Rental Agent
Location: Cambridge
Salary: Negotiable
Hours: Full Time
Ref: OC18212
We are looking for an experienced Rental Agent to join the team of a successful motor dealership in Cambridge. The successful candidate will be responsible for ensuring the highest levels of customer service and satisfaction, as well as providing professional advice and support.
Key Responsibilities:
o Greet customers warmly and provide an outstanding rental experience.
o Address customer inquiries and resolve any issues promptly and professionally.
o Assist customers in choosing the right vehicle to meet their needs.
o Process rental agreements accurately and efficiently.
o Handle payments, deposits, and other financial transactions.
o Inspect rental vehicles upon return and document any damages or discrepancies.
o Ensure the fleet is maintained in top condition, including cleanliness and routine checks.
o Coordinate with the maintenance team for any necessary repairs or services.
o Manage vehicle inventory and availability to maximize rentals.
o Monitor and manage the Mobex system ensuring car classes are correct
o Promote additional services and products to enhance the rental experience.
o Identify opportunities to increase rental volume and customer retention.
o Maintain accurate records of all rental transactions.
o Prepare and submit daily, weekly, and monthly reports as required.
Qualifications:
- Previous experience in customer service or a rental agency is highly desirable.
- Strong interpersonal and communication skills.
- Ability to multitask and work effectively under pressure.
- Proficiency in Microsoft Office.
- Valid driver's license with a maximum of 9 points on driving record.
Skills and Competencies:
- Customer-oriented with a positive attitude.
- Excellent problem-solving abilities.
- Detail-oriented and highly organized.
- Ability to work independently and as part of a team.
- Familiarity with automotive vehicles and industry trends.
Company Benefits:
- Competitive salary and benefits package.
- Comprehensive training and professional development opportunities.
- A supportive and inclusive work environment.
- Career growth opportunities within the Group network.
Consultant - Jason Evans - Octane Recruitment
Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.
We are recruiting across the UK for Car Sales Executive, Trainee Car Sales Executive, Commercial Sales Executive, Sales Experts, Business Manager, Transaction Manager, Sales Controller, Sales Manager, General Sales Manager, Fleet Sales Executives, BDM, Business Development Manager, Sales Administrator.
Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
