Total 37 job vacancies by Synapxe Pte. Ltd.

Position Summary:

Mainly supporting security aspect like firewall checkpoint, security appliances - configuration, troubleshooting, capacity planning. Supporting current operation and deployment of resiliency project.

Roles and Responsibilities:

• Directly reporting to Security Senior Manager
• Assist Architect team on new infrastructure design, implementation, and management of network solutions that form the core infrastructure, ensuring seamless integration across different platforms. This includes procurement of necessary equipment.
• To provide comprehensive product knowledge on the data technology required to deliver, support the networks infrastructure.
• Collaborate with the team to identify network and system needs, monitor performance metrics, troubleshoot, and resolve network-related issues, and implement improvements.
• Deliver project management for network activities encompassing upgrades, deployments, and migrations. Provide technical guidance and user support as required.
• Develop, maintain, and update documentation covering the network environment and operational procedures.
• Generate reports and detailed documentation outlining findings, implemented solutions, and recommendations for further enhancements.
• Oversee network environment to maximize performance, scalability, and minimize downtime.
• Closely coordinate and conform to Change Management policies, process, and procedures on any network changes.
• To implement approved changes, troubleshoot to identify root causes and implement effective solutions.
• Experience on Automating daily network tasks using scripting.
• Be available to provide on-call support as needed.

Qualification/ Requirements:

• Minimum Bachelor in Computer Engineering or equivalent
• Must equipped with CCNP or CCIE
• Network Infrastructure & Hardware: 5+ years experience managing large enterprise network with a strong focus on F5, Palo Alto, Cisco, and CheckPoint Technology.
• Network Devices: In-depth knowledge and proficiency with switches, firewalls, load balancers, routers, and ISE.
• Network Design & Troubleshooting: Expertise in designing, monitoring, and network & incident management (LAN, WAN, VPN).
• Experience with automation tools: Ansible, Python
• Experience with Deployment and automation, advantage to have experience building data center
• Proven track record of success in a fast-paced IT environment.
• Excellent communication and interpersonal skills, allowing you to effectively collaborate with both technical and non-technical stakeholders.
• Ability to work under pressure and delivery the project on time with minimum supervision.
• Certified and experienced with the mentioned technologies.
• 2 years contract

Position Summary:

We are looking for a skilled Data Analytics and Visualization Specialist to perform data analysis, create insightful visualizations, and manage data workflows using Tableau, Databricks, and AWS. The ideal candidate will have a strong analytical mindset, excellent problem-solving skills, and a passion for turning data into actionable insights.

Role and Responsibilities

• Develop, implement, and maintain data analytics solutions using Tableau, Databricks, and AWS.

• Create and manage interactive dashboards and reports to visualize complex data sets.

• Collaborate with cross-functional teams to understand data requirements and deliver solutions that meet business needs.

• Perform data extraction, transformation, and loading (ETL) processes to ensure data integrity and accuracy.

• Conduct exploratory data analysis to identify trends, patterns, and insights.

• Optimize data workflows and processes for efficiency and scalability.

• Provide training and support to team members on data tools and best practices.

• Stay up-to-date with the latest trends and technologies in data analytics and visualization.

• Build robust and reproducible data ingest pipelines to collect, clean, harmonise, normalise, and consolidate data sources.

Requirements / Qualifications:

• Bachelor in Data Science, Computer Science, Information Technology, or a related field.

• 2 - 3years of experience in the relevant field

• No experience is also welcome, on job training provided!

• Proven experience in data analytics and visualization using Tableau, Databricks, Sagemaker and AWS.

• Strong proficiency in SQL and data manipulation languages.

• Experience with ETL processes and data pipeline development.

• Excellent analytical and problem-solving skills.

• Strong communication and collaboration skills, with the ability to convey complex data insights to non-technical stakeholders.

• Ability to work independently and manage multiple projects simultaneously.

• Familiarity with healthcare data and regulations is a plus.

• Skilled in data acquisition and management with proficiency in data ingestion, storage, processing, and analysis using relational and non-relational databases and cloud-based data platforms.

Preferred Skills:

• Experience with Python or R for data analysis.

• Knowledge of machine learning techniques and tools.

• Ability to design and implement data models and data architecture.

• Certification in Tableau, Databricks, Sagemaker or AWS is a plus.

• Good interpersonal skills, a detail-oriented & flexible person who can work across different areas within the team.

• Experience in cloud -based data platform.

• An understanding of finance data is a plus.

Position Summary:

This is for the Central Patch Management Service under the Systems Technologies which focuses on using BigFix for patch deployment, compliance, and reporting.

Roles And Responsibilities:

• Oversees the entire operation and understands how to use the tools & reports.
• In charge of the BigFix infrastructure, including servers, relays, SQL and updating of the software infrastructure.
• Control access to BigFix components.
• Work with various process owners and teams to develop and implement proposed ideas and automate repeatable tasks related to patch management.
• Develops custom reports for stakeholders.
• Setting up content for distribution to endpoints.
• Creates baselines, writes custom fixlets and analysis.
• Develop and maintain groups inside of BigFix.

Requirements / Qualifications:

• Minimum Bachelor's Degree or Professional Degree in Computer Science / Information Technology or equivalent.
• Proficient in BigFix architecture or SCCM
• Minimum 5 years and above of relevant hands-on experience in system operation support and project management.
• Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.
• Experience in troubleshooting, resolving, and communicating complex incidents and deep underlying issues to identify root cause.
• Possesses strong analytical skills to diagnose and address application problems.
• Result and customer oriented with multi-tasking capabilities.

Digital Platform team provides leading infrastructure and platform capabilities to Singapore’s public healthcare sector. These capabilities enable our healthcare professionals to focus on transforming care for their patients and the public with digital access to their health records, healthcare transactions as well as empower individuals to take an active role in their health. By leveraging on Digital Platform, the public healthcare sector can also derive additional value through shared services and interconnectivity within the ecosystem.

Under Digital Platform, the teams work on multiple industry-leading digital initiatives and open up possibilities for public healthcare. This includes a consumer-focused technology backbone and the creation of an API economy that powers millions of transactions every month for multiple leading consumer health apps including HealthHub and OneNUHS. Other Smart Health initiatives include emerging telehealth technologies such as vital signs monitoring on-the-go and remotely, as well as automation of video consultation services leading to improved patient management. Robotic Process Automation (RPA), also managed by the team, frees up healthcare professionals to work on higher value-added tasks by automating repetitive processes.

This role involves the support and handling of the administration of Power Platform and essential to ensuring smooth day-to-day operations, monitoring platform performance, running of reports, and ensuring compliance with internal guardrails and best practices. Plays an important role in delivering high-quality service and support to various levels of internal users. Conducts technical and analytical work

• Manage the overall administration of Power Platform (including but not limited to Power Apps and Power Automate)

• Help guide teams to effective use of Power Platform

• Propose and run required reports for routine monitoring

• Ensure compliance with guardrails and other governance policies

• Understand business difficulties to provide solutions by applying problem-solving and decision-making skills

• Keep abreast of new technologies and be aware of industry standards, best practices, and trends

• Automate business processes with Power Apps and Power Automate

• Tertiary qualification in IT, Business or related disciplines

• Certifications in Power Platform

• Experience with M365 and cloud technologies will be an advantage

• Good professional written and verbal communication skills

• Ability to work independently, and cope in a dynamic environment

Digital Platform team provides leading infrastructure and platform capabilities to Singapore’s public healthcare sector. These capabilities enable our healthcare professionals to focus on transforming care for their patients and the public with digital access to their health records, healthcare transactions as well as empower individuals to take an active role in their health. By leveraging on Digital Platform, the public healthcare sector can also derive additional value through shared services and interconnectivity within the ecosystem.

Under Digital Platform, the teams work on multiple industry-leading digital initiatives and open up possibilities for public healthcare. This includes a consumer-focused technology backbone and the creation of an API economy that powers millions of transactions every month for multiple leading consumer health apps including HealthHub and OneNUHS. Other Smart Health initiatives include emerging telehealth technologies such as vital signs monitoring on-the-go and remotely, as well as automation of video consultation services leading to improved patient management. Robotic Process Automation (RPA), also managed by the team, frees up healthcare professionals to work on higher value-added tasks by automating repetitive processes.

This role involves the support and handling of the administration of Power Platform and essential to ensuring smooth day-to-day operations, monitoring platform performance, running of reports, and ensuring compliance with internal guardrails and best practices. Plays an important role in delivering high-quality service and support to various levels of internal users. Conducts technical and analytical work

• Manage the overall administration of Power Platform (including but not limited to Power Apps and Power Automate)

• Help guide teams to effective use of Power Platform

• Propose and run required reports for routine monitoring

• Ensure compliance with guardrails and other governance policies

• Understand business difficulties to provide solutions by applying problem-solving and decision-making skills

• Keep abreast of new technologies and be aware of industry standards, best practices, and trends

• Automate business processes with Power Apps and Power Automate

• Tertiary qualification in IT, Business or related disciplines

• Certifications in Power Platform

• Experience with M365 and cloud technologies will be an advantage

• Good professional written and verbal communication skills

• Ability to work independently, and cope in a dynamic environment

The Snr EUC Engineer manages the IT support function. He provides management to a group of IT professional and support staff and focuses on setting goals and priorities. He/She plans and directs the information processing activities of the organisation and coordinates the effective design, implementation and operation of management information systems and applications. He oversees the maintenance and upgrading of support systems and conducts on-site training to promote efficient operations.

Implement IT Support Service Plans

• Lead the implementation of support services across the organisation

• Define best practices and Service Level Agreements for the support function

• Establish performance and reporting measures to provide an effective and efficient level of service

Manage IT support Activities

• Identify actions to maintain or improve levels of service

• Advise the business on IT support metrics and capabilities

Oversee System Maintenance

• Prioritise activities to ensure continuity of service and prompt issue resolution

• Oversee the compiling of data for reporting purposes

• Review trends and patterns

• Plan installation of hardware equipment, software and maintenance agreements

• Recommend acquisition of new technology and software

Provide Incident Resolution Guidance

• Analyse enquiries to identify recurring user problems, recommend solutions, and to identify areas where service can be improved

• Respond to more complex, escalated enquiries from team members

• Evaluate results of investigation reviews

• Develop problem solving guidelines, checklists, or other materials to assist staff to respond to user problems that are recurring or routine

• Oversee disaster recovery planning and testing

Requirements:

• Have prior technical knowledge on End User Computing technologies, not limited to Desktop Endpoint Management, Win10 / 11 Security Patch Management, Asset Management, GPO policy management, Active Directory Administration, Win 7 / 10 / 11 migration (plus point), M365 administration (plus point), SCCM & Bitlocker (MBAM) administration (plus point), Software deployment management (plus point)

• Have vendor management experience or have experience managing subcontractors will be an advantage

• Required to be on standby with on-call availability with varied shifts including nights, weekends and holidays

Position Summary / Project Description

As an Institution Business Analyst, you will be called upon to support the institution in strategic planning, integration and enabling technology, and to support the institution’s daily operations. It also includes supporting the institution for their audits, governance and compliance initiatives.

IT workplan and budgeting:

• Collaborate with users, CIO and PMO to identify IT strategic needs for the Institution and translate those roadmaps and projects into the workplans.

• Conduct prioritization of workplans and adhoc projects.

• Engage users and delivery teams for workplan actualisation.

• Support CIO and IBA leads to review project budget, transfer pricing and procurement of systems and applications for institution.

Oversee project approval and delivery:

• Engage stakeholders and users to understand business initiatives, requirements and workflow, in order to provide high level pre-project assessment and feasibility studies.

• Collaborate with delivery teams to evaluate potential solutions needed to address operation needs while ensure alignment to the overall SingHealth digital strategy.

• Engage stakeholders and users for Institution IT governance approvals, solution review and delivery.

• Review risks to ensure that projects are completed on time, within budget and meeting requirements.

• Collaborate with delivery teams to coordinate end-user training, testing, implementation and support.

• Provide timely and accurate project progress information and highlight risks if any.

Hospital operations:

• Participate in Cluster and Institution IT governance, workgroups, hospital operations and project steering committees.

• Participate in Cluster and Institution audits, exercises and setups (e.g. ESS, BCP, Cybersecurity, DR exercise, mass casualty, pandemic, emergency planning).

• Evaluate and update Cluster and Institution documents (e.g. DAQ, ERM).

• Ensure compliance to MOH HIM chapters, and healthcare and institution’s policies and standards.

• Work closely with audit/exercise owners to address findings and response to audit/exercise observations.

Requirements / Qualifications:

• Possess a degree in Computer Science, Computer Engineering, Information Technology or any other relevant discipline.

• At least 10 years of relevant working experience as an IT Project Manager and vendor management.

• Excellent analytical and problem-solving skills with interpersonal skills

• Team player with ability to work independently, possess good customer service skills and able to work with cross functional teams.

• Good written, communication and presentation skills

• CITPM / PMP certification will be an added advantage.

• Experience in healthcare industry is an added advantage.

• Conduct 24/7 continuous monitoring of security events and alerts using various security tools, such as SIEM and endpoint protection.
• Perform initial triage of security alerts to determine their validity and severity, identifying false positives or true positives.
• Conduct basic investigations of security events, including malware infections and unauthorized access attempts.
• Escalate complex or highly suspicious alerts for further investigation and response.
• Maintain details records of all activities, including investigations performed, findings and remediation steps taken.
• Collects data, evidence, and context necessary for further escalation.
• Analyze security logs, events and perform correlation and historical searches to determine the extent and impact of a security compromise.
• Handling case management, generating tickets and reports when required, and tracking open tickets until closure.
• Willing to work with 12 hours shift pattern that include weekend and public holiday
• Investigate and respond to security alerts escalated, performing root cause analysis, and providing remediation guidance.
• Escalate critical cases to incident response team and to provide support where needed.
• Prepare scheduled and ad-hoc reports.
• Quality assurance on cases handled and closed by junior SOC analyst.
• Develop/strengthen playbook and process for case handling by the SOC team.
• Assist in identifying opportunities for tuning to improve detection accuracy and reduce false positives
• At least 5 to 8 years' of experience working in SOC environment
• Strong knowledge and experience in SIEM tools, EDR, NDR
• Strong experience in SOC environment, monitoring security events and alerts on endpoint and network
• Strong Interpersonal and communication skills

• Conduct 24/7 continuous monitoring of security events and alerts using various security tools, such as SIEM and endpoint protection.
• Perform initial triage of security alerts to determine their validity and severity, identifying false positives or true positives.
• Conduct basic investigations of security events, including malware infections and unauthorized access attempts.
• Escalate complex or highly suspicious alerts for further investigation and response.
• Maintain details records of all activities, including investigations performed, findings and remediation steps taken.
• Collects data, evidence, and context necessary for further escalation.
• Analyze security logs, events and perform correlation and historical searches to determine the extent and impact of a security compromise.
• Handling case management, generating tickets and reports when required, and tracking open tickets until closure.
• Willing to work with 12 hours shift pattern that include weekend and public holiday.
• At least 2 to 5 years' of experience working in SOC environment
• Strong knowledge and experience in SIEM tools, EDR, NDR
• Strong experience in SOC environment, monitoring security events and alerts on endpoint and network
• Strong Interpersonal and communication skills

The candidate is part of the Data Loss Prevention (DLP) project and operation team. He/she will be reporting to the DLP Team Lead and be assigned with project and operational work and responsibilities which includes but not limited to, processing requests, investigate operational issues and facilitate security investigation by providing the necessary information in accordance with approved policy and procedures as well as process improvement.

• Plan, deploy and implement Data Loss Prevention on security projects and initiatives
• Responsible for management, advanced configuration, monitoring and fine tuning of Data Loss Prevention solution
• Configure, develop and maintain DLP tools & platform, SIEM and threat detection tools
• Diploma/Degree in Computer Science, Engineering or equivalent
• At least 5-6 years of experience in IT Incident Management, DLP Operations or SOC
• Experience in multiple channels of DLP implementation and operations
• Good team player as well as strong communications skills
• Strong analytical skills and ability to work independently

The candidate is part of the Data Loss Prevention (DLP) project and operation team. He/she will be reporting to the DLP Lead and be assigned with project and operational work and responsibilities which includes but not limited to, processing requests, investigate operational issues and facilitate security investigation by providing the necessary information in accordance with approved policy and procedures as well as process improvement.

• Plan, deploy and implement Data Loss Prevention on security projects and initiatives
• Responsible for management, advanced configuration, monitoring and fine tuning of Data Loss Prevention solution
• Configure, develop and maintain DLP tools & platform, SIEM and threat detection tools
• Diploma/Degree in Computer Science, Engineering or equivalent
• At least 8 years of experience in IT Incident Management, DLP Operations or SOC
• Experience in multiple channels of DLP implementation and operations
• Good team player as well as strong communications skills
• Strong analytical skills and ability to work independently

As an Institution Business Analyst, you will be called upon to support the institution in strategic planning, integration and enabling technology, and to support the institution’s daily operations. It also includes supporting the institution for their audits, governance and compliance initiatives.

IT workplan and budgeting:

• Collaborate with users, CIO and PMO to identify IT strategic needs for the Institution and translate those roadmaps and projects into the workplans.

• Conduct prioritization of workplans and adhoc projects.

• Engage users and delivery teams for workplan actualisation.

• Support CIO and IBA leads to review project budget, transfer pricing and procurement of systems and applications for institution.

Oversee project approval and delivery:

• Engage stakeholders and users to understand business initiatives, requirements and workflow, in order to provide high level pre-project assessment and feasibility studies.

• Collaborate with delivery teams to evaluate potential solutions needed to address operation needs while ensure alignment to the overall SingHealth digital strategy.

• Engage stakeholders and users for Institution IT governance approvals, solution review and delivery.

• Review risks to ensure that projects are completed on time, within budget and meeting requirements.

• Collaborate with delivery teams to coordinate end-user training, testing, implementation and support.

• Provide timely and accurate project progress information and highlight risks if any.

Hospital operations:

• Participate in Cluster and Institution IT governance, workgroups, hospital operations and project steering committees.

• Participate in Cluster and Institution audits, exercises and setups (e.g. ESS, BCP, Cybersecurity, DR exercise, mass casualty, pandemic, emergency planning).

• Evaluate and update Cluster and Institution documents (e.g. DAQ, ERM).

• Ensure compliance to MOH HIM chapters, and healthcare and institution’s policies and standards.

• Work closely with audit/exercise owners to address findings and response to audit/exercise observations.

Requirements / Qualifications:

• Possess a degree in Computer Science, Computer Engineering, Information Technology or any other relevant discipline.

• At least 10 years of relevant working experience as an IT Project Manager and vendor management.

• Excellent analytical and problem-solving skills with interpersonal skills

• Team player with ability to work independently, possess good customer service skills and able to work with cross functional teams.

• Good written, communication and presentation skills

• CITPM / PMP certification will be an added advantage.

• Experience in healthcare industry is an added advantage.

Role and Responsibilities:

• Responsible to do development for MS CRM Dynamics 365 for both On Cloud and On Premises deployments.
• Responsible for the development on Power Platform especially power apps.
• Responsible for making solution recommendations with pros and cons considering the MS CRM Dynamics and Power Platform.
• Responsible to integrate with other system using KingswaySoft and Web API.
• Responsible for packaging for deployment team over various Dynamics environments using CI / CD of Azure Cloud.
• Perform application/technical design documentation.
• Provide on-going application support and be involved in various stages of the SDLC
• Plan and coordinate end-user training for any system implementations or enhancements.
• Work effectively in a tight deadline, high pressure environment.

Requirements:

• Enter Minimum 5 - 7 year’s working experience in programming using Microsoft and web technologies.
• Detailed knowledge of MS CRM Dynamics and Power Platform having developed at least 2 or 3 Applications using Dynamics best practices and design standards.
• Implementation of MS CRM Dynamics
• Experience in Object Oriented Programming, .Net Web Applications, Web Technology (IIS), .Net framework 4.6.2 and above, C#, SQL and Stored procedure in MS SQL Server 2016 and Above
• Experience in application integration and / or web services integration required.
• Having a knowledge of various version controls repositories.
• Bachelor’s degree in software engineering, Computer Science or Management Information Systems.

What the role is

In the face of rising global health crises such as COVID-19, a rapidly aging population and increasing healthcare consumption and costs, we have to be able to leverage on healthcare data to drive decisions and improvements to care quality, delivery, and value.

You will be part of a team that develops strategies and supporting policies to facilitate the discovery and exploitation of health technology and healthcare data. This team also develops frameworks to govern and manage the security and protection of data. Within the constantly evolving regulatory and policy space of technology, you will be working in a fast-paced and dynamic environment that requires managing multiple priorities and stakeholders with complex needs at the same time.

What you will be working on

• Formulate policies and frameworks relating to healthcare data and technology to enhance MOH’s management and exploitation of health data and technology to achieve our policy, clinical and operations goals.

• Review and refine on-going programs and efforts to empower stakeholders and increase ownership of data security and data protection risks and compliance.

• Assisting with data request evaluations and processes, including personal data protection impact assessments, data security risk assessments

• Resolving ad-hoc stakeholder queries on data governance issues

• Consolidate, track and report progress of data security and protection programmes.

• Collaborate with stakeholders to formulate approaches to protect data and to update senior management on data protection and risk mitigation.

What we are looking for

• Minimum of 5 years experience in data, preferably in the healthcare and/or public sector.

• Bachelor degree in Computer Science, Health Sciences, Health Informatics or related field.

• Experience in developing and implementing strategies and policies. Strategic thinking to reimagine healthcare strategies relating to data and technology, as well as an ability to work through the operational details needed to implement the strategy

• Meticulous, able to work with granular data.

• Good understanding of the use of data in a healthcare environment.

• Excellent command of the English language with strong written and oral communication skills.

• Ability to engage stakeholders and balance conflicting demands, while managing their expectations

• Critical thinking and creative problem-solving skills

The Service Analyst managing Incidents is a Service Operations Specialist who is responsible to maintain high levels of service and ensuring all service recovery, protective mitigations, stakeholder communications and problem management activities are performed. He/She is responsible to drive both internal and external teams to ensure compliance to SLOs, SLAs, KPIs and metrics relating to service performance and operations performance.

He/She possesses strong analytical skills in the completion of service operations related activities and is responsible for tracking and analysing important reports covering service performance metrics and operations activities.

Roles & Responsibilities

• Lead high severity incidents/Command Centers and collaborates with multiple internal teams across disparate groups to restore services when major incidents occurs

• Manages high severity incident communications to all stakeholders and provide regular updates to management and stakeholders until incident closure

• Support and assist in high severity incidents and drive problem management meetings, gather required experts to perform root cause analysis for problem resolution

• Drives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes

• Track and ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance

• Ensure all operational support material is complete and all process comply within internal security and technology standards

• Prepare and deliver status updates / report to management

• Log and track problem tickets relating to S1/S2 or high impact issues

• Maintain processes, templates and SOP, website and information related to incident and problem management

• Assist senior leaders in disaster recovery planning and activities

Requirements / Qualifications

• Bachelor’s degree or Diploma in computer science or other highly technical, scientific discipline

• 5-10 yrs of Technical / Application Support or Incident / Problem management experience

• Proven experience of working efficiently in a cross functional team

• ITIL v3/v4 certification and strong service oriented experience / background

• Knowledge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries

• Ability to establish and manage processes and practices through collaboration and the understanding of business

• Ability to adapt to a fast-changing environment and work under a fast-paced and dynamic environment.