Content Executive
Salary £28,000 - £30,000
Permanent
Crawley / Hybrid
We are an award-winning travel brand, Saga Travel Group and Titan Travel. Our Content Executive is a critical part to our content team, ensuring content is correct and consistent across various channels, websites, online and offline brochures.
You will be solely responsible for the accuracy of the content, updating our bespoke CMS platform daily and tracking the progress of updates ensuring the live views are correct and future prints are accurate.
You will be working alongside an expert creative content team of copywriters, who will rely on your care and attention when updating content, so we have brand consistency, tone of voice and the correct product offering.
You’ll be maintaining pre-written content for different stages of our customer journey. Working closely with our Product and Content teams to manage change and maintain accuracy in our comms. You’ll work with Product, Operations and Web teams to ensure the timely delivery of customer documentation; itineraries, optional excursions, useful information and booking conditions.
This role is also responsible for getting our product on sale online. You’ll connect information points, sync data and push product live to both Saga and Titan websites.
You’ll need to be a self-starter and take the initiative in amending process where efficiencies can be made whilst proactively engaging with stakeholders to identify and improve our processes. With a focus on single content sources and automation where feasible.
We offer flexibility over where you work – you choose a place where you feel most comfortable and productive, either from home or in one of our hubs Crawley, Ashford, London. We come together with a purpose to collaborate, typically every Monday in Crawley and every quarter in London.
Package DescriptionEveryday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.
BENEFITS AVAILABLE TO ALL COLLEAGUES:
- Our working week is 35 hours per week, these can be worked flexibly to suit your working style
- 25 days holiday + bank holidays
- Option to purchase additional leave up to 5 extra days
- Pension scheme matched up to 10%
- Life assurance policy on joining us
- Wellbeing programme
- Colleague discounts including family discounts on cruises and holidays
- Range of reductions and offers from leading retailers, travel groups and entertainment companies
- Enhanced maternity and paternity leave
- Grandparents leave
- Company performance related annual bonus - Up to 5%
- Income protection
- Access to Saga Academy, our bespoke learning platform
Main ResponsibilitiesYou will be accountable for the following tasks;
- Understand our customer’s needs, ensuring pre-written content is delivered in a clear and concise way.
- Liaise with colleagues across product and marketing to ensure timely and accurate delivery of information.
- Advise Content and Marketing on any product change.
- Be seen as the Content Customer Champion: create and update touring product information for use across website, brochures and customer docs.
- Own the impact of holiday amendments for our content (copy/image/text) and the implication of the change.
- Write copy updates, write useful information and load content to our CMS. (FileMaker)
- Create documentation PDFs, ensuring accuracy of information, (copy/image/map/pricing) and version control.
- Planning: ensure delivery of all customer documents in line with new tour on sale dates.
- Sync information correctly to put product on sale digitally.
- Brand expert: demonstrate expert knowledge about our product, effectively communicate amplifying core pillars of expertise and winning choice.
The Ideal CandidateYou will be a confident detail specialist, able to identify where the change to product impacts content across a range of customer touchpoints. Able to fully own the change for content, ensuring all outputs are up to date and people are informed, questioning where necessary.
You will also need to demonstrate the following skills, experiences and Saga Values;
- Impeccable copywriting skills, with excellent attention to detail
- Can demonstrate excellent grammar skills and insight to alternative wording options in factual informative content
- Be a process driven individual, who will work diligently to ensure the content is correct
- Have previously worked on a CMS and managed live digital content
- Have an eye for visual styling for PDF creation
- Highly organised and used to multi-tasking to deliver work across multiple initiatives simultaneously, with a structured approach to decision making
- Generous with knowledge/expertise to create collaborative working
- Confident across all MS packages including excel spreadsheets
Desirable;
- Knowledge of travel or touring products / booking terms and conditions
Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day,
Our People Make Us Special
About The CompanyOver the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.
At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.
We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.
Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
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