Total 14 Manager research officer job vacancies in The United States of America

NIQ GFK CMI’s Customer Success Team team is focused on delivering world class insights and reports to the clients and striving for very high level of Customer Satisfaction and advocacy.

Customer Success is NIQ GFK’s key department which is instrumental for the company’s success.

A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner, working with many of our clients’ teams, including marketing, sales, category, and many more.

You will be expected to understand our clients’ needs and then create and present solutions that help achieve their strategic and tactical goals.  

If telling stories through data excites you but you’re uncertain whether you have the data knowledge: get in touch. We have an excellent training program, ensuring you understand all our products and how we create analyses.  

Responsibilities

• Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper and Qualitative research.
• Entrusted to deliver flawless research and analytics to our clients. 
• Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue 
• Have a strong working knowledge of the client business priorities and the role we can play in supporting these goals
• Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their business.

You are a high-performing individual thriving in ensuring high client centricity & customer satisfaction. You know how to take care of client requirements & develop long-lasting client relationships.  Awareness of the market landscape, our CMI products, and our processes is at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meet goals and grow.

NIQ GFK CMI’s Customer Success Team team is focused on delivering world class insights and reports to the clients and striving for very high level of Customer Satisfaction and advocacy.

Customer Success is NIQ GFK’s key department which is instrumental for the company’s success.

A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner, working with many of our clients’ teams, including marketing, sales, category, and many more.

You will be expected to understand our clients’ needs and then create and present solutions that help achieve their strategic and tactical goals.  

If telling stories through data excites you but you’re uncertain whether you have the data knowledge: get in touch. We have an excellent training program, ensuring you understand all our products and how we create analyses.  

Responsibilities

• Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper and Qualitative research.
• Entrusted to deliver flawless research and analytics to our clients. 
• Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue 
• Have a strong working knowledge of the client business priorities and the role we can play in supporting these goals
• Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their business.    

You are a high-performing individual thriving in ensuring high client centricity & customer satisfaction. You know how to take care of client requirements & develop long-lasting client relationships.  Awareness of the market landscape, our CMI products, and our processes is at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meet goals and grow.

Job Description

Innovation matters. With best-in-class research and predictive analytical tools, NielsenIQ BASES, the worldwide leader in analyzing and consulting on new products, remains at the core of our clients' new product ideas, product messaging that inspires action, fresh packaging designs, and optimal product launch strategies. At NielsenIQ, you will work with industry-leading marketers and see your work come to life. Have you ever wanted to modernize the brand and bottle design for an iconic beer company? How about discovering the next big energy drink? At NielsenIQ, you can. Be curious. Be collaborative. Be forward-thinking. Join the Innovation team and work with our clients as a consultant, a problem solver, and the voice of NielsenIQ BASES at our clients.

Responsibilities

Work with a team of analysts to ensure prompt delivery of service to responsible clients to achieve the set financial objectives and other operational performance indicators.

• To assist the senior member to identify a new business opportunity in the industry
• Prepares client proposals and study designs and estimates costs of projects, with supervision
• Constructs and implements the analytical plan
• Develop study design, and questionnaires, and discuss analytical plans with the modeling team
• Monitors changes in job costs and communicates cost changes to client, as needed
• Run market simulations, analyze study data, and provides report conclusions and recommendations, with minimal supervision
• Prepares and presents study results to clients
• Consults with clients regarding research designs and general study concerns
• Supervises direct reports by answering questions, providing constructive and consistent feedback, and conducting performance appraisals in a timely manner

Client servicing

• Undertake sales activities in conjunction with the commercial team in terms of preparation and delivery of proposals and credentials
• Work with the Customer Success team on analysis to drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
• Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
• Identify and recommend enhanced and new services that answer clients' business needs
• Build and maintain ongoing relationships with the identified key persons within the client organization

A little bit about you

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data from a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next.

ABOUT THIS JOB 
At NielsenIQ, our obsession in helping our clients to grow through a comprehensive understanding of consumer behavior leveraging on the ongoing innovation in technology is what motivates us. Our work helps our clients set growth strategies and determines what products or services you ultimately see in the market and how our clients drive their marketing and trade strategies.

He/she should be recognized having an expertise in Quantitative Consumer Insights with strong market research technical skills, well-versed and hands-on experience in research solutions and statistical modelling techniques including Brand equity/ Health studies, U&A studies, Segmentation, Concept/product tests, Customer Experience and Satisfaction studies.

RESPONSIBILITIES

As a Manager within Consumer Insights team, your responsibilities and key expectations will include

 Insights Delivery:

• Review and finalized draft designs (i.e. questionnaires, analytic plans, reports, presentations) prepared by junior team members.
• Translate data to insights, create compelling stories and powerful synthesis of findings to drive high impact business decisions through insightful and actionable recommendations.
• Support the Associate Director / Director in driving issue-based analyses, build effective analytical presentations and consultative storytelling to clients and presenting to the clients including C-suite management in a clear and compelling manner.

Client Management:

• Provide ideas and thoughtful insights into new ideas and initiatives for clients, showing competency, mastery and consultative influential skill.
• Develop and maintain open-channel communication with top-level clients to create and foster business opportunities.
• Lead and promote strategic conversations and meetings with clients, which result in traceable CI business opportunities
• Further foster strategic clients’ relationship with the aim to provide impactful solutions to clients’ business issues.
• Drive overall client satisfaction to achieve high Net Promoter Score (NPS) and a high performing team environment.

ABOUT YOU
Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data for a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next. 

APMEA Specialty Pricing & Forecasting Team

Our objective at BASES, a service of NIQ, is simple… to help our clients innovate to elevate. Our people bring this objective to life via impactful consulting that capitalizes on BASES industry-standard pricing & forecasting models, our rich databases, and our proprietary analytical techniques. The world’s premier consumer marketers look to BASES to help them achieve better results from their innovation programs. The APMEA Specialty Pricing & Forecasting team is uniquely qualified to serve as our clients’ innovation research partner, leveraging both global reach and local presence. With best-in-class research and predictive analytical tools, Specialty Forecasting team accurately plans and predict sales helping clients maximize their ROI for the new product launch. Internally, we would be the ‘Centre of Excellence’ for any forecasting study and ‘Go to team’ for all methodology and executional challenges. Eventually, APMEA Specialty Pricing & Forecasting team would provide a platform to interact with the CMIs, Marketing and Revenue Management teams. There would be ample opportunities to work on high visibility and strategic projects, thereby gaining recognition from the wider BASES community. Also, there would be diverse opportunities to collaborate with clients across categories and regions, leading to a sharper learning curve for associates. Be curious. Be collaborative. Be forward thinking. Join the team and work as our client’s key partner, a problem solver and the mind behind in-market successes.

Accountabilities

Client Consulting

• Trusted partner: Understand the client needs, deliver with excellence, make an impact. • Subject matter expert for forecasting techniques. • Expected to consult on the scoping/methodology at the proposal. • Drive client satisfaction by providing insights and actionable recommendations. • Able to handle complex presentations, or presentations with senior clients or tough audiences.

Project Management & Commercial Leadership

• Be proactive at collecting client business questions and understanding the objectives. • Alignment with clients/ internal account leads on business objectives, marketing plans and final recommendations. • Delegates, supervises all stages of project management and monitors performance. • Ensure the services provided to clients are timely and according to client business needs and specifications, while meeting the company's quality standards. • Guide the analyst on project set up and analysis/calibration. Review the volume model, provide feedback to further adjust the model and the volume projection before the final review. • Provide coaching and feedback on project execution to other members on the team. • Ensure all presentations tell a clear story, provide insights and actionable recommendations.

Subject Matter Expert

• Demonstrate mastery in executing volumetric analyses using Nielsen’s proprietary forecasting models and tools, interpreting secondary data, and adjusting model outputs appropriately. • Develop deep forecasting knowledge and apply it across a variety of regions, clients and categories. • Resolve project issues on complex Forecasts. Demonstrates mastery and ability to improve “outside the model” forecasting tools. • Create technical training and development plans for the growth new hires.

Relationship Building

• Manage relationships with multiple stakeholders both internal and external. • Take ownership of the overall success of Specialty Forecasting Team by improving quality of client deliverables. • Build strong relationships with market teams to ensure smooth delivery with excellence. Thereby, growing the forecasting business.

Job Description

Role Purpose:

Provide full-service management of key client accounts through marketing research information, analysis and reports and identify new opportunities for developing business in Customised Research.

Primary responsibility would include developing business, especially across key FMCG clients in West by reaching out to them, understanding their challenges, sharing NIQ solutions and evolving the brief along with the clients to win business

Other responsibilities would include developing and delivering the proposals to win the business and work with the Customer Success Team to deliver the findings presentations to the clients.

Accountabilities:

Accountable for success of the team by ensuring revenue target as well as team development

Client Management

• Provides advice and consultation to clients and staff
• Handles complicated client queries or complaints
• Develops strategic understanding of industry trends, competition and opportunities of Nielsen
• Demonstrated recognition by client as an “expert” related to research knowledge areas
• Presents results of study to the client’s top management
• Ensures the smooth collection of debt from clients

Project Management

• Designs and plans research projects following client briefing and needs
• Supervises all stages of project management and monitors performance by working with the Customer Success team which will ensure the day today work is done
• Provides advice on the execution of projects, informs clients on progress and gives specific instructions to other departments regarding the collection and electronic processing of information

Thought leadership

• Introduce new solutions and thought leadership pieces to the team
• Strong understanding and appreciation of the various MR protocols such as concept testing, product testing, U&A, Segmentation, Profiling studies, BHT and so on.
• Very good understanding of Qualitative- should have worked on multiple methodologies, culture work is an added advantage
• Should have worked on Qual + Quant projects understanding the ways

Business Management

• · Develops the business (profit and loss responsibilities)
• · Strong Leadership Competencies (360-degree assessment), proven successful business record, and demonstrated ability to effectively work with diverse teams
• · Provide top management with thorough review of internal and client financials including budget and forecast
• · Provide top management with thorough review of internal and client financials including budget and forecast

Role Expectations

Scope

1. Would manage the end-to-end relationship with all clients with a focus on the FMCG clients

2. Would be responsible for revenue generation, client servicing and collections. Joint responsibility of the deliverables along with the customer success team

3. Would be supported by the customer success team – which will take on the responsibility of end to end completion & delivery of the project

ABOUT THIS JOB

The Manager for Qualitative Research, Consumer Insights assists the Director and Associate Director in leading the qualitative research team and is responsible for supporting the quality of research output as well as the engagement & client management of the practice area. He/she should be recognized and seen as having a strong expertise base in Qualitative research. 

Experience of working with (or previous academic studies within) Ethnography, Semiotics or Design thinking, are also valuable to the role. 
 

RESPONSIBILITIES

• Actively drive issue-based analyses, deliver proactive insights, and build effective analytical presentations and consultative storytelling to clients with insightful and actionable recommendations.
• Deliver three aspects of actionable insights KPIs: (1) quality of data, (2) quality of analysis and (3) quality of delivery (including. reporting and presentation).
• Build strong relationships with clients through an empathetic understanding of clients’ needs/requirements and consultative advisory.
• Interacting with prospective/existing clients and help with identifying new business opportunities by providing solutions to their business problems. 
• Assist in driving continuous innovation and leverage new techniques and technologies into the field of qualitative research.

 
A LITTLE BIT ABOUT YOU

Business acumen and well organized, including planning and focus to deliver the financial outcome.

Highly motivated, self-directed, pro-active & possess a driven personality capable of working within tight deadlines or an agile environment. Ability to manage multiple projects simultaneously while maintaining a strong client service orientation. 
 

ABOUT THIS JOB 

The Senior Manager for Qualitative Research, Consumer Insights assists the Director and Associate Director in leading the qualitative research team and is responsible for supporting the quality of research output as well as the engagement & client management of the practice area. He/she should be recognized and seen as having a strong expertise base in Qualitative research.  

Experience of working with (or previous academic studies within) Ethnography, Semiotics or Design thinking, are also valuable to the role.  

RESPONSIBILITIES 

• Actively drive issue-based analyses, deliver proactive insights, and build effective analytical presentations and consultative storytelling to clients with insightful and actionable recommendations. 
• Deliver three aspects of actionable insights KPIs: (1) quality of data, (2) quality of analysis and (3) quality of delivery (including. reporting and presentation). 
• Build strong relationships with clients through an empathetic understanding of clients’ needs/requirements and consultative advisory. 
• Interacting with prospective/existing clients and help with identifying new business opportunities by providing solutions to their business problems.  
• Assist in driving continuous innovation and leverage new techniques and technologies into the field of qualitative research. 

A LITTLE BIT ABOUT YOU 

Business acumen and well organized, including planning and focus to deliver the financial outcome. 

Highly motivated, self-directed, pro-active & possess a driven personality capable of working within tight deadlines or an agile environment. Ability to manage multiple projects simultaneously while maintaining a strong client service orientation.  

• Key account planning, development and management
• Act as main link resource to client.
• Develop and maintain close relationships and communication with decision makers of client / CRM
• Advise senior management of client status, problems, and opportunities
• Quality control of all deliverables to the client
• Develop, implement, coordinate, and manage research services projects
• Develop the proposal and prepare budget/cost
• Questionnaire, interview/discussion guide design
• Analyze and evaluate results
• Develop a conclusion and solid recommendation
• Present and report on work from the proposal to the analysis stage
• Control costs/budgeting
• Ensure company processes and compliance are followed
• Responsible for the morale, productivity, and efficiency of team
• Any other tasks assigned by the Commercial Director

Innovation matters. With best-in-class research and predictive analytical tools, NielsenIQ BASES, the worldwide leader in analyzing and consulting on new products, remains at the core of our clients' new product ideas, product messaging that inspires action, fresh packaging designs, and optimal product launch strategies. At NielsenIQ, you will work with industry-leading marketers and see your work come to life. Have you ever wanted to modernize the brand and bottle design for an iconic beer company? How about discovering the next big energy drink? At NielsenIQ, you can. Be curious. Be collaborative. Be forward-thinking. Join the Innovation team and work with our clients as a consultant, a problem solver, and the voice of NielsenIQ BASES at our clients.

Responsibilities

Work with a team of analysts to ensure prompt delivery of service to responsible clients to achieve the set financial objectives and other operational performance indicators.

• To assist the senior member to identify a new business opportunity in the industry
• Prepares client proposals and study designs and estimates costs of projects, with supervision
• Constructs and implements the analytical plan
• Develop study design, and questionnaires, and discuss analytical plans with the modeling team
• Monitors changes in job costs and communicates cost changes to client, as needed
• Run market simulations, analyze study data, and provides report conclusions and recommendations, with minimal supervision
• Prepares and presents study results to clients
• Consults with clients regarding research designs and general study concerns
• Supervises direct reports by answering questions, providing constructive and consistent feedback, and conducting performance appraisals in a timely manner

Client servicing

• Undertake sales activities in conjunction with the commercial team in terms of preparation and delivery of proposals and credentials
• Work with the Customer Success team on analysis to drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
• Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
• Identify and recommend enhanced and new services that answer clients' business needs
• Build and maintain ongoing relationships with the identified key persons within the client organization

A little bit about you

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data from a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next.

APMEA Specialty Pricing & Forecasting Team

Our objective at BASES, a service of NIQ, is simple… to help our clients innovate to elevate. Our people bring this objective to life via impactful consulting that capitalizes on BASES industry-standard pricing & forecasting models, our rich databases, and our proprietary analytical techniques. The world’s premier consumer marketers look to BASES to help them achieve better results from their innovation programs. The APMEA Specialty Pricing & Forecasting team is uniquely qualified to serve as our clients’ innovation research partner, leveraging both global reach and local presence. With best-in-class research and predictive analytical tools, Specialty Forecasting team accurately plans and predict sales helping clients maximize their ROI for the new product launch. Internally, we would be the ‘Centre of Excellence’ for any forecasting study and ‘Go to team’ for all methodology and executional challenges. Eventually, APMEA Specialty Pricing & Forecasting team would provide a platform to interact with the CMIs, Marketing and Revenue Management teams. There would be ample opportunities to work on high visibility and strategic projects, thereby gaining recognition from the wider BASES community. Also, there would be diverse opportunities to collaborate with clients across categories and regions, leading to a sharper learning curve for associates. Be curious. Be collaborative. Be forward thinking. Join the team and work as our client’s key partner, a problem solver and the mind behind in-market successes.

Accountabilities

Client Consulting

• Trusted partner: Understand the client needs, deliver with excellence, make an impact. • Subject matter expert for forecasting techniques. • Expected to consult on the scoping/methodology at the proposal. • Drive client satisfaction by providing insights and actionable recommendations. • Able to handle complex presentations, or presentations with senior clients or tough audiences.

Project Management & Commercial Leadership

• Be proactive at collecting client business questions and understanding the objectives. • Alignment with clients/ internal account leads on business objectives, marketing plans and final recommendations. • Delegates, supervises all stages of project management and monitors performance. • Ensure the services provided to clients are timely and according to client business needs and specifications, while meeting the company's quality standards. • Guide the analyst on project set up and analysis/calibration. Review the volume model, provide feedback to further adjust the model and the volume projection before the final review. • Provide coaching and feedback on project execution to other members on the team. • Ensure all presentations tell a clear story, provide insights and actionable recommendations.

Subject Matter Expert

• Demonstrate mastery in executing volumetric analyses using Nielsen’s proprietary forecasting models and tools, interpreting secondary data, and adjusting model outputs appropriately. • Develop deep forecasting knowledge and apply it across a variety of regions, clients and categories. • Resolve project issues on complex Forecasts. Demonstrates mastery and ability to improve “outside the model” forecasting tools. • Create technical training and development plans for the growth new hires.

Relationship Building

• Manage relationships with multiple stakeholders both internal and external. • Take ownership of the overall success of Specialty Forecasting Team by improving quality of client deliverables. • Build strong relationships with market teams to ensure smooth delivery with excellence. Thereby, growing the forecasting business.

Responsibilities

• Key account planning, development and management
• Act as main link resource to client.
• Develop and maintain close relationship and communication with decision makers of client / CRM
• Advise senior management of client status, problems and opportunities
• Quality control of all deliverables to client
• Develop, implement, coordinate, and manage research services projects
• Develop proposal and prepare budget/cost
• Questionnaire, interview/discussion guide design
• Analyze and evaluate results
• Develop conclusion and solid recommendation
• Present and report on work from proposal to analysis stage
• Control costs/budgeting
• Ensure company processes and compliance are followed
• Responsible for morale, productivity, and efficiency of team
• Any other tasks assigned by Commercial Director

Accountabilities of Ad & Design Manager

Client Consulting:

· Trusted partner: Understand the client needs, deliver with excellence, make an impact.

· Subject matter expert for Ad & Design Solutions.

· Expected to consult on the scoping/methodology at the proposal.

· Drive client satisfaction by providing insights and actionable recommendations.

· Able to handle complex presentations, or presentations with senior clients or tough audiences.

Project Management & Commercial Leadership:

· Be proactive at collecting client business questions and understanding the objectives.

· Alignment with clients/ internal account leads on business objectives, marketing plans and final recommendations.

· Delegates, supervises all stages of project management and monitors performance.

· Ensure the services provided to clients are timely and according to client business needs and specifications, while meeting the company's quality standards.

· Guide the analyst on project set up and analysis.

· Provide coaching and feedback on project execution to other members on the team.

· Ensure all presentations tell a clear story, provide insights and actionable recommendations.

Subject Matter Expert:

· Demonstrate mastery in executing Ad & Design.

· Develop deep Ad & Design knowledge and apply it across a variety of regions, clients and categories.

· Resolve project issues on complex studies. Demonstrates mastery on study designs.

· Create technical training and development plans for the growth of new hires.

Relationship Building:

· Manage relationships with multiple stakeholders both internal and external.

· Take ownership of the overall success of Specialty Ad & Design Team by improving quality of client deliverables.

· Build strong relationships with market teams to ensure smooth delivery with excellence. Thereby, growing the Ad & Design business

Please kindly note, the following job advertisement is intended exclusively for internal combined Company existing employees of NIQ & GfK. If you are not an existing NIQ or GfK employe we regret to inform you that your application for this position will not be considered. However, we encourage you to explore other opportunities that align with your qualifications and career aspirations, within our organization

Innovation matters. With best-in-class research and predictive analytical tools, NielsenIQ BASES, the worldwide leader in analyzing and consulting on new products, remains at the core of our clients' new product ideas, product messaging that inspires action, fresh packaging designs, and optimal product launch strategies. At NielsenIQ, you will work with industry-leading marketers and see your work come to life. Have you ever wanted to modernize the brand and bottle design for an iconic beer company? How about discovering the next big energy drink? At NielsenIQ, you can. Be curious. Be collaborative. Be forward-thinking. Join the Innovation team and work with our clients as a consultant, a problem solver, and the voice of NielsenIQ BASES at our clients.

Responsibilities

Work with a team of analysts to ensure prompt delivery of service to responsible clients to achieve the set financial objectives and other operational performance indicators.

• To assist the senior member to identify a new business opportunity in the industry
• Prepares client proposals and study designs and estimates costs of projects, with supervision
• Constructs and implements the analytical plan
• Develop study design, and questionnaires, and discuss analytical plans with the modeling team
• Monitors changes in job costs and communicates cost changes to client, as needed
• Run market simulations, analyze study data, and provides report conclusions and recommendations, with minimal supervision
• Prepares and presents study results to clients
• Consults with clients regarding research designs and general study concerns
• Supervises direct reports by answering questions, providing constructive and consistent feedback, and conducting performance appraisals in a timely manner

Client servicing

• Undertake sales activities in conjunction with the commercial team in terms of preparation and delivery of proposals and credentials
• Work with the Customer Success team on analysis to drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
• Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
• Identify and recommend enhanced and new services that answer clients' business needs
• Build and maintain ongoing relationships with the identified key persons within the client organization

A little bit about you

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data from a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next.