Total 60 job vacancies by Veterans Health Administration

Nursing Assistant has the ability to assist in the full range of nursing care to patients/residents with physical and/or behavioral problems in a hospital, long term care, or outpatient setting under the direction of a Registered Nurse and/or Licensed Vocational Nurse/Licensed Practical Nurse. Duties listed below but not limited to:

• Ability to provide a range of patient/resident care and contribute to the completion of the nurse care plan and recovery of patients/residents.
• Observe patients or resident's physical or emotional status and refer deviations and/or problems to supervisor in a timely manner.
• Properly use equipment, materials and supplies in simple diagnostic and treatment procedures such as bladder scan, continuous passive motion device, blood glucose monitoring machine, specimen collection, etc.
• Communicate effectively with patients/residents, their families and health professionals.
• Organizing and obtaining routine supplies and equipment.
• Reports patient status to the RN and documents pertinent observations in the medical record according to established procedures.

The duties listed below are not all inclusive of the duties associated with this position.

The Lead Advanced Medical Support Assistant (AMSA)/Ward Clerk collaborates and communicates with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacist, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.

The Lead AMSA/Ward Clerk performs administrative, receptionist, and other duties as assigned for the proper and timely treatment of patients on inpatient wards. They assist with clinic access contingency plans as conflicts with staffing and/or coverage occurs. The Lead AMSA/Ward Clerk may be required to cover in more than one inpatient ward/area. The Lead AMSA/Ward Clerk will assist in orienting and providing on the job training for new and current employees ensuring training requirements are met and acts as a liaison between staff and Supervisory AMSAs.

Supports patient safety standards using the correct Veteran's Affairs Identification of all patients using two forms of proper identification. The patient may also present the Veteran's Health Identification Card (VHIC) for identification.

Lead AMSA/Ward Clerk independently sets priorities and organizes work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Lead AMSA/Ward Clerk will obtain assistance from Supervisory AMSA for any issues that may occur.

Communicates tactfully and effectively by phone, in person and in writing with external and internal customers. This may include preparing reports in various formats and presenting data to various organizational levels. As front-line contact with patients and staff, the incumbent sets the tone for perception concerning quality of healthcare services. A high degree of tact and diplomacy is required when dealing with veterans.

Has ability to operate computerized programs and systems to enter, modify, and retrieve sensitive medical and patient identifying information into or from electronic health records, scheduling systems and/or reports. Computer systems include but are not limited to: Veteran's Integrated Architecture Systems (VISTA) VISTA Scheduling Enhancement (VSE), Computerized Patient Record System (CPRS), Outlook Office Suite, Microsoft Teams, Bed Management Solutions (BMS), Bio Point, Internet browsers, etc. Incumbent must also have solid knowledge and be able to use several types of office equipment to include fax machines, multi-line phone system, printers and copy machines.

Incumbent must have knowledge of eligibility for VA healthcare, priorities for care, release of information, Health Information Portability and Accountability Act (HIPAA) laws, and Non-VA Care programs.

When performing Lead AMSA/Ward Clerk duties as Patient Effects clerk, incumbent will follow the standard operating procedure for Patient Effects. This includes but is not limited to collecting patient property from the designated storage closet in the Emergency Department, properly tagging and labeling veteran property, and storing in patient effects area according to policy. When performing Lead AMSA/Ward Clerk duties as Patient Effects clerk, incumbent will ensure every veteran or clinical staff member taking belongings has signed in on the clipboard and signed for the valuable envelope if applicable before releasing veteran belongings.

The Lead AMSA/Ward Clerk is responsible for timekeeping and posting time daily for each employee. They are responsible for submitting proxy time submission when requested by the supervisor. Lead AMSA/Ward Clerks will enter premium pay requests as directed by Supervisors.

The Lead AMSA/Ward Clerk can grant clinic access for AMSA/Ward Clerks assigned to Inpatient units.

Incumbent will be responsible for checking VPFS for patient funds when veterans are discharging from inpatient unit. If funds are available, the AMSA/Ward Clerk will give veteran appropriate Patient Withdrawal of Funds Form 10-2675.

Work Schedule: Monday - Friday 8am - 4:30pm
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Major duties include but are not limited to the following:

• Researches complaint, communicates with congressional office staff, Veteran Service Officers, patients, and elements within the hospital.
• Receives, schedules, refers and contacts members of the staff, agency and persons outside the agency ranging from other government agencies to the general public.
• Provides general clerical public contact support services such as answering the telephone, referring visitors or providing information about the office, its functions and standard operating procedures as well as similar information.
• Supplies the requested information when a question concerns information the employee is familiar with or can easily obtained (e.g., status of reports, suspense dates, procedural requirements).
• Provides customers with consistent information according to established policies and procedures.
• Scheduling conference rooms, preparing meeting agendas and taking minutes.
• Monitor, certify, and submit contractor timesheets.
• Processes incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communication.
• Performs the following types of duties: edits letters, composes letters and reports, reviews correspondence for accuracy and completeness, prepares public presentation outlines, and develops standard or form letters and replies to inquiries.
• Provides general clerical mail and correspondence services such as preparing a variety of recurring reports, reviewing outgoing correspondence for proper attachments, or consolidating/coordinating submittals of information.
• Schedules appointments, coordinates meetings, and/or schedules conferences.
• Provides general calendar maintenance clerical services such as maintaining calendars and recording appointments or arranging for meetings and small conferences.
• Maintains appointment calendar, schedules appointments, reminds supervisor/staff members of the subject matter prior to the meeting and makes administrative arrangements as required.
• Obtains and monitors the use of services, supplies or equipment for the office. Justifies and requests replacements for outdated equipment by identifying the outdated equipment, gathering relevant information on office equipment or requesting office equipment for own work area.
• Prepare personnel action requests such as resignations, recruitments, retirements, promotions.

Duties may include but are not limited to:

• Sets up operatory and/or surgery suite for planned dental procedure and cleans dental unit for timely turnover.
• Passes instruments safely, accurately, and efficiently.
• Keeps operative field clear of debris and retracts oral tissues effectively and comfortably.
• Obtains accurate information necessary for the radiology request and closes pending imaging consults in a timely manner
• Follows all Standard Operating Procedures, i.e., Reusable Medical Equipment.-Initiates computerized progress note
• Maintains patient confidentiality per HIPAA with written and verbal information
• Provides accurate and understandable instructions to patients.
• Complies with Employee Education requirements
• Monitors patient vital signs (BP, pulse, pulse oximeter) and condition during invasive treatment and during recovery period following procedure.
• Performs dental laboratory functions as time and skill levels allow.

Duties include but are not limited to:

• Ensures that all elements related to per diem payments for State Veterans Home (SVH) Per Diem Program are accurately processed.
• Responsible for the administrative review of Veteran eligibility requirements for payment of per diem for nursing home level of care.
• Processes of applications for new Veterans admitted to a SVH or whenever a change in the Veterans' levels of care occurs.
• Processes payments to the SVH for care provided.
• Monitors and tracks SVH budgeting processes in collaboration with the Fiscal Department.
• Reviews and monitors the gains and loss report from the SVH.
• Uploads data from the National Portal and uploads data to the National Share Drive for auditing purposes.
• Completes quarterly audits.
• Participates in monthly per diem conference calls.
• Provides updates to all stakeholders as needed.
• Keeps up with programmatic changes communicated by the National Program Office and other per diem entities to ensure compliance with per diem responsibilities.
• Assists with other SVH Program duties.
• Perform other duties as assigned.
• Work Schedule: 8:00 AM-4:30 PM Monday-Friday
• Telework: Ad-hoc
• Virtual: This is not a virtual position
• Position Description/PD#: Program Support Assistant/PD020190
• Financial Disclosure Report: Not required

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Nursing Assistant - vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Nursing-Assistant-Career-Flyer.pdf

The duties of the Nursing Assistant in the Nursing Service include, but are not limited to:

• Assists patients/residents with activities of daily living, i.e., bathing, shaving, feeding, oral hygiene, ambulation, dressing, etc. Assists lower graded Nursing Assistants in the completion of these duties as well.
• Assists Registered Nurses, therapists and others in the rehabilitation and or providing care for patients/residents. Assures the residents are prepared to engage in therapy as much as possible.
• Ability to use clean and aseptic technique to perform various non-medicine treatments, i.e., wound cleansing, applying dressings, performing catheter care, applying external catheters, performing perianal care and monitoring for early signs of breakdown - notifies Registered Nurses, etc.
• Cares for patient/resident and prevents complications of limited mobility or immobilization by turning, maintaining proper body alignment, range of motion exercises, assists with deep breathing and cough.
• Encourages and provides adequate nutrition and hydration within ordered diet. Assists with observation and monitoring of enteral feeding and/or gastro tube and notifies Registered Nurses of concerns or issues. Accurately monitors intake and output and daily weights as ordered.
• Monitors intravenous fluids by informing the nurse of the need to add fluids, any alarm and any patient/resident concerns. Monitors for pain, leakage, swelling or redness at site and notifies nurse immediately.
• Is a leader in activities that promote safety for the veteran and others in the work area, including, but not limited to, performing monitoring of the patient safety monitoring system after completion of orientation and completion of competency demonstration. Assists with safety monitors such as hand hygiene, safety support or others.
• Performs other duties as assigned for the position. Precepts and trains new and lower graded staff in functions of Nursing Assistants.
• Provides patient care in a timely manner, recognizing and responding to physical, psychological, spiritual, and emotional needs of patients.
• Establish a positive rapport with family/caregiver, internal and community-based services and disciplines involved in providing care to the patient.
• Makes caring for the veteran his/her priority while in the work setting and demonstrates customer service principles in all aspects of work.
• Assists the RN in the full range of nursing care to patients/residents with physical and or behavioral problems in a hospital, long term care or outpatient setting under the direction of a Registered Nurse and or Licensed Vocational Nurse.
• Participates in the coordination of care focused on patient transition through the continuum of care, patient and family education, patient self-management after discharge, and supporting factors that impact customer satisfaction.
• Considers all characteristics of the individual, including age and life stages, state of health, race and culture, values, and previous experiences. Administers care per established policies and guidelines.
• Influences care outcomes by collaborating with members of the interdisciplinary team.
• Participates in unit/program level quality improvement processes and initiatives as well as customer service programs.

Duties of this position are, but not limited to:

• Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
• Works closely with clinical personnel to ensure veterans receive timely referred and scheduled care in their local community.
• Flexible use of a wide range of clinical flow processes relating to access to care across all disciplines and specialties through community care.
• Recommends changes to existing clinic procedures based on current administrative guidelines.
• Expertise in utilizing numerous advanced patient systems involved in an interdisciplinary coordinated care delivery model.
• Ensure appointments are scheduled accurately, efficiently and within the clinical needs requested by the provider.
• Maintain effective and efficient communication with the veteran, veteran representatives, interdisciplinary care teams, VA medical centers, and other agencies
• Administratively triaging phone calls related to community care requests
• Following up with community vendors to ensure appointment completion and obtaining of medical records.
• Processing incoming veteran messages through message manager and care requests through my healthy vet, and coordinates with care team as appropriate
• Participates in team huddles and team meetings to manage, plan problem solve, and follow up with patient care by sharing information and collaborating with interdisciplinary team
• Other duties as assigned

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo
Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

Duties of this position are, but not limited to:

• Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
• Works closely with clinical personnel to ensure veterans receive timely referred and scheduled care in their local community.
• Flexible use of a wide range of clinical flow processes relating to access to care across all disciplines and specialties through community care.
• Recommends changes to existing clinic procedures based on current administrative guidelines.
• Expertise in utilizing numerous advanced patient systems involved in an interdisciplinary coordinated care delivery model.
• Ensure appointments are scheduled accurately, efficiently and within the clinical needs requested by the provider.
• Maintain effective and efficient communication with the veteran, veteran representatives, interdisciplinary care teams, VA medical centers, and other agencies
• Administratively triaging phone calls related to community care requests
• Following up with community vendors to ensure appointment completion and obtaining of medical records.
• Processing incoming veteran messages through message manager and care requests through my healthy vet, and coordinates with care team as appropriate
• Participates in team huddles and team meetings to manage, plan problem solve, and follow up with patient care by sharing information and collaborating with interdisciplinary team
• Other duties as assigned

The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team, emergency department which includes Rotating Shift and Possible Weekends, care in the community (CITC) or other specialty care setting where the patient aligned care team model is used such as oncology, HIV, SCI, Military Sexual Trauma, etc.).

Major Duties: Duties include, but are not limited to: Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary. MSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams , VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.). Other assignments at this level include, but are not limited to: processes incoming patient secure messaging through MyHealthy Vet and coordinates with care team as appropriate; participates in] team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions; enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure; manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers] or those who receive care in the community). For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

FUNCTIONS:

The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics. The incumbent must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. The Advanced MSA may be required to serve on more than one PACT or in more than one Specialty Clinic area, or rotate in any MSA area. Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number. The patient may also present the Veterans Health Identification Card (VHIC) for identification. The incumbent must use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number.

Explains the VA's mandate to collect insurance information to veterans, their families, and other eligible patients. The incumbent collects, scans, and updates health insurance information serving a major role in the revenue process. The incumbent(s) contributes to the revenue collection process by identifying patients with third· party insurance. Promotes veteran registration for and utilization of MyHealtheVet (MHV). The Advanced MSA may also be required to train other MSA levels on scheduling, Insurance Capture Buffer (ICB), scanning, patient movements, data management, call responsiveness, decedent affairs and health benefits processes.

Work Schedule: Monday - Friday, 8:00am to 4:30pm, OR at the discretion of the selecting official
Note: some positions will have possible rotating shifts
Financial Disclosure Report: Not required
This is NOT a virtual position.

Duties include:

• Assigning and evaluating the work of subordinate staff;
• Resolving complex problems to ensure patient services are met;
• Evaluating new products, equipment, and systems in order to make recommendations for improved operations; Identifying educational or training needs;
• Making final decisions on selections;
• Evaluating performance, and taking disciplinary action when necessary.
• Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.
• Plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor.
• Responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record.
• Responsible for maintaining the confidentiality of information obtained to carry out required duties.
• Routinely communicate with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.

General description of assigned duties include but are not limited to:

Clinical (90%):
The Physician Assistant (PA) assists with clinical aspects of care to the patients of the Gynecology Service. This includes performing evaluations, consultations, and the writing of orders in Gynecology clinic. The PA has the authority to order all tests and procedures necessary to evaluate and care for Gynecology patients. The PA will collaborate with Gynecology attendings to initiate and coordinate fee-basis requests so that care/studies can be provided. The PA also works collaboratively with nursing staff to provide clinical guidance for patient triage needs via in-person encounters or other telephone or electronic communications. All Gynecology evaluations/orders written by the PA will fall within the guidelines of the NC Board of Medical Examiners and the bylaws of the Durham VAMC.

The PA provides clinical management of healthcare to veterans assigned to the Gynecology service. The PA facilitates care of Gynecology patients as well as their entry and exit from various health care systems by establishing and maintaining liaison with a variety of surgical/medical specialists and associated staff. The advanced practice provider ensures that all outpatient Garner (and Durham as needed) Gynecology consult requests are reviewed, examined, and completed within 24-48 hours. On a regular and recurring basis, the PA reviews all upcoming Gynecology consult patients to ensure that they have had their studies completed before their clinic appointment. If they have not been completed, then they facilitate rescheduling as needed. The PA will also request the required imaging and laboratory studies from outside facilities as needed and is the point of contact to Radiology/Lab services regarding all absent imaging orders, incomplete/inaccurate imaging requests, and incomplete lab requests.

The PA initiates and accepts referrals to clinics and/or community agencies. Collaborates with other health care resources to insure timely and appropriate care of patients. The PA will also work with the CITC office to ensure patients for whom have referrals to community subspecialty providers have completed the following: been scheduled with the appropriate subspecialty providers and have received the appropriate subspecialty care . The PA will coordinate with the CITC office and patients directly about compliance with scheduling and receipt of community care subspecialty services.

Performs office procedures within their realm of expertise and under the direction of the Chief of Gynecology and in accordance with the individual's Scope of Practice. Expected proficiency in office procedures includes: EMB, LARC insertions/removals, colposcopy, skin biopsies, and bedside ultrasounds of early pregnancy. Responds to and participates with the Gynecology Chief and other administrative officials regarding patient problems and issues. Tracks, reviews and coordinates care for patients with abnormal pathology results from procedures (Pap smears, endometrial biopsies, dilation and curettage, hysterectomy, oophorectomy, etc.), and abnormal radiology results, for the Gynecology Service. Other clinical duties as assigned by the Gynecology Section Chief.

Administrative (10%):

• Facilitate response/actions to patient inquires to care and treatment received by the Gynecology Service.
• Develop clinical programs, educational materials, and processes as needed with clinical expansion.
• Attends committee meetings and process action teams representing the Gynecology service at the direction of the Gynecology Section Chief as needed in Garner and Durham.
• As needed assists other advanced practice practitioners assigned to Women's Health Center and Ambulatory Care Service who have administrative or clinical concerns.
• Assists the Gynecology Section Chief with quality-of-care activities.
• Other administrative duties as assigned by the Chief of Gynecology.

• 2-3 years of Women's Health Clinical experience as a Physician Assistant
• Proficient in Gynecologic procedures such as LARC placements/removals, EMB's, Early Pregnancy Ultrasound, and Colposcopy.

The Advanced MSA must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. The incumbent may be required to serve on more than one PACT or in more than one Specialty Clinic area, or rotate in any MSA area. Major duties include, but are not limited too:

• Collects, scans, and updates health insurance information serving a major role in the revenue process. The incumbent(s) contributes to the revenue collection process by identifying patients with third-party insurance.
• Promotes veteran registration for and utilization of MyHealtheVet (MHV).
• Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number.
• When records are received, the incumbent(s) will ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scanning or performing the function within their area.
• Must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
• Interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities and assist in training other MSA levels, if required.
• Daily review of active/pending consults for scheduling, accuracy and disposition.
• MSAs who work outside of PACT must be able to interpret and communicate requirements for such areas Care in the Community, Health Benefits, Emergency Room, Ward Administration and any other services with approved MSAs.
• Participates in the daily team huddles and/or weekly team meetings where patient care planning and management occur.
• Performs other duties as assigned

The Advanced MSA must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. The incumbent may be required to serve on more than one PACT or in more than one Specialty Clinic area, or rotate in any MSA area. Major duties include, but are not limited too:

• Collects, scans, and updates health insurance information serving a major role in the revenue process. The incumbent(s) contributes to the revenue collection process by identifying patients with third-party insurance.
• Promotes veteran registration for and utilization of MyHealtheVet (MHV).
• Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number.
• When records are received, the incumbent(s) will ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scanning or performing the function within their area.
• Must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
• Interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities and assist in training other MSA levels, if required.
• Daily review of active/pending consults for scheduling, accuracy and disposition.
• MSAs who work outside of PACT must be able to interpret and communicate requirements for such areas Care in the Community, Health Benefits, Emergency Room, Ward Administration and any other services with approved MSAs.
• Participates in the daily team huddles and/or weekly team meetings where patient care planning and management occur.
• Performs other duties as assigned

Major duties include but are not limited to:

• Scheduling and rescheduling patients for treatment; interviewing patients for appointments;
• Referring patients to other medical specialty clinics
• Perform front desk duties, receives telephone calls, and visitors to the MSA unit
• Providing information to patients necessary to resolve complaints
• Interacting with both internal and external customers
• Reviewing and documenting medical outpatient and inpatient electronic health records, as well as administrative records
• Verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system
• Obtaining medical information from patients
• Coordinating information and actions related to patient care and services
• Scheduling appointments in accordance with VHA national scheduling guidelines
• Consult with clinic staff when processing physician scheduling and administrative orders.
• Advises clinical staff on current administrative processes
• Relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting, and verifying provider orders in accordance with VHA national scheduling guidelines.
• Entering no-show information
• Monitoring appointment requests from multiple electronic sources
• Participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic
• Monitoring both inpatient and outpatient appointments in areas of responsibility
• Verifying and updating demographics and insurance information when patients check-in for appointments
• Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

Major duties include but are not limited to:

• Scheduling and rescheduling patients for treatment; interviewing patients for appointments;
• Referring patients to other medical specialty clinics
• Perform front desk duties, receives telephone calls, and visitors to the MSA unit
• Providing information to patients necessary to resolve complaints
• Interacting with both internal and external customers
• Reviewing and documenting medical outpatient and inpatient electronic health records, as well as administrative records
• Verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system
• Obtaining medical information from patients
• Coordinating information and actions related to patient care and services
• Scheduling appointments in accordance with VHA national scheduling guidelines
• Consult with clinic staff when processing physician scheduling and administrative orders.
• Advises clinical staff on current administrative processes
• Relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting, and verifying provider orders in accordance with VHA national scheduling guidelines.
• Entering no-show information
• Monitoring appointment requests from multiple electronic sources
• Participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic
• Monitoring both inpatient and outpatient appointments in areas of responsibility
• Verifying and updating demographics and insurance information when patients check-in for appointments
• Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.