Total 52 job vacancies by ServiceNow

Team

This position reports to the Senior Manager, Security Engineering. The Enterprise Security Engineering team targets building state-of-the-art technology that will help reduce the risk surrounding the sensitive assets of the company with the least impact possible on operations, acts as guidance and facilitator to the security operations teams and helps shifting Security perception from blocker to enabler by building a relationship of trust with the other teams.

Role

The Senior Information Security Engineer will be part of the endpoint security team and will be responsible for ensuring the integrity and security of the organization's information systems by managing and enhancing endpoint and network security measures.

What you get to do in this role:

• Implement and maintain advanced security measures for endpoints and networks, ensuring robust protection against unauthorized access and cyber threats
• Define policies to support Insider threat program, have good knowledge on technologies such as DLP, EDR and endpoint controls.
• Design and enforce security protocols, conduct regular security audits, and ensure compliance with industry standards and regulatory requirements.
• Implement and manage security solutions to enhance the organization’s overall security posture, ensuring secure and efficient remote access and internet security
• Monitor user activities and enforce security policies to prevent data leakage and ensure compliance with organizational security standards

Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Team 

This position reports to the Sr Manager, Public Cloud Security Engineering. The Security Engineering team targets building state-of-the-art technology that will help reduce the risk surrounding the sensitive assets of the company with the least impact possible on operations, acts as guidance and facilitator to the security operations teams and helps shifting Security perception from blocker to enabler by building a relationship of trust with the other teams. 

Role

 As the Manager of Public Cloud Security Engineering team, you will be responsible for the team that implements most comprehensive security standards and controls for ServiceNow’s public cloud.

• Define vision and drive execution of technical strategies to secure ServiceNow’s public cloud assets
• Lead and mentor a team of cloud security engineers.
• Drive cross functional execution to build and manage cutting-edge cloud security solutions
• Provide technical expertise throughout the design, implementation, and delivery of scalable services and infrastructure
• Opportunities to build solutions in ServiceNow platform to secure public cloud
• Build DevSecOps culture in the team and drive automation
• Partner with Security Architecture, IT, Vuln & Config management and Security Operations to improve security posture of ServiceNow’s public cloud

What you get to do in this role:

The Advanced Technology Group (ATG) at ServiceNow is a customer-focused innovation group building intelligent software and smart user experiences using existing and latest advanced technologies to enable end-to-end, industry-leading work experiences for customers. We are a group of researchers, applied scientists, engineers, and product managers with a dual mission. We build and evolve the AI platform, and partner with teams to build products and end-to-end AI-powered work experiences. In equal measure, we lay the foundations, research, experiment, and de-risk AI technologies that unlock new work experiences in the future.

You will play a major part in building AI and Machine Learning (ML) solutions that transform the user experience and workflow efficiency of enterprise services. Traditional analytical tools tend to require a technically knowledgeable user to produce even simple results. We are taking a completely fresh approach with the expectation that any user, regardless of technical knowledge, can use the AI/ML solutions we develop to operate the services in the enterprise setting in a thoughtful and scalable manner. We are just getting started with our early-adopter customers and we need your help in building and making available an amazing range of solutions to our 5k+ enterprise customers around the world.

• Build the best cloud-based AI/ML solutions to power intelligent enterprise services
• Collaborate daily with a team of like-minded developers, product managers and quality engineers to produce quality software
• Work with product owners to understand detailed requirements and own your code from design, implementation, testing and delivery of high-quality solutions to our users

What you get to do in this role:

• Aligned to EMEA region and territories, the Sales Operations Specialist will support the quoting process and advise the sales in commercial sales transactions.
• Analyze and review current customer licensing, products and usage and identify new revenue opportunities
• Suggest creative pricing and payment solutions balancing customer need and pricing policies.
• Review Quotes and Order Forms for accuracy and completeness.
• Ensure all Orders are approved within pricing and discount policies.
• Interface to Deals Desk, Finance and Legal as needed (i.e. revenue recognition)
• Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow sales automation tool.
• Support sales organization’s requirement for Customer licensing compliance

As part of Core LLM Team, we build and evolve Generative AI based solutions, and partner with teams to build products and end-to-end AI-powered work experiences. In equal measure, we lay the foundations, research, experiment, and de-risk AI technologies that unlock new work experiences in the future.

Applied research scientists/engineers are expected to find innovative and cost-effective solutions to key problems, deliver high quality code, and work with product managers/machine learning engineers/performance, quality engineers to take the product to market.

The People Insights Team leverages data to help leaders and other stakeholders across ServiceNow make better decisions about people.  We are passionate about making ServiceNow an incredible place to work for every employee and helping ServiceNow achieve its mission.  We believe leveraging data will help us make better decisions about our talent.

What you get to do in this role:   

• Use SQL to automate manual data processes and/or projects
• Build Power BI & ServiceNow dashboards to present and visualize data insights to various stakeholders
• Use advanced data analysis techniques to analyze and interpret large, complex datasets
• Build complex queries, tables and views in Snowflake utilizing both a normalized and de-normalized dataset
• Help build the infrastructure and automation to ensure talent data are used effectively across ServiceNow

Team  

This role will be reporting to Director, Security Engineering. The security engineering org targets building state-of-the-art technology that will help reduce the risk surrounding the sensitive assets of the company with the least impact possible on operations, acts as guidance and facilitator to the security operations teams and helps shifting Security perception from blocker to enabler by building a relationship of trust with the other teams. The Endpoint Security Engineering team is part of larger Security Engineering org. The team’s mission is to ensure the highest level of security for our organization, encompassing device security, access control, data protection, and compliance with regulatory standards.

What you get to do in this role: 

• Administer and support security engineering belonging to functions such as Endpoint Detection and Response, Network access controls, DLP, Data Governance and Insider Threat
• Implement access control policies.
• Troubleshoot and resolve security incidents.
• Support audit and compliance requirements
• Documentation of operating procedures and troubleshooting guidelines
• Report metrics and KPIs
• Exposure to secure large scale cloud implementations

What you get to do in this role:   

• Maintain existing automation test frameworks
• Collect and report quality metrics from test execution
• Work with developers to design specific testing strategies for features being developed and automate them
• Create comprehensive test plans; execute and automate them
• Support engineering organizations in troubleshooting or addressing issues with applications and dev/test environments
  

We are seeking a Business Analyst to join our APAC Sales Operations organization who will serve as a member of ServiceNow's core Sales Operations team through partnerships with key stakeholders in the organization. Must be eager, hungry to improve and a fast learner!

The preferred candidate will have experience supporting Sales, is comfortable managing large data sets, has strong attention to detail and has a creative problem-solving mindset. They will work cross-functionally across sales, operations, marketing, and finance, with the primary goal of enabling sales leadership to make effective, analytically driven, and strategic operating decisions. Looking for a candidate who is open to flexible time as this person will be working with various APAC Operations team. Will require some hours to overlap during ramp up period.

Responsibilities include:

· Work with cross-functional leaders and corporate team to support annual sales planning, quota setting and territory assignment.

· Support onboarding and offboarding of sales, working with commissions team to address sales compensation queries.

· Maintain databases and develop weekly/monthly/quarterly metrics reports.

· Analyze performance and productivity data and help in preparing slides for QBR’s, or other Sales leadership presentations.

· Drive internal processes and systems improvement to support sales excellence.

· Review new BI requirements and help in the development and testing of related reporting and dashboards.

· Support ad-hoc reporting requests and provide insights to APAC business stakeholders.

What you get to do in this role:

• Understands the overall business direction and impact of people decisions in order to influence the right business choices to fulfill business objectives. Contributes to the development and delivery of the BU business plans and contributes to the scoping of key business initiatives.
• Contributes to business growth by applying a long-term vision and translating business needs to strategic people needs across the talent, leadership development, change and culture agenda; develops business unit People strategy and strategic (3-5 year) people plan to support the achievement of business goals (integrating CC/SC/functional strategy & BU strategy).
• Partners with the Business Unit leader and acts as a trusted advisor providing strategic insight to the future direction of the BU, senior level people topics and contributes to organization design and development initiatives that drive the organizational effectiveness of the business unit.
• Acts as the voice of the business in the HR function and partners / contracts with People Partners, COEs (centers of excellence), and Ops to ensure business needs are represented and that fit for purpose HR solutions are developed and deployed for key business needs. Serves as the single point of contact for Sr Business Leaders within the Business Unit and works collaboratively with HR experts and People Services to ensure the effective fulfillment of business needs and overall effectiveness of the HR function.
• Acts as key strategic HR lead, consultant, and coach to Senior business leaders to enable the development of their people leadership capabilities and maximize their impact on people and engagement as well as providing strategic insight on people related topics.
• Uses and analyzes data and trends to inform guidance to business leadership and to measure success: learn, iterate, and improve; analyze trends and develop proactive actions.
• Provides strategic advice on:
  • Strategic workforce planning
  • Calibration and succession planning
  • Organization design, change management, and culture
  • Leadership and team development
  • Relevant workforce trends which will impact the BU

What you get to do in this role: 

The Customer Outcomes Expert Services Senior Technical Consultant is responsible for configuring the ServiceNow Platform in Customer Workflows based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.

• Participate in workshops with customers to assess current processes and establish future-state processes.
• Design and deliver ServiceNow Customer Workflows solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
• Provide oversight and unit testing of code developed by partner or customer employees.
• Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Provide feedback to product development to improve the product based on experiences gained with customers.
• Maintain skills/certifications on CSM (Customer Service Management) and/or FSM (Field Services Management) and/or Industry product offerings such as Telecommunications, Financial Services, HealthCare and Life Sciences for Customer Workflows

What you get to do in this role:

• Develop and maintain Certification Exam Items to assess technical proficiency of the Now® Platform.
• Map competencies in Certification Pools to terminal course objectives.
• Lead a training portfolio's Psychometric Analysis activities.
• Develop and maintain Certification Simulator Test Items.
• Develop and maintain Certification Test Prep eLearning videos.
• Develop and maintain Certification supporting documentation (e.g. Blueprints, course descriptions, and other specification docs).
• Develop and maintain Certification results reporting and analytics.
• Act as a liaison between the Certification and Curriculum Development teams.
• Establish relationships with key stakeholders and subject matter experts to develop high quality and accurate Certification exam items and supporting assets.
• Adhere to timelines and schedules for product deliverables and maintain up to date and accurate project plans throughout the duration of the project.
• Review test items created by other item writers for quality and adherence to project standards and specifications.
• Pro-actively create/improve operational processes.

ServiceNow is the fastest growing enterprise cloud software company in the world, and we believe it’s the great people we hire who will keep us there. We hire carefully, we hire the best, we celebrate our people. Come join our Sales A-team.

ServiceNow is currently seeking a highly driven Inside Sales Representative to join our expanding Inside Sales team. The Sr. Inside Sales Representative will be responsible for strategically prospecting into new accounts, expanding usage within existing customer base, and ensuring these customers continue to get value from the NOW Platform. The candidate will be an individual with a demonstrable track record in new business pipeline generation ideally over the telephone within an Enterprise capacity.  They will collaborate with their team of Sales Specialists, Solution Consultants, Renewal Sales and more to exceed quota and build the future of ServiceNow sales talent.

What you get to do in this role:

• Meet or exceed Monthly, Quarterly and Annual sales objectives.
• Manage sales opportunities and business relationships over the telephone with influential contacts within Small, Mid-Market, and Commercial  Accounts.
• Focus on understanding an organization’s business drivers, challenges, pain points and how ServiceNow solutions map to these.
• Strategically prospect within key verticals to develop new opportunities and pipeline
• Follow the Value Selling sales process to win new business, expand withing existing accounts and ensure contract renewals
• Collaborate with an extended team and coordinate resources necessary to further sales cycle such as Solution Consultants, Customer Service, Partners etc.
• Provide timely and accurate information to management such as forecasting, territory plans, strategic account plans etc.
• Working towards daily, monthly & quarterly KPI metrics such as new prospect meetings, pipeline generation, ACV bookings and Renewal Rates
• Mentor team members and work on collaborative projects to help bring value to the team
• Occasional travel for training and/or meetings may be required.

ServiceNow is looking for a high achieving Lead Development Representative (LDR) to join our expanding Global Sales Development team. You will play a role in qualifying leads, profiling prospects and customers and giving feedback on which campaigns generate the best leads. Working in collaboration with Sales Development Reps and Field Sales professionals, your primary goal is to identify and qualify opportunities for the team you support.

What you get to do in this role:

The Lead Development Representative builds sales pipeline while achieving monthly, quarterly and annual goals.

• Follow up on Marketing-generated leads to qualify them for potential Sales opportunities
• Manage all inbound leads to Sales acceptance
• Work with Marketing in completing multiple demand generation campaigns
• Invite and bring attendance to company events and regional trade shows
• Understand how ServiceNow solutions address customer pain points
• Research target accounts for prospecting activities, building prospecting contact lists and company/account mappings
• Maintain contact information within the CRM, providing the account team with information to ensure opportunities are understood and next steps are identified
• Use our technology to manage marketing leads

What you get to do in this role:

• Represent the needs of customers across the product and design lifecycle from discovery through design validation and customer adoption across a portfolio of products
• Apply and adapt appropriate research techniques and methods for specific project needs
• Engage with customers to understand their unique needs for our products, including defining and synthesizing user types, use cases, and specific UX opportunities
• Partner with Product Managers and Designers to influence product strategy and roadmaps
• Validate feature and design direction through participatory design, early concept testing, formative and summative usability testing.
• Analyze and synthesize qualitative studies and quantitative data across studies and secondary research to generate strategic and tactical insights with actionable recommendations.
• Communicate findings through artifacts such as specific user segments, persona frameworks, jobs to be done, user journeys, task analyses, etc
• Provide mentorship to other members of the team and champion the discipline across the organization