Total 15 job vacancies by StashAway

Do you have a customer-oriented mission to serve? Do you like being the ambassador of the company and helping others energize you? Does StashAway's mission to redefine investing and empower our customers to build their long-term wealth resonate with you? If you answered YES to the following, WE WANT YOU!

We are seeking a highly motivated and enthusiastic Client Services Executive to join our dynamic team at StashAway. As a Client Services Executive, you will play a crucial role in delivering exceptional customer service and building strong relationships with our valued clients and upholding the highest standards of care when handling their queries. 

Responsibilities:

Customer Support

• Serve as the first point of contact for clients, providing support, addressing inquiries, and resolving issues to ensure a positive client experience.
• Deliver above-and-beyond customer experiences across various platforms such as LINE, phone, email, and social media. 
• Guide new clients through the setup process, helping them understand our products and services.
• Ensure a smooth on-board process especially for new customers to deliver a great first impression and customer experience.

Account Management

• Assisting customers with updating their account information, ensuring the accuracy and security of customer information.
• Ensure compliance with industry regulations and maintain a thorough understanding of relevant SOP.

Internal Collaboration

• Act as the voice of the customer within the organization, providing valuable insights to help enhance our products and services.
• Expected to facilitate open and direct communication when working with multiple teams to find rapid resolutions.
• Stay updated on industry best practices and emerging technologies. Proactively suggest and implement process improvements to enhance overall efficiency.

• Exceptional communication skills in Thai and business level English is required for this role.

• A team player with a positive attitude and willingness to learn and adapt in a dynamic and fast-paced environment.
• Meticulous attention to detail and organizational skills; ability to prioritize.
• Problem-solving abilities, with passion for providing outstanding customer experiences and continuous improvement.
• Technically savvy and have a good knowledge about the latest trends and advancements in technology.
• Solid understanding of the Fintech space and prior experience working in financial institutions will be preferred.

Employee financial and physical well-being

• Compensation package: You will receive a competitive total compensation package that includes employee stock options.
• Comprehensive insurance coverage: OPD, IPD, and dental (conditions apply)
• Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.
• Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.

Flexible work arrangements and policies

• Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Work-from-anywhere policy: You may request to work remotely for up to eight weeks in another country.

Learning and development opportunities

• You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work.

Annual off-site

• Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

To continue StashAway’s tradition of serving client needs, we are searching for a Lead Product Manager to push innovation and create seamless experiences for our clients. We need somebody that breathes building great user experiences, is capable of deep diving in technical topics, and exhibits the capability to dive into the complex domain of wealth management with the intention of pushing this industry forward in order to benefit customers across regions.

Responsibilities

• Establishing and driving mid to long term priorities aligned to company strategic initiatives across different squads
• Become the owner and “go to” person for our seamless investor experience initiatives across departments. Responsible for ensuring cross functional teams are aligned on prioritisation and are working in sync with each other to achieve company goals
• Pushing the way we innovate solutions for client needs, particularly around key experiences related to account management, payments and information search
• Ideate, analyse and prepare well-formed product development requirements for squad team members and lead the implementation process across major initiatives
• Coach and/or manage more junior product managers

• You are a collaborative, transparent, and critical thinker by nature. You enjoy the challenge of multi-domain topics and can manage yourself with a cool head when things get tricky

• Whilst we are not married to a number, in our experience for the Lead Product Manager role, we have found profiles with experiences above 7 years to be more suitable
• You are an excellent communicator with technical and non-technical audiences and are able to give and receive direct and open feedback. Comfortable speaking to a range of seniority levels
• You have appetite for innovation and are comfortable exploring new technologies and how they might be used to exceed customer expectations
• You are comfortable dealing with varying degrees of uncertainty, and breaking things down into a manner that allows you to lead others to define the most important outcomes and how to achieve them effectively
• You are passionate about investing
• You have experience coaching or managing Product Managers
• Not a 100% requirement, but ideally experience working in a Fintech environment such as brokerage, payments, investment management

Employee financial and physical well-being

• Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
• Comprehensive insurance coverage: Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance (conditions apply).
• Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.

Flexible work arrangements and policies

• Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.

Learning and development opportunities

• You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work. This budget is subject to management approval.

Team bonding budget and initiatives

• Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
• Annual off-site (Nov): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

Join StashAway Thailand as a Client Engagement Executive, a role focused on delivering exceptional client experiences while helping clients achieve their financial goals. In this position, you will build and maintain strong relationships with clients across various segments through proactive engagement and personalised investment advice.

You will handle inquiries about StashAway’s product offerings and provide financial advice tailored to clients' needs across multiple channels, including LINE, phone, email, and face-to-face interactions. By aligning our services with clients' financial objectives, you will identify growth opportunities that contribute to both client success and StashAway’s AUM growth.

In addition to client advisory responsibilities, you will collaborate with the commercial team on projects focused on driving AUM growth. This includes analysing client behaviour data, creating presentations, and supporting key initiatives that enhance engagement, retention, and operational efficiency, with the goal of increasing AUM.

Key Responsibilities

Client Advisory and Support:

• Serve as the first point of contact for clients across platforms—including LINE, phone, email, and social media—managing investment and product-related inquiries with prompt, accurate responses to ensure a positive client experience.
• Provide financial guidance through fact-finding to understand clients' financial goals and needs.
• Build and maintain long-lasting customer relationships by delivering exceptional service and personalised support.
• Support the advisory team in acquiring new clients by leveraging opportunities from customer events, financial reviews, and proactive outreach to potential clients.
• Act as the voice of the customer within the organization, delivering insights to improve products, services, and overall customer experience.

Commercial Team Support:

• Assist the commercial team with data analysis and the development of presentations on client behavior and market trends to inform strategies that enhance engagement, retention, and identify growth opportunities to meet or exceed quarterly AUM targets.
• Provide project management and administrative support to ensure the smooth execution of projects and business-as-usual operations, including managing stakeholders for events, coordinating with suppliers, and overseeing billing and payment processes.

• A degree in Finance, Economics, Business, or related fields is preferred.

• 1 to 3 years of experience with strong financial acumen, actively staying updated on economic and financial news, and demonstrating a keen interest in personal finance and Investing.
• Experience in client-facing roles is advantageous.
• Good presentation skills are a plus.
• Proficiency in both Thai and English is preferred—particularly the ability to clearly explain complex financial concepts in Thai for effective client communication and collaboration with English-speaking colleagues.
• Must be willing to acquire a Single License within six months of employment.
• Strong problem-solving skills, attention to detail, adaptability, and a positive, client-focused attitude are essential.
• Strong commitment to continuous learning and professional growth

Employee financial and physical well-being

• Compensation package: You will receive a competitive total compensation package that includes employee stock options.
• Comprehensive insurance coverage: OPD, IPD, and dental (conditions apply)
• Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.

Flexible work arrangements and policies

• Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.

Learning and development opportunities

• You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work.

Annual off-site

• Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

At StashAway, we understand the immense value of data-driven digital marketing, and we’re looking for someone who can elevate our strategies to new heights. As an Online Marketing Executive, you’ll play a pivotal role in shaping StashAway’s online presence across the APAC and MENA regions, driving growth through SEO, SEM and other performance marketing campaigns.

In this role, you’ll be at the forefront of our digital marketing initiatives, working to boost customer acquisition, engagement, and overall brand visibility. Whether it's improving our SEO rankings or fine-tuning our performance marketing campaigns, you’ll be instrumental in developing insights and strategies that will accelerate our growth.

You’ll collaborate closely with our brand, product marketing, and analytics teams to ensure that our marketing efforts are not only effective but also aligned with business goals. If you’re excited to drive real results in a fast-paced, innovative fintech environment, then this is the role for you.

Responsibilities:

• Develop and implement SEO strategies to boost organic search rankings and drive traffic to StashAway’s websites. Work with the content team to create data-driven, high-quality content that resonates with target audiences and supports overall marketing goals.
• Develop and execute always-on digital marketing campaigns focused on prospecting and remarketing across StashAway's website and app via various paid channels (including display, search, social media, affiliate marketing).
• Continuously refine retargeting and remarketing strategies to re-engage with our existing customers and leads to achieve both upselling/cross selling and conversion.
• Conduct regular campaign performance analysis, providing data-driven insights to optimise acquisition efforts and improve return on ad spend (ROAS).
• Collaborate with external partners, including Google, Meta, TikTok, and programmatic platforms to customise ad messaging, target audiences, and run A/B testing for campaign optimization.
• Work closely with internal teams such as the brand & design, product marketing, and data teams to manage campaign deliverables, ensuring alignment with business objectives and efficient execution of marketing strategies.
• Work closely with StashAway’s regional teams to align local campaign execution with global strategies, while adapting to local market nuances.
• Collaborate with internal teams such as product, and data to implement technical improvements, ensure accurate data tracking, and optimise remarketing efforts.

• Bachelor's degree in marketing, communications, or a related field.
• Proven experience (at least 2 years) in digital marketing roles, with a focus on driving results through successful always-on strategies and end-to-end campaign ideation.
• Strong understanding of digital marketing channels, including SEO, Performance Marketing (search, social, display), content marketing.
• Proficiency in digital marketing platforms such as Google Ads, Facebook Ads Manager, TikTok Ads Manager, Programmatic/ Digital Advertising Platform such as AdRoll/ Taboola.
• Proficiency in marketing technology such as analytical tools (SEMRush, Ahrefs, Google Analytics, Google Search Console), mobile measurement partners (Branch/ Appsflyer) and other relevant marketing tools.
• Excellent written and verbal communication skills, with the ability to create compelling content and effectively present ideas and strategies.
• Analytical mindset and strong problem-solving skills. Ability to analyse data, draw insights, and make data-driven decisions.
• Creative thinking and ability to generate innovative marketing ideas and solutions.
• Detail-oriented and organised, with the ability to manage concurrent projects and meet deadlines.
• Strong teamwork and collaboration skills, with the ability to work effectively with cross-functional teams.
• Knowledge and passion in Investing is a must.

Employee financial and physical well-being

• Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
• Comprehensive insurance coverage: Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance, and Covid hospitalisation insurance coverage (conditions apply).
• Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.

Flexible work arrangements and policies

• Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.

Learning and development opportunities

• You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work. This budget is subject to management approval.

Team bonding budget and initiatives

• Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
• Annual off-site (Nov): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

The VP of Marketing plays a critical leadership role in shaping and driving the company’s overall marketing strategy for the purpose of business growth. This role is pivotal in advancing brand development, leading customer acquisition, enhancing customer retention, and building strong brand loyalty. The VP of Marketing is expected to align marketing efforts with the company’s overarching business goals, ensuring that every campaign, initiative, and strategy is both impactful and measurable. In this role, you will be responsible for maximising the ROI on marketing spend while leading and mentoring a high-performing team.

The ideal candidate is a dynamic leader with a strategic mindset, hands-on experience, and the ability to own and deliver results through a data-driven approach. You will act as the company’s chief storyteller, ensuring a consistent, compelling brand narrative that resonates across all marketing channels and engages customers deeply.

This is a highly visible role that requires a proactive, hands-on leader with the ability to own and drive marketing success across the organisation. If you are passionate about building brands, leading teams, and achieving measurable growth, this role offers the opportunity to have a lasting impact on both customer & company trajectories.

Responsibilities:

• Develop & Lead Marketing Strategy: Define and execute a comprehensive marketing strategy that aligns with the company's long-term growth goals. Spearhead initiatives that fuel customer acquisition, brand awareness, and revenue growth.
• Team Leadership & Development: Lead, mentor, and manage a team of marketing professionals. Create an environment that encourages innovation, performance excellence, and professional development. Set clear objectives for each team member and ensure cross-functional collaboration within the department.
• Brand Management & Storytelling: Act as the company’s chief storyteller, shaping and maintaining a consistent and compelling brand narrative across all touchpoints. Lead brand initiatives to solidify the company’s market position and create meaningful engagement with the target audience.
• Data-Driven Insights & Optimisation: Leverage data analytics to continuously improve marketing strategies, campaigns, and performance. Ensure that marketing activities deliver measurable results, and adjust tactics as needed to maximize efficiency and effectiveness.
• Marketing Budget Ownership: Take full ownership of the marketing budget. Monitor and optimise spend to achieve the desired Investor Acquisition Cost (IAC) and payback period goals. Demonstrate a keen focus on maximising ROI on every marketing dollar invested.
• Collaborative Partnerships: Cultivate and manage strong relationships with key external partners, agencies, and vendors. Ensure that all collaborations align with the company’s strategic marketing objectives and deliver high-quality outcomes.
• Cross-Department Collaboration: Work closely with the product and customer facing teams to ensure marketing efforts are well-integrated with broader business initiatives. Ensure the marketing strategy supports product launches, customer retention efforts, and revenue growth.

• A proven track record of successfully leading marketing efforts to drive growth.
• Demonstrated experience in building and executing data-driven marketing strategies through both paid as well as $0 marketing efforts.
• Strong leadership skills with a history of managing and growing marketing teams.
• Expertise in brand management, customer acquisition, and retention strategies.
• Understanding of online marketing levers and core metrics.
• Ability to translate business goals into actionable marketing objectives.
• Exceptional communication and storytelling abilities to articulate and promote the company’s brand narrative. These skills must translate into the investment universe.
• Willingness to be hands-on and to lead by doing. 

Employee financial and physical well-being

• Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
• Comprehensive insurance coverage: Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance, and Covid hospitalisation insurance coverage (conditions apply).
• Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.

Flexible work arrangements and policies

• Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.

Learning and development opportunities

• You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work. This budget is subject to management approval.

Team bonding budget and initiatives

• Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
• Annual off-site (Nov): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

This role exists to support the success of StashAway’s yield-based products by contributing to the growth of Assets Under Management (AUM) and increasing portfolio adoption rates. As a Product Marketing Executive for Yield-based Products, you will play a key role in executing product marketing strategies that drive conversion among targeted customer segments, both new and existing.

You will be responsible for supporting product marketing activities for key yield-based offerings, including Cash Management products (Simple suite, USD Cash Yield), Income Investing, and Private Credit. While you will receive guidance and direction, you are expected to execute marketing initiatives with a high degree of independence.

In this role, you will collaborate closely with teams across investment product development, brand marketing, and online marketing to ensure that product value propositions and messaging align with StashAway’s business objectives and customer needs. Your contributions will help enhance the overall product experience, aiding in the acquisition and retention of customers.

Key Responsibilities

• Assist in the creation and refinement of product marketing positioning and messaging, ensuring consistency across channels and alignment with brand guidelines.
• Contribute ideas and support efforts to optimise the customer journey, focusing on improving conversion rates from initial awareness through to post-investment engagement.
• Independently manage the business-as-usual (BAU) communication and updates related to yield-based products, ensuring timely and accurate dissemination of information.
• Take ownership of tracking and analysing product conversion metrics on a monthly basis. Share insights company-wide and collaborate with the Senior Product Marketing Manager to identify quarterly areas for improvement.
• Participate in market research efforts, including competitor analysis and gathering customer insights, to inform product marketing strategies and positioning.
• Work closely with product, marketing, and customer service teams to ensure alignment on product positioning and to support the achievement of product marketing objectives.

• 1-2 years of experience in product marketing or a related field, with a basic understanding of marketing strategies and execution.
• Basic understanding of investment products, financial markets, and industry trends, with the ability to support translating complex concepts into customer-friendly messaging.
• Collaboration & Stakeholder Management: Ability to build relationships and collaborate effectively with team members across various departments.
• Strong organisational skills to support the timely execution of product marketing initiatives while adhering to established guidelines and processes.
• Familiarity with regulatory and compliance requirements, particularly in relation to marketing investment products.
• Proficient in written and verbal communication, with the ability to assist in creating clear and concise marketing content.
• Experience in analysing marketing performance metrics and leveraging data to support decision-making and improve marketing outcomes.
• Ability to manage your workload effectively, working independently while receiving guidance, and maintaining productivity in a fast-paced environment.

Employee financial and physical well-being

• Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
• Comprehensive insurance coverage: Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance, and Covid hospitalisation insurance coverage (conditions apply).
• Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.

Flexible work arrangements and policies

• Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.

Learning and development opportunities

• You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work. This budget is subject to management approval.

Team bonding budget and initiatives

• Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
• Annual off-site (Nov): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

Join our dynamic team at StashAway as a Banking Operations Executive. You will work closely with the Banking Operations Team, Client Services, Technology, and Product Teams to deliver the best client experience possible and will be responsible for brokerage operations functions, including execution of cash transfers, transactional due diligence, and customer due diligence.

You will think of ways to make complicated tasks more efficient, while keeping a keen eye on the big picture. Also, you will need to be able to grasp complex topics quickly and are adept at thinking on their feet to solve problems in a creative and holistic manner.

Daily Responsibilities:

• Process and check daily deposits and withdrawals (includes Suspicious Transaction Monitoring) for StashAway Thailand and other assigned regions.
• Execute daily fund transfers, managing the end-to-end money flow of customers' funds investment.
• Review sanctions screening results to facilitate risk profiling of customers.
• Conduct AML investigations,  transactions monitoring and profile building to identify suspicious activities.
• Review and analyze customer profiles and transaction data for potential AML risks.
• Monitor reconciliations, ensure that balances are accurate, and discrepancies are resolved in a timely manner.
• Work with the Client Services team to contact customers for the purposes of transaction verifications (e.g. obtaining proof of fund transfer when necessary)

Ad Hoc Support:

• Assist the Operations team in resolving transactional issues (e.g. stalled withdrawals, reconciliation discrepancies) together with the Tech team.
• Prepare monthly reports (e.g. Reconciliation Report, Operations KPI Report, regulatory reporting)
• Support the gathering of data for internal and external audit / regulatory inspections and the coordination of information for routine regulatory reporting.
• Support operational issue investigation, supported by understanding of operational data and its analysis.
• Take ownership of operational tasks and continuously find ways to improve the efficiency of such tasks.

• 1 – 2 years of experience within fintech or financial services in one or more of the following areas would be a bonus: banking & finance, risk or compliance, treasury, cash operations, trade settlement.

• Strong communication skills and a positive attitude. Proficiency in basic English is essential for effective interaction with internal and external stakeholders through various channels (phone, email, chat).
• Exceptional organizational skills, adaptability, and acute attention to detail are paramount.
• Ability to grasp complex concepts swiftly and creatively solve problems on-the-fly.
• A team player, adept at working collaboratively in a fast-paced environment, adjusting to changes while maintaining determination and efficiency.
• Proficiency in utilizing a range of technology tools and software relevant to banking operations, demonstrating an aptitude for learning new systems quickly.
• Strong commitment to continuous learning and professional growth, evident through seeking out opportunities to expand knowledge and skill sets.

Employee financial and physical well-being

• Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
• Comprehensive insurance coverage: Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance, and Covid hospitalisation insurance coverage (conditions apply).
• Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.

Flexible work arrangements and policies

• Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.

Learning and development opportunities

• You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work.

• Discount on selected postgraduate courses with INTI: You will receive a 40% discount for the courses you enroll in. Your spouse or children are entitled to a 16% discount for courses they enroll in.

Annual off-site

• Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

Do you have a customer-oriented mission to serve? Do you like being the ambassador of the company, and does helping others energize you? Does StashAway's mission to redefine investing and empower our customers to build their long-term wealth resonate with you? If you answered YES, WE WANT YOU!

We are seeking a highly motivated and enthusiastic Client Services Executive to join our dynamic team at StashAway. As a Client Services Executive, you will play a crucial role in delivering exceptional customer service and building strong relationships with our valued clients and upholding the highest standards of care when handling their queries. 

Responsibilities:

Customer Support

• Serve as the first point of contact for clients, providing support, addressing inquiries, and resolving issues to ensure a positive client experience.
• Deliver above-and-beyond customer experiences across various platforms such as WhatsApp, phone, email, and social media. 
• Guide new clients through the setup process, helping them understand our products and services.
• Ensure a smooth on-board process especially for new customers to deliver a great first impression and customer experience.

Account Management

• Assisting customers with updating their account information, ensuring the accuracy and security of customer information.
• Ensure compliance with industry regulations and maintain a thorough understanding of relevant SOP.

Internal Collaboration

• Act as the voice of the customer within the organization, providing valuable insights to help enhance our products and services.
• Expected to facilitate open and direct communication when working with multiple teams to find rapid resolutions.
• Stay updated on industry best practices and emerging technologies. Proactively suggest and implement process improvements to enhance overall efficiency.

• Open to work on a 5 day rotating schedule basis that will include weekends and public holidays to keep customer services operational 7 days a week from 9am - 6pm.

• Exceptional communication skills in Thai and business level English is required for this role.
• A team player with a positive attitude and willingness to learn and adapt in a dynamic and fast-paced environment.
• Meticulous attention to detail and organizational skills; ability to prioritize.
• Problem-solving abilities, with passion for providing outstanding customer experiences and continuous improvement.
• Technically savvy and have a good knowledge about the latest trends and advancements in technology.
• Solid understanding of the Fintech space and prior experience working in financial institutions will be preferred. 

Employee financial and physical well-being

• Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
• Comprehensive insurance coverage: Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance, and Covid hospitalisation insurance coverage (conditions apply).
• Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.

Flexible work arrangements and policies

• Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.

Learning and development opportunities

• You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work.

• Discount on selected postgraduate courses with INTI: You will receive a 40% discount for the courses you enroll in. Your spouse or children are entitled to a 16% discount for courses they enroll in.

Annual off-site

• Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

We are looking for an experienced Wealth Advisor to guide our high value clients and prospective clients in their investment decisions with StashAway. This is a unique opportunity to join a start-up team to further build StashAway Reserve SG. You will report directly to the Head of Reserve to strategise and execute AUM impacting initiatives. Within this role, you will work on both short-term and long-term goals, build customer and prospecting relationships, identify AUM growth opportunities, hit quarterly targets and deliver on weekly input KPIs. The role will give you exposure to the inner workings of a Fintech that leads the industry on both the investment and the tech side.

Responsibilities:

• Develop a continuous prospect pipeline to achieve AUM targets and expand StashAway's customer base.
• Proactively assist clients to understand their needs and objectives; effectively communicate StashAway’s product value proposition through proposals and presentations.
• Manage and deepen client relationships to retain and grow existing HNW clients and reinvigorate churned clients
• Provide understanding of the markets and SA products for the benefit of the client and to deepen loyalty with the brand.
• Deliver seminars on a variety of financial and market topics to nurture current and prospective client base.
• Have up-to-date knowledge of financial products for HNW, markets and be able to communicate on it to clients in both written and verbal form.

• Minimum 4 years of client-facing experience in sales development with affluent/HNW clients within banking or asset/wealth management.

• Customer centric, results oriented and strong time management skills.
• Stellar sales track record of exceeding AuM or revenue targets as well as a willingness to be hands-on and build long-term client relationships.
• Authentic in their approach to client relationships based on strong knowledge of products and markets.
• Excellent verbal and written interpersonal skills; ability to deliver professional and persuasive presentations.
• Be a problem solver.
• Big plus if fluent in written and spoken Mandarin Chinese.

Employee financial and physical well-being

• Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
• Personalised insurance and comprehensive health coverage: Full or partial subsidy of your personal hospitalisation and surgical insurance premium and access to panel outpatient GP, specialist, dental, wellness, and health screening partners.
• Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.

Flexible work arrangements and policies

• Work-from-home policy: You may choose to work from home or the office depending on what works best for you and your team.
• Work-from-anywhere policy: You may request to work remotely for up to eight weeks in another country.
• Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.

Learning and development opportunities

• You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work.

Team bonding budget and initiatives

• Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
• Annual off-sites (Oct): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges

We are looking for an experienced Wealth Advisor to guide our high value clients and prospective clients in their investment decisions with StashAway. This is a unique opportunity to join a start-up team to build StashAway HK alongside the best minds. You will report directly to the General Manager HK to strategise and execute AUM impacting initiatives. Within this role, you will work on both short-term and long-term goals, build customer and prospecting relationships, identify AUM growth opportunities, hit quarterly targets and deliver on weekly input KPIs. The role will give you exposure to the inner workings of a Fintech that leads the industry on both the investment and the tech side.

Responsibilities

• Develop a continuous prospect pipeline to achieve AUM targets and expand StashAway's customer base.
• Proactively assist clients to understand their needs and objectives; effectively communicate StashAway’s product value proposition through proposals and presentations.
• Manage and deepen client relationships to retain and grow existing HNW clients and reinvigorate churned clients
• Provide understanding of the markets and SA products for the benefit of the client and to deepen loyalty with the brand.
• Deliver seminars on a variety of financial and market topics to nurture current and prospective client base.
• Have up-to-date knowledge of financial products for HNW, markets and be able to communicate on it to clients in both written and verbal form.

• Has client-facing experience in sales development with affluent/HNW clients within banking or wealth management
• Currently holding SFC Type 1 and 4 license
• Customer centric, results oriented and strong time management skills
• Stellar sales track record of exceeding revenue targets as well as a willingness to be hands-on and build long-term client relationships
• Authentic in their approach to client relationships based on strong knowledge of products and markets
• Excellent verbal and written interpersonal skills; ability to deliver professional and persuasive presentations
• Be a problem solver
• Must be fluent in written and spoken Cantonese

Employee financial and physical well-being

• Compensation package: you will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
• Comprehensive insurance coverage: hospitalisation and surgical insurance which also includes, extensive outpatient coverage such as dental benefits and body checkups.
• Management fee discount: you will receive an employee discount on your asset management fees when you invest with StashAway.
  

Flexible work arrangements and policies

• Work-from-home policy: you may choose to work from home or the office depending on what works best for you and your team.
• Work-from-anywhere policy: you may request to work remotely for up to eight weeks in another country.
• Unlimited paid annual leave: it should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: it’s important that you have a workstation that’s optimal for you wherever you are.
  

Learning and development opportunities

• Annual L&D budget: you will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work.
  

Team bonding budget and initiatives

• Quarterly team bonding budget: we encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
• Annual off-sites (Oct): each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

About us

What We Do

StashAway is the faster way to reach your financial goals. As a digital wealth management platform, we design personalised portfolios and monthly investment plans based on your unique characteristics, and manage your portfolio with highly advanced investment strategies.

The company was founded in Singapore in 2016 with the ambition of expanding to other fast-growing Asia Pacific markets since 2018.

StashAway is led by its three founders, Michele Ferrario, former CEO of ZALORA Group; Freddy Lim, former Global Head of Derivatives Strategy of Nomura; and Nino Ulsamer, founder of several technology companies around the world.

Why We Do

We deliver sophisticated, personalized advice at a fraction of the cost of existing, basic solutions. Our advanced technology enables us to deliver to each investor a sophisticated investment strategy that was once only available to institutions and high net-worth individuals.

Traditional investment products charge between 1.25% and 5% in annual fees. At 0.2% to 0.8% in annual management fees, StashAway offers a convenient, digital user experience with personalised portfolios with no minimum balance, no restrictions for withdrawals, and real-person client service. We encourage individuals of all net worths with portfolios of any size to build their wealth.

Who We Are

Supported by prominent advisors, the StashAway team is committed to providing investment advice and client experience of the highest quality. Our team is made up of top-tier developers, designers, fund managers, creatives, and managers with diverse backgrounds from all over the world – currently representing Australia, Belarus, China, Denmark, France, Germany, Hong Kong, India, Indonesia, Italy, Japan, Malaysia, Poland, Russia, Singapore, Sri Lanka, Syria, Thailand, the United Kingdom, the United States, Vietnam, Greece, Lebanon and Zimbabwe.

StashAway has raised US$74M+ from reputed investors like Sequoia Capital India, Eight Roads Ventures and Square Peg.

We write our own rules, and do whatever it takes to build a meaningful product and service. We work hard, don’t cut corners, and love bonding over (lots of) food.

With regards to our culture, we want StashAway to (i) have a rewarding, diverse, radically candid and cooperative growth environment; (ii) where people work hard, take responsibilities and grow as individuals and as a team; (iii) embrace an open-minded meritocracy, and (iv) are ethical and compliant.

We’re looking for a multimedia designer with a keen eye for design and a passion for taking creatives to the next level. In this role, you will be responsible for creating multimedia assets that capture our brand's essence, drive marketing performance and effectively communicate our message to our target audience.

This is a role based in Bangkok. You will be reporting to the TH Content Manager and collaborate closely with the local and regional marketing and business teams.

Responsibilities:

• Design and create multimedia assets for a variety of platforms and formats, both offline and online (including digital banners, brochures, social media, email, out-of-home, website and more).
• Develop/edit motion graphics and video content in various formats to suit each platform. (including YouTube, Facebook, Instagram, etc.)
• Adapt existing iconography or illustrations to refresh assets in the application, on the website and across marketing collateral.
• Collaborate with the marketing and content teams to develop visually impactful communication like infographics, charts and more.
• Take briefs from concept to execution ensuring that deliverables and deadlines are met to a high standard.
• Ensure that all deliverables align with our brand's guidelines
• Continuously stay up-to-date with the latest design trends and multimedia software, and implement them into our projects.
• Collaborate with other multimedia designers to continue to enhance branding and creative assets. 

• 0-3 years of relevant work experience in graphic and/or multimedia design with a strong knowledge of delivering compelling creative content. High-potential fresh graduates are welcome.
• Bachelor's degree in multimedia design, graphic design, or a related field. 
• Proficiency in multimedia design software - Adobe Creative Suite is a must (including Illustrator, Photoshop, After Effects, Premiere Pro, Audition)
• Experience and interest in software and AI tools to improve efficiency is preferred.
• Strong portfolio showcasing previous work in multimedia design across multiple channels.
• Excellent time management and organisational skills with the ability to work on multiple projects simultaneously.
• A keen eye for detail and accuracy
• A creative mindset and the ability to think differently and push boundaries
• An open mind and collaborative spirit to work across markets, teams and seniority levels.
• Strong communication skills in Thai required; Proficiency in English is a plus.

Employee financial and physical well-being

• Compensation package: you will receive a competitive total compensation package that includes employee stock options for full time employee
• Comprehensive insurance coverage: outpatient visits, hospitalisation and surgical insurance, life insurance, as well as yearly dental.
• Mandatory Provident Fund: after three months of employment, full-time employees may decide if they wish to make monthly contributions to the optional employee provident fund.
• Management fee discount: you will receive an employee discount on your asset management fees when you invest with StashAway.

Flexible work arrangements and policies

• Work-from-home policy: you may choose to work from home or the office depending on what works best for you and your team.
• Work-from-anywhere policy: you may request to work remotely for up to eight weeks in another country.
• Unlimited paid annual leave: it should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: it’s important that you have a workstation that’s optimal for you wherever you are.

Learning and development opportunities

• Annual L&D budget: you will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work.

Team bonding budget and initiatives

• Quarterly team bonding budget: we encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
• Annual off-sites (Oct): each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

People are the heart of everything we do. We created an investment platform used by hundreds of thousands of clients across countries who invest a significant part of their savings. We wish to help our clients reach their financial goals through superior medium to long-term returns. To achieve that, StashAway needs to attract, retain, and develop the best talent available, and this is why our culture is important and comes before anything else. We prioritise business in this order: people first, product second, and business results third.

As our People & Culture Executive for the Group, you will play a pivotal role in shaping StashAway’s culture, nurturing our talent, and driving our mission forward. This is a new role, and you will report to the HR Business Partner.

What your portfolio looks like

• Independently manage SG office operations, facilities and resources 
• Provide comprehensive People & Culture support for Singapore.
• Assist with the performance management initiatives (e.g., 360-degree feedback survey).
• Assist with the learning and development programmes and channels to facilitate employees’ growth and capability building.
• Execute employee engagement programmes in SG and assist with company wide events to facilitate commitment from employees to organisational values, mission, and objectives.
• Facilitate onboarding programmes to enable the integration and engagement of new joiners into StashAway.
• Have HR business partnering conversations, strengthen employee relations and keep the group posted on the pulse in the office.

What makes you thrive in this role

• You enjoy designing and executing programmes and are looking for ways to increase engagement.
• You are regularly recognised for your attention to detail and consider anything less than 100% accurate to be unacceptable.
• You thrive in a fast-paced environment and are not afraid to collaborate with others to ensure prioritisation of work is understood and well communicated.
• You prefer to have a lot of different things going on at one time, and context-switching doesn't slow you down.
• You are interested in building broad People & Culture expertise and are intellectually curious about how it intersects with and enables the business.

• Ideally you have at least 2 years of experience in human resources, people operations, or internal engagement and communication.

• Experiencing managing and prioritising multiple to-dos, projects, and stakeholder relationships in a proactive, professional, and confidential manner.
• Solid experience managing internal events, developing thoughtful communication for employees, and being a culture carrier within the organisation.
• Outstanding attention to detail, accuracy, and follow-through.
• Ability to execute a diverse set of tasks with a high level of excellence and urgency.
• Exceptional verbal and written communication skills, strong interpersonal skills with the ability to effectively communicate with senior leadership.
• Passion for people and being part of a highly engaged team.
• Last but not least, a strong passion for what StashAway does.

Employee financial and physical well-being

• Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
• Personalised insurance and comprehensive health coverage: Full or partial subsidy of your personal hospitalisation and surgical insurance premium and access to panel outpatient GP, specialist, dental, wellness, and health screening partners.
• Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.

Flexible work arrangements and policies

• Work-from-home policy: You may choose to work from home or the office depending on what works best for you and your team.
• Work-from-anywhere policy: You may request to work remotely for up to eight weeks in another country.
• Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.

Learning and development opportunities

• You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work.

Team bonding budget and initiatives

• Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
• Annual off-sites (Oct): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges

We’re hiring a Senior Product Designer to deliver elegant experiences around payments. As an investment platform in 5 countries, it’s core to our business for users to deposit, transfer and withdraw their funds with ease. Join us in empowering people to build and protect their long-term wealth!

This is an individual contributor role and you’ll work closely with developers and a Product Manager. This role reports to the Head of Product Design. We value clean design, speed of execution, and support one another to grow as designers and individuals.

This role will give you the opportunity to:

• Execute across the full range of product design skills, from initial flows and wireframes, to polished mockups and prototypes and more
• Lead research projects using a variety of methods (surveys, interviews, usability testing and more) to understand and advocate for users in the design process
• Dig into data to evaluate, experiment and optimise designs
• Collaborate with cross-functional partners across Technology, Product, Business Intelligence and more to define problems, identify opportunities, prioritise features and more
• Maintain and expand shared design systems
• Give and solicit feedback often with stakeholders and fellow designers
• Raise the bar for product quality in terms of impact, ease of use, and improve team processes

• A solid portfolio that showcases your design process and polished output. We will evaluate actual work experience much more than the number of years (approximately 5+ years).

• Communication skills (verbal, written and visual). You’re comfortable articulating your design rationale, presenting complex flows and documenting decisions.
• User research skills and experience.
• A track record of collaboration, stakeholder engagement and time management.
• Critical thinking skills. You ask questions and think analytically to form your own viewpoint.
• High proficiency in design tools and processes (user research, usability testing, etc). We use Figma, Dovetail, Maze and more.
• Prior startup experience is a big plus.

Must Have

1. A design portfolio (PDF, Google Slides, Figma etc). Prototypes are a big plus but not required)
2. Your CV

In order for us to assess your suitability, both documents are required.

Employee financial and physical well-being

• Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
• Personalised insurance and comprehensive health coverage: Full or partial subsidy of your personal hospitalisation and surgical insurance premium and access to panel outpatient GP, specialist, dental, wellness, and health screening partners.
• Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.

Flexible work arrangements and policies

• Work-from-home policy: You may choose to work from home or the office depending on what works best for you and your team.
• Work-from-anywhere policy: You may request to work remotely for up to eight weeks in another country.
• Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.

Learning and development opportunities

• You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work.

Team bonding budget and initiatives

• Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
• Annual off-sites (Oct): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges

StashAway is currently looking for a Wealth Advisory Intern to work closely with our Wealth Advisory Team who are supporting our High-Net-Worth clients, as well as all StashAway Reserve stakeholders.

This role will be responsible for supporting all of the Wealth Advisors and Country Managers across 5 countries, with operational tasks. It is an amazing opportunity for someone who has interest in personal wealth management, to get regional exposure and to work with one of Singapore’s fastest growing companies!

• Working closely with Wealth Advisors and Country Managers in their work to support our High-Net-Worth clients.
• Keeping close contact with the Investment team to understand the way in which the StashAway portfolios are being managed.
• Assist Wealth Advisors with other related matters such as updating factsheets and portfolio analysis and reviews.
• Maintaining operational tasks related to wealth management and Reserve.
• Assisting with projects that the Wealth Advisory Team and Reserve stakeholders are running

• Currently pursuing a degree or recent graduate of a Finance related field.
• General interested in Wealth Management, Financial Planning, and/or Financial Markets.
• Excellent communication skills in English.
• Proficient in Excel and Word.
• Excellent time management skills
• Highly adaptable individual with the ability to think on their feet and outside of the box.
• Open to internship for 3-6 months duration

Employee financial well-being

• Management fee discount: you will receive an employee discount on your asset management fees when you invest with StashAway.

Team bonding budget and initiatives

• Quarterly team bonding budget: we encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.

People are at the heart of everything we do. We created an investment platform used by hundreds of thousands of clients across countries who invest a significant part of their savings. We wish to help our clients reach their financial goals through superior medium to long-term returns. To achieve that, StashAway needs to attract, retain, and develop the best talent available, and this is why our culture is important and comes before anything else. We prioritize our business in this order: people first, product second, and business results third.

You will play a part in creating a collaborative and rewarding culture within StashAway through contributing to key areas such as community & employee management, recruitment & employer branding, learning & development, and employee engagement. You will work closely with your colleagues in the People & Culture department and other internal stakeholders to continuously make StashAway the best place to work through facilitating meaningful relationships, crafting enriching experiences for employees, and attracting the best talent for StashAway in a scalable manner.

Responsibilities:

• Plan and implement meaningful internal company events ranging from large and less frequent ones (e.g. annual off-sites) to smaller and more frequent ones (e.g. individual and team milestone celebrations).
• Create a welcoming and collaborative environment for employees to thrive as individuals and as a team.
• Ensure that the office space is fully operational and processes are running smoothly.
• Manage office inventory and prepare employee swags.
• Work with internal stakeholders to develop a culture of learning and continuous feedback by engaging employees with various programmes, tools, and experiences.
• Data collection and monitoring of P&C analytics.
• Gather compensation information from the internal application tracking system to aid in the yearly compensation review.
• Consolidate accurate information for internal and external stakeholders for reporting, payroll, and taxation purposes.
• Maintain employee records and information in an organized manner to ensure accuracy and ease of access by relevant stakeholders.
• Generate employee letters and documents as requested by the employees.
• Coordinate with various departments, employees, and new joiners on on-boarding and off-boarding processes (e.g. orientation sessions, first-day schedules, background checks, and work equipment issuance).

• Currently pursuing a diploma or bachelor’s degree in Psychology, Human Resources, Business Management, or equivalent.
• Able to join from January 2024 onwards and can commit 4-6 months full-time internship
• Well-organized with a strong attention to detail and high standards for quality work.
• Handles confidential and sensitive information with care and discretion.
• Strong communication and interpersonal skills to build strong working relationships with internal and external stakeholders.
• Works independently with limited guidance and handles simultaneous tasks effectively.
• Maintains professionalism under pressure and is willing to tackle challenges optimistically.
• Team-oriented and takes the initiative to strive for excellence at work.
• Positive attitude towards change and process improvements.
• Eager to learn and work in a diverse environment.

Employee financial well-being

• Management fee discount: you will receive an employee discount on your asset management fees when you invest with StashAway.

Team bonding budget and initiatives

• Quarterly team bonding budget: we encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.