Total 5 job vacancies by Thames Water

Are you someone who thrives in a fast-paced environment and enjoys working with a variety of stakeholders? We’re offering an exciting opportunity to join our developer services team as a Design Administrator. At Thames Water, we serve 15 million customers across London and the Thames Valley, and our developer services team plays a crucial role in supporting regional growth. This is your chance to be part of a dynamic team overseeing thousands of connections every year and providing excellent support to both internal teams and customers.

What you will be doing as a Design Administrator
As aDesign Administrator, you’ll play a vital role in keeping our processes running smoothly, from auditing jobs to managing customer communication. Working closely with your team, you’ll ensure that everything stays on track, providing great service along the way. Your key responsibilities will include:

- Auditing job classifications to ensure accuracy and compliance with procedures.
- Reducing Pend Accounts by investigating existing jobs and updating customer details.
- Processing refunds for new water connection quotes.
- Managing private land notices and updating records accordingly.
- Closing applications for jobs we’re unable to progress further.
- Handling payments and communicating with customers regarding payment holds.
- Raising Network Approval requests to move projects forward.

Working hours:
You’ll work 36 hours a week, Monday to Friday, between 8 am and 5 pm.

What you should bring to the role?
We’re looking for someone who is customer-focused, flexible, and ready to take on challenges. The ideal candidate will have:

- Outstanding customer service skills with the ability to handle changing needs.
- Strong written and verbal communication skills to build effective relationships.
- Attention to detail to ensure all work is accurate and compliant.
- Problem-solving skills and the ability to work under pressure to meet targets.
- IT literacy, including experience with Microsoft Office (Excel, Outlook) and internal systems.
- The ability to learn quickly and adapt to our processes and policies.

What's in it for you?
You’ll be part of a collaborative, supportive team in an essential role that directly impacts our customers and operations. This is a great opportunity to develop your skills in a high-demand area, with access to training and development to help you grow within the company.

Ready to take the next step in your career? Apply today and help us deliver exceptional service to our customers!

- Hourly Pay rate: £12.50 per hour
- Location: This role is Hybrid, with 2 days a week (Monday & Tuesday) based at Clearwater Court, Reading.
- Length of assignment: 26 weeks
- Required Start date:November 2024
- Hours: 36 hours per week

Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water
At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Proud member of the Disability Confident employer scheme

Are you someone who thrives in a fast-paced environment and enjoys working with a variety of stakeholders? We’re offering an exciting opportunity to join our developer services team as a Design Administrator. At Thames Water, we serve 15 million customers across London and the Thames Valley, and our developer services team plays a crucial role in supporting regional growth. This is your chance to be part of a dynamic team overseeing thousands of connections every year and providing excellent support to both internal teams and customers.

What you will be doing as a Design Administrator

As a Design Administrator, you’ll play a vital role in keeping our processes running smoothly, from auditing jobs to managing customer communication. Working closely with your team, you’ll ensure that everything stays on track, providing great service along the way. Your key responsibilities will include:

- Auditing job classifications to ensure accuracy and compliance with procedures.
- Reducing Pend Accounts by investigating existing jobs and updating customer details.
- Processing refunds for new water connection quotes.
- Managing private land notices and updating records accordingly.
- Closing applications for jobs we’re unable to progress further.
- Handling payments and communicating with customers regarding payment holds.
- Raising Network Approval requests to move projects forward.

Working hours:

You’ll work 36 hours a week, Monday to Friday, between 8 am and 5 pm.

What you should bring to the role?

We’re looking for someone who is customer-focused, flexible, and ready to take on challenges. The ideal candidate will have:

- Outstanding customer service skills with the ability to handle changing needs.
- Strong written and verbal communication skills to build effective relationships.
- Attention to detail to ensure all work is accurate and compliant.
- Problem-solving skills and the ability to work under pressure to meet targets.
- IT literacy, including experience with Microsoft Office (Excel, Outlook) and internal systems.
- The ability to learn quickly and adapt to our processes and policies.

What's in it for you?

You’ll be part of a collaborative, supportive team in an essential role that directly impacts our customers and operations. This is a great opportunity to develop your skills in a high-demand area, with access to training and development to help you grow within the company.

Ready to take the next step in your career? Apply today and help us deliver exceptional service to our customers!

- Hourly Pay rate: £12.50 per hour
- Location: This role is Hybrid, with 2 days a week (Monday & Tuesday) based at Clearwater Court, Reading.
- Length of assignment: 26 weeks
- Required Start date: November 2024
- Hours: 36 hours per week

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Proud member of the Disability Confident employer scheme

Thames Water is currently recruiting a new Technical Lead, supporting the field operations and working closely with teams in the operational control centre in Kemble Court. This role will involve working across multiple functions. Every day will be different with plenty of variety. This role will be the ‘go to’ in the shift team for day-to-day escalations and will be empowered to prioritise activity with the LOCC (Logistics Operational Control Centre) and Logistics Delivery team.

What you’ll be doing as a Technical Lead
Management responsibility for delivering Logistics response 24/7:

- Build strong relationships with equivalent shift leadership roles in the operational control centre to ensure excellent response, i.e. Clean, waste, customer and incident management teams.
- Builds knowledge of waste pumping sites and fundamental principles of operation.
- Basic knowledge of temporary pump operation and use in waste network and waste pumping operations.
- Responsible in-incident to ensure incident data is captured by the LOCC team (Priority Service Register customer data, Bottled water delivery, tanker loads).
- Develop key skills in all aspects of the LOCC Planner role to ensure they can provide knowledgeable support.
- Lead, drive and co-ordinate Logistics delivery for escalations and incidents.

Technical Lead – understands the basics of technical resolution

- Builds knowledge of SPS sites and fundamental principles of operation.
- Builds knowledge of Waste networks, management, challenge and risk.
- Develop knowledge of incident response (from small to large) for pollution mitigation including. (flow management volumes, tankers volumes, fill & tip times, pump operation with ancillaries of pipes and fittings)
- Basic knowledge of pump operation and use in WNS and SPS.
- Builds knowledge of Clean treatment and appropriate mitigation for incidents.
- Builds knowledge of Clean network assets and management and mitigation for support of clean tankers and other supply interruption support options.
- Waste Treatment incident support.

Build relationships with Internal Networks and Field Managers to gain an understanding of geographies, local priorities and challenges.

- Incident learning, complaints, and data capture.
- Responsible in-incident to ensure learning and development is captured and shared.
- Responsible in-incident to ensure incident data is captured by the LOCC team. (PSR data, Bottled water delivery, tanker loads).
- Provides prompt, in-shift investigation of complaints stemming from supplier or driver issues.

Base Location & Hours – This is an office-based role at Kemble Court, Reading.
12-hour shift of 6:30 to 6:30 shift pattern is 4 days, 4 off, 3 nights, 7 off, 3 days, 4 off, 4 nights, 13 off. The shift starts on a Friday day shift.

What you should bring to the role

- Waste and/or Clean field operational experience is desirable.
- Logistics field operational experience Leading operational delivery.
- Experience of operating in a pressurised environment.
- Ability to communicate at all levels of an organisation.
- Ability to handle and analyse critical data.
- Field or control operational experience.
- Driving licence is desirable but not essential.

What’s in it for you?

- Competitive salary between £40,000 - £44,000 per annum.
- Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
- Personal Medical Assessments – Open to all once a year.
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive. Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water
At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Proud member of the Disability Confident employer scheme

We are currently seeking a Process Controller to join our Speen - Newbury operations team.

This role presents an exciting opportunity to join a dedicated and sociable team of professionals committed to delivering the production of millions of litres of water for customers across Berkshire & Buckinghamshire.

- The working hours for this role are 07:30 – 15:36, Monday -Friday.
- Location –Speen - Newbury - RG14 1RThowever you will drive between several different sites, therefore a full UK driving licence is essential.
- This is a full-time permanent position.

What you will be doing as a Process Controller?
The successful candidate will be a key member of the area operations team and will deliver a high standard of work at our Water Treatment Works and Reservoirs. The role of Process Technician reports to the Production Manager along with other Process Technicians.

- Completion of scheduled planned work on plant and equipment in compliance with company standards and procedures to improve plant resilience.
- Responding to reactive work to maintain our operational output and the supply of clean water to our customers within the Chilterns area.
- Supporting internal and external stakeholders with large-scale planned work at our sites
- As required, support the training of apprentices within the area.
- Promote a safe working environment through your actions and behaviours.
- Out of Hours stand-by work on a rotational basis.
- The successful candidate will learn how to operate and optimise all processes and equipment in water treatment works to ensure water quality, compliance, safety and operational efficiency.

What should you bring to the role?

- Ability to demonstrate logical thinking, attention to detail, and workload management is a must
- Excellent communication skills.
- Due to the nature of the role a FULL UK driving licence is essential.
- Health and safety knowledge.
- Ability to make decisions about our sites, sometimes under pressure.
- Ability to work with internal and external stakeholders, building strong relationships quickly.
- The ability to work autonomously and as part of a team.
- Competent with IT systems.
- Strong interpersonal skills, and ability to build reports.
- License to Operate Water Production or equivalent qualification preferred however not essential.
- Physically fit as you may have to work in confined spaces on successful completion of the appropriate training.

What’s in it for you!?

- Offering a salary up to £30,000 per annum plus you will get a van and a fuel card, plus the inclusion of an on standby for which you will receive additional payment.
- Training around all aspects of production and operation of our sites will be provided.
- GymPass, a free fitness plan and access to several well-being apps for you and up to three family members as well as discounted plans nationwide.
- Cycle to work scheme, always on and up to £3,000 save money, get fit and help protect the environment.
- WeCare, a variety of health and wellbeing services for you and your family including up to 10 specialist counselling sessions, 24/7 access to a virtual GP, get fit programmes and access to a nutritionist.
- Benefits on Tap, access to discounts, cashback and instant vouchers.
- Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
- Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay.
- Ongoing performance development reviews to help you be your best and identify growth opportunities.
- 24 days holiday per year increasing to 28 with the length of service. (Plus bank holidays)
- Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
- Personal Medical Assessments – Open to all once a year.

Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water
At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Proud member of the Disability Confident employer scheme

Our Project Engineers manage all aspects of their projects including initial scoping of the need, competitively tendering the work, contractor procurement, site set up and inductions, and health and safety inspections, through to commissioning, training and handover to the operations teams.

What you will be doing as a Project Engineer

- Managing and delivering a portfolio of Mechanical, Electrical and ICA projects, with a typical value of £40,000 to £400,000 per project.
- Responsibility for up to 15 live projects at any one time, with further projects in the scoping and tendering phase.
- Developing innovative and modern solutions to operational problems, making our sites more efficient and delivering value for money for our customers.
- Working with our operations teams and contractors to scope, define and cost solutions that are both cost effective and have minimal risk. This includes the Controller of Premises for the site you are working at.
- Delivering our zero-compromise health and safety attitude to all contractors working on your project.

Working Hours – Monday to Friday, 36 hours per week.

What you should bring to the role

- Have a background within Engineering, such as Mechanical, Electrical or Civil Engineering.
- Formal qualifications within these sectors are strongly encouraged.
- Ability to coordinate with multiple stakeholders simultaneously. This includes internal colleagues, site employees and external contractors.
- Additionally, you will have the ability to work with minimum supervision, be self-motivated and driven, and use your own initiative to deliver high quality work.
- Understanding of Health and Safety standards with particular reference to construction works including CDM.
- Experience within Project Management is desirable.
- Industry experience would be highly advantageous but not essential.

What’s in it for you?

- Offering a salary up to £56,000 per annum depending on skills and experience. Plus a Car Allowance of £4,500 per annum.
- 26 days holiday per year increasing to 30 with the length of service (plus bank holidays)
- Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
- Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Proud member of the Disability Confident employer scheme