Job Overview The Operations Manager plays a critical role in ensuring the smooth and efficient running of a general practice in E.....
Job Overview The Operations Manager plays a critical role in ensuring the smooth and efficient running of a general practice in England. This position involves overseeing the day-to-day operations, ensuring high-quality patient care, managing administrative and clinical support teams, and optimising workflows. The role combines both managerial and operational functions to enhance practice efficiency, compliance with regulatory standards, and a positive patient experience. Key Responsibilities Operational Leadership & Management Oversee the day-to-day operations of the practice to ensure smooth workflow and patient care. Coordinate and supervise clinical and administrative staff, ensuring adequate staffing levels and efficient resource management. Monitor and improve practice performance metrics, identifying areas for operational improvement. Manage patient flow and optimise appointment scheduling to reduce waiting times and enhance patient experience. Work closely with the Business Manager and clinical leadership to deliver strategic goals for the practice. Staff Management and Development Lead, train, and motivate the practice team Conduct performance reviews and provide feedback and support for staff development Implement training programs and ensure ongoing professional development for all team members. Maintain a positive and collaborative working environment that aligns with the practice's values and goals. Financial Management Manage the operational budget, ensuring efficient use of resources and cost control. Oversee specific financial aspects of the practice Support the Business Manager in delivering the financial strategic plan Compliance and Quality Assurance Ensure the practice adheres to all legal, regulatory, and NHS standards, including CQC regulations, GDPR, and other health service guidelines. Conduct audits and implement corrective actions where necessary to maintain compliance with all health and safety, safeguarding, and quality standards. Lead the preparation for inspections and quality assessments, ensuring the practice is always audit-ready. Patient Care & Experience Ensure a high standard of patient service and care, addressing any issues or complaints promptly and professionally. Work with the team to ensure patient satisfaction and a positive experience during their visits. Monitor patient feedback and use data to drive improvements in service delivery. Technology & Systems Management Oversee the use of practice management software, ensuring staff are trained and efficient in its use. Work to improve the technological infrastructure and implement new systems or technologies to improve efficiency. Ensure patient data is managed securely and in compliance with NHS IT systems and GDPR guidelines. Strategic Planning & Development Contribute to the development of the practice's operational strategy and long-term goals. Identify opportunities for service expansion or improvement, based on patient needs, market trends, and operational performance. Monitor industry trends and adjust operational processes to stay competitive and compliant with regulatory changes. Key Skills and Qualifications Educational Requirements: A degree in healthcare management, business administration, or related field (preferred). Relevant experience in a managerial role within a healthcare setting, ideally within a general practice environment. Experience: Proven experience in operations management within a healthcare or general practice setting. Understanding of NHS systems and processes, including GP contract regulations and CQC requirements. Experience in managing a diverse team and driving performance improvements. Skills: Strong leadership and team management skills, with the ability to motivate and guide staff effectively. Excellent organisational and problem-solving skills. Proficiency in healthcare management software and IT systems. Excellent communication skills, both written and verbal. Knowledge of relevant laws, regulations, and guidelines affecting general practice operations (CQC, NHS, GDPR, etc.). Personal Attributes Strong attention to detail and a commitment to maintaining high standards of care. Adaptability and the ability to manage change effectively. Proactive, with a focus on continuous improvement and innovation. Compassionate, patient-focused, and able to work collaboratively with clinical and administrative teams.