Total 3 job vacancies by Pt Wowrack Indonesia

• Supervise and provide feedback to the customer service team, ensuring smooth daily operations.
• Provide support to customer service staff when needed, assisting with complex tasks and resolving issues.
• Investigate and resolve customer complaints, ensuring consistently high levels of customer satisfaction.
• Effectively manage ticketing flow and coverage to ensure efficient handling of customer inquiries.
• Train team members on customer service best practices and company policies maintain high-quality service standards.
• Oversee the development and implementation of service policies, keeping both staff and customers informed.
• Maintain accurate documentation of customer service activities and compile performance reports.
• Collaborate with the Support team to ensure excellent service delivery and seamless coordination between teams.

• Build and enhance web applications and landing pages
• Manage integration between the website and email systems, CRM, and other relevant systems for accurate data handling and tracking
• Follow development standards and best practices to ensure consistency and quality across web projects
• Apply updates, perform security checks, and address vulnerabilities to protect the website
• Collaborate with team members to ensure smooth project execution, optimize website performance, including loading speed and user experience

Technical Account Manager will be responsible for managing all pre-sales projects that are customer's related.

Job Descriptions

• Manage new and existing customer request
• Assist the sales team in delivering daily proposal to client
• Monitor the on going client-related project up to finishing and documentation
• Collaborate with the related department in delivering client to product activation
• Learn for new technology related to cloud and virtualization management, migration, and deployment