Total 58 job vacancies by Veterans Health Administration

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Medical Support Assistant (MSA) position works in Health Administration Service at the Department of Veterans Affairs (VA) Medical Center, Southeast Louisiana Veterans Health Care System (SLVHCS), New Orleans, Louisiana. The MSA performs duties related to the receipt, intake, and indexing of health and administrative information.

Duties of this position may include but are not limited to:

• Scheduling appointments;
• Interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
• Scheduling, canceling, rescheduling patient's appointments and/or consults;
• Entering no-show information;
• Monitoring the electronic wait list;
• Preparing for clinic visits;
• Monitoring both inpatient and outpatient appointments for areas of responsibility;
• Ensuring encounter forms are completed in order to obtain appropriate workload credit;
• Verifying and updating demographics and insurance information;
• Processing all emergency and nonemergency transfers to other VA facilities or private hospitals;
• Performing basic eligibility,
• Copays and preauthorization requirements for specific coverage.
• Interfacing with personal computer (PC) applications as well as numerous Vista applications.

Work Schedule: Various schedules that may include off-tours, weekends and holidays will be discussed during the interview process and are subject to change based on Agency needs.
Available Shifts are as follows, all are in Central Standard Time (CST) zone:
-Monday - Friday, 3:30 pm - 12:00 am (midnight) every other weekend and holidays
-Monday - Friday 12:00 am (midnight) - 8:30 am and every other weekend and holidays
Recruitment Incentive (Sign-on Bonus): Not Authorized.
Permanent Change of Station (Relocation Assistance): Not Authorized.
Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Authorized.
Virtual: This is not a virtual position.
Functional Statement #: 629-00727-F
Permanent Change of Station (PCS): Not Authorized.

Nursing Assistant - vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Nursing-Assistant-Career-Flyer.pdf

Work Schedule: Evening / Nights; Rotating weekends and holidays
Functional Statement -: Nursing Assistant (NA) - Community Living Center (CLC) Beta GS-0621-3/4/5/6

Major Duties Include but not limited to:

• Explains procedures to residents.
• Ensures that the physical and emotional environment is consistent with safe resident centered care.
• Maintains self-control and responds consistently to the requirements of the work situation, shows flexibility. Acts as a role model to peers.
• Maintains a positive attitude in accepting temporary reassignment to meet resident care needs.
• Responds to residents calls for assistance promptly and interacts with the resident in a tactful, courteous manner, making customer service the focus of all interactions.
• Communicates, shares resources, and works effectively with other members of the health care team, unit staff, residents, family/significant others, other departments, and visitors.
• Fosters an environment of respect for individual resident and family/significant other rights to privacy and dignity in all aspects of care delivery. Serves as Veteran's/family/significant other advocate and effectively incorporates knowledge and understanding of established customer service standards in all interactions with residents, family members, and/or internal/external customers and demonstrates resident-centered care.
• Administers complete personal care to Veterans 18 years through the geriatric years who exhibit acute symptoms and whose activity may be severely restricted. These Veterans have unique age related and gender specific structural and functional changes that effect their response to assistance and care. This care will include, but is not limited to, restorative care, hygiene, assistance with AOL's, elimination and nutrition.
• Assists with procedures and completes treatments according to policy, i.e. warm and cold applications, glucometer testing, skin agents, and oral pharyngeal suctioning. Collects routine specimens of sputum, feces, urine, wound drainage and gastric contents for evaluation in the clinical laboratory using blood and body fluid precautions.
• Provides charge nurse or RN with pertinent data related to care provided, changes in condition and interventions initiated. Documents care provided including subtle changes and therapeutic measures administered and the resident's response through subjective and objective observations.
• Responds appropriately to emergency situations including cardiopulmonary arrest, choking, and disaster or fire drills.
• Appropriately initiates emergency response teams: Rapid Response Team (RRT), Code Blue, Stroke-Cardiac alerts.
• Organizes, plans, implements and completes resident care assignment in a timely manner and once completed, takes the initiative to assist others.
• Attends/escorts residents to various appointments on station. Orients residents to the unit/neighborhood.
• Sets up for and performs treatments that requires auxiliary equipment, for example: oxygen and spirometry.
• Provides range of motion exercises for dependent patients/residents at least once per shift.
• Adheres to and appropriately utilizes the Safe Patient Handling Program standards, practices, and recommendations. Lifts, transfers, and repositions residents safely, according to policy and procedure, seeking assistance when appropriate, to prevent injury to the resident and self.
• Provides competent care which is safe for both self and others under adverse conditions, including resident care situations, exposure to communicable diseases, exposure to constant noise and working protracted or irregular hours.
• Consistently follows environmental policies and procedures related to the Erie VAMC GEMS program, recycling, and the safe use, handling and disposal of chemical products. Follow policies and procedures to ensure compliance with all applicable environmental regulations and requirements.
• Supports the Environment of Care Management Program by completing scheduled training on safety, health, environmental and fire protection requirements related to their assigned tasks; following safe work practices and procedures, including the use of appropriate equipment, and any required Personal Protective Equipment (PPE) item; recognizing and reporting unsafe and unhealthful conditions, initiating prompt corrective action within their authority, and promptly reporting work-related injuries or illnesses to supervisory personnel.
• Supports and actively participates in CLC/Long Term Care initiatives such as Cultural Transformation, Resident Centered Care, High Reliability Organization (HRO), Patient Centered Care, Just Culture, and I CARE.

Duties include but are not limited to:

• Assures front line contact with patients and staff by setting the tone for perception concerning quality of healthcare services at the VA.
• When records are received, the incumbent will ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scanning.
• Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
• Monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow
• Assuring coverage of all areas of responsibility and creating and maintaining employee work schedules
• Conducting ongoing reviews to ensure quality of work
• Orienting and providing on-the-job training for new and current employees and ensuring all training requirements are met
• Incumbent must be able to train staff on the requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities: a. Schedule appointments and utilize the Electronic Waiting List accurately in a timely manner. All appointments will be made with the patient's input, either in person or by phone. This may require a high level of coordination to avoid patients having to make multiple trips to the medical center or clinic whenever possible. b. Notifies his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes. c. Daily review of active/pending consults, Electronic Wait List, Recall list and Audiocare communications for accuracy and disposition.
• The Lead MSA may be asked to participate in the daily teamlet huddles and weekly team meetings where patient care planning and management occur.

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***

This position involves a multi-grade career ladder. The major duties listed below represent the full performance level of GS-07. At the GS-06 grade level, you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level of GS-07. Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance, availability of higher level work, and availability of funds.

The Equipment & Facilities Services Assistant coordinates work priorities and takes policy direction from the Section Supervisors. Duties include but may not be limited to:

• Utilizes a comprehensive computerized maintenance management system (CMMS) such as MAXIMO, to provide system control, oversight, repair history, analysis and quality of the data entered, and documentation of historical, current, and future maintenance operations for the ongoing maintenance program.
• Ensures proper work order hierarchy exists to track planned and expended labor trade level and overall job level.
• Responds to inquiries regarding work order status, equipment maintenance history, trouble reports, and other preventive maintenance questions.
• Compiles, prepares and generates various reports (man hour reports, maintenance backlog reports, equipment downtime reports etc.), records, statistics, listings, charts and graphs, or other related information.
• Trains others in the proper use of CMMS, generating work orders, generating Preventive Maintenance (PM) work orders.
• Records and maintains information on safety certifications and inspections.
• Attends project weekly maintenance meetings, and provides information to Maintenance, Operations, Repair and Readiness (MORR) Supervisor and others as to status of current jobs, planned work, reasons for delays, etc.
• Prepares, executes, and/or tracks program specific information, such as workload data, incomplete work orders, and time and leave attendance.
• Serves as a credit card holder, making purchases from all fund control points assigned to Engineering Service to maintain the Building Service Equipment and associated inventory.
• Assists in formulating and coordinating the Engineering Budget through budget maintenance, purchasing and forecasting.
• Performs other duties as assigned.

Duties include but are not limited to:

• Obtaining medical histories and performing physical examinations.
• Providing and coordinating medical care for assigned patients in any care setting, including establishing diagnoses, formulating, and implementing care plans, and providing follow-up care.
• Evaluating patients to determine the need for further health care.
• Ordering diagnostic studies and other special tests, such as Magnetic Resonance Imaging (MRI), Computerized Tomography (CT) scans, etc.
• Carrying out health promotion, disease prevention, and patient education activities.
• Ordering or obtaining laboratory specimens.
• Ordering ancillary services, such as, pharmacy, social services, physical medicine and rehabilitation therapies, prosthetic services, etc.
• Ordering VA specialty service consults and initiating requests for non-VA medical care and consults in accordance with VHA and local facility policy and procedures.
• Ordering patient care supplies.
• Writing orders for and/or prescribing medications.
• Ordering prosthetic devices; Administering, ordering, and dispensing IM, IV, SQ, and oral medications; providing education and counseling of patients and families in preventive care, medical conditions, and the use of prescribed treatments and drugs.
• Provide care in non-traditional health care settings, such as tele-health, secure messaging, e consults, and DEMPS.
• Admitting and discharging patients in consultation with, and on behalf of the collaborating physician/service; PAs may be delegated responsibility for admitting patients, but the decision to admit or discharge a patient remains with the collaborating physician(s).
• Documenting a discharge summary (the collaborating physician must write a discharge note or cosign the discharge summary in accordance with Joint Commission standards), obtaining consent for and documenting procedures performed by the applicant.
• Performing administrative duties; educating healthcare trainees; participation in clinical research.
• Sign death certificates per state policy.
• Perform emergency duties carried out for patients in life-threatening situations where a physician is not immediately available. The PA initiates these activities but makes every effort to summon a physician or emergency medical personnel as soon possible.
• Emergency preparedness (e.g., duties that may arise because of national health disasters).
• Counsel patients and their families on LST options, document discussions, and sign LST orders to include, but not limited to, DNAR/DNR.
• Other duties as assigned.

Major Duties include, but are not limited to:

Chair side Assisting

• Responds to basic medical emergencies.
• Measures and records vital signs.
• Sets up operatory and/or surgery suite for planned dental procedure and cleans dental unit for timely turnover.
• Charts existing restorations and conditions.
• Selects shades for fixed and removable prosthesis.
• Provides chair side assistance, fully anticipating dentist's needs for various instruments, materials and services.
• Keeps operative field clear of debris and retracts oral tissues effectively and comfortably.
• Prepares dental medicaments and impression materials per manufacturer's instructions.

• Images are characterized by diagnostic quality, accurately oriented and exposed.
• Exposes both standard and specialty dental imaging (i.e., TMJ, cone beam) in digital formats.
• Modifies settings to achieve the images as requested by provider.
• Dental imaging safety techniques are utilized, and retakes are minimized.
• Imaging requests are accomplished within the desired time frame.

• Demonstrates proper infection control procedures in setting up and cleaning dental operatories.
• Disinfects oral appliances to prevent cross contamination.
• Properly prepares instruments for transfer to SPS for sterilization.
• Follows all Standard Operating Procedures for Reusable Medical Equipment.
• Instruments are properly pre-treated for pick-up by SPS personnel.
• Demonstrates proper infection control procedures in exposing images.

• Assists in filling gaps in the dentist's schedule due cancellations and failed appointments.
• Assists dentist in charting findings and treatment plans in patient records.
• Assist with entering Return to Clinic Orders.

• Maintains patient confidentiality per HIPAA with written and verbal information.
• Follows computer security regulations.

• Modifies care as necessitated by patient's age and abilities (patient transfer and position).
• Provides accurate and understandable instructions to patients.
• Participates in patient identification and time out per JCAHO requirements.
• Monitors patient condition during treatment, being alert for signs of physical distress.
• Monitors patient (BP, pulse) , and condition during invasive procedures and during recovery period following procedure.

• Complies with Employee Education requirements.
• Maintains BLS certification that includes operation of an Automatic External Defibrillator (AED) per Medical Center Policy.

• Takes preliminary impressions for study models.
• Pours impressions and prepares study models.
• Makes final denture impression trays and prepares bite rims.
• Performs other dental laboratory functions as time and skill levels allow.

Major duties include but not limited to:

• Assisting patients to keep physically and socially active and to maintain peer group interactions.
• Assisting patients to cope with loss, e.g. hearing, eyesight, and death of significant others.
• Assisting patients with self-care as required, and with maintaining as much independence as possible.
• Performs basic procedures and treatments according to the orientation/annual/unit specific competency checklist for assigned patients with guidance.
• Recognizes medical/behavioral emergencies and obtains immediate assistance; completes basic life support and PMDB (as appropriate) training within orientation period.
• Attends interdisciplinary rounds and discharge planning meetings, developing a beginning awareness of team member roles and educational tools.
• Implements patient instruction/discharge planning interventions for assigned patients as designated by Team Leader/Charge Nurse.
• Provides respectful care that maintains individuality, dignity, and self-esteem for Veterans in an environment that focuses on their care needs and quality of life.
• Supports culture change and Veteran-centered care.
• Functions as a therapeutic companion (TC) for Veterans who need close observation. TC assignment includes providing care (baths, personal hygiene, feeding, elimination, and intake and output) for Veteran and preventing Veteran from hurting himself or interfering with the treatment by pulling out lines/IVs. Keeps Veteran under direct observation and engages Veteran in activities as indicated.
• Other duties as assigned.

This position involves a multi-grade career ladder. The major duties listed represent the full performance level of GS-07. At the lower grade levels, you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level. Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance, availability of higher-level work, and availability of funds. Promotion is not guaranteed, and no promise of promotion is implied.

• Answers general questions regarding completion of retirement application forms.
• Counsels employees to ensure that they have all pertinent information before they make employee retirement-related decisions.
• Performs document searches and related administrative work as needed to ensure completeness of personnel records.
• Prepares reports, receives and processes documents in accordance with established procedures.
• Composes flyers from information provided by OPM and/or VA OHRM.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Nursing Assistant - vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Nursing-Assistant-Career-Flyer.pdf

This position is located within a VA Community Living Center (CLC) at Papillion - CHI Midlands Hospital Campus, 11111 South 84th Street, Papillion, NE, on the 5th and 6th floors. VA Community Living Centers are a place where Veterans receive extended hospital care and short-term rehabilitation levels of care which includes help with activities of daily living, skilled nursing, and dementia care. This CLC has a total of 33-beds, providing services to eligible Veterans needing skilled healthcare, rehabilitation, or dementia/ neurocognitive support. Veterans stay for a short time (between 30-90 days).

Major Duties of the CLC Nursing Assistant include, but are not limited to:

• Takes and records temperature, pulse, blood pressure, respirations, pulse oximetry, height and weight.
• Assists with activities related to bathing, shaving, feeding, oral hygiene, ambulation, and dressing.
• Performs basic procedures such as blood glucose testing and bladder scans.
• Sets up equipment such as oxygen tanks, suction canisters, and cardiac monitors.
• Escorts patients to different areas of the facility as needed.
• Assists the RN or LPN in the rehabilitation goals, positioning patients for bedside procedures or cares, and ensuring overall safety.
• Promotes Veteran participation in the therapeutic community by fostering self-reliance and independence.
• Recognizes and supports suicide prevention initiatives.
• Recognized emergency situations and initiates emergency procedures until help arrives.
• Documents the patients daily living activities in electronic patient record system.
• Interacts with patients' families, helping them to feel comfortable.
• Other duties as assigned.

• Shift Differential - 10% of basic pay for work performed during regularly scheduled hours between 6pm and 6am.
• Weekend Premium - 25% of basic pay for work performed between the hours of midnight Friday and midnight Sunday. This includes continuous service connected to work performed during these hours.
• Holiday Pay - 2 times basic hourly rate for regularly scheduled, non-overtime work on a designated holiday.

• Paid annual leave based on hours worked - accrual starting on your first day
• Paid annual sick leave based on hours worked - accrual starting on your first day (no limit on accrual)
• Paid federal holidays dependent on work schedule

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Nursing Assistant - vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Nursing-Assistant-Career-Flyer.pdf

This position is located within a VA Community Living Center (CLC) at Papillion - CHI Midlands Hospital Campus, 11111 South 84th Street, Papillion, NE, on the 5th and 6th floors. VA Community Living Centers are a place where Veterans receive extended hospital care and short-term rehabilitation levels of care which includes help with activities of daily living, skilled nursing, and dementia care. This CLC has a total of 33-beds, providing services to eligible Veterans needing skilled healthcare, rehabilitation, or dementia/ neurocognitive support. Veterans stay for a short time (between 30-90 days).

Major Duties of the CLC Nursing Assistant include, but are not limited to:

• Takes and records temperature, pulse, blood pressure, respirations, pulse oximetry, height and weight.
• Assists with activities related to bathing, shaving, feeding, oral hygiene, ambulation, and dressing.
• Performs basic procedures such as blood glucose testing and bladder scans.
• Sets up equipment such as oxygen tanks, suction canisters, and cardiac monitors.
• Escorts patients to different areas of the facility as needed.
• Assists the RN or LPN in the rehabilitation goals, positioning patients for bedside procedures or cares, and ensuring overall safety.
• Promotes Veteran participation in the therapeutic community by fostering self-reliance and independence.
• Recognizes and supports suicide prevention initiatives.
• Recognized emergency situations and initiates emergency procedures until help arrives.
• Documents the patients daily living activities in electronic patient record system.
• Interacts with patients' families, helping them to feel comfortable.
• Other duties as assigned.

• Functioning as a liaison between Occupational Health and other areas of the Hospital to facilitate timely and efficient administrative workings of the clinic.
• Greeting, screening, and referring visitors appropriately.
• Coordinates Pre-employment exams and ensures results are received by the requesting Human Resource Offices.
• Schedules appointments for employees.
• enters information into the computer and updates demographics as needed.
• Maintains Occupational Health statistics and prepares scheduled reports.
• Processes incoming and outgoing mail and correspondence.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf


Duties:

• Supervise and evaluate a team of patient support staff.
• Resolve complex issues to ensure patient needs are met.
• Recommend improvements by evaluating new products, systems, and equipment.
• Identify training needs and provide staff development.
• Make final hiring and performance-related decisions, including disciplinary actions.
• Collaborate with various departments to meet Veterans' care needs.
• Manage data tracking and reporting for senior management.
• Route clinical questions and escalate cases as necessary.
• Schedule appointments efficiently using multiple systems.
• Provide information on VA programs and services.
• Deliver high-quality customer service, resolving complaints effectively.
• Maintain confidentiality and ensure secure handling of sensitive information.
• Adapt communication to meet the needs of diverse Veteran populations.
• Follow environmental policies and ensure compliance with applicable regulations.

Major Duties include, but are not limited to:

Chair side Assisting

• Responds to basic medical emergencies.
• Measures and records vital signs.
• Sets up operatory and/or surgery suite for planned dental procedure and cleans dental unit for timely turnover.
• Charts existing restorations and conditions.
• Selects shades for fixed and removable prosthesis.
• Provides chair side assistance, fully anticipating dentist's needs for various instruments, materials and services.
• Keeps operative field clear of debris and retracts oral tissues effectively and comfortably.
• Prepares dental medicaments and impression materials per manufacturer's instructions.

• Images are characterized by diagnostic quality, accurately oriented and exposed.
• Exposes both standard and specialty dental imaging (i.e., TMJ, cone beam) in digital formats.
• Modifies settings to achieve the images as requested by provider.
• Dental imaging safety techniques are utilized, and retakes are minimized.
• Imaging requests are accomplished within the desired time frame.

• Demonstrates proper infection control procedures in setting up and cleaning dental operatories.
• Disinfects oral appliances to prevent cross contamination.
• Properly prepares instruments for transfer to SPS for sterilization.
• Follows all Standard Operating Procedures for Reusable Medical Equipment.
• Instruments are properly pre-treated for pick-up by SPS personnel.
• Demonstrates proper infection control procedures in exposing images.

• Assists in filling gaps in the dentist's schedule due cancellations and failed appointments.
• Assists dentist in charting findings and treatment plans in patient records.
• Assist with entering Return to Clinic Orders.

• Maintains patient confidentiality per HIPAA with written and verbal information.
• Follows computer security regulations.

• Modifies care as necessitated by patient's age and abilities (patient transfer and position).
• Provides accurate and understandable instructions to patients.
• Participates in patient identification and time out per JCAHO requirements.
• Monitors patient condition during treatment, being alert for signs of physical distress.
• Monitors patient (BP, pulse) , and condition during invasive procedures and during recovery period following procedure.

• Complies with Employee Education requirements.
• Maintains BLS certification that includes operation of an Automatic External Defibrillator (AED) per Medical Center Policy.

• Takes preliminary impressions for study models.
• Pours impressions and prepares study models.
• Makes final denture impression trays and prepares bite rims.
• Performs other dental laboratory functions as time and skill levels allow.

The Nursing Assistant (NAs) positions are located on the Inpatient units, Resource management, Emergency Department, and in the escort department of the Medical Center. NAs are responsible for the entire scope of patient care, to include direct patient care, patient admission, discharge, transfer, errand duties, and delivery of medical supplies/equipment when needed. This is an active general medical and surgical medical center with a large ambulatory care program and an extensive research and professional training program affiliated with the University of Alabama at Birmingham School of Medicine. The incumbent assigned to this position is a member of the Nursing team. The NA is assigned by licensed personnel to care for the patients by taking vital signs, collecting specimens, performing EKG's, assisting with transport, and providing dressing changes, and usual daily activities to include bathing, linen changes, assistance with feeding patients, assistance with toileting, and post-mortem care.


Work Schedule: Various; to be determined upon selection.
Telework: Not available
Virtual: This is not a virtual position.
Position Title/Functional Statement #:NURSING ASSISTANT-OCA/
Relocation/Recruitment Incentives: Not authorized
Permanent Change of Station (PCS): Not authorized
Financial Disclosure Report: Not required

• Incumbent participates in the implementation of operational policies related to eligibility, admission, length of stay, behavior standards for guests, cleanliness and state of repair of the facility.
• The incumbent may supervise volunteer activities. Incumbent participates in the execution of policies and procedures for the scheduling of available guestrooms, check-ins, check-outs, and orientation of guests upon arrival at the Fisher House.
• The incumbent will operate government vehicles, to include passenger cars and vans. Travel is generally local, and will include transporting Veterans and families who lodge at our Fisher House. The incumbent must pass initial and recurring physical exams to operate government vehicles to transport Veterans and families who lodge at our Fisher House.
• The incumbent implements Fisher House Manager's procedures, regulations, and guidelines concerning operations. Incumbent participates in activities that ensure the facility is in compliance with health, safety, privacy and sanitation rules and regulations. The
• incumbent will conduct special studies and reviews.
• Establishes and maintains various automated databases on program operations such as occupancy, referral sources, average length of stay, guest demographics, etc. Incumbent enters tracks and retrieves data pertaining to program census, equipment, donations, volunteer hours. etc.
• The incumbent assembles facts, evaluates information, and drafts reports and correspondence for management. Incumbent assists in the development and update of informational bulletins, brochures and resident packets.
• The incumbent prepares Fisher House correspondence relating to maintenance and operations, manuals, publications, articles, webpage content, etc. for the Fisher House Manager's consideration. Incumbent develops and disseminates in­house materials for educating guests and medical center staff.
• The incumbent participates in designing and marketing activities and products that educate the public about the Fisher House mission and its interrelationship with the Medical Center and community, benefits provided to families of Veterans and active duty military members.
• Incumbent reviews established procedures and identifies deficiencies with the facility, equipment, furnishings, tools, materials, and supplies.
• The incumbent informs the Manager of significant problems and corrects or recommends correction to fix others.
• Performs evaluations of various components of the program and suggests changes in the program as indicated. Incumbent coordinates the integration of community volunteer participation through a proactive community relations plan designed by FH Manager.
• The incumbent is responsible for the preparation of assignment guides for volunteers, schedules, training materials, evaluations, and letters of reference. Incumbent works with local schools in developing service learning opportunities for students.
• Incumbent is responsible for Volunteer Timekeeping which consists of maintaining master lists and summary timecards which are analyzed monthly and reported to Central Office.
• The incumbent is expected to recommend termination of volunteers who fail to follow established procedures.
• Incumbent also has the latitude to reassign volunteers as required and to counsel them concerning violation of rules and regulations. The incumbent assists with presentations to the community and participates in tours of the Fisher House to interested community partners and other agencies on the Fisher House mission.
• Maintains the Fisher House General Post Fund and is responsible for ensuring all donations are presented to Voluntary Service for deposit in the General Post Fund.
• Incumbent is the purchase card holder for the General Post Fund and is responsible for all purchases and accounting.
• The incumbent reviews budget status and controls and makes necessary spending adjustments. Incumbent ensures funds are protected and accounted.
• Incumbent follows predetermined controls and procedures regarding acceptance of donation and gifts. Incumbent works closely with community donors through Voluntary Service in raising awareness of needed FH support.
• The incumbent develops information and communication for use on multiple platforms within and outside of Fisher House, including electronic, print and graphic design content to support the electronic
• Fisher House newsletter and the Fisher House website in coordination with Public Affairs.
• The incumbent prepares a monthly house calendar, weekly house bulletins and promotional materials for events within the House. Incumbent uses specific digital and social media platforms including writing, editing, and graphic design relevant to support a broad base of initiatives, program launches, issues and efforts to support the broadest methods of communications with the widest audience possible.