Total 10 job vacancies by Serco Limited

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Job Coach-Restart
Progression Job Coach
- RestartCardiff, Full time, permanent
£30,000 per annum, rising to £34,000 after six months


Passionate about helping others achieve their potential? At Serco, we’re looking for talented, dedicated people to join our Employability team in Cardiff

The hours are full-time, Monday to Friday from 09:00 to 17:00, based at our Cardiff office

Make an impact at Serco

As a Progression Job Coach, you’ll work with a caseload of Participants referred to the Department for Work and Pension (DWP) Restart Scheme for support with preparing for, securing, and succeeding in work. You’ll build great relationships and gain a deep understanding of the aspirations and challenges facing your Participants. Working with them to plan and execute a tailored journey into employment, you’ll help them to remove barriers and maintain their motivation.

Join a place you can grow

You’ll need to be a great communicator, and enjoy meeting and working with a wide range of people from different backgrounds and with diverse needs. You’ll also need to be able to combine an organised, methodical approach with creative problem-solving skills. The job can be tough, so resilience and the ability to perform well under pressure are essential. The ability to challenge and motivate others is also an important part of the role, as is decent knowledge of the local labour market.

As part of the Restart Scheme, we have demanding performance targets to achieve, and so you’ll be expected to do your part and contribute high performance in the role. In return for this, we offer:

- Training and development: Level 3 qualifications in Employability and a wide range of other training and coaching opportunities to expand your capabilities, including more than 1,100 internal courses and funding for apprenticeships
- Holiday: Up to 25 days’ annual leave plus bank holidays
- Pension: Up to 6% contributory pension scheme
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
- Great culture: A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion 


We welcome applications from experienced employability practitioners, and also encourage others who think they have the skills to succeed to apply for the role. It’s a challenging but extremely rewarding role, so if you think you have what it takes, please get in touch.

This role requires an enhanced DBS and BPSS to be completed, including the following pre-employment checks:

- Identity
- employment history (minimum of 3 years)
- nationality/immigration status
- criminal records




About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

.


Quality & Compliance Improvement Adviser
Location: Cardiff
- With occasional travel across other serco offices in West Midlands, dependent on business need.Full Time, Permanent



Our Skills and Employability business provides support to citizens, from supporting the unemployed into sustainable work, to upskilling those with low or no vocational skills, so they can progress in work. At Serco we are committed to supporting economic recovery post-Covid and are proud to be able to support the government’s Plan for Jobs. Along with our partners, we were delighted to have been selected by the Department for Work and Pensions (DWP) to deliver the Restart Scheme in Wales and West Central England, supporting eligible individuals to find jobs in their local area.

The Restart Scheme helps people who have been unemployed and in receipt of Universal Credit or Jobseekers’ Allowance (IB) for at least 6 months to get back into work. We comprehensively assess Participants’ needs and motivations using our evidence-based employability model and work with our network of trusted providers and partners to help break down barriers to work, enabling them to progress towards a more secure future.

We are expanding our team and are now recruiting a Quality & Compliance Improvement Adviser to support the Quality Improvement & Audit Manager and Operations Manager in ensuring that the quality of service delivered via Serco’s internal delivery meets contractual, regulatory and legislative requirements.

You will report directly into the Senior Quality & Compliance Improvement Adviser, however you will equally be part of the Serco Restart Operational Team.

You will primarily be based at our office in Cardiff, 5 days per week, with occasional visits to additional locations, including our sites in Birmingham, West Bromwich and Coventry, accoridng to buisness need.


Key Accountabilities

Quality Assurance and Compliance

- Support the Serco Restart self-delivery team with their development of systems and processes that ensure contractual compliance, minimise financial risk and ensure the quality-of-service delivery to service users
- Provide the Quality Improvement & Audit Manager and Serco Operations Manager with required quality assurance and compliance reporting as appropriate
- Act as the nominated local expert for quality assurance and compliance within the business
- Work closely with key internal and external stakeholders to ensure the needs to the customer and business unit are delivered in full

Audits

- Manage a schedule of ongoing audits and observations to ensure the quality and compliance of service delivery
- Coordination and management of any regulatory audits and inspections including readiness reviews.



What you’ll need to do the role:

To be successful in the role you will need experience of working in a compliance environment. You will need strong IT skills, with particular emphasis on MS Excel and MS Office 365 software, and have strong communication skills, excellent interpersonal skills and the ability to work across a number of work streams.
You will need to be confident to communicate through a variety of media, be highly organised with the ability to work to fixed deadlines, whilst maintaining high standards of accuracy and attention to detail, and when necessary be confident to challenge managers regarding compliance failures.

Understanding of DWP/welfare to work/ employability market environment is desirable but not essential.

This role requires Baseline Personnel Security Standard (BPSS) – covering pre-employment checks.


Why Serco?

- Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that truly touch people’s lives.
- A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
- Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.



What we offer:


- Salary range £26,000-£30,000
- Serco discounts which include cinema, Merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships
- An autonomous and supportive culture
- The chance to make a positive difference to public sector services in a company passionate about diversity and inclusion


About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

.

Hyfforddwr Swyddi
- AilgychwynLleoliad: Caerdydd
Cyflog: £26,000
- £29,000 y flwyddynOriau: Llawn amser, dydd Llun i ddydd Gwener 09:00-17:00

Mae siaradwr Cymraeg yn hanfodol ar gyfer y rôl hon.



Mae ein busnes Cyflogaeth, Sgiliau a Mentergarwch yn darparu cymorth i ddinasyddion, o gefnogi'r di-waith i waith cynaliadwy, i uwchsgilio'r rhai sydd â sgiliau galwedigaethol isel neu ddim sgiliau galwedigaethol, fel y gallant symud ymlaen mewn gwaith.

Rydym yn recriwtio Hyfforddwr Swyddi i reoli, datblygu a chefnogi llwyth achosion o gwsmeriaid, gan ddarparu anogaeth, hyfforddiant, broceriaeth, a chydlynu gweithgareddau gan gynnwys cynllunio datblygiad, monitro effeithiol ac arweiniad a fydd yn sicrhau dilyniant i gyflogaeth barhaus.

Fel Hyfforddwr Swyddi byddwch yn meithrin perthynas waith gydweithredol gref gyda chwsmeriaid, gan deilwra’r cymorth i’w hanghenion, eu cymell, eu hyfforddi a’u herio i gyflawni eu potensial a’u galluogi i sicrhau cyflogaeth gynaliadwy.





Beth fydd ei angen arnoch i wneud y rôl


Bydd angen i chi allu dangos gallu a phrofiad o hyfforddi a dylanwadu trwy waith blaenorol a bod â natur bendant gydag angerdd gwirioneddol i wneud gwahaniaeth i gwsmeriaid. Mae profiad o weithio mewn amgylchedd sy'n cael ei yrru gan berfformiad yn bwysig. Rhaid i'r ymgeisydd llwyddiannus hefyd feddu ar wybodaeth am farchnadoedd swyddi lleol a'r sector recriwtio.


Yr hyn a gynigiwn

Cyflog o £26,000 i £29,000 y flwyddyn, yn dibynnu ar brofiad
Cynllun pensiwn cyfrannol hyd at 6%.
Gostyngiadau Serco sy'n cynnwys sinema, adloniant merlin a gostyngiadau siopa ar-lein, cynllun beicio i'r gwaith a gostyngiadau ar gynlluniau ffonau symudol ac aelodaeth o ganolfannau hamdden.
Y cyfle i wneud gwahaniaeth cadarnhaol i'r cyhoedd ehangach.
Gwaith diddorol, amrywiol a phleserus.
Cwmni sy'n cydnabod eich cyfraniad.


About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

- .



Job Coach
- RestartLocation: Cardiff
Salary: £26,000
- £29,000 per annumHours: Full-time, Monday to Friday 09:00-17:00

Welsh Speaker
- Essential
Our Employment, Skills and Enterprise business provides support to citizens, from supporting the unemployed into sustainable work, to upskilling those with low or no vocational skills, so they can progress in work.

We are recruiting a Job Coach to manage, develop and support a caseload of customers, providing encouragement, training, brokerage, and co-ordination of activities including development planning, effective monitoring and guidance that will ensure progression to sustained employment.

As Job Coach you will build strong, collaborative working relationship with customers, tailoring the support to their needs, motivating, coaching and challenging them to fulfil their potential and enabling them to secure sustainable employment.


What you’ll need to do the role
You will need to be able to demonstrate ability and experience of coaching and influencing through previous work and have an emphatic nature with a genuine passion to make a difference to customers. Experience of working in a performance driven environment is important. The successful applicant must also have knowledge of local job markets and the recruitment sector.


What we offer


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Salary from £26,000 to £29,000 per annum, dependent upon experience

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Up to 6% contributory pension scheme.

-
Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.

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The chance to make a positive difference to the wider public.

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Interesting, varied and enjoyable work.

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A company that recognises your contribution.




About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

.


Quality & Compliance Improvement Adviser
- RestartFull Time, Permanent, £26,000
- £30,000Location: Cardiff - With occasional Travel across other Serco offices in West Midlands, dependent on business need.



Our Skills and Employability business provides support to citizens, from supporting the unemployed into sustainable work, to upskilling those with low or no vocational skills, so they can progress in work. At Serco we are committed to supporting economic recovery post-Covid and are proud to be able to support the government’s Plan for Jobs. Along with our partners, we were delighted to have been selected by the Department for Work and Pensions (DWP) to deliver the Restart Scheme in Wales and West Central England, supporting eligible individuals to find jobs in their local area.

The Restart Scheme helps people who have been unemployed and in receipt of Universal Credit or Jobseekers’ Allowance (IB) for at least 6 months to get back into work. We comprehensively assess Participants’ needs and motivations using our evidence-based employability model and work with our network of trusted providers and partners to help break down barriers to work, enabling them to progress towards a more secure future.

We are expanding our team and are now recruiting a Quality & Compliance Improvement Adviser to support the Quality Improvement & Audit Manager and Operations Manager in ensuring that the quality of service delivered via Serco’s internal delivery meets contractual, regulatory and legislative requirements.

You will report directly into the Senior Quality & Compliance Improvement Adviser, however you will equally be part of the Serco Restart Operational Team.

You will primarily be based at our office in Cardiff, 5 days per week, with occasional visits to additional locations, including our sites in Birmingham, West Bromwich and Coventry accoridng to business need.


Key Accountabilities

Quality Assurance and Compliance

- Support the Serco Restart self-delivery team with their development of systems and processes that ensure contractual compliance, minimise financial risk and ensure the quality-of-service delivery to service users
- Provide the Quality Improvement & Audit Manager and Serco Operations Manager with required quality assurance and compliance reporting as appropriate
- Act as the nominated local expert for quality assurance and compliance within the business
- Work closely with key internal and external stakeholders to ensure the needs to the customer and business unit are delivered in full

Audits

- Manage a schedule of ongoing audits and observations to ensure the quality and compliance of service delivery
- Coordination and management of any regulatory audits and inspections including readiness reviews.



What you’ll need to do the role:

To be successful in the role you will need experience of working in a compliance environment. You will need strong IT skills, with particular emphasis on MS Excel and MS Office 365 software, and have strong communication skills, excellent interpersonal skills and the ability to work across a number of work streams.
You will need to be confident to communicate through a variety of media, be highly organised with the ability to work to fixed deadlines, whilst maintaining high standards of accuracy and attention to detail, and when necessary be confident to challenge managers regarding compliance failures.

Understanding of DWP/welfare to work/ employability market environment is desirable but not essential.

This role requires Baseline Personnel Security Standard (BPSS) – covering pre-employment checks.


Why Serco?


- Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that truly touch people’s lives.
- A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
- Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.



What we offer:


- Salary range £26,000-£30,000
- Serco discounts which include cinema, Merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships
- An autonomous and supportive culture
- The chance to make a positive difference to public sector services in a company passionate about diversity and inclusion




About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

.


Title: Business Administrator Apprentice
Location: Cardiff
Working Week: 37 hours per week, Monday – Friday, 09:00 – 17:00
Salary: £18,299 per annum plus benefits & 25 days annual leave
Apprenticeship Qualification: L3 Business Admin


Is this the right career for you?

Here at Serco, we are looking for a Business Support Apprentice team to join us working within the team delivering the Restart Scheme. You’ll provide administrative and organisational support to the team as well as providing support to Restart participants and the Employers they work with via telephone, email, and face to face.

As our new Business Support Apprentice, you will be required to undertake a number of tasks within the department. This is the perfect opportunity for someone who has a willingness to learn and develop their administrative skills.


Day to day you’ll be involved in:


- Co-supporting the Administrator on daily Admin tasks and covering reception where needed
- Being a team player and working well with others
- Excellent verbal communication and customer service skills



What you need to do the Apprenticeship?

Essential



- 5 GCSE (A-C)
- Good IT skills with particular emphasis on MS Excel and MS Office 365 software
- Strong communication skills, both written and verbal
- Excellent interpersonal skills, with the ability to work across a number of work streams
- Confident to communicate through a variety of media with internal and external stakeholders
- Use own initiative and work independently
- Demonstrate a flexible approach to work


Desirable


- Understanding of DWP/welfare to work market environment
- Experience of working in a compliance environment ideally within the Employability sector
- Experience of CRM based systems



What's in it for you?

We are looking for someone with excellent organisational skills, exceptional attention to detail, experience in providing excellent telephone-based customer service and will be able to input data at speed and with a high degree of accuracy.


- Onsite learning is paid and completely transferable
- Pension scheme
- 25 days annual leave
- Health & Wellbeing Benefits
- Opportunity to gain practical experience in a professional environment
- Full training and support provided
- A chance to work with a supportive and experienced team
- A pathway to a potential career
- Serco discounts which include cinema, online shopping discounts, leisure centre memberships, and much more




About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

.


Supply Chain Co Ordinator – Restart
Hybrid – 3 days in the Cardiff Office
Full Time, 37.5 Hours, Permanent
Salary: £25,000


Our Employment, Skills and Enterprise business provides support to citizens, from supporting the unemployed into sustainable work, to upskilling those with low or no vocational skills, so they can progress in work.

We are expanding our team and are looking to recruit a Supply Chain Coordinator to join our team in Cardiff on a Full Time basis.

The Supply Chain Co-ordinator will provide a range of administrative, communications and clerical support to their assigned team of Supply Chain Managers, operating on the Restart scheme. To do this, The Supply Chain Co-ordinator will form close, productive relationships both with the Supply Chain Managers they support and the Supply Chain Partners they liaise with.


Key Accountabilities


- Deliver personal performance targets and Key Performance Indicators for the role.
- Provide effective administrative support to a team of Supply Chain Managers across a range of critical forecasting, performance management and system access processes.
- Provide accurate responses to enquiries, operating as a triage point.
- Liaise effectively with representatives across the Restart scheme supply chain to ensure work is completed in a timely manner.
- Provide cover for other Supply Chain or Specialist Provider Co-ordinators as required to ensure continuity of service delivery.
- Complete all work in line with the relevant contractual and internal Serco compliance requirements.
- To perform any other duties required for the post and are commensurate with the level of responsibility



What I need to do the role?


- Previous experience in an equivalent administrative role.
- Knowledge or experience in either an employability or supply chain management environment desirable.
- Computer literate (MS Word, Outlook, Excel, PowerPoint).
- Excellent interpersonal skills, with the ability to positively work with others.
- Ability to manage multiple priorities with excellent organisation and time management skills.
- High standards of quality and accuracy, with attention to detail.
- Demonstrable commitment to integrity and ethical delivery of services.




- Willingness to travel locally
- The role is Hybrid – 3 days in the office
- Serco is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment; safeguarding includes supporting participants’ physical and psychological wellbeing. All employees involved in the delivery and/or management of employability provision may be subject to an enhanced DBS check



What we offer?


- Up to 6% contributory pension scheme
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion
- Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities





About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

.


Location: Cardiff
Salary: £26,000
- £29,000 per annumHours: Full-time, Monday to Friday 09:00-17:00

Our Employment, Skills and Enterprise business provides support to citizens, from supporting the unemployed into sustainable work, to upskilling those with low or no vocational skills, so they can progress in work.

We are recruiting a Job Coach to manage, develop and support a caseload of customers, providing encouragement, training, brokerage, and co-ordination of activities including development planning, effective monitoring and guidance that will ensure progression to sustained employment.

As Job Coach you will build strong, collaborative working relationship with customers, tailoring the support to their needs, motivating, coaching and challenging them to fulfil their potential and enabling them to secure sustainable employment.


What you’ll need to do the role
You will need to be able to demonstrate ability and experience of coaching and influencing through previous work and have an emphatic nature with a genuine passion to make a difference to customers. Experience of working in a performance driven environment is important. The successful applicant must also have knowledge of local job markets and the recruitment sector.


What we offer


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Salary from £26,000 to £29,000 per annum, dependent upon experience

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Up to 6% contributory pension scheme.

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Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.

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The chance to make a positive difference to the wider public.

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Interesting, varied and enjoyable work.

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A company that recognises your contribution.





About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

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In Work Support Lead – Restart
Location: Cardiff
Salary: Competitive + Benefits
Hours: Full-time, Monday to Friday 09:00-17:00

Our Employment, Skills and Enterprise business provides support to citizens, from supporting the unemployed into sustainable work, to upskilling those with low or no vocational skills, so they can progress in work.

We are recruiting an In Work Support Lead to join our team in Cardiff. You will be responsible for providing effective in work support to Serco’s operations team delivering Restart, as well providing support to Restart participants coming into the delivery centre and via telephone.
The In Work Support Lead will have excellent organisational skills, exceptional attention to detail, experience in providing excellent customer service and will be able to input supporting data at speed and with a high degree of accuracy.


Key Accountabilities


- Regular agreed contact relevant to employment Build effective and positive relationships with customers, working collaboratively with them to identify the support required to enable them to remain in sustainable employment
- Confidently explain our service offering whilst ensuring that the participant understands their rights and responsibilities whilst registering the participant in accordance to contractual obligations and eligibility criteria
- Ensure clients have continued access to workshop/module options based on individual diagnostics and tailored support (including health, mental health, transferable skills, job searching, interview skills, functional skills, IT training and more)
- Provide job search support ensuring that customers have an up to date and professional CV, supporting statements and covering letter, tailored appropriately for each application, including helping customers overcome potential barriers preventing them sustaining in work
- Work in partnership with our internal National Careers Service team to ensure access to careers guidance and the business engagement team to identify career progression opportunities
- Conduct into work meetings to ensure appropriate support is in place to support Participants to commence and sustain in work
- Mentor participants through new employment, including providing support when needed
- Undertake regular calls to Participants and employers when necessary to ensure retention of the Participant in work and/or in line with agreed working hours and pay
- May require some unsociable working hours



What you need to do the role?



- Experience of working effectively within an office-based customer service or sales environment.
- Demonstrable experience of delivering high quality customer service
- Experience of working in a fast paced, target orientated environment.
- Experience of using database systems to input data accurately
- Attentive to detail, ensuring all relevant data is captured accurately. Expert in designing training and development material across a wide range of subjects
- Welsh Speaker – Desirable


What we offer



- Up to 6% contributory pension scheme.
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
- The chance to make a positive difference to the wider public.
- Interesting, varied and enjoyable work.
- A company that recognises your contribution.





About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

.


Rapid Response Coach – Restart
Location: Cardiff
Salary: £22,000
- £29,000 per annumHours: Full-time, Monday to Friday 09:00-17:00

Our Employment, Skills and Enterprise business provides support to citizens, from supporting the unemployed into sustainable work, to upskilling those with low or no vocational skills, so they can progress in work.

We are recruiting a Rapid Response Coach to work closely with our In Work Support Lead and Employer Engagement Team on the Restart scheme in Cardiff. As a Rapid Response Coach, you will be required to have excellent labour market knowledge and will work closely with our employer engagement team, ensuring participants are ready to re-enter employment by ensuring all participants have an up to date CV, relevant training and all barriers have been overcome.


Key Accountabilities


- Sourcing high quality employment opportunities aligned to customer needs and aspirations
- Working with participants who have re-joined the Restart Scheme due to job loss, helping them back into sustainable employment
- Discussing their needs/barriers to assess the support they need to move them back into work, assigning training to overcome these barriers
- Referring to appropriate services or organisations to upskill participants in existing roles
- Managing and maintaining diary and caseload to ensure compliance
- Mapping participant to roles that are based within their area and sector they are looking to work in
- Work collaboratively with employer engagement team to directly refer re-engaged participants with appropriate roles
- Support on network-wide initiatives to respond to local labour market needs and identify opportunities to fill.
- Be aware of/ respond to local labour market needs and identify opportunities to fill
- Work with DWP’s National and local Employer Services, Growth Hubs, Local Authorities and JCPs to identify sector-specific growth, inward investment plans and skills shortages to enable network to prepare customers for future employment opportunities.
- Effective networking and building awareness of local strategic priorities to identify local or regional business development opportunities
- RRC should be able to provide one to one coaching, interview prep and mentoring
- Ensure all barriers have been overcome to aid in supporting the participants to re-enter employment.



What you need to do the role?


- Previous experience and successful track record in commercial recruitment, sales, business development or employer engagement


- Experience of working in a performance target driven environment.
- Good knowledge of local labour market and growth sectors
- Ability to effectively communicate at all levels, using a variety of communication methods (spoken, written, behaviour)


- Excellent negotiation and influencing skills
- Always presents a professional approach, while tailoring style according to the audience
- Self-motivated, high-energy individual with a demonstrable passion for engaging with employers to achieve goals
- Ability to proactively manage own workload and multiple priorities with excellent organisation and time management skills


What we offer



- Salary from £22,000 to £29,000 per annum, dependent upon experience
- Up to 6% contributory pension scheme.
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
- The chance to make a positive difference to the wider public.
- Interesting, varied and enjoyable work.
- A company that recognises your contribution.





About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme