Job Title: Welcome Host
Location: Central London
Full time: 40 hours per week
Salary: £30,000 - £32,000 plus yearly bonus
This is an opportunity to join a dynamic team as a Welcome Host and play a vital role in creating a welcoming and exceptional experience for all visitors, employees, and stakeholders. The company's vision is to foster an inclusive, engaged, and responsible workplace, built on the foundations of people, technology, and excellence. The space is designed to enhance wellbeing, inspire innovation, and promote environmental responsibility, and they are seeking a passionate individual to help bring this vision to life through outstanding customer service.
Responsibilities and Duties of the role:
- Greet visitors, staff, and clients warmly and professionally, ensuring their arrival is communicated promptly and efficiently.
- Escort visitors to meeting rooms, offer assistance with coats, and ensure they feel comfortable and welcome.
- Handle incoming phone calls, emails, and inquiries with a courteous and friendly manner.
- Assist with on-the-day meeting room bookings, addressing any changes or requests promptly and courteously.
- Support with meeting room setups, hospitality, and food and beverage services as required.
- Collaborate closely with other departments, such as office management, to ensure seamless service delivery.
- Proactively engage with visitors, clients, and stakeholders to deliver a consistent, high-quality service experience.
- Anticipate and respond to client needs, exceeding expectations where possible.
- Assist client issues using problem-solving skills, ensuring resolution in a timely manner.
- Take ownership of tasks, working effectively with your team to build strong relationships.
- Conduct regular checks of client areas, including meeting rooms, lobby areas, and cloakrooms, ensuring they remain clean and presentable.
- Assist with compiling monthly and ad-hoc service reports, providing accurate information on usage and any service-related issues.
- Log housekeeping and maintenance issues, escalating to office management when necessary.
Key Skills and Attributes required for the role:
- Exceptional interpersonal and communication skills, with bright and bubbly personality.
- Previous experience working in a 5star hotel or reception role.
- Strong problem-solving abilities and a proactive attitude towards delivering excellent service.
- Flexibility, reliability, and a commitment to providing a consistently high standard of service.
- Organisational skills with a hands on approach.
- Ability to work effectively as part of a team and independently when required.
What you are offered:
- A vibrant, collaborative work environment where your contributions truly make an impact.
- Opportunities for personal growth and development within a forward-thinking organization.
- The chance to be part of a team that champions inclusion, wellbeing, and sustainability in the workplace.
If you are passionate about delivering outstanding customer service and want to be part of a great team, please apply or email across your cv to kimberley.ricardo@search.co.uk
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
