Total 19 job vacancies by Rapsys Technologies Pte. Ltd.

Role:Desktop Support Engineer L2

JD:

Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
Working with vendor support contacts to resolve technical issues within the desktop environment.
Troubleshooting and repairing hardware and network connectivity issues.
Providing end-user support, resolving technical issues, and providing technical assistance for all Operating System and workstation applications.
Performing system upgrades including the installation of new hardware and software.
Ensuring systems interconnect seamlessly with diverse systems and active directories.
Documenting incidents, problems, and resolutions for future reference and for the knowledge base.
Training and guiding staff on the use of hardware and software.
Assessing the need for system reconfigurations (minor or significant) based on request trends and make recommendations.
Ensuring the security of desktop computers and data by establishing and following appropriate access controls.
Participating in hardware and software reviews and recommending purchases.
Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades.

Role: Devops Engineer - AWS

JD:

Required Experience:

• Extensive experience in AWS services
• Infrastructure automation using Terraform
• Strong understanding of GCC and IM8 policies
• Experience with advanced AWS tools and frameworks like Kinesis, Chime, OpenSearch, and Generative AI (GenAI) using Retrieval-Augmented Generation (RAG) is highly valued.

Key Responsibilities

Cloud Architecture and Design:

• Design and implement highly available, resilient, and scalable architectures on AWS, including networking, compute, storage, and database solutions.
• Architect solutions that leverage AWS best practices for security, cost optimization, and performance.

Infrastructure as Code (IaC):

• Develop, maintain, and manage Terraform configurations for automated provisioning and management of AWS resources.
• Implement best practices in version control, modularization, and reuse to ensure IaC maintainability and scalability.

Networking and Security:

• Design secure VPC architectures, subnets, routing, VPNs, and peering connections for multi-region and hybrid environments.
• Manage security groups, network ACLs, and identity access management (IAM) to ensure a secure AWS environment.

Compute, Storage, and Database Solutions:

• Leverage AWS services like EC2, ECS Fargate, and Lambda for compute workloads, based on application needs.
• Design scalable storage solutions using S3, EBS, and EFS.
• Architect and optimize database solutions with RDS, DynamoDB, and Aurora.

Monitoring, Logging, and Alerting:

• Implement monitoring, logging, and alerting solutions using CloudWatch, CloudTrail, and the ELK Stack (Elasticsearch, Logstash, and Kibana) to ensure observability and troubleshooting capabilities.
• Set up proactive alerts and monitoring for performance and security issues to minimize downtime and optimize performance.

Shall provide Data Centre (DC) operations at the Customer’s premises and premises identified by the

Customer. The DC Operations shall cover the following:

1. DC Environment Support; and

2. DC Facilities Management Services.

DC Environment Support

Shall monitor the facilities infrastructure in the DC to ensure that they are within the operating levels

defined by the Customers. The infrastructure to be monitored shall minimally include:

(a) Power infrastructure (such as Uninterrupted Power Supply and power distribution boards);

(b) Cooling Infrastructure (such as computer room air-conditioning units);

(c) Fire detection and suppression systems (such as FM200, water sprinklers, fire extinguishers);

(d) Environment monitoring system (such as humidity and temperature); and

(e) Water leakage detection.

(f) Shall ensure the DC infrastructure is monitored on twenty-four (24) hours a day, seven (7) days

a week, inclusive of Saturdays, Sundays and Public Holidays.

(g) The Vendor shall inform the Customer within one (1) hour when problems are detected.

(h) Shall work with the Customer and Customer-appointed Supplier to resolve any infrastructure

issues detected in accordance to the support hours as required by the Customer.

DC Facilities Management Services

(a) Shall ensure, through daily inspection, that the general cleanliness and tidiness of the data centre

are maintained by the Customer-appointed Supplier.

(b) Shall work with Customer-appointed Supplier on site preparation tasks such as network cabling

and electrical wiring, when required.

(c) Shall ensure the network cabling in the data centre and within the racks are neat and tidy.

(d) Shall work with the Customer-appointed Supplier for both scheduled and ad-hoc maintenance,

servicing, repair and upgrading works to the infrastructure at the Customer’s premises and

premises identified by the Customer.

(e) Shall plan and coordinate the maintenance activities. This includes polling the affected parties,

obtaining the Customer’s approval, and sending out messages to inform the affected party.

(f) Shall obtain the Customer’s approval before finalizing the plan for any activity.

(g) Shall provide on-site support during the maintenance activities unless otherwise agreed by the

Customer.

(h) Shall maintain up-to-date documentation of the data centre design layouts.

(i) Shall manage the physical security of the data centre in accordance with the guidelines provided

by the Customer.

(j) Shall monitor the following physical security infrastructure to ensure they are within the

operating levels defined by the Customer:

 Security Alarm and Security Card Access System; and

 Closed-Circuit Television (CCTV).

(k) Shall ensure that only authorised personnel are allowed to access the DCs.

 The Vendor shall ensure that all visitors to DCs are escorted during their activities on-site.

 The Vendor shall ensure that the visitors record their activities in the on-site log.

Requirement – DC Operations

Minimum Requirement:

The Vendor shall ensure, through daily inspection, that the general cleanliness and tidiness of the

data centre are maintained by the Customer-appointed Supplier. The DC Operator shall possess

minimally the following skill sets:

(a) Three (3) years of working experience in Data Centre Engineer Operations experience;

(b) Certified Data Centre Facilities Operations Manager (CDFOM) or equivalent; and

(c) ITIL v4 Foundation Certification or equivalent

Role:Storage Engineer - NetApp

Job Overview

The Storage Engineer will be responsible for managing, administering, and troubleshooting storage systems and enterprise backup solutions in a 24x7 operational environment. The role involves working extensively with storage technologies like HP Nimble, Dell Storage, NetApp, and Hitachi to ensure high availability, performance, and data protection for critical business systems.

Key Responsibilities

1. Storage Management

• Install, Configure, and Maintain: Implement Storage Area Networks (SAN) and enterprise backup solutions.
• Health Checks & Troubleshooting: Perform regular health checks, monitoring, and troubleshooting for HP Nimble, Dell, NetApp, and Hitachi devices to ensure optimal availability and performance.
• Integration & Interoperability: Integrate storage solutions (HP Nimble, Dell, NetApp, and Hitachi) into customer IT infrastructures for seamless functionality.
• System Upgrades: Perform firmware updates and necessary system upgrades, particularly for Hitachi SAN environments.
• Documentation: Maintain detailed records for storage configurations, maintenance, and troubleshooting procedures.
• Disk Management: Manage disk partitioning and Logical Unit Number (LUN) assignments (create, modify, or delete LUNs).
• Performance & Capacity Planning: Monitor and manage storage subsystems, conduct capacity planning, and optimize performance for HP Nimble, Dell, NetApp, and Hitachi storage arrays.
• SAN Troubleshooting: Troubleshoot zones and switch-related issues, especially with Cisco/Brocade SAN switches.
• Security Administration: Administer and manage security configurations within the storage subsystems.

2. Backup Solutions Management

• Symantec Backup Administration: Administer and manage enterprise backup solutions.
• Backup Jobs Scheduling: Schedule and configure backup jobs to ensure data protection across NetApp, Hitachi, and other systems.
• Performance Optimization: Optimize backup server performance and troubleshoot backup-related issues promptly.
• Capacity Planning: Plan for tape libraries and backup servers to support growing data needs.

3. Disaster Recovery (DR)

• DR Planning & Execution: Develop and execute Disaster Recovery (DR) strategies to ensure quick and reliable recovery of critical systems.
• DR Testing: Verify successful recovery of production or DR servers during DR exercises.

4. Storage Solution Implementation

• Customer Collaboration: Work with customers to integrate HP Nimble, Dell, NetApp, and Hitachi Storage solutions into their infrastructure.
• Testing & Validation: Prepare test plans and conduct functional checks to validate that storage systems meet customer requirements.

5. Additional Duties

• Advanced Support: Provide second- and third-level support for advanced storage issues, particularly with HP Nimble, Dell, NetApp, and Hitachi solutions.
• Data Center Operations: Assist with data center shutdown activities and recovery operations as needed.

Requirements

Education

• Diploma or Degree in Information Technology, Information Systems, Computer Science, Business IT, or related fields.

Experience

• Minimum 5 years of experience managing Enterprise Backup Solutions and Storage Area Networks (SAN).
• Hands-on experience with:HP Nimble Storage: Administration, troubleshooting, and configuration.
  Dell Storage: Working with arrays, SAN systems, etc.
  NetApp Storage: Implementation, management, and troubleshooting.
  Hitachi Storage: Configuration, administration, and integration.
  
• Additional experience with:IBM V3700 & V7000
  EMC Unity/VNX
  NETAPP Storage (FAS, AFF series)
  Hitachi VSP, HNAS, and HCP Systems
  EMC Isilon/NAS Products
  Cisco/Brocade SAN switches
  NETBACKUP or Veeam
  IBM Tape Libraries
  
• Experience with storage replication, backup configurations, and conducting DR exercises.
• Proficiency in power cycling storage devices and upgrading SAN switches.

Skills & Abilities

• Strong troubleshooting and problem-solving skills to resolve SAN and storage issues efficiently.
• Excellent verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Collaborative team player with strong customer service orientation.

Desirable

• Prior experience working in the government sector or within a services business in a high-tech environment.
• Familiarity with SAN protocols, including FC, iSCSI, and FCoE.
• Extensive experience in managing and optimizing Hitachi and NetApp storage systems, including ONTAP and VSP management.

Role:Network Engineer

JD:

Responsibilities:

Design and Document Preparation
• Provide networking expertise, revise solution architecture drawings and diagrams
• Prepare the design documents including Low Level Design (LLD) documents for OPS Network and SMRC Network, firewalls configuration, IDS/IPS and hardening states.
• Prepare ITD (Test procedure) document for OPS Network and SMRC Network
• Prepare new or update all the relevant documents (e.g. Maintenance or User Manual, Config/Rollback/Troubleshoot Procedure) required for the OPS Network (FMC, FTD (firewalls)) and SMRC Network (OFL+ONL)
Integration Support:
• The Contractor with support configuration changes to system platforms in factory and customer sites.
• The Contractor will work on the configurations of interfaces, zones, firewall policies, IPS, application filtering for single firewall (Offline)
• The Contractor will support the integration of Offline HSE and Offline Remote Site Switches with Offline SMRC Servers e.g. PIM/PAM, SNMS/SMS/NMS/LMS, RADIUS, NTP, SIEM etc (Offline)
• The Contractor will support the integration of Online AMTS New HSE & Remote sites switches with Offline SMRC Servers e.g. PIM/PAM, SNMS/SMS/LMS, RADIUS, NTP, SIEM etc. (Offline)
• The Contractor will assist in the SMRC network configuration, Integration, testing, verification and troubleshooting of the following technology used in SMRC Network (Online SMRC)
• The Contractor will work on the configuration, integration, testing, verification and troubleshooting of Online OPS Network selected firewalls / external interfaces (particularly from the Firewall application content inspection (Layer 4 through Layer 7)) (OPS Network)
• The Contractor will configure, optimize and test the transparent firewall failover functionality running in HA and standalone mode with online interfaces for the traffic impact (OPS Network)
• The Contractor will support External Support Platform (ESP) setup, including network platform configuration & Integration (Layer 2 and Layer 3) of switch, configure firewall with S2S VPN, DMZ, NAT and Internet using ACL policies, IPS policies, URL & Content filtering policies, VPN policies, NAT policies, hardening of switch and firewall as per the hardening guideline
• The Contractor to provide troubleshooting support during online deployment & integration (OPS Network)

Hardening Support:
• The Contractor will assist on the hardening of Online / Offline SMRC network equipment and firewalls
• The Contractor will assist on the hardening of Online / offline OPS firewalls (OPS Network).
• The Contractor will troubleshoot / fix if there are any operational / unknown issues occurs in the environment due to the hardening configuration on network devices (Offline, Online SMRC)
• The Contractor will support in case any issue with hardening of online firewalls / any operational issue occurs due to the hardening of online network devices (OPS Network).

Role: Devops Technical Architect

JD:

We are looking for a seasoned AWS Technical Architect to design, implement, and optimize our cloud infrastructure on AWS. The ideal candidate will have extensive experience with AWS services, infrastructure automation using Terraform, and in-depth knowledge of networking, compute, storage, database, monitoring, and alerting solutions. This role is critical to ensure our cloud infrastructure is secure, scalable, and efficient.

Required Experience:

• Extensive experience in AWS services
• Infrastructure automation using Terraform
• Strong understanding of GCC and IM8 policies
• Experience with advanced AWS tools and frameworks like Kinesis, Chime, OpenSearch, and Generative AI (GenAI) using Retrieval-Augmented Generation (RAG) is highly valued.

Key Responsibilities

Cloud Architecture and Design:

• Design and implement highly available, resilient, and scalable architectures on AWS, including networking, compute, storage, and database solutions.
• Architect solutions that leverage AWS best practices for security, cost optimization, and performance.

Infrastructure as Code (IaC):

• Develop, maintain, and manage Terraform configurations for automated provisioning and management of AWS resources.
• Implement best practices in version control, modularization, and reuse to ensure IaC maintainability and scalability.

Networking and Security:

• Design secure VPC architectures, subnets, routing, VPNs, and peering connections for multi-region and hybrid environments.
• Manage security groups, network ACLs, and identity access management (IAM) to ensure a secure AWS environment.

Compute, Storage, and Database Solutions:

• Leverage AWS services like EC2, ECS Fargate, and Lambda for compute workloads, based on application needs.
• Design scalable storage solutions using S3, EBS, and EFS.
• Architect and optimize database solutions with RDS, DynamoDB, and Aurora.

Monitoring, Logging, and Alerting:

• Implement monitoring, logging, and alerting solutions using CloudWatch, CloudTrail, and the ELK Stack (Elasticsearch, Logstash, and Kibana) to ensure observability and troubleshooting capabilities.
• Set up proactive alerts and monitoring for performance and security issues to minimize downtime and optimize performance.

Role:Network Consulting Engineer

JD:

Troubleshoot, analysis, and diagnosis of sophisticated IP/MPLS Transport for Fixed/Mobile Converged Network, comprises of Core SP Routing Design (OSPF, ISIS, BGP), MPLS Label Protocols (LDP/RSVP/BGP-LU/ Segment Routing), QoS, Multicast VPN, IPv6, Inter-AS VPN, EVPN.

Build simulated networks in test labs to resolve highly complex problems and compatibility issues.

Provide Day-2 support to a sophisticated IP MPLS networks for Fixed Broadband Operator (FTTH/DSL) and Mobile Operator Networks.

To provide support and troubleshooting service for the network infrastructure related incidents and problems.

Who You'll Work With
You will be part of the Focused Technical Support team, which resides within the larger Customer Experience (CX) organization. You will work very closely with the High Touch Technical Services, High Touch Operations Manager, Support Engineers, System Engineers and other teams aligned to the named customer.

Who You Are
• CCIE R/S or CCIE SP certifications are required.
• Experience of working on Cisco SP high-end routers (ASR9K, CRS, ASR907, 920). Familiar with the following technology: IOS-XR, IOS-XE, IGP/EGP routing protocols, MPLS, RSVP-TE, LDP, MP-BGP, L2/L3VPN, MVPN, high availability, network/device security, NetFlow, QoS, IP SLA, network management.
• Experience in NCS5500, Segment Routing and Integration with Orchestration Software such as WAE, XTC and NSO is a plus
• Excellent communication and interpersonal skills
• Experience in supporting large multi-protocol inter-networks
• Relevant industry awareness

The role involves driving workshops with a larger audience and having hands-on knowledge in several areas, including:
• Compliance Management
• Sanctioned Party List (SPL) screening with SAP HANA Search
• Customs and Export Control List Classification
• License Management/Determination
• AU and/or NZ Customs Management for Import and Export
• Risk Management (Trade Preference eligibility)
• Working experience in Fiori apps
• Customs Management forms such as Commercial Invoice, Shippers Letter of Instruction, Certificates of Origin, Long Term Supplier Declarations (LTSDs)
• Customs Management Communication and Broker Integration
The job requires proficiency in SAP GTS - Global Trade Services, with experience in the last three years

Job Description

Responsibilities

Rack, Build, cable, configure, and provision Intel and AMD Servers

Rack, cable, and deploy Cisco Layer 2 networking equipment

Troubleshoot, test, quality assurance of Server hardware

Professionally resolve hardware issues via trouble ticket

Desired Experience:

1 to 3 Years of experience

Experience in PC Hardware and Server Hardware (on Job training provided)

Operating System Installation - Windows Server, Linux, Unix

PC Assembly and HW troubleshooting

Understanding of basic hardware troubleshooting and applying logical methods of resolution

Basic Networking Knowledge

Rack, cable, and deploy Cisco Layer 2 networking equipment a plus

Experience with RAID levels is a plus

Role: AI python Developer

JD:

4 to 7 year relevant experience in python development would be good.

Develop efficient, reusable Python code while adhering to OOP, DRY, and TDD practices.

Build and manage serverless applications using AWS Lambda, DynamoDB, SNS, SQS, S3, and CloudWatch.

Collaborate with cross-functional teams to deliver features in an Agile environment.

Troubleshoot, optimize, and ensure performance of cloud-based systems.

Participate in code reviews and testing, processes.

Onshore Quality Assurance/ Tester

1. The scope of Services for the One (1) Onshore Quality Assurance/ Tester shall be as follows:

a) Understand and document business processes, workflow and user story;

b) Perform checks under both functional and non-functional scopes of testing;

c) Review, develop and align test plan, test cases, scenarios and strategies, ensure adherence to quality standards;

d) Perform manual and automated testing using Tricentis TOSCA, including preparing test data when necessary;

e) Develop and maintain automated test scripts;

f) Review, support and participate in functionality and technical testing such as performance testing, security, interface integration and usability testing;

g) Review test reports and results of the Authority’s appointed contractors for the Authority’s systems;

h) Collaborate and coordinate with system stakeholders and Authority’s appointed contractors for testing;

i) Review test process and recommend improvement, which includes analysing test processes and methodologies, identify area for improvement and recommend process optimisations and best practices; and

j) Manage test activities and ensure the planned test activities are completed as scheduled.

2. The One (1) Onshore Quality Assurance/ Tester proposed by the Contractor shall have at least 3 years of experience as a Quality Assurance/ Tester or equivalent position and the following skill sets:

a) Bachelor’s degree in computer science, Computer or Electronics Engineering, Information Technology or related disciplines would be preferred;

b) Certified Software Testing Professional and/or Certified Software Quality Analyst will be an added advantage;

c) Strong analytical skills, meticulous attention to details, good interpersonal skills such as tactfulness, good presentation and listening skills;

d) Experience in the following would be advantageous:

i. Automated testing tools such as Tricentis TOSCA; and

ii. Testing for government public services.

e) Good written and verbal communication and presentation skills, able to interact professionally with all levels of the organisation.

Onshore Cybersecurity Consultant

a) Provide cybersecurity support in system operations to ensure the compliance

with Government policies, which include review, design and implementing

security measure, process, controls for the Authority’s systems;

b) Review security audit reports and assessment conducted by auditors for security

testing such as Vulnerability assessment, penetration testing, host

configurations, IT general controls, risk assessments, etc;

c) Conduct reviews, gap analysis and provide recommendations on monthly

reports and reviews, ensuring the compliance of the system processes to the

Authority and Government policies;

d) Monitor and follow up with known vulnerabilities and risks in the Authority’s

environment and systems;

e) Conduct cybersecurity assessments to identify vulnerabilities and risks in the

Authority’s systems and processes;

f) Design and follow through the implement of cybersecurity solutions in the

Authority’s environment to protect against threats and attacks;

g) Review and verify that security policies, procedures, and best practices are

implemented and comply with standards and guidelines by the Authority’s

appointed contractors and systems;

h) Provide guidance and recommendations on cybersecurity strategies and

technologies;

i) Conduct security awareness trainings to the Authority and the Authority’s

appointed contractors when necessary to promote a culture of security;

j) Monitor and respond to security incidents and breaches, conducting forensic

analysis on a need-be basis; and

k) Stay current on emerging cybersecurity threats, trends, and technologies.

21. The One (1) Onshore Cybersecurity Consultant proposed by the Contractor shall have

at least 3 years of experience as a Cybersecurity Consultant or equivalent position and

the following skill sets:

a) Bachelor’s degree in computer science, Electrical/ Computer Engineer,

Information Technology or related discipline would be preferred;

b) Good capabilities in ICT governance, security/ risk/ data management

frameworks;

c) Good knowledge in ICT infrastructure, applications and web/ cloud services;

d) Qualified and certified ICT professionals such as CREST, CRISC, CGEIT and

CISSP; and

e) Knowledge of cybersecurity industry standards, government cyber security

policies and requirements.

We are seeking for an experienced SAP SD Functional Analyst who has been through

at least a FULL life-cycle implementation for S/4HANA. Candidate must possess

thorough understanding of SD-related Simplification items in S/4HANA and has played

a key SD functional role in Testing, Data Migration and Cutover during their previous

S/4HANA implementation.

Candidate should process strong SD business background, has hands-on with the

related configurations and able to perform deep analysis to develop high quality work

including functional and technical specifications.

Candidate will need to be detail oriented, a good team player and has excellent

communication skills to work with cross-functional teams and business. This is key for

supporting the various S/4HANA implementation phases including Integration Testing,

User Acceptance Testing and Mock/Actual Cutovers.

A knack on seeking answers on their own, reaching out for help and a thirst for

knowledge are must have qualities in navigating Clients landscape.

Key Qualification:

· At least one FULL life-cycle implementations of SAP S/4HANA.

· Good understanding of Finished Goods business process

· Experience in SAP SD is a must - worked on implementations around IDOCs,

Orders, Pricing, Invoicing, Outputs etc.

· Performed detail system analysis, developed functional and technical

specifications and hands-on configuration experience for S/4HANA in large-scale

project implementation (preferably for a global, multi-national corporation)

· Played a key SD functional role in all Testing phases and Cutover activities for

S/4HANA project implementation. Experience in Test Automation, Data Migration and

Data Validation tools are a big plus.

· Ability to efficiently interact with multiple organizations to successfully implement

projects between multiple modules.

· Worked closely with Technical, DevOps and other teams in design and

implementation of SAP S/4HANA.

· Willing to listen and adaptive to learn new technologies. Excellent written and

verbal communication skills are required.

· Cross functional team experience, excellent configuration and development skills.

Job Responsibilities:

· Hands on role in Test scope definition and Test scripting. Unit Test and String Test

execution after code remediation. Perform end-to-end Integration Testing and

supporting User Acceptance Test.

· Perform Data Validation using Client's selected tools during each data migration

cycle

· Coordination across multiple tracks and functions for Cutover discussion and

activities

· Deep-dive analysis of issues identified throughout Testing, Business Data

Validation and Cutover cycles. Work across teams for triaging issues and resolution

under a time pressure.

· Execute projects, setting project deliverables priorities, monitoring, reporting on the

process, progress, risk, and result. Effectively communicate project status to the project

stakeholder on a regular basis.

· Partner with business to ensure their expectations are met and managed. Ensures

consistent delivery of a quality projects and adhere to Client's Project Life Cycle.

Requirements:

· Bachelor's Degree from accredited university in Computer Science/Information

Technology/Engineering.

· At least one FULL life-cycle implementations of SAP S/4HANA.

· At least 6+ years of SAP SD working experience in high tech manufacturing/OEM

or consumer product environment.

1. 5 years SAP configuration experience in Sales and Distribution (SD) including 2-3 full life cycle implementations
2. Experience with the design of enhancements and continuous improvement projects involving Customs submodules and integration points with SAP ERP
3. Experience with Sales and distribution (SD) Billing and Accounts Receivable including revenue account determination, billing copy control, SAP Finance and controlling (FICO) integration, account summarization, output determination, in SAP ECC 6.0 or above versions
4. Knowledge in all areas of the Order to Cash process: sales order configuration, pricing, delivery processing, warehouse management, contracts, billing, accounts receivable lockbox, credit management, revenue recognition
5. Working knowledge and experience in billing business to business (B2B) with IDOC is a plus, Billing B2B with Ariba third party platform implementation experience is highly preferred
6. Hands on experience in Accounts receivables configuration and various countries Tax structures, as well as configuration for SAP Sales and distribution (SD) and SAP Finance and controlling (FICO) interface is preferred
7. Knowledge and expertise in understanding the SAP Sales and Distribution
8. Solid knowledge of Global trade services (GTS) customs Declaration document and associated forms
9. Experience promoting changes to Production and associated methodology, including writing and executing test plansSAP SD SAP SD Consultant / SAP Sales and Distribution Specialist

Role:Storage Engineer

Key Responsibilities

1. Storage Management

• Install, Configure, and Maintain: Implement Storage Area Networks (SAN) and enterprise backup solutions.
• Health Checks & Troubleshooting: Perform regular health checks, monitoring, and troubleshooting for HP Nimble, Dell, NetApp, and Hitachi devices to ensure optimal availability and performance.
• Integration & Interoperability: Integrate storage solutions (HP Nimble, Dell, NetApp, and Hitachi) into customer IT infrastructures for seamless functionality.
• System Upgrades: Perform firmware updates and necessary system upgrades, particularly for Hitachi SAN environments.
• Documentation: Maintain detailed records for storage configurations, maintenance, and troubleshooting procedures.
• Disk Management: Manage disk partitioning and Logical Unit Number (LUN) assignments (create, modify, or delete LUNs).
• Performance & Capacity Planning: Monitor and manage storage subsystems, conduct capacity planning, and optimize performance for HP Nimble, Dell, NetApp, and Hitachi storage arrays.
• SAN Troubleshooting: Troubleshoot zones and switch-related issues, especially with Cisco/Brocade SAN switches.
• Security Administration: Administer and manage security configurations within the storage subsystems.

2. Backup Solutions Management

• Symantec Backup Administration: Administer and manage enterprise backup solutions.
• Backup Jobs Scheduling: Schedule and configure backup jobs to ensure data protection across NetApp, Hitachi, and other systems.
• Performance Optimization: Optimize backup server performance and troubleshoot backup-related issues promptly.
• Capacity Planning: Plan for tape libraries and backup servers to support growing data needs.

3. Disaster Recovery (DR)

• DR Planning & Execution: Develop and execute Disaster Recovery (DR) strategies to ensure quick and reliable recovery of critical systems.
• DR Testing: Verify successful recovery of production or DR servers during DR exercises.

4. Storage Solution Implementation

• Customer Collaboration: Work with customers to integrate HP Nimble, Dell, NetApp, and Hitachi Storage solutions into their infrastructure.
• Testing & Validation: Prepare test plans and conduct functional checks to validate that storage systems meet customer requirements.

5. Additional Duties

• Advanced Support: Provide second- and third-level support for advanced storage issues, particularly with HP Nimble, Dell, NetApp, and Hitachi solutions.
• Data Center Operations: Assist with data center shutdown activities and recovery operations as needed.

Requirements

Education

• Diploma or Degree in Information Technology, Information Systems, Computer Science, Business IT, or related fields.

Experience

• Minimum 5 years of experience managing Enterprise Backup Solutions and Storage Area Networks (SAN).
• Hands-on experience with:HP Nimble Storage: Administration, troubleshooting, and configuration.
  Dell Storage: Working with arrays, SAN systems, etc.
  NetApp Storage: Implementation, management, and troubleshooting.
  Hitachi Storage: Configuration, administration, and integration.
  
• Additional experience with:IBM V3700 & V7000
  EMC Unity/VNX
  NETAPP Storage (FAS, AFF series)
  Hitachi VSP, HNAS, and HCP Systems
  EMC Isilon/NAS Products
  Cisco/Brocade SAN switches
  NETBACKUP or Veeam
  IBM Tape Libraries
  
• Experience with storage replication, backup configurations, and conducting DR exercises.
• Proficiency in power cycling storage devices and upgrading SAN switches.

Skills & Abilities

• Strong troubleshooting and problem-solving skills to resolve SAN and storage issues efficiently.
• Excellent verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Collaborative team player with strong customer service orientation.

Desirable

• Prior experience working in the government sector or within a services business in a high-tech environment.
• Familiarity with SAN protocols, including FC, iSCSI, and FCoE.
• Extensive experience in managing and optimizing Hitachi and NetApp storage systems, including ONTAP and VSP management.