Total 26 job vacancies by Shilla Travel Retail Pte. Ltd.

To support Shilla’s rapid expansion in Singapore, we are recruiting for Runners to join our growing family.
The Runners will provide excellent customer service and maintaining good customer relationship. You must be meticulous and a good team player.

We provide excellent training and career progression opportunity.

• The Runner is primarily responsible for delivering, transferring, collecting of stock and documents and provides support for general ad-hoc operations duties.

Key Requirements & Competencies

• GCE ‘N’ Level or equivalent
• Entry level candidates are welcome to apply
• Outgoing, dependable and team player with can-do attitude
• Good organizing and time-management skills
• Good interpersonal & communication skills
• Comfortable with retail operational hours which includes weekend(s) and public holidays

Interested candidates, you can apply the position via APPLY NOW button.

(Only short-listed candidates will be notified)

All personal data collected will be kept in strict confidence and only be used for recruitment purpose.

Facilities Management

• Manage and maintain all facilities in our stores across 4 terminals
• Ensure compliance with workplace safety and health (WSH)
• Monitor contractor’s staff and third party’s contractor (from brand partner) to execute maintenance activities according to scheduled timeline
• Ensure that the completed work by the maintenance technicians, contractors are of a satisfactory expected standard and follow up on any deficiencies such as verification of M&E installation
• Carry out regular routine check and ensure all preventive and corrective maintenance are carried out according to the standard requirements

Compliance

• Support and ensure that actual construction complies with pre-defined technical specifications

Others

• Maintain a good relationship with appointed contractor, brand contractor, brand partners, CAG facility group team
• Any other ad hoc duties/projects as per assigned

Requirement:

• Some basic knowledge of handyman work would be an advantage
• Minimum 1 year of work experience related to facilities management preferably in a retail environment
• Knowledge on safe work procedures would be anadded advantage
• Self-starter,Outgoing, dependable, pro-active and team player with can-do attitude
• Able to work shift work
• Good organizing, problem solving, project and time management skills
• Good communication and interpersonal skills
• Proficient in MS Office

Roles & Responsibilities:

To support Shilla’s rapid expansion in Singapore, we are recruiting for Beauty Consultant to join our growing family.

The Beauty Advisor will provide customer with beauty touch, elevate customer experience through providing excellent customer service, maintaining good customer relationship, sharing of product knowledge and expertise. You must be passionate about beauty products, sales driven and a good team player.

We provide excellent training and career progression opportunity.

Responsibilities

• Be a Shilla ambassador and portray a professional and customer oriented image at all times.
• Welcome every customer and elevate customer service experience through good customer service, sharing of solid product knowledge and expertise.
• Recognize sale opportunities when dealing with customers and be able to capitalize on upselling / cross presentation of items or services at point of service.
• Drive and achieve individual sales target on a monthly basis, in a team environment.
• Perform inventory replenishment as and when required.
• Maintain basic housekeeping and abide to all operation procedures.
• Operate POS cash register and handle various mode of payment.
• Any other duties as per assigned

Requirements

• Minimum GCE ‘O’ Level with prior cosmetic and perfume sales, travel retail background is highly desirable.
• Great passion for Perfumes & Cosmetics and work towards to achieve sales goals
• Strong customer service mentality, proactive and willing to learn attitude
• Good team player with a positive personality
• Able to perform retail operational hours which includes weekend and public holiday
• Bilingual with the ability to speak third language an added advantage - to liaise with multilingual associates
• Must be comfortable to work in Changi Airport

New hires who are working in frontline will receive 1 month bonus after they complete their 12 month of employment.

To support Shilla’s rapid expansion in Singapore, we are recruiting for Beauty Advisors to join our growing family.

The Beauty Advisor will provide customer with beauty touch, elevate customer experience through providing excellent customer service, maintaining good customer relationship, sharing of product knowledge and expertise. You must be passionate about beauty products, sales driven and a good team player.

We provide excellent training and career progression opportunity.

Responsibilities

• Be a Shilla ambassador and portray a professional and customer oriented image at all times.
• Welcome every customer and elevate customer service experience through good customer service, sharing of solid product knowledge and expertise.
• Recognize sale opportunities when dealing with customers and be able to capitalize on upselling / cross presentation of items or services at point of service.
• Drive and achieve individual sales target on a monthly basis, in a team environment.
• Perform inventory replenishment as and when required.
• Maintain basic housekeeping and abide to all operation procedures.
• Operate POS cash register and handle various mode of payment.
• Any other duties as per assigned

Benefits

• Basic Salary + Commission + Incentives
• 5 days' work week
• Uniform & Training will be provided
• Dental & medical benefits
• Staff discount
• 1 month Retention bonus (upon 1 year of service)
• 13th month bonus (AWS)
• Performance bonus
• Referral Incentive
• Type of Allowances
• Grooming Allowance
• Shoe Allowance
• Cashiering Allowance
• Night Shift Allowance: $500/month

Perm Night Shift Working Hours:

• 21.00pm to 06.00am
• 22.00pm to 07.00am

Requirements

• Minimum GCE ‘O’ Level with prior cosmetic and perfume sales, travel retail background is highly desirable.
• Great passion for Perfumes & Cosmetics and work towards to achieve sales goals
• Strong customer service mentality, proactive and willing to learn attitude
• Good team player with a positive personality
• Able to perform retail operational hours which includes weekend and public holiday
• Must be comfortable to work in Changi Airport

(Only short-listed candidates will be notified)

All personal data collected will be kept in strict confidence and only be used for recruitment purpose.

Responsibilities

• Be a Shilla ambassador and portray a professional and customer oriented image at all times.
• Welcome every customer and elevate customer service experience through good customer service, sharing of solid product knowledge and expertise.
• Recognize sale opportunities when dealing with customers and be able to capitalize on upselling / cross presentation of items or services at point of service.
• Drive and achieve individual sales target on a monthly basis, in a team environment.
• Perform inventory replenishment as and when required.
• Maintain basic housekeeping and abide to all operation procedures.
• Operate POS cash register and handle various mode of payment.
• Any other duties as per assigned

Requirements

• Minimum GCE ‘O’ Level with prior cosmetic and perfume sales, travel retail background is highly desirable.
• Great passion for Perfumes & Cosmetics and work towards to achieve sales goals
• Strong customer service mentality, proactive and willing to learn attitude
• Good team player with a positive personality
• Able to perform retail operational hours which includes weekend and public holiday
• Must be comfortable to work in Changi Airport

(Only short-listed candidates will be notified)

All personal data collected will be kept in strict confidence and only be used for recruitment purpose.

Cashiering

• Ensure accuracy in the collection of monies in different currencies or mode of payment such as vouchers, cash/credit card transaction, Samsung Pay, staff purchase etc.
• Ensure accuracy in the collection of monies in different currencies or mode of payment such as vouchers, cash/credit card transaction, Samsung Pay, staff purchase etc.
• Ensure adherence of the airport Liquids Aerosols Gels (LAG) regulations
• Reduce the customer’s waiting time to a minimum
• Advise customer on GST and refund/exchange policy
• Conduct daily cash balancing and cash drops
• Update conversion rate as and when necessary
• Achieve the turnaround time for cashiering with high productivity level

Customer Service

• Being a true Shilla ambassador and is customer-focused. Has a positive service attitude and provides a unique customer experience
• Ensure that Shilla’s service step is used in every customer interaction
• Respond to customer queries and complaints in a polite and courteous manner
• Maintain a well groomed appearance and project the right professional image at all times

Store Maintenance

• Maintain a safe and clean store environment and implement daily housekeeping duties, abide to all operational procedures
• Maintain stock levels of all inventory related to cashiering such as STEB Bag, invoices, audit and receipt rolls

Teamwork

• Collaborate with co-workers to accomplish sales and service goals
• Provide manager with customers’ feedback in a regular manner

Requirements

• Minimum 1 year of cashiering experience in retail / hyper mart environment
• Conversant in English is a must. One other language speaking would be advantageous
• Great passion for Perfumes & Cosmetics and work towards to achieve sales goals
• Good communication and interpersonal skill
• Strong customer service mentality, proactive and willing to learn attitude
• Dependable and good team player
• Able to perform retail operational hours which includes weekend and public holiday
• Must be comfortable to work in Changi Airported advantage
• Must be comfortable to work in Changi Airport
• Only those with legal rights to work in Singapore can apply

(Only short-listed candidates will be notified)

Facilities Management

• Manage and maintain all facilities in our stores across 4 terminals
• Ensure compliance with workplace safety and health (WSH)
• Monitor contractor’s staff and third party’s contractor (from brand partner) to execute maintenance activities according to scheduled timeline
• Ensure that the completed work by the maintenance technicians, contractors are of a satisfactory expected standard and follow up on any deficiencies such as verification of M&E installation
• Carry out regular routine check and ensure all preventive and corrective maintenance are carried out according to the standard requirements

Compliance

• Support and ensure that actual construction complies with pre-defined technical specifications

Others

• Maintain a good relationship with appointed contractor, brand contractor, brand partners, CAG facility group team
• Any other ad hoc duties/projects as per assigned

Requirement:

• Some basic knowledge of handyman work would be an advantage
• Minimum 1 year of work experience related to facilities management preferably in a retail environment
• Knowledge on safe work procedures would be anadded advantage
• Self-starter,Outgoing, dependable, pro-active and team player with can-do attitude
• Able to work shift work
• Good organizing, problem solving, project and time management skills
• Good communication and interpersonal skills
• Proficient in MS Office

Customer Service and Sales

• Being a true Shilla ambassador and is customer-focused. Has a positive service attitude and provides a unique customer experience
• Ensure that Shilla’s selling standard and service step is used in every customer interaction
• Welcome every customer and elevate customer service through sharing of solid product knowledge and expertise
• Engage and capitalize in upselling, cross selling and multiple selling for all product categories
• Drive and achieve individual sales target on a monthly basis in a teamwork environment

Stock Management

• Properly receive, display, and store merchandise according to company guidelines
• Completely understand and undertake the inter store transfer of merchandise according to company guidelines
• Understand the stock level of different categories and promote accordingly

Store Maintenance

• Maintain a safe and clean store environment and implement daily housekeepingduties, abide to all operational procedures

Store Operations

• Operate the POS cash register and handle various mode of payment
• Perform other duties as assigned by team leaders & superiors
• Provide customer feedback on products
• Any other duties as per assigned

Leadership

• Making decisions on issues such as recruitment, discipline, termination of employment, performance assessment and reward.

• Manage payroll processing for 500 headcount including new hires, termination, OT Computation, allowances, deductions, salary recovery, leave and benefits administration, employee claims etc.
• Preparation and submission of income tax clearance (IR21) for work pass holder
• Prepare and submission of CPF, IR8A, government paid claim.
• Ensure employee data accuracy and process control improvements
• Preparation of Payroll report and brand billing.
• Submission of Government Survey and attend to auditor on the yearly audit exercise.
• Maintain payroll best practices to improve efficiency and processes.
• Involve in HR initiatives and HR Projects.
• To perform ad-hoc duties as per assigned.

Requirement:

• Minimum 3 years of work experience related to hands-on payroll for at least 200 headcount.
• Minimum Diploma in HRM or equivalent
• Experience with Times Software will be an added advantage.
• Good knowledge of the Employment Act, CPF and Income tax legislation.
• Meticulous with good time management skills
• Numerical inclined with strong sense of commitment.
• Proficient in MS Excel.

Responsibilities

• Be a Shilla ambassador and portray a professional and customer oriented image at all times.
• Welcome every customer and elevate customer service experience through good customer service, sharing of solid product knowledge and expertise.
• Recognize sale opportunities when dealing with customers and be able to capitalize on upselling / cross presentation of items or services at point of service.
• Drive and achieve individual sales target on a monthly basis, in a team environment.
• Perform inventory replenishment as and when required.
• Maintain basic housekeeping and abide to all operation procedures.
• Operate POS cash register and handle various mode of payment.
• Any other duties as per assigned

Requirements

• Minimum GCE ‘O’ Level with prior cosmetic and perfume sales, travel retail background is highly desirable.
• Great passion for Perfumes & Cosmetics and work towards to achieve sales goals
• Strong customer service mentality, proactive and willing to learn attitude
• Good team player with a positive personality
• Able to perform retail operational hours which includes weekend and public holiday
• Must be comfortable to work in Changi Airport

(Only short-listed candidates will be notified)

All personal data collected will be kept in strict confidence and only be used for recruitment purpose.

Cashiering

• Ensure accuracy in the collection of monies in different currencies or mode of payment such as vouchers, cash/credit card transaction, Samsung Pay, staff purchase etc.
• Ensure accuracy in the collection of monies in different currencies or mode of payment such as vouchers, cash/credit card transaction, Samsung Pay, staff purchase etc.
• Ensure adherence of the airport Liquids Aerosols Gels (LAG) regulations
• Reduce the customer’s waiting time to a minimum
• Advise customer on GST and refund/exchange policy
• Conduct daily cash balancing and cash drops
• Update conversion rate as and when necessary
• Achieve the turnaround time for cashiering with high productivity level

Customer Service

• Being a true Shilla ambassador and is customer-focused. Has a positive service attitude and provides a unique customer experience
• Ensure that Shilla’s service step is used in every customer interaction
• Respond to customer queries and complaints in a polite and courteous manner
• Maintain a well groomed appearance and project the right professional image at all times

Store Maintenance

• Maintain a safe and clean store environment and implement daily housekeeping duties, abide to all operational procedures
• Maintain stock levels of all inventory related to cashiering such as STEB Bag, invoices, audit and receipt rolls

Teamwork

• Collaborate with co-workers to accomplish sales and service goals
• Provide manager with customers’ feedback in a regular manner

Requirements

• Minimum 1 year of cashiering experience in retail / hyper mart environment
• Conversant in English is a must. One other language speaking would be advantageous
• Great passion for Perfumes & Cosmetics and work towards to achieve sales goals
• Good communication and interpersonal skill
• Strong customer service mentality, proactive and willing to learn attitude
• Dependable and good team player
• Able to perform retail operational hours which includes weekend and public holiday
• Must be comfortable to work in Changi Airported advantage
• Must be comfortable to work in Changi Airport
• Only those with legal rights to work in Singapore can apply

(Only short-listed candidates will be notified)

To support Shilla’s rapid expansion in Singapore, we are recruiting for Beauty Advisors to join our growing family.

The Beauty Advisor will provide customer with beauty touch, elevate customer experience through providing excellent customer service, maintaining good customer relationship, sharing of product knowledge and expertise. You must be passionate about beauty products, sales driven and a good team player.

We provide excellent training and career progression opportunity.

Responsibilities

• Be a Shilla ambassador and portray a professional and customer oriented image at all times.
• Welcome every customer and elevate customer service experience through good customer service, sharing of solid product knowledge and expertise.
• Recognize sale opportunities when dealing with customers and be able to capitalize on upselling / cross presentation of items or services at point of service.
• Drive and achieve individual sales target on a monthly basis, in a team environment.
• Perform inventory replenishment as and when required.
• Maintain basic housekeeping and abide to all operation procedures.
• Operate POS cash register and handle various mode of payment.
• Any other duties as per assigned

Benefits

• Basic Salary + Commission + Incentives
• 5 days' work week
• Uniform & Training will be provided
• Dental & medical benefits
• Staff discount
• 1 month Retention bonus (upon 1 year of service)
• 13th month bonus (AWS)
• Performance bonus
• Referral Incentive
• Type of Allowances
• Grooming Allowance
• Shoe Allowance
• Cashiering Allowance
• Night Shift Allowance: $500/month

Perm Night Shift Working Hours:

• 21.00pm to 06.00am
• 22.00pm to 07.00am

Requirements

• Minimum GCE ‘O’ Level with prior cosmetic and perfume sales, travel retail background is highly desirable.
• Great passion for Perfumes & Cosmetics and work towards to achieve sales goals
• Strong customer service mentality, proactive and willing to learn attitude
• Good team player with a positive personality
• Able to perform retail operational hours which includes weekend and public holiday
• Must be comfortable to work in Changi Airport

(Only short-listed candidates will be notified)

All personal data collected will be kept in strict confidence and only be used for recruitment purpose.

Roles & Responsibilities:

To support Shilla’s rapid expansion in Singapore, we are recruiting for Beauty Consultant to join our growing family.

The Beauty Advisor will provide customer with beauty touch, elevate customer experience through providing excellent customer service, maintaining good customer relationship, sharing of product knowledge and expertise. You must be passionate about beauty products, sales driven and a good team player.

We provide excellent training and career progression opportunity.

Responsibilities

• Be a Shilla ambassador and portray a professional and customer oriented image at all times.
• Welcome every customer and elevate customer service experience through good customer service, sharing of solid product knowledge and expertise.
• Recognize sale opportunities when dealing with customers and be able to capitalize on upselling / cross presentation of items or services at point of service.
• Drive and achieve individual sales target on a monthly basis, in a team environment.
• Perform inventory replenishment as and when required.
• Maintain basic housekeeping and abide to all operation procedures.
• Operate POS cash register and handle various mode of payment.
• Any other duties as per assigned

Requirements

• Minimum GCE ‘O’ Level with prior cosmetic and perfume sales, travel retail background is highly desirable.
• Great passion for Perfumes & Cosmetics and work towards to achieve sales goals
• Strong customer service mentality, proactive and willing to learn attitude
• Good team player with a positive personality
• Able to perform retail operational hours which includes weekend and public holiday
• Bilingual with the ability to speak third language an added advantage - to liaise with multilingual associates
• Must be comfortable to work in Changi Airport

New hires who are working in frontline will receive 1 month bonus after they complete their 12 month of employment.

We provide excellent training and career progression opportunity.

Responsibilities

• Be a Shilla ambassador and portray a professional and customer oriented image at all times.
• Welcome every customer and elevate customer service experience through good customer service, sharing of solid product knowledge and expertise.
• Recognize sale opportunities when dealing with customers and be able to capitalize on upselling / cross presentation of items or services at point of service.
• Perform inventory replenishment as and when required.
• Maintain basic housekeeping and abide to all operation procedures.
• Operate POS cash register and handle various mode of payment.
• Required to work 3-4 days, minimum 22 hours a week
• Any other duties as per assigned

(Only short-listed candidates will be notified)

Manage all Frontline Staff assigned

• Be a Leader to motivate and guide team members in becoming true Shilla Ambassadors
• Assist Retail Manager / Senior Retail Manager on recruitment needs
• Drive sales and work on sales initiatives to maximize sales potentials to achieve sales targets
• Handle all employee disciplinary matters, provide counselling and enforce disciplinary actions
• Ensure compliance of SOPs of selling standards, customer service quality and attitudes, grooming matters and adherence to all established operational policies and procedures
• Handle rostering and manpower planning

Sales Reports and Targets

• Prepare all required sales reports and forecasting for assigned terminal
• Customer Service
• Work closely with Customer Service Team to manage and resolve customer-related feedback

Store Management

• Conduct stock take exercises, monitor stocks, manage inventory levels and replenishment
• Ensure sufficient stocks of products and other requirement items
• Work closely with related Departments to review Visual Merchandising and product display
• Ensure all Incidents in store are duly reported and handled
• Work with Security Team on STEB & LAGS regulations
• Any other duties as per assigned

KEY REQUIREMENTS & COMPETENCIES

• Minimum GCE ‘O’ Level
• Prior experience in Cosmetic and Perfume sales in a Supervisory capacity, with passion in the industry
• Experience in travel retail background preferred
• Excellent communication and interpersonal skills with a pleasant personality
• Strong customer service mentality, proactive and willing to learn attitude
• Dependable Leader with the proven sales records
• Bilingual, with the ability to speak third language an added advantage
• Able to perform retail operational hours, including weekends and public holidays
• Bilingual, with the ability to speak third language an added advantage
• Only those with legal rights to work in Singapore can apply