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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.
Patient Catering Manager
Forth Valley Royal Hospital, Larbert, FK5 4EB
Full time – 39 hours per week
Salary
- £35,432.00
- £49,025.00 depending on experienceplus Serco Benefits
Main Purpose:
To co-ordinate and deliver a patient catering service and to affect an efficient patient catering team to maintain a clean, safe working environment adhering to health and safety working practises and food hygiene regulations.
The post holder will cost all menu’s ensuring stock is maintained to appropriate levels and monitor cost control, is responsible for setting the budgets for the kitchen operation and overseeing the budget control for the entire food production area.
Communicating, training and development of catering staff and interacting with management team.
Work closely with Retail Catering Manager to ensure a high quality and comprehensive catering strategy is delivered, and costs are kept to acceptable levels through good management practices.
The current service provision is a fresh cook production.
Main Accountabilities:
- Responsible for a high-quality patient catering operation from procurement to presentation at the patient’s bedside.
- Monitor KPI’s within the department to facilitate continuous improvement.
- Will manage all aspects of the interface between service users and the service delivery teams for Catering services.
- In conjunction with other departments will formulate, implement, and monitor policies and procedures in line with the organisational objectives and NHS guidelines. Departments would include Dietetics and Ward Housekeeping.
- Attend customer meetings, including Food Fluid and Nutrition operational and technical steering groups.
- Will manage a variety of complex service issues making autonomous decisions in order to find practical solutions.
- Will often be required to handle more than one complex issue or project at any given time.
- Will be accountable for and will manage the interpretation, analysis, and resolution of performance management issues.
- Will be responsible for the data reconciliation daily and analysis of month end reporting of information from the CAFM.
- The responsibility will also include supporting the General Manager in setting the annual budget requirements, overall expenditure, and the drawing up of contingency plans to deal with projected overspends.
- Monitor key performance indicators, develop, and agree improvement plans within an agreed timescale where these falls below set standards.
- Liaising with Retail Catering Manager for seamless service delivery.
- Liaising with customers and senior managers of the Board and external parties to ensure the agreed level of service is being delivered to the standards required.
- Investigating client complaints, implementing action plans and monitoring improvements.
- Providing comprehensive written reports to the Contract Director and the client.
- Responsible for the Patient Catering services operations to ensure contract service compliance in accordance with efficient and effective service delivery and national guidelines.
- Ensuring all staff are trained to the required standard including all mandatory requirements to carry out their duties.
- Establishing and reviewing working procedures within each area to ensure the requirements of all relevant legislation are fully met.
- Responsible for policy development and implementation and service development within their area.
- Will be responsible for organisational procedural and policy management across the range of services within their area of responsibility.
- Authorising the purchase and procurement of materials and supplies and ensuring that the cost, quality and wastage of products and materials are monitored on a regular basis. Accountable for the income and expenditure levels of the department.
- Reviewing and amending annual service and personal objectives.
- Analyse data on service delivery and performance providing reports for the Contract Board as appropriate.
- Establish and review working procedures within each area to ensure the requirements of the Health and Safety at Work Regulations 1974 are adhered to.
- Authorisation of payroll data.
- Review, analyse and authorise the order of new equipment.
- Manage the full range of HR management issues as appropriate including absence, performance, initial investigation and first line disciplinary processes, recruitment and selection and personal and professional development off staff.
- Investigating and assessing disciplinary cases.
- Responsible for ensuring that all staff are inducted, trained and have annual appraisals completed.
- Ensure that all personnel within their department have PDP’s.
- Work flexibly to meet the needs of the service.
- Manage recruitment and selection processes alongside MyHR.
- Participates in the senior management on-call roster if required.
- Ensuring that arrangements are in place to respond to out of hours service issues reported by customers in a robust and timely manner.
What you will need for the role:
- Advanced Food Hygiene Certificate is essential.
- HND or city and guilds 706/1, 2, 3. (or equivalent) is essential.
- Relevant experience of the industry; preferable fresh cook production but not essential.
- Will need to be entrepreneurial, passionate, and creative.
- Good interpersonal skills.
- Problem solving skills.
- Personnel and Recruitment knowledge required.
- Standards and quality driven management style.
- Motivated by a passion for quality and great service delivery.
- Financial and commercial acumen.
- Patient focused and strived to ensure the best patient experience is achieved.
- Ability to instigate action, progress and sustain staff engagement.
- Lead by example and the willingness to perform tasks from food preparation to customer service.
- A positive attitude.
- Liaison and consultative skills.
- Team building skills.
- People management & negotiating skills within a team environment.
- Ability to communicate effectively, both verbally and in writing.
- Ability to interrogate, analyse information and apply objectives accordingly.
- Ability to create and manage a budget.
- Computer literate.
What we offer
- Up to 6% contributory pension scheme.
- 25 days annual leave plus bank holidays.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more.
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
