Main Duties and Responsibilities To influence and have the ability to challenge decisions in regard to the implementation of the.....
Main Duties and Responsibilities To influence and have the ability to challenge decisions in regard to the implementation of the continuing care process. The post holder will have to deal with complaints in a sensitive and timely manner according to organisational policies and procedures, trying to obtain local resolution where possible. To escalate to Senior Clinical Operational Manager as appropriate. Be able to communicate sensitive, highly complex / contentious information effectively, accurately and concisely to individuals or professional forums to NHS England and Health Ombudsmans level. Gain co-operation and agreement from stakeholders, using effective communication skills including a degree of negotiation, persuasion or motivation skills where appropriate as part of the role. To participate in/chair highly complex / contentious care planning meetings and reviews using negotiating techniques effectively. To act as independent decision-maker with freedom to act within agreed boundaries in relation to care package formulation and resource allocation within agreed cost parameters. Provides a Leadership style, which is underpinned with the values held within the organisation. Support their function to deliver against agreed metrics aligned to values and demonstrating improvement where appropriate. Handle function specific information, which may be sensitive, complex or confidential and appropriately recording, transferring and/or co-ordinating such information in accordance with the Data Protection Act. Make judgements on a range of complex issues relating to function, using own expertise and within responsibility level. Lead specialist on a specific project or area, deliver outcomes with a managed approach, providing timely updates to managers as required. Produce timely function specific advanced reports, papers and analysis using prolonged concentration where required. Manage delegated financial budget, for example, budget of a project in accordance with financial rules. Identify key priorities for their team in line with CHC team objectives, ensuring all staff are clear of their individual objectives and responsibilities. Identify for service improvement outlining a case for change to the Head of CHC. Where appropriate work in partnership with key stakeholders to develop an implementation plan. To Identify early any potential risks to the CCG related to the delivery of CHC and seek resolution or escalate to senior manager if required for further action Plan and manage own workload to weekly, monthly and annual timescales to ensure continuity of service. Plan and co-ordinate meetings, programmes or events involving senior managers and delegates from both internal and/or external organisations which require formulation of plans and delivery in agreed timeframes. Day to day supervision and line management, setting direction of the team ensuring all team members have clarity of purpose. Produce timely function specific advanced reports, papers and analysis using prolonged concentration where required. Provide timely advice, information or support to internal and external stakeholders around complex issues related to function, adhering to policies, legislation, governance requirements and best practice guidance. To work autonomously on a daily basis and will report directly to the operations manager. Act as an expert resource & provide professional advice on complex matters to patients and carers, acute trusts, nursing homes, nursing staff, GP practices, social services and the Health and Care Partnership in respect of NHS Funded Healthcare. To contribute to the safeguarding of vulnerable adults and children as per procedures Contribute to the review and development of existing information management systems and contribute to the development of an integrated approach to, service or initiative management. Develop policies and procedures in own work function with an impact on the wider organisation, as required. Ensuring that the Team works within the National Framework guidelines, following good practice guidance and all other Health and Care Partnership policies and procedures. Ensure that any other relevant polices in line with general duties are implemented and adhered to e.g. Safeguarding Vulnerable Adults, reporting as per Local Authority requirements. Provide regular reporting on the targeting of resources and monitoring their implementation from a value for money perspective. Provide oversight and monitoring of all aspects of Team budgets. Evaluate projects/function within identified portfolio for delivery against financial recovery/savings plans through providing sophisticated, high quality project analysis. Identify where financial recoveries could be made working alongside colleagues in financial and contractual departments but still ensuring that the needs of the client is maintained and the quality of care remains of a high standard without compromising the safety and well-being of all. Working with colleagues to ensure that public finances are apportioned appropriately following procurement policies and procedures. To review, on an agreed basis, the appropriateness of monies apportioned to individual and group cases. Working with Operational Lead and Head of Service to identify where financial and physical resources can be best apportioned to assist the delivery of care and delivery of the services core functions. Take a lead in the coordination of training, development and recruitment activity across the Team. Manage staff, undertaking appraisals, recruitment including progressing any disciplinary or capability issues, as necessary. Responsible for monitoring staff sickness and ensuring effective sickness performance management is complied with. Responsible for following the sickness policy and conducting sickness meetings when triggers are met. Responsible for managing staff caseloads. To contribute to the development of the service business plan, QIPP projects and leas on associated projects as required. Ensure compliance across the CHC team in relation to the maintaining of the individual patient database, ensuring all information is accurate, relevant and inputted. General The post holder will: Treat people with dignity and respect. Maintain a high standard of professional and personal conduct. Develop a culture that promotes equality and values diversity. The post holder must be aware of and committed to the equality and diversity policies of the organisation. Ensure the principles of openness, transparency and candour are observed and upheld in all working practices. Ensure compliance with all mandatory and statutory training relevant to the post. Be familiar with and adhere to the safeguarding policies, procedures, and guidelines for both children and adults at risk of abuse or neglect. This must be in conjunction with the Multi-agency Safeguarding Children and Safeguarding Adults at risk of abuse or neglect Multi- Agency Policy, Protocols and guidelines. Ensure that any infection prevention and control issues are reported appropriately. Be aware of and adhere to the provisions of the Health and Safety at Work Act and to ensure their own safety and the safety of others. Maintain confidentiality and adhere to the principles of data security and data protection. Follow a professional Code of Conduct, where relevant to the post. Participate in the organisational appraisal process. Be expected to undertake ongoing professional and personal development in line with the responsibilities of the post. This job description is not intended to be exhaustive. It describes the main duties and responsibilities of the post. It may be subject to change in accordance with developing organisational and service needs and wherever necessary, will follow appropriate consultation with the post holder. The post holder may be directed to complete other duties according to organisational requirements. These duties will always be reasonable and commensurate with the skills of the post holder and level of the post.
