culture of accountability for high-quality, cost-effective outcomes.
• Cultivate alliances across the care continuum, building trust through active listening, engagement, and emotional intelligence.
• Contributes to the development of care delivery models and environmental design, ensuring evidence-based, accessible, affordable, and equitable patient care.
• Ensures compliance with accreditation and regulatory standards. Aligns nursing/clinical objectives with organizational strategic outcomes, participating in strategy planning and execution.
• Promote an inclusive workplace valuing diversity to achieve the organizations vision and mission.
• Maintains knowledge and ensures compliance with all regulatory requirements.

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***

This is a term appointment not to exceed 1 year 1 day. Term appointments are non-status, nonpermanent appointments of limited duration of more than 1 year, but not more than 4 years and are subject to a 1 year trial period. Should the need warrant, term appointments may be extended without further competition up to a maximum of the 4 year limitation. The appointment to a term position does not confer eligibility for promotion, reassignment, or transfer to other positions or the ability to be non-competitively converted to permanent employment.

This position involves a multi-grade career ladder. The major duties listed below represent the full performance level of GS-11. At the GS-09 grade level, you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level of GS-11. Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance, availability of higher-level work, and availability of funds.

Major duties and responsibilities include but not limited to:

Manages Clinical Tests and Collects Data

Managing implementation, control and reporting on clinical tests and data collection for difficult clinical research studies
Recording data from samples and specimens to ensure that all tracking data is organized and is monitored during the progress of the study
Coordinating the accomplishment of the scientific review and evaluation of research programs
Participating in initial classification and coding of qualitative/quantitative data and entering coding data into qualitative/quantitative software
Assisting with data analysis from a variety of sources, including databases and spreadsheets, and conceive and write reports
Respond to inquiries from a sponsor, clinical research coordinating center and/orsite Pl on matters related to data, data compliance, and subject complaints related to data collection
Creating and maintaining complex research databases, working with existing VA administrative databases, and managing spreadsheet files for data tracking, budget tracking, and other project management tracking tasks
Recording and maintaining results and records of all tests or assessments as per protocol and in a manner complying with research regulations
Developing and maintaining/updating study database in accordance to sponsor and/or Pl's specifications. Assist Pl with data analyses and interpretation

Recruits and Manages Candidates for Clinical Trials

Overseeing, screening, and evaluating recruitment of candidates for clinical research studies via telephone and/or in person
Using objective rating techniques to identify potential candidates for participation in study where project design is complex
Overseeing recruitment and enrollment of participants, providing information on study objectives and constraints
Performing informed consent process throughout the study and continuously educate participants on study processes and procedures
Obtaining verbal and/or written informed consent, Health Insurance Portability and Accountability Act (HIPAA) authorization, and background demographic information from patients
Performing day-to-day activities related to conducting and overseeing participant interviews and follow-up
Coordinating study participant randomization to treatment, works closely with the Research Pharmacy on study drug provision
Identifying study adverse events and side effects, symptoms which might require intervention or referrals

Research Project Support

Assisting supervisor with managing the routine, day-to-day activities, and administration of the project
Analyzing processes and documentation to ensure compliance with all technical, regulatory requirements, and information safety regulations
Conducting quality assurance evaluations for project data and clinical research instruments
Providing technical guidance to research staff regarding regulations, policies, and procedures applicable
Responding to general inquiries from program participants, staff, and other stakeholders
Managing participant compensation, maintain compensation records, and prepare invoices or electronic funds transfer for reimbursement of participants
Assisting in the development of clinical research standard operating procedures/policies and implementation of administrative procedures
Organizing and maintaining all study documents for management, data, record keeping and/or compliance purpose
Administering screening, advisory and approval processes for the organization's health science research program
Performing a variety of duties to maintain specialized data and implement study design.

Work Schedule: Monday to Friday; 08:00 a.m. to 04:30 p.m.
Recruitment & Relocation Incentives: Not authorized
Critical Skills Incentive (CSI): Not Approved

The employee develops/maintains effective and efficient communication with patients and/or caregivers, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicates with non-VA medical facilities; facilitates/processes secure messaging with the patient and team; notifies patients of normal lab results; develops and manages a tracking system for follow up care such as consults, tests, etc.).

Other assignments at this level include, but are not limited to:

• Participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;
• May work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record;
• Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work);
• Participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care;
• evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.
• The Advanced MSA utilizes multiple computer applications in the performance of above duties.

The incumbent serves as a Medical Technologist, performing the full range of duties in all areas of the Pathology & Laboratory Medicine Service as assigned. The Medical Technologist may be assigned to one or more of the following departments encompassing the Pathology & Laboratory Medicine Service: Core Laboratory (Hematology, Coagulation, Urinalysis, Chemistry sections), Blood Bank, and/or Microbiology/Serology/Molecular.

Duties include but are not limited to: The Medical Technologist rotates with other generalists on a regular basis through the above-mentioned areas. Requires rotations on an as needed basis to perform duties in all sections. They will work off-hour shifts, weekends, and holidays as priorities demonstrate a need.

• Develops, performs, evaluates, interprets, correlates, and validates the accuracy of laboratory procedures and results ensuring all laboratory regulatory requirements are met.
• Testing procedures are performed on a variety of biological specimens and/or environmental samples using manual or automated techniques, following practices and regulations governing biosafety and biosecurity in the workplace.
• Performs blood type and screen for antibodies following VBEC's protocols for data entry at each step.
• Performs crossmatch of compatible blood and processing of FFP, platelets, and other components, while maintaining awareness of state and critical request.
• Perform specimen processing, receiving all specimens that arrive in-house, Lab OPD, and CBOC's, ensuring patient identification is verified and maintained.
• Performs a broad range of laboratory procedures including all testing and tasks of the medical laboratory technician occupation.
• Selects, performs, evaluates and monitors the performance of test procedures using manual and/automated techniques. In addition, performs advanced and complex laboratory procedures; tests include complex as well as routine analysis.
• Recognizes deviation from expected results; analyzes and corrects problems using scientific principles.
• Evaluates and solves problems related to collection and processing of biological specimens for analysis taking into account physiologic processes and requirements.
• Uses, calibrates, identifies malfunctions, repairs, and performs preventive maintenance of laboratory equipment.
• Evaluates and implements new techniques and procedures in the laboratory in terms of equipment, method comparison, and establishment of reference intervals using statistical methods and theoretical knowledge.

• Perform specialty assignments within core sections.
• Utilize additional advanced, or unique, theories, techniques, and procedures pertinent to the section.
• Recognize limitations of specific methodologies and use professional judgment to select alternative or additional methodologies in order to obtain more meaningful results.
• Perform advanced method or instrumentation troubleshooting, maintenance and quality control procedures as appropriate to the section, inclusive of required documentation.

Duties and Responsibilities

-Manage written and faxed correspondence, and paper medical records within teamlet/team and coordinate release of information in accordance with policy
- Develops and maintains effective and efficient communication with the veteran, veteran representatives, interdisciplinary care teams, VA medical centers, and other agencies (ie: assist with communications during the inpatient to outpatient discharge; communicates with non-VA medical facilities; facilitates and or processes secure messaging with the patient and team).
- Coordinates community care appointments and additional requests for care with non-VA medical facilities
- Assists other VA teams in understanding community care eligibilities regarding the Mission Act of 2018
- Assists CITC RN in care coordination of referrals
- Follows up with community vendors to ensure appointment completion and obtaining of medical records
- Enters appropriate information into the electronic record utilizing CPRS, HSRM and PPMS
- Manages patient systems to verify and validate accuracy and resolve issues
- Evaluates and triages scheduling to meet recommendations by clinician regarding urgency of the referrals
- Independently recognizes the urgency of the consults and schedules care in accordance (Warm hand offs)
- Accurately schedules the full spectrum of medical care including but is not limited to appointments, procedures, surgery, and imaging throughout all specialties to include follow up of no show and cancellation of appointments as it relates to facilitating care in the community for Veterans
- Clearly communicates appointment care details to the Veteran or point of contact for Veteran
- Coordinate information and actions related to patient care and ancillary services, manage scheduling package, and schedule appointments with Providers as recommended by Providers, clinical team members and integrated interdisciplinary team members in accordance with VHA national scheduling guidelines, TMS training, Primary Care instruction, Consult Toolbox and business rules
- Manage assignments and appropriate care utilizing the following software programs (CPRS, HSRM, PPMS, Vista Access, Vista Scheduling, REFDOC, FAXCOM, SEOC, EPCS and Fax Queue.
- Perform telephone and face to face receptionist duties interacting with both internal and external customers and documents interactions in electronic medical record appropriately or VISTA/Microsoft Outlook using established processes
- Screen patients to obtain appropriate medical information, providing timely assistance within scope of practice and referring clinical concerns to appropriate team member
- Complete MSA eligibility verification with screening tool to determine risk assessment with CAN Score
- Other assignments at this level include, but are not limited to: participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with customers of the CITC department to assure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider. Employee provides rotational coverage as assigned between the various areas within assigned facility.
- Advanced MSA may request review of process and possible changes for efficiency via email or during weekly MSA meetings where MSA Supervisor allows all MSA's to participate in discussion with regards to all MSA processes, any scheduling barriers, authorization concerns and billing issues.
- Performs other duties as assigned based on Care in the Community requirements of the Field Guidebook.

Work Schedule: Monday through Friday 8:00 a.m. - 4:30 p.m.
Telework: Available
Functional Statement #: 21Q78-A

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***

This position involves a multi-grade career ladder. The major duties listed below represent the full performance level of GS-11. At the GS-9 grade level, you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level of GS-11. Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance, availability of higher-level work, and availability of funds.

Duties include, but may not be limited to the following:

• Oversees all aspects of the Research Service fiscal program in conjunction with the Administrative Officer (AO) and Associate Chief of Staff (ACOS) for Research, and to strategically plan, prepare, and carry out the fiscal program for Research Service, both immediate and long-range plans.
• Develops budgetary plans, projections, and reports, and to interpret information received from Office of Research and Development (ORD), the individual VA Research programs, Fiscal Service, and other sources.
• Serves as an expert on research-related budgetary policies, precedents, goals, objectives, regulations, and guidelines.
• Reviews and assures grants budget requests are complete, appropriate, and justified for project needs to determine an appropriate starting date.
• Assembles historical data on costs trends, and forecasts, allocates and tracks fiscal expenditures and human resources demand.
• Provides broad administrative support to the Associate Chief of Staff (ACOS), Administrative Officer (AO), and Principal Investigators (PIs) on research study expenditures, budget, funds, and reports.
• Maintains cost accounting ledgers for current and prior year appropriations assigned to research.
• Formulates and executes short-and-long term budget plans.
• Reconciles cost control records with monthly, quarterly, and annual fiscal reports.
• Advises investigators on purchasing habits, including quarterly and yearly allocations.
• Performs financial audits of accounts and financial records to certify or attest that financial statements fairly represent the financial position of Research and Development (R&D).
• Monitors contracts and submits timely extensions.
• Creates bills of collection and sends and monitors receipt for payment by other institutions.
• Approves payment of invoices for billing by other organizations via Intergovernmental Personnel Agreements (IPAs).
• Applies qualitative and quantitative analytical methods, techniques, and administrative duties to analyze and evaluate research plans and funding for one or more future budget years.
• Identifies and implements opportunities to automate or simplify financial processes to allow accurate and efficient tracking, retrieval, and reporting of Center and individual grant financial activities while minimizing data entry errors.
• Prepares a variety of management reports related to the status of funds, expenses, obligations, employees, and workload, adjusting to ensure accurate portrayal of status of funds.
• Serve as a Contracting Officer Representative (COR) designee for the service and oversees areas of acquisition administration and contractor's performance.
• Serves as the service's focal point to resolve problems or conflicts that may arise between research investigator, vendors, and the procurement staff.
• Performs other duties as assigned.

Major duties and responsibilities will include but are not limited to:

• Has a broad knowledge of routing modified diets, combinations of diet modifications and commercial off-the-shelf (COTS) dietetics software
• Handles patient meal service orders in person or by phone
• Interacts with Veterans, dietitians, nursing staff, and other medical center employees
• Receives patient meal orders and preferences, meal and nourishment requests from nursing, clinical staff, and other members of the interdisciplinary team
• Takes whatever action necessary, within authority, to maximize patient satisfaction with meal service
• Completes select and non-select menus as required
• Retrieves computerized information to assist with tray and/or nourishment assembly such as standing orders, nourishment labels, tabulated recipe lists, and other simple information to assist in meal delivery
• Provides education and information on local facility therapeutic diets to patients, guests, and nursing staff
• Assists patients in selection of the proper foods according to their individual diet
• Performs clerical and administrative duties in support of the service
• Performs other related duties as assigned.

Wage Grade 4 Food Service Workers independently perform duties that require proficiency in special procedures. They require a broad knowledge of service operations, such as food and beverage preparation, modified diets, computer proficiency, dishwashing, dry and refrigerated storage, and safety and sanitation. Wage grade 4 workers can do all the duties of a lower grade worker, but also may help with making patient selections, thickening items and checking trays.

Major duties and responsibilities include (but are not limited to):

- Set up assigned station on the tray line with the correct supplies and food items
- Serve food cafeteria style by placing uniform portions of food on customers'/patients'/residents' plates
- Break down and clean the station when assigned
- Set up dining room tables for service, place food and beverages on tables, and replenish items as necessary
- Return soiled trays and dishes to the dish room
- Deliver meal trays to the patients' bedsides and report the patients' comments and complaints to the supervisor or dietitian
- Prepare beverages according to the number of servings required
- Prepare fresh fruit/cold salads/dressings/sandwich fillings and cold sandwiches and simple cold desserts in specified quantities
- Sort, wash, peel and cut cold foods using knives or other equipment
- Provide assistance to cooks in the food preparation area, such as weigh, measure and assemble ingredients according to standardized recipes
- Prepare uncooked food items, such as sandwich spread and salad dressings
- Operate and break down and clean all equipment assigned to food service and related areas
- Portion other food items into standard serving sizes using the proper utensils and specified dishware
- Prepare boxed/to go meals
- Make final check of diet trays assembled by lower grade workers for completeness, correct food temperatures
- Verify that food items on the tray are appropriate for the prescribed diet
- Identify obvious discrepancies between the prescribed diets and the food items designated by the menu
- Decide what food items to serve for the most common diets when the diet card or tray ticket identifies only the kind of diet called for
- Distributes menus and surveys to patients
- Provide patients with basic information about modified diets and the nutrition services that are available
- Prepare individual and bulk nourishments and supplemental foods and beverages for patients
- Follow directions in assembling, measuring, weighing, or mixing ingredients for basic formulas and supplemental feedings following standardized recipes and using sanitary techniques
- Determine the quantities of ingredients needed to prepare required yield
- Make conversions between the metric system to the standard system
- Take nourishment inventories, stocking using first in-first out procedures, replacing expired items
- Label and distribute individual nourishments
- Sterilize equipment and sanitize work areas
- Work in one or more functional areas of the kitchen such as food preparation, dish and pot washing, dry and refrigerated storage and receiving, and the serving line
- Perform heavy-duty cleaning tasks throughout the food service and related areas
- Separate food waste and trash from dishes, glasses and silverware in the dish washing area
- Unload food/tray delivery carts
- Store sanitized dishes, glasses and silverware
- Scrape, soak, scour, and scrub cookware and utensils
- Move garbage cans when collecting and transferring trash from the work area to the disposal area
- Provide assistance to cooks in the food preparation area including assembling, labeling and arranging completed recipe items in preparation for use by cooks.
- Use a computer terminal to record and retrieve recipe, menu and inventory data and to produce reports
- Other duties as assigned to meet the needs of the Medial Center

Work Schedule: 10:30am-7pm, 6am-2:30pm, 7am-3:30pm includes weekends and holidays
Position Description Title/PD#: Food Service Worker/PD99836S
Physical Requirements: Wage Grade 4 Food Service Workers perform work requiring light to moderate physical effort. They may be required to perform heavy work, such as scouring and scrubbing large size cooking utensils and pushing heavy carts and trucks in unloading, storing, and delivering supplies. They are subject to continuous standing and walking, and frequent stooping, reaching, pushing, pulling, and bending. They frequently lift or move objects weighing up to 20 pounds unassisted and occasionally lift or move objects weighing more than 40 pounds with the assistance of others.