Total 31 job vacancies by NHS Jobs

The following are the core responsibilities of the Operations Manager/Deputy Practice Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Deputy Practice Manager is responsible for: a. Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities b. Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times c. Overseeing the administrative elements of QOF, liaising with GPs, nursing staff and administrators d. Implementing systems to ensure compliance with CQC regulations and standards e. Reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed f. Acting as the lead for recruitment including pre-employment checks and DBS g. Evaluating, organising and overseeing the staff induction programme h. Implementing and embedding an effective staff appraisal process i. Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record j. Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare k. Leading the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues l. Actively encouraging and promoting the use of patient online services m. Updating and acting as the focal point for the practice website and social media sites n. Guiding staff and developing searches and audits on the clinical system o. Reviewing and updating clinical templates ensuring they relate to current practice p. Marketing the practice appropriately to ensure patient population is stable or increasing q. Managing contracts for and highlighting issues with services i.e., cleaning, gardening, window cleaning etc. r. Guiding the team to reach QOF targets (supported by the nursing and administrative leads) s. Ensuring the staff implement the practice wide approach to the management of all patient services matters t. Managing DNAs, providing data and planning tools coupled with liaison with referred repeat offenders In addition to the primary responsibilities, the Deputy Practice Manager may be requested to: a. Deputise for the Practice Manager b. Lead the management of the Patient Participation Group c. Implement the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level d. Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required e. Monitor and disseminate information on safety alerts and other pertinent information f. Support the overall practice clinical governance framework, submitting reports for OQF, enhanced services and other reporting requirements g. Guide the team to reach QOF targets (supported by the nursing and administrative leads) h. Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas i. Maintain the significant event database, providing advice to staff and briefing the team at meetings as required j. Identify trends and devise solutions to reduce risk and repeated occurrences of significant events k. Develop, implement and embed the practice audit programme (in conjunction with the lead nurse) l. Support the Practice Manager in the reviewing and updating of practice policies and procedures m. Support the practice and management team with continuous improvement and change initiatives

For further information about the main responsibilities please view the attached job description and person specification.

JOB DESCRIPTION - RECEPTIONIST/GP PERSONAL ASSISTANT PLACE OF WORK: Ramsey Health Centre POST TITLE: Receptionist and GP Personal Assistant (PA) - up to 37 hours per week PRIMARY ROLE: To provide a first point of contact to all patients, GPs, Practice Nurses and other medical staff RESPONSIBLE TO: Patient Services Supervisor RECEPTIONIST AND GP PERSONAL ASSISTANT To provide an efficient and professional point of contact for patients and visitors. To act as focal point of communication between patients, clinicians, practice and community staff. This post has no supervisory, managerial or budgetary responsibility. Specific Responsibilities: a. To receive patients in a friendly, polite and courteous manner and provide relevant information. b. Utilise SystmOne either by face-to-face or by telephone contact to ensure the efficiency of the appointment system and to monitor the flow of patients into the consulting and treatment rooms. To explain and show all patients how to use the automatic booking in system. c. To explain practice arrangements and formal requirements to all new patients and those seeking temporary cover, ensure that the correct procedures are adhered to. d. Respond promptly to all queries and requests for assistance from patients and other visitors. e. To book all temporary visitors into and out of the Health Centre. f. To act as Personal Assistant for a named Doctor and liaise between the Doctor and patient as required. g. To scan all patient documentation into the patients clinical record, ensuring that great care is taken in doing so and loading any results as necessary. h. To run all patient summaries off SystmOne for patient visits or as directed by the Doctor. i. To open and distribute post in accordance with Health Centre policy. j. To ensure that all complaints about services provided are directed to the Practice Manager. k. At lunchtime and at the end of the day to tidy the waiting room. l. To conduct a close down of the Health Centre and ensure proper security procedures are in place before exiting the building. m. Notify the Patient Services Supervisor of any inaccuracies, changes or items that need to be incorporated into the procedures to ensure the safe, efficient and smooth running of the practice. n. Participate in all staff training and practice meetings when required. o. To scan and load results. p. To target patients on QoF registers as directed by QoF co-ordinator. q. To take payments/deposits for private work and BP loans recording them appropriately in accordance with the Health Centre Policy. r. To make referrals to the District Nurse Team and Midwifery Team as directed by the Doctor. s. To assist patients with prescription requests and queries. Personal Assistant Dr XXXXX a. Act as Personal Assistant to XXXX. Act as the interface between the patient and doctor/nurse. Personal Development: a. To take responsibility for own developmental learning and performance. b. To participate in the practice appraisal scheme. c. To actively participate in ongoing meetings with the Patient Services Supervisor to review development and performance. d. To attend educational and other meetings as required. e. To undertake training as required including mandatory training and statutory training, core skills training and ongoing developmental training. f. Assess own learning needs and undertake learning as required. g. To take responsibility for maintaining a record of own personal development. h. To effectively manage own time, workload and resources. Transport: a. To organise urgent ambulances and 1-4 hour ambulances in accordance with protocols Prescriptions: a. To action all non-dispensing prescriptions requests iaw current protocols and deal with patient requests regarding. b. Action Systmonline requests iaw current protocols c. Action dispensary scripts iaw dispensary protocols Reception/Patient Waiting Area: a. To ensure on a daily basis that the area is kept both clean and tidy. Report any areas which need cleaning to the Patient Services Supervisor. b. To tidy and control all patient reading literature and leaflets. c. To check that all the information on the notice boards is relevant and up-to-date. Building: a. To secure the premises at the end of the day, usually 6.30pm Mon-Fri and ensure the building is totally secured including all lockable exits are locked, lights turned off and the alarm activated when necessary. Personal Qualities: The post holder will have regular contact with the public and will enjoy helping people of all ages and backgrounds. An outgoing personality, patience, tact, stamina and good communication skills as well as a high commitment to team work and a flexible approach to work is essential. Confidentiality: The post holder must maintain the confidentiality of information about patients, staff and other health service providers at all times. The work is of a confidential nature and information gained must not be communicated to other persons except in the recognised course of duty. Flexibility: This job description is intended to provide a broad outline of the main responsibilities only, the post holder will need to be flexible in developing the role and work closely with the Practice Manager.

For further information about the main responsibilities please view the attached job description and person specification. We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received. We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

For further information about the main responsibilities please view the attached job description and person specification.

Working under the direction of the Practice Manager, manage the Reception and administration (including care coordinators) and support operations of the practice, ensuring staff achieve their primary responsibilities, providing ongoing support and ensuring they deliver their duties to a high standard. This involves supporting the Patient Services Lead in day-to-day management and problem-solving of the non clinical team. Line manage reception and administrative staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training and completing staff appraisals as required. Ensure staff are performing to the requirements of their role and expectations managing their performance and supporting staff in their learning needs. Identify training needs for the team and develop or source relevant training programs. Create and maintain rotas for the reception and administration staff. Review and update administrative and reception policies and procedures to ensure compliance with regulations. Collaborate with the management team to compile practice reports and develop a strategic plan. Design, implement, and refine efficient office processes to enhance efficiency and comply with relevant legislation. Act as the primary contact for external organizations, including the police, solicitors, DVLA, and others. Manage temporary staff recruitment to maintain adequate cover during staff absences. Update the appointment system to reflect staff leaves and absences. Provide initial guidance and support to patients initiating verbal complaints. Oversee all deliveries to the practice, ensuring adherence to the cold chain policy where applicable. Assume the role of the building fire marshal, maintaining evacuation lists and managing the visitor's log. Management of the petty cash and ensuring accurate record keeping as well as reporting to the managing partner on a monthly basis. Working alongside the Practice Manager and HR to manage sickness absence amongst the administrative and reception teams, carrying out return to work meetings and managing high sickness absence levels. Ensure staff are following practice policies, protocols and procedures and where necessary, conduct performance reviews Investigating complaints directly linked or connected to the front of house and back office administrative functions supporting the Practice Manager in responding to complaints in a timely and effective manager Set targets for achievement on reception and administrative work such as telephone answering, document management etc and work with the management team in managing risk and reward. To organise regular staff meetings with the teams and ensure topics are relevant as well as cover all areas of compliance within the practice relevant to front of house and back office functions. To ensure learning from complaints and continuous improvement. To take key responsibility for excellent customer services and ensure excellent patient experience. This would involve regular monitoring and auditing of staff interaction with patients and recognizing areas of improvement. Ensure a culture of professionalism is maintained within the practice and holding oneself and others to account. Ensure staff follow the practice code of conduct. Working as part of the team and carrying out reception, admin and care coordinator functions. Provide IT support as and when required. Secondary Responsibilities Deputise for the Practice Manager during their absence (as required). Participate in audits as directed by the audit lead. Prepare meeting agendas, record minutes, and support the Practice Manager with website and social media management. Monitor and promote the Friends and Family Test to gather patient feedback. Champion continuous improvement initiatives, encouraging staff participation and suggestions. Assist with achieving QOF (Quality and Outcomes Framework) targets. Schedule and take minutes for Patient Participation Group meetings.

£1000 bonus when completed 12 months service (£500 for PT). Full time - this entails fixed shift working in a team rota pattern of 4 shifts on and 4 days off: 06:45 to 19:00 for 2-day shifts followed by 2-night shifts of 18:45 to 07:00. Part time - this entails fixed shift working: 06:45 to 19:00 for day shifts and night shifts of 18:45 to 07:00, working in a team rota pattern of 2 day shifts on, 8 days, 2 nights, 4 days off. Rolling rota available 2 years in advance. Average estimated overtime £3500 per annum NMC/HCPC Registration paid

The focus for the Reception Team Lead is on the patient experience, including their welcome at reception, the waiting room environment, access to appointments and services, and the overall care and consideration shown by the reception team. The role will have wide ranging responsibilities and fundamental to this is the requirement to continually assess their need to develop and improve front of house systems and support to provide an excellent service to patients, whilst managing patient expectations at the same time.The postholder will be responsible for managing and supervising the reception team and reception areas at both surgeries of the practice, acting in a professional, accountable and caring manner to patients and staff at all times. You will work closely with the Practice Manager and deputy leads / managers to provide management and support to the reception and administrative staff in the practice. Responsible for the smooth running of the reception and administration function; improving systems and processes and leading the team to improve access and the patient experience. Supporting staff to manage patient expectations according to the practice resources that are available. Manage the front of house operations of the practice to ensure smooth, efficient operation of the practice including reception, oversight of room availability, general administration, patient care and services. Ensure the waiting rooms/public areas are clean and well-presented, and that notice boards are up to date, music is playing, and queues are dealt with. Responsible for general office management of the back office at both surgeries, ensuring that reception office areas are tidy, well organised and well stocked. Oversee and manage any on the day changes to the rota systems for patient appointments to ensure cover and resilience at all times. Day to day support to receptionists and administrators when managing difficult patient interactions. Manage the development and transformation of the receptionist role to enable them to deliver a high standard of customer service. Support the practice to meet all access to appointment standards together with developing and implementing systems and processes to achieve higher than the standard access requirements and provide exemplar access for patients. Supporting the reception team to facilitate access to patient services by ensuring prompt telephone answering, and signposting to most appropriate service or clinician. Monitor daily, weekly and forward appointment availability, flagging up any concerns or shortfalls as appropriate. Supported by the management team and Partners. If/when online triage system is implemented, be part of the onboarding and implementation team. Assist in designing and understanding the system, and subsequent training of reception and other team members as appropriate to understand the system, and utilise it to its best effect to optimise use of available clinician resources. With support from management team and Partners. Assist with and offer advice on templates and Read Codes, ensuring reception staff are kept up to date. Manage all administrative functions within EMIS, AccuRX and other IT systems at the practice relevant to reception, ensuring all tasks are dealt with in a timely manner. Respond to patient enquires, compliments, comments, or complaints, in a timely and considerate manner ensuring adherence to the Complaints Policy including timescales for responding and taking actions to reduce future complaints. With support from the practice manager and deputies if appropriate. Support the Practice Manager and deputy leads/managers to ensure incident reporting, and complaints, are recorded appropriately according to policies and procedures and work together to ensure resolution. Ensure the patient registration procedure is up to date and understood by relevant staff and that it is carried out effectively and efficiently. Understand and manage the telephone system, daytime and out of hours, and be able to respond to problems in the absence of the Practice Manager and deputy leads/managers. Work collaboratively and support patient participation group activity, including attending relevant meetings. Alongside the Practice Manager and deputy leads/managers, liaise with and support the Patient Participation Group. Manage the prescription process team. Facilitate the close working of this team, and wider reception team with the pharmacy team to maintain and improve the current provision of prescription services. Support staff to manage patient expectations with respect to getting prescriptions completed. Act as a role model and manage the reception team, supporting, motivating and promoting good staff relations. Engage and motivate team members so that they understand and work to achieve objectives and feel that their role makes a positive contribution to the outstanding performance of the practice. Working with the Practice Manager and deputy leads/managers, line management of reception team including induction, sickness absence management, return to work interviews, staff appraisals, performance management, training and development of all reception staff. With Practice Manager and deputy leads/managers, manage allocation of duties in the reception team. Manage reception staff rotas and holidays, always ensuring efficient deployment of staff. Be prepared to train staff in various office applications, e.g. EMIS, Outlook, and Clarity Teamnet. Lead the daily Huddle and hold regular team meetings to ensure information is shared with the whole team and any issues are dealt with. Take an active role in planning, delivering and evaluating staff training afternoons. Work collaboratively with the Practice Manager and deputy leads/managers in the recruitment and induction process of new staff. Liaise with the Practice Manager and deputy leads/managers advising of flexible working requests, changes to hours on a monthly basis, and any termination arrangements. Be familiar with the practice computer systems, both clinical and office systems. Develop an understanding of the practice IT system, and IT service desk. Attendance and involvement at Significant Event and Clinical meetings when required. Have an understanding of QOF and the impact of reception on that. Have an understanding of CQC compliance in so far as reception is concerned. Understand security and fire alarm systems and be able to respond to any problems in the absence of the Operations Lead, Practice Manager and deputy leads/managers Be able to arrange emergency/urgent call outs for maintenance or utility issues. During the absence of the Practice Manager and deputy leads/managers take responsibility for any minor problems that may occur.

For further information about the main responsibilities please view the attached job description and person specification. We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

The following are the core responsibilities of the medical administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Processing incoming and outgoing mail b. File and store records as required c. Photocopy documentation as required d. Action all incoming faxes e. Process letters as requested f. Data entry of new and temporary registrations and relevant patient information g. Scanning of patient related documentation and attaching scanned documents to patients healthcare records h. Process referrals to external agencies such as secondary care i. Input data into the patients healthcare records as necessary j. Action GP2GP tasks k. Process referrals using the electronic referral system (ERS) l. Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms m. Process incoming e-test results, ensuring they are referred to the relevant clinician n. Read code data on Emis Web o. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately p. Manage all administrative queries as necessary q. Carry out system searches as requested r. Maintain a clean, tidy, effective working area at all times s. Support all clinical staff with general administrative tasks as requested t. Process all DNA letters in accordance with current protocol In addition to the primary responsibilities, the medical administrator may be requested to: a. Partake in audit as directed by the audit lead b. Produce meeting agendas and record the minutes of meetings where required. c. Support reception staff, providing cover during staff absences d. Book appointments e. Complete opening and closing procedures in accordance with the duty rota f. As required support the Reception Team in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

Please refer to the supporting documents section to retrieve the JD detailing the core responsibilities of this role. Your job is to support the day-to-day compliance management of Enki Medical practice sites (HWW, BV, LP and Enki) and branch locations (St.James & Attwood). The post holder will be responsible in supporting Services Manager with strategic overview working with Practice Team and supporting Senior PSAs to provide effective leadership and management that enables Sites to achieve agreed aims and objectives within a profitable, efficient, safe and effective working environment and ensure the delivery of compliant, high-quality services and patient care within Modality Clinical Governance framework. If you feel this is the ideal career advancing opportunity for you and you want to rise to the challenge of this opportunity, we welcome an application for you to join our growing team of likeminded people. The Modality Partnership reserves the right to close this vacancy at any time during the advertising period Pre-employment Vaccinations As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement. Right to work checks All applicants invited for interview will need to prove their right to work in the UK at the interview stage We are not able to offer sponsorship for this role References References must be secured prior to beginning employment, one must be your current or most recent employer. Employment history You must notify us of any employment gaps of 6 weeks or more.

The practice nurse will work as part of the primary healthcare team providing General Medical Services (GMS) to the patients of the practice, as well as supporting management team in the reviewing of clinical policies and procedures. As a member of our team, you will be responsible for the delivery of nursing services, working as part of the practice multidisciplinary team, delivering care within nurses scope of practice to the entitled patient population. Main duties of the job The job holder will report clinically to the Head of Nursing/Team Leader and administratively to the Practice Manager. Support the clinical team in the development of individual treatment plans for chronic disease management (such as asthma, COPD, diabetes, hypertension, CHD management). Provide routine nursing care to patients as required in accordance with clinical evidence based, such as NICE, CKS, NSF. Provide wound care including ulcer care, compression dressings, Doppler to patients. Provide childhood immunisations, travel medicines, participate in flu clinic. Refer patients directly to secondary care and other services as appropriate. Maintain accurate contemporaneous clinical records.

To be responsible for the delivery of General Practice nursing services, whilst working as part of the Practice multidisciplinary team, delivering care within their scope of practice to the patient population. The Practice Nurse will be responsible for the delivery of the GP Contract and extended service agreements, to include general routine nursing duties, health promotion, chronic disease management, health prevention, cervical cytology, national vaccination programmes and travel health, as well as supporting the management team in the achieving annual QOF targets. Please see Job Description attached for more info.

For further information about the main responsibilities please view the attached job description and person specification.

For further information about the main responsibilities please view the attached job description and person specification. We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received. We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)