Main duties and responsibilities 1. Act as the first point of contact for the communications team via email, phone, MS Teams. Ans.....
Main duties and responsibilities 1. Act as the first point of contact for the communications team via email, phone, MS Teams. Answer and deal with general enquires independently and draft correspondence. Handle media enquiries and sensitive issues as appropriate; liaising with colleagues when a strategic input/ sign off is required. Monitor press coverage as requested. 2. Arrange and co-ordinate meetings, events and campaigns in line with team/Trust priorities. 3. Produce communications for internal use, such as the weekly staff bulletin, case studies, presentations etc. 4. Produce communications documents for external audiences, including publications, presentations, press releases and other documents using appropriate IT systems and software. 5. Contribute to graphic design, creation of marketing products and development of specialist communication products. 6. Maintain stakeholder databases and video/photo libraries. 7. Publish information on the Trust intranet, public-facing website and social media channels as appropriate. 8. Monitor and manage office resources and stocks, including raising purchase orders. 9. Undertake evaluation as necessary for own work, and wider teams work; e.g. evaluation of events. 10. To be familiar with and work within all MPFT/Inclusion policies. 11. Contribute to a positive working environment, focussing on high performance and delivery of results. 12. Work as part of the wider communications team to support and meet Trust priorities/objectives. Systems and equipment 1. Competent using Microsoft software, including Word, Excel, PowerPoint, Outlook, Teams. 2. Equipment and training will be provided where highly specialist, such as graphic design/project management/social media etc. 3. Advanced keyboard use to produce publications, presentations and processing of appropriate communication documents 4. Experienced in using social media channels such as Facebook, Instagram, Twitter/X, LinkedIn, and YouTube. 5. Ability and desire to learn new skills, such as video content development/ production. Decisions and judgements 1. The post holder will be required to work without direct supervision in relation to administrative processes, exercising discretion when responding to enquiries, prioritisation of own workload and using initiative to make suggestions for improvements to working practices. 2. Ability to deliver high quality communication support, including website and accessibility advice, and produce a broad range of content as required. 3. Ability to develop and embed quality control processes. 4. Ability to provide constructive feedback in relation to website content submissions. Communication and relationships 1. The post holder will be required to communicate with staff, stakeholder, patients, service users, carers and visitors. 2. The post holder must be able to communicate professionally both verbally and in writing. Physical demands of the job 1. The role is a desk-based job, requiring prolonged periods of sitting.