Leadership / Service Development Be proactive in undertaking specific responsibilities as delegated by Operational Lead/s i.e. ta.....
Leadership / Service Development Be proactive in undertaking specific responsibilities as delegated by Operational Lead/s i.e. take responsibility for work allocation, monitoring off annual leave and sickness/absence. Maintain and contribute to the development of standards of practice, conduct or decision making in conjunction with Operational Leads. Promote effective interpersonal relationships with all members of the multi-professional team thereby ensuring a good team spirit, collaborative and person centred working practices. Manage the team in accordance with Trust values and Care Group objectives. Work with colleagues to develop and communicate the vision of patient centred care. Participate in the formulation of operational plans; which take into account local, regional and national drivers and support their safe and effective implementation. Develop local objectives and plans within the team in conjunction with the Operational Manager to deliver services in line with the integrated care agenda and Care Group objectives. Analyse team data and information relating to performance to inform future service priorities. Ensure active service user involvement is embedded within the team to support service development and innovations. Contribute to the design and development of IT systems that support clinical delivery and capture data and information that will meet commissioners need and inform service evaluation and planning. Support the Operational Manager/Operational Lead to identify new business or contracts for local service provision. To be responsible for a designated area of work, as agreed with the Operational Lead/s and to plan and organise efficiently and effectively with regard to operational management and leadership and use of time. To decide priorities for own work area, balancing other patient related and professional demands, and ensure that these remain in accordance with those of the section as a whole. To comply with the organisational and departmental policies and procedures, and to be involved in the reviewing and updating as appropriate. Deputise for the Operational Lead/s in his/her absence, demonstrating a sound problem solving approach to clinical and management issues, seeking advice from senior staff as appropriate. Discuss personal and professional development needs during an annual appraisal, developing, agreeing and documenting action points in the electronic recording and personal development plan. Ensure that a smart, professional image that enhances the public perception of the Trust and the professionalism of its staff is portrayed. Service Management To work with Operational Lead/s and be responsible for the deployment, day-to-day management, supervision and co-ordination of designated staff, co-ordinating the day to day activities of the team. To develop detailed operational plans as instructed by the Operational Lead/s, in response to internal and external factors which are reviewed, monitored and updated through team meetings. Support the Clinical Leads /Operational Lead/s and Operational Manager to ensure that services are safe and effective and delivered in accordance with evidenced based standards and recognised good practice e.g. NICE guidance. To work with clinical and professional leads in ensuring the team are working to MPFT and care group clinical governance frameworks. This includes implementing recommendations and sharing good practice from serious incidents, complaints, identifying, owning and reporting of risk and actively engaging in clinical audits to ensure we are delivering effective services which adhere to the evidence base. To ensure quality is embedded within all aspects of service delivery and owned by staff. To support staff to actively engage in developing quality improvement projects within their team. Engage in and support the development of policies, procedures and working practices within the team. Ensure implementation, monitoring, evaluation and compliance with all policies and procedures in area of responsibility. Provide immediate advice and direction to team members in relation to operational service issues, analysing and interpreting the various options available. Provide managerial and technical advice to other disciplines and agencies in relation to the service. To manage performance data effectively and ensure that the team meet their national and key performance targets highlighted in the service specification. Where there are concerns around performance, action plans to be devised with the support of the Operational Lead/s and Operational Managers. Oversee the management of risk related to the delivery of team level services; identifying and monitoring risk, taking action where necessary to mitigate risk and escalating risks, as appropriate, with support from the Operational Lead/s or Operational Manager. To support clinical risk management activities within sphere of responsibility. Report near misses and untoward incidents, complaints, clinical emergencies, injury or medicine administration errors as detailed in departmental and Trust protocols and procedures, assist the Operational Lead/s in investigating incidents as required. Be proactive in seeking a response to the issues raised in order to disseminate the actions identified and provide own account of events if asked to support an investigation. Ensure systems are in place to respond promptly and appropriately, in an open manner, to complaints and queries concerning the services delivered at team level. Investigate complaints, meet and respond to complaints and draft complaint responses, as requested by the Operational Lead/s or Operational Manager. To evidence and highlight service performance against key outcomes and targets through robust data analysis and report writing. To ensure administration is fully embedded within the team and meets the demand and needs of the service. Communicate highly sensitive confidential information relating to patients and staff that require empathy, persuasion and reassurance. Demonstrate knowledge and understanding of budgetary restrictions and their implications. Act as a budgetary signatory in the absence of the Operational Lead/s. Manage the purchase of resources and equipment required for the delivery of team objectives. Workforce Management and Development Create a team culture in which staff are valued and well-supported and able to deliver services with care and compassion. Improve team functioning and effectiveness by developing team work in line with MPFT Trust Values. Establish structures within the team to ensure effective management and supervision of staff across the service. Ensure systems for clinical supervision are implemented and regularly reviewed for all team members. Work alongside the Operational Lead/s to undertake effective workforce planning, including succession planning and training and development planning to ensure the workforce has the necessary skills and knowledge to meet changing service needs as Primary care Networks develop and our MPFT integrated Care offer emerges. Support Operational Lead/s to manage recruitment and selection of staff, taking into account workforce plans and new ways of working. Monitor and manage attendance e.g. annual leave, training, study leave and sickness absence, taking appropriate management action as required. Working Conditions Frequent requirement for sitting in a restricted position for a substantial proportion of the working time either in meetings, at a computer desk or while driving Requirement for key board skills to use IT systems, writing reports, respond to emails etc. Occasional exposure to highly distressing or highly emotional circumstances, listening to clinical information (in meetings, supervision, etc) regarding service users experiences( e.g. child protection issues around extreme neglect and abuse). Frequent requirement to concentrate on reporting writing or data analysis, chairing contentious meetings. There may be frequent interruptions to deal with other urgent matters.
