Total 12 job vacancies by Mvci Asia Pacific Pte. Ltd.

Job Summary

The Executive Assistant & Finance Support reports to the Chief Financial Executive (CFE) for the Asia Pacific (AP), Europe & Middle East (EME) region, and is responsible for providing quality and efficient administrative assistance. This position also supports the whole AP and EME Finance & Accounting Organization.

Core Work Activities

Personal Assistant Duties:

· Provide comprehensive secretarial support, including managing calendars, scheduling meetings, and organizing appointments and engagements across different time zones (Asia, US and EME). Proactive in avoiding conflicts and findings suitable solutions.

· Proactively anticipate CFE needs and assist in ad-hoc tasks to facilitate efficient operations.

· Act as a liaison between the CFE and other stakeholders, conveying instructions and ensuring effective communication.

· Maintain confidentiality and handle sensitive information with discretion and professionalism.

Administrative, Event Planning and Travel Management

· Organize offsite regional AP & EME conference

· Organize both local/regional offsite team meetings/team building events within allocated budget

· Arrange and coordinate complex travel arrangements, including visa processing and accommodations. Prepare detailed meeting/ travel agenda and schedule meetings in advance of each trip

· Partner with travel agent ensuring accurate itinerary and billing

· Assist with general administration and clerical duties.

Compliance and Finance related support:

· Assist with annual review of SOPs for yearly audit

· Assist in preparation of power point slides for townhall, meetings and presentation

· Assist on monthly reporting and analysis

· Ensure SOPs and contents in Finance SharePoint are updated

· Gatekeeper for signing of documents, ensuring proper review process is followed

· Co-ordinate with various team for all required documents and agreements to be signed on a timely basis

Candidate Profile:

· Minimum Diploma. General Degree preferably in business, finance or accounting.

· 5-8 years relevant working experience.

· Finance and Accounting knowledge and experience is a plus.

· Able to work independently, set/adjust priorities effectively in a fast-paced environment.

· Possess good interpersonal, organizational, and problem-solving skills.

· Ability to learn quickly, multitask effectively and prioritize tasks under pressure.

· High level of professionalism, discretion, and confidentiality are a must.

· Excellent (written and verbal) communication skills.

· Attention to detail; sound judgment and use of discretion; diligence, dependability, and strong work ethic and sense of responsibility.

· Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.

· Flexible and able to work between three different time zone

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Summary

The Assistant Manager, Business Development participates in developing and implementing programs that will increase tour flow from marketing channels in the Asia Pacific (APAC) and Europe and Middle East (EME) markets, building relationships with external vendors and managing marketing materials. Evaluates programs for generating tours and implements solutions to enhance programs and tour flow. Communicates marketing strategyto external partners and internal marketing teams. Monitors and supports the day- to-day activities of partners

Perform general office duties to support Sales & Marketing operations. Promote awareness of brand imageinternally and externally. Gather materials and assembleinformation packages (e.g., brochures, promotional materials). Support the manager to follow up with regional and corporate legal and finance teams on partnership agreements and payments to partners.

Executing Marketing Strategy

• Involve in developing and implementing strategic plans to increasetour flow from marketing channels.
• Manage and execute tour generation program initiatives, including but not limited to member events, off-site locations and partnerships with vendors.
• Monitor and stabilisebroker’s tour production for specific brokersassigned.
• Ensure that pricingand communications regardingpreviews are consistent across all channels.
• Contribute to development and review of print ads, online ads, and other marketing materials (e.g., audio/video presentations, billboards, events, activities, seminars and special in-house functions).
• Monitor production from package sales and activation perspectives on a weekly basis to ensure proper forecasting and tour allotments.
• Monitor reports acrosschannels to determine focus for generating tours.

Managing Relationships External to Marketing

• Interact with team members from the Finance, Sales, Owner Services and Legal departments to resolve issues related to those functions.
• Source contacts of desired potential partners by assigned region and industry.
• Support to build and maintain relationships with marketing brokers to ensure there is a clear understanding of eligibility requirements or details of participation for generating tours.
• Share marketing information and strategy with sales team.

Candidate Requirements

• Minimum (5) years of equivalent work experience in marketing and/or sales from hospitality/airline or banking/credit card industry; partnerships experience preferred.
• Bachelor’s degree preferably in any of the following disciplines – Marketing, Corporate Communications, Public Relations and Business Administration.
• Excellent organizational and attention to detail skills.
• Proven verbal and written communication and negotiation skills.
• Proven ability to work in a team environment and interact with all levels of the organization.
• Language Requirement: This role would have to communicate to English or Mandarin speaking counterparts in the Chinese market. Excellent proficiency in reading and writing English is required. Knowledge in reading and writing Chinese (Mandarin) is essential.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Summary

Reporting to the Sales & Gallery Support Manager, the incumbent will work at the Sales Gallery and receive guests arriving to attend the sales preview. He/She will also be responsible for guest check-in, customer service, guest confirmation, gift distribution, reporting, ensuring that effective costs measures are maintained as well as administrative duties.

Core Work Activities

1. Promote good working relationships between the Sales Gallery and all other departments, ensuring clear lines of communication are maintained.
2. Maintain a professional and high standards of appearance and demeanor.
3. Lead by example by maintaining high standards and professional leadership, inspire, motivate and be an active hands-on participant.
4. Assist the Sales Manager in the overall efficient operation of the Sales Gallery as well as generation of reports.
5. Respond to and manage in a timely manner any guest concerns or complaints in conjunction with any relevant departments i.e. Marketing, Customer Delivery.
6. Ensure all guests are greeted and registered in a timely manner, and that all gallery administrative support associates provide the highest level of guest service in their interaction with tour guests at all times.
7. Ensure that all cash operation accounts are regularly checked and audited and any discrepancies are immediately reported to the Finance department and Sales Manager.
8. Ensure that Sales Gallery facilities, property and assets are maintained to a high standard at all times.
9. Managing inventories and ordering and invoices of items in Gallery.
10. Completing reports required for sales and encore operations.
11. Any other tasks as deemed productive and required by the Sales & Gallery Support Manager/Assistant Gallery Manager and the Sales Manager.
12. To prepare welcome letters & deliver to hotels for Preview Packages overseas guests (when travel resumes)

13. Handling monthly auditing with Finance team.

14. Gallery administration tasks on adhoc basis as assigned.

Candidate Profile

• Candidates with diploma and above preferred, though not an essential requirement.
• Minimum 1-2 years’ experience in customer service and preferably in hospitality industry.
• Knowledge of English or Mandarin Language is essential as this role is expected to communicate to English or Mandarin speaking guests.
• Good Computer proficiency.
• Must be available to work the following working hours:

- Wednesday to Friday: 2pm to 11pm

- Saturday and Sunday: 10am to 7pm

If you believe you are the one we are seeking, apply here and attach your resume giving full details of qualifications, experience as well as current and expected salary.

We regret that only short-listed candidates will be notified.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Summary

Contribute to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers as well as reload Owners. Develop relationships with prospective owners by soliciting and following up on referrals and leads. Cater the sales experience to the individual needs and preferences of each potential owner, and follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner efficiently. Maintain the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and to develop future business opportunities (i.e., reloads, referrals, additional sales).

Core Work Activities

Building and Maintaining Customer Base

• Answer owner questions regarding use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery.
• Follow up on referrals/leads from owners.
• Fulfill requests from owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
• Contact owners to monitor satisfaction, make aware of upcoming promotions, and develop business opportunities (e.g., reloads, referrals).
• Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities.
• Monitor contract processing to minimize rescission decisions, provide comprehensive owner assurance and ensure timeliness of closings.

Giving Sales Presentations

• Follow and adhere to the Consultative Sales Process when presenting to owners and guests.
• Establish trust with the prospective owner and Owners throughout the entire sales process to build on-going rapport.
• Discover the needs of prospective owners and Owners through a series of strategically layered questions/discussion and utilize the information to customize the sales presentation.
• Provide prospective owners and Owners a Sales Gallery, Property and Model tour specific to their sales distribution site.
• Explain the features, advantages and benefits of the product and advocate the appropriate amount of points to accommodate the prospective owners and Owners current and future vacation needs.
• Complete and close the sales contract process by ensuring all required/legal paperwork and documents are signed and notarized.
• Practice and continue to develop and improve sales script and presentation.
• Ensure clear understanding of finance options and present as an approach to ownership.
• Prepare for daily appointments (e.g., review tour sheet, owner history, presentation details, etc).
• Follow up face-to-face guest interaction with email, phone, or mail correspondence and facilitates use of Vacation Ownership Advisor.
• Answer Owner and customer questions regarding product information, servicing issues, construction work, financing, maintenance, repairs, and appraisals.
• Use, demonstrate, and/or coordinate virtual tour (eTour) software for guests.

Conducting and Managing Business Transactions

• Assure complete and accurate processing of documents pertaining to sales.
• Review details of contracts with prospective owners and Owners once they decide on purchase.
• Thoroughly review loan applications and financial documents with the customer and ensure completed properly.
• Work with Sales Management to minimize cancellations, provide comprehensive owner assurance and ensure timeliness of closings.
• Analyze problems and formulate a strategy and plan to overcome challenges of getting work done quickly with a high degree of quality.
• Complete purchase summary worksheet at end of each sale.
• Reach out to and influence Legacy Owners and Every Other Year (EOY) Owners to enroll, upgrade and maximize all reload opportunities.

Providing Service to Others

• Respond to and monitor the resolution of customer and Owner inquiries in a timely manner with accurate information.
• Leverage resources for providing service to guests and Owners (e.g., Vacation Ownership Advisors) in an effective manner.

Other

• Manage time effectively to punctually attend daily team meetings, training sessions, and guest/owner appointments.
• Demonstrate total understanding of the culture and processes of the organization.
• Improve sales presentation approach through self-critique, practice, and lessons from the feedback provided by others (e.g., Sales Manager Coaches, Guests, Owners).
• Participate in formal training sessions offered by management team.
• Attend daily huddles and regularly scheduled team/manager meetings.
• Assist in the development and mentoring of other Sales/Membership Executives as requested.
• Maintain an awareness of current events (e.g., news, sports, pop-culture) and information on site locations to enable and promote customer relationship building.
• Perform other duties as assigned.
• Understand and abide by state and federal regulation around all sales and/or marketing activity (i.e. Do Not Call Lists, State registrations, Exemptions, etc).

PREFERRED QUALIFICATIONS

• Required language(s): This role is expected to communicate to English or Bahasa Indonesian speaking guests. Knowledge of English/Bahasa Indonesian dialect is essential
• Minimum high school diploma Secondary Level or Diploma Level
• One-year sales experience
• Must be willing to work on weekends and holidays as required by business needs.
• Working hours: Wednesday to Friday: 3pm to 11pm
• Saturday and Sunday: 10am to 7pm

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Summary

Contribute to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers as well as reload Owners. Develop relationships with prospective owners by soliciting and following up on referrals and leads. Cater the sales experience to the individual needs and preferences of each potential owner, and follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner efficiently. Maintain the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and to develop future business opportunities (i.e., reloads, referrals, additional sales).

Core Work Activities

Building and Maintaining Customer Base

• Answer owner questions regarding use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery.
• Follow up on referrals/leads from owners.
• Fulfill requests from owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
• Contact owners to monitor satisfaction, make aware of upcoming promotions, and develop business opportunities (e.g., reloads, referrals).
• Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities.
• Monitor contract processing to minimize rescission decisions, provide comprehensive owner assurance and ensure timeliness of closings.

Giving Sales Presentations

• Follow and adhere to the Consultative Sales Process when presenting to owners and guests.
• Establish trust with the prospective owner and Owners throughout the entire sales process to build on-going rapport.
• Discover the needs of prospective owners and Owners through a series of strategically layered questions/discussion and utilize the information to customize the sales presentation.
• Provide prospective owners and Owners a Sales Gallery, Property and Model tour specific to their sales distribution site.
• Explain the features, advantages and benefits of the product and advocate the appropriate amount of points to accommodate the prospective owners and Owners current and future vacation needs.
• Complete and close the sales contract process by ensuring all required/legal paperwork and documents are signed and notarized.
• Practice and continue to develop and improve sales script and presentation.
• Ensure clear understanding of finance options and present as an approach to ownership.
• Prepare for daily appointments (e.g., review tour sheet, owner history, presentation details, etc).
• Follow up face-to-face guest interaction with email, phone, or mail correspondence and facilitates use of Vacation Ownership Advisor.
• Answer Owner and customer questions regarding product information, servicing issues, construction work, financing, maintenance, repairs, and appraisals.
• Use, demonstrate, and/or coordinate virtual tour (eTour) software for guests.

Conducting and Managing Business Transactions

• Assure complete and accurate processing of documents pertaining to sales.
• Review details of contracts with prospective owners and Owners once they decide on purchase.
• Thoroughly review loan applications and financial documents with the customer and ensure completed properly.
• Work with Sales Management to minimize cancellations, provide comprehensive owner assurance and ensure timeliness of closings.
• Analyze problems and formulate a strategy and plan to overcome challenges of getting work done quickly with a high degree of quality.
• Complete purchase summary worksheet at end of each sale.
• Reach out to and influence Legacy Owners and Every Other Year (EOY) Owners to enroll, upgrade and maximize all reload opportunities.

Providing Service to Others

• Respond to and monitor the resolution of customer and Owner inquiries in a timely manner with accurate information.
• Leverage resources for providing service to guests and Owners (e.g., Vacation Ownership Advisors) in an effective manner.

Other

• Manage time effectively to punctually attend daily team meetings, training sessions, and guest/owner appointments.
• Demonstrate total understanding of the culture and processes of the organization.
• Improve sales presentation approach through self-critique, practice, and lessons from the feedback provided by others (e.g., Sales Manager Coaches, Guests, Owners).
• Participate in formal training sessions offered by management team.
• Attend daily huddles and regularly scheduled team/manager meetings.
• Assist in the development and mentoring of other Sales/Membership Executives as requested.
• Maintain an awareness of current events (e.g., news, sports, pop-culture) and information on site locations to enable and promote customer relationship building.
• Perform other duties as assigned.
• Understand and abide by state and federal regulation around all sales and/or marketing activity (i.e. Do Not Call Lists, State registrations, Exemptions, etc).

PREFERRED QUALIFICATIONS

• Required language(s): This role is expected to communicate to English or tagalog speaking guests. Knowledge of English/tagalog dialect is essential
• Minimum high school diploma Secondary Level or Diploma Level
• One-year sales experience
• Must be willing to work on weekends and holidays as required by business needs.
• Working hours: Wednesday to Friday: 3pm to 11pm
• Saturday and Sunday: 10am to 7pm

Job Summary

Contribute to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers as well as reload Owners. Develop relationships with prospective owners by soliciting and following up on referrals and leads. Cater the sales experience to the individual needs and preferences of each potential owner, and follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner efficiently. Maintain the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and to develop future business opportunities (i.e., reloads, referrals, additional sales).

Core Work Activities

Building and Maintaining Customer Base

• Answer owner questions regarding use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery.
• Follow up on referrals/leads from owners.
• Fulfill requests from owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
• Contact owners to monitor satisfaction, make aware of upcoming promotions, and develop business opportunities (e.g., reloads, referrals).
• Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities.
• Monitor contract processing to minimize rescission decisions, provide comprehensive owner assurance and ensure timeliness of closings.

Giving Sales Presentations

• Follow and adhere to the Consultative Sales Process when presenting to owners and guests.
• Establish trust with the prospective owner and Owners throughout the entire sales process to build on-going rapport.
• Discover the needs of prospective owners and Owners through a series of strategically layered questions/discussion and utilize the information to customize the sales presentation.
• Provide prospective owners and Owners a Sales Gallery, Property and Model tour specific to their sales distribution site.
• Explain the features, advantages and benefits of the product and advocate the appropriate amount of points to accommodate the prospective owners and Owners current and future vacation needs.
• Complete and close the sales contract process by ensuring all required/legal paperwork and documents are signed and notarized.
• Practice and continue to develop and improve sales script and presentation.
• Ensure clear understanding of finance options and present as an approach to ownership.
• Prepare for daily appointments (e.g., review tour sheet, owner history, presentation details, etc).
• Follow up face-to-face guest interaction with email, phone, or mail correspondence and facilitates use of Vacation Ownership Advisor.
• Answer Owner and customer questions regarding product information, servicing issues, construction work, financing, maintenance, repairs, and appraisals.
• Use, demonstrate, and/or coordinate virtual tour (eTour) software for guests.

Conducting and Managing Business Transactions

• Assure complete and accurate processing of documents pertaining to sales.
• Review details of contracts with prospective owners and Owners once they decide on purchase.
• Thoroughly review loan applications and financial documents with the customer and ensure completed properly.
• Work with Sales Management to minimize cancellations, provide comprehensive owner assurance and ensure timeliness of closings.
• Analyze problems and formulate a strategy and plan to overcome challenges of getting work done quickly with a high degree of quality.
• Complete purchase summary worksheet at end of each sale.
• Reach out to and influence Legacy Owners and Every Other Year (EOY) Owners to enroll, upgrade and maximize all reload opportunities.

Providing Service to Others

• Respond to and monitor the resolution of customer and Owner inquiries in a timely manner with accurate information.
• Leverage resources for providing service to guests and Owners (e.g., Vacation Ownership Advisors) in an effective manner.

Other

• Manage time effectively to punctually attend daily team meetings, training sessions, and guest/owner appointments.
• Demonstrate total understanding of the culture and processes of the organization.
• Improve sales presentation approach through self-critique, practice, and lessons from the feedback provided by others (e.g., Sales Manager Coaches, Guests, Owners).
• Participate in formal training sessions offered by management team.
• Attend daily huddles and regularly scheduled team/manager meetings.
• Assist in the development and mentoring of other Sales/Membership Executives as requested.
• Maintain an awareness of current events (e.g., news, sports, pop-culture) and information on site locations to enable and promote customer relationship building.
• Perform other duties as assigned.
• Understand and abide by state and federal regulation around all sales and/or marketing activity (i.e. Do Not Call Lists, State registrations, Exemptions, etc).

PREFERRED QUALIFICATIONS

• Required language(s): This role is expected to communicate to English or Bahasa Indonesian speaking guests. Knowledge of English/Bahasa Indonesian dialect is essential
• Minimum high school diploma Secondary Level or Diploma Level
• One-year sales experience
• Must be willing to work on weekends and holidays as required by business needs.
• Working hours: Wednesday to Friday: 3pm to 11pm
• Saturday and Sunday: 10am to 7pm

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Summary

Reporting to the Associate Director Financial Services, the Collections Executive will primarily perform collection functions and maintain the finance contracts. He/She will resolve any financial disputes in a diplomatic and professional manner and is expected to perform other related receivable functions. While carrying out the job, he/she will ensure that all audit requirements are adhered to.

The Collection Executive is also required to perform administrative duties for the Collections Team in Singapore and other regional sites if necessary. Duties include making frequent outbound collection calls, managing the team’s email account, cancellation paperwork, letters, payoff quotes, collections batching, month end reporting.

Core Work Activities

1. Contacting members for delinquent loan instalments as well as overdue maintenance fees (yearly).
2. Maintain & oversee of the department’s mailbox to resolve member’s issues & problems.
3. Prepare re-acquired & revocation summaries for management reviews & approvals.
4. Preparation of the weekly, monthly reports for management reviews.
5. Follow-up on actions with the month end ageing report.
6. Assisting in the ad hoc assignments & projects from management from time to time.
7. Undertake training for the team on the best practices for collections.
8. Review & streamline processes to improve the efficiency & effectiveness of the department.

EDUCATION AND EXPERIENCE

1. Minimum GCE O Levels
2. Minimum 1 year of experience in consumer finance collections
3. Persuasion and negotiation skills are essential
4. Demonstrates effective problem-solving skills
5. Well-organised and has a keen eye for detail
6. Highly service-oriented and is an effective team player
7. Able to handle all matters in confidentiality
8. This role is expected to communicate to English or Bahasa Indonesian speaking guests. Knowledge of English and Bahasa Indonesian language is essential.
9. Proficient in MS Word, Excel, Access and Outlook

If you believe you are the one we are seeking, apply here and attach your resume giving full details of qualifications, experience as well as current and expected salary. Only shortlisted candidates will be notified.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

JOB SUMMARY

Oversee APEME's IT procurement strategy from the Asia-Pacific region, assuring project success through vendor alliances, soliciting, and assessing bids and quotes, and giving detailed cost analysis to IT leadership. Responsible for the entire procurement cycle, from placing equipment purchases to coordinating shipment to numerous sites, as well as handling each site's financial documents. Draft and execute the relevant purchase orders, contracts, and agreements, as well as guarantee that new department members are properly inducted and trained. Maintain strict oversight over both internal and external spending reconciliation.

Provide vital support for IT asset management by creating and maintaining digital and physical file systems for the organization's records, reports, and documents. Assume responsibility for collecting and organizing industry research, project assessments, and keeping a comprehensive vendor and resource database. Demonstrate skill in managing many projects, meeting tight deadlines, and communicating effectively at all levels of the organization.

Manage the IT department's day-to-day administrative operations at the APEME Regional Office in Asia Pacific. Ensure that information and documents are securely and efficiently transmitted via digital, postal, or fax connections. Aside from computers, be able to use a number of typical office gadgets efficiently. Create correspondence, memoranda, and other important papers with numerous software apps. Manage the department's postal operations, including the receipt and distribution of incoming mail. Gather, organize, and file important records and business transactions. Easily retrieve and enter work-related information into computer systems.

CORE WORK ACTIVITIES

Procurement and Contracting

• Primary liaison and administrator for vendor management activities in the region, manage vendor relationships and track contractual agreements; conduct vendor performance reviews and evaluation.
• Regularly organize & conduct pricing benchmark to ensure vendor competitiveness.
• Identify and research for potential vendors (not only for IT equipment, but for software vendors as well) within MVW guidelines, secure bids and quotations i.e. RFP.
• Create and maintain the vendor library for the record keeping and future reference.
• Conduct quarterly review of vendors, check on each vendor’s insurance documents and other agreement to ensure the vendor remains in line with MVW policies.
• Periodically review the company’s IT hardware standard and software standards to ensure they are up to date in the vendor’s catalog and in practice.
• Ensure risk assessment of vendors and alignment with MVW Risk Assessment team.
• Ensure timely procurement and delivery of IT equipment to the Singapore offices, and/or project locations required.
• Educate and conduct training for the IT onsite team on the procurement process and IT Services system to support the business units and guide the existing associates onboarding process for off-site locations.
• Develop procurement process for existing and new countries taking into consideration of various country’s regulations.
• Liaise with Business Units (especially during projects) to determine their product & service needs, ensure it meets their requirement & within the approved budget.
• Align with Service Procurement, IT, Risk Management and Security team leadership, and other internal stakeholders to assist with achievement of department strategies.

Project Management and Delivery

• Assist with design and delivery of project management plans and reports within project timelines.
• Provide guidance to business partners on IT plans pertaining to projects.
• Partner with site IT associates on projects movement and needs.
• Provide guidance to ensure the success of project delivery on-time. Coordinate internal resources for flawless project execution.
• Coordinate with Finance in preparation of budget files for each project.
• Maintain project documentation i.e. risk assessment, audits, scope of work, etc.
• Escalate and manage project risk and contingency plan.

Support Management

• Maintain record for Software licenses, hardware support’s license expiry and tracking for all sites in the AP region.
• Assist in the system upgrade for IT Services Tools, gather the requirement and perform the data migration.
• Support site hardware refresh plans and provide recommendation on hardware standards internally before liaison with the vendors.
• Assist with preparation of annual IT budgets and long-range plans.
• Assist management in process improvement to resolve any hardware end-of-life, or delivery issues.
• Provide generic support to IT Field Services team wherever required.

Asset Management

• Create and maintain a thorough and efficient record system to track all IT assets across AP region.
• Oversee, collate and catalogue market research, project analysis and vendor/resource library.
• Coordinate the leasing of IT equipment as directed by IT management.
• Liaise with IT and site management to coordinate the return of IT equipment for all leavers.
• Administer and maintain the hardware refreshment and life cycle, and acts as the primary liaison with the business for disposal of hardware (with or without value).

Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Follow company and department policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

Communication

• Provide assistance to coworkers, ensuring they understand their tasks.
• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
• Speak to guests and co-workers using clear, appropriate and professional language.

Working with Others

• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Support all co-workers and treat them with dignity and respect.

Quality Assurance/Quality Improvement

• Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Comply with quality assurance expectations and standards.
• Monitor the performance of others to ensure adherence to quality expectations and standards.

Personal Computer Support

• Maintain accurate inventory of desktop and laptop computers and related peripherals (e.g. printers, scanners, etc.).
• Support the IT team with the development of training materials and procedures related to the proper use of hardware and software.

Physical Security

• Support the Information Technology team with:
• Educating users regarding procedures for ensuring physical security of technological devices (e.g., personal computers, handheld devices including cell phone).
• Ensuring all backup tapes are locked in a secure location.
• Educating users regarding procedures for securing Personal Identifiable Information (PII).
• Ensuring the workshop, computer and telephone rooms are kept locked at all times and access is restricted.
• Ensuring that computer and telephone rooms are free of food, drink, and trash.
• Maintaining compliance with policies regarding limiting the storage of excess materials in the computer and telephone rooms.
• Ensuring redundant hardware is decommissioned, wipe and disposed in strict accordance with corporate policies.

CANDIDATE PROFILE

- High school diploma/GCSE/ O’Level equivalent (essential)

- Technical IT training (an advantage)

- Experience in Procurement, preferably within an IT environment

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

MARRIOTT VACATION CLUB ASIA PACIFIC (MVCI)

We are the world's largest pure-play timeshare company and develop well-known timeshare brands including Marriott Vacation Club, Sheraton Vacation Club and Westin Vacation Club. We offer a range of opportunities for talented individuals to encourage our clients to experience the joy of taking holidays the Marriott way!

We invite you to discover the career of a lifetime. We are seeking qualified individuals to join our team in either Singapore or Bangkok.

By joining our team, an attractive package awaits you:

• Monthly salary of THB50,000 / SGD2,800 to SGD 3,600
• Opportunity to earn additional monthly bonuses
• 5-day work week
• Supportive and fun working environment

CUSTOMER SERVICE EXECUTIVE (ENGLISH & JAPANESE SPEAKING)

The Customer Service Executive will be responsible for servicing inbound member calls from our exclusive Marriott Vacations Club Member base. This position will complete reservations and encourage member retention through value-added delivery.

Job Responsibilities:

• Handle in-bound calls within corporate service levels
• Assist customers in vacation planning and worldwide hotels reservations
• Answering customer enquiries and resolving customer care issues
• Optimize booking opportunities and promoting member retention and loyalty
• Answer emails with accuracy, clarity and simplicity in a customer friendly manner
• Works cross functionally with other departments to ensure business needs are addressed and member satisfaction achieved

Job Requirements:

• Candidate must possess at least a Diploma or higher.
• 1 year of working experience in the related field is preferred
• Customer service oriented
• Good Communication Skills
• Excellent telephone etiquette, good written and verbal communication skills
• Experience with travel related reservation system will be an advantage
• Ability to multi-task and work independently with minimal supervision
• Required language(s): This role is expected to communicate to English or Japanese speaking guests. Knowledge of English/Japanese is essential

If you believe you are the one we are seeking, apply here and attach your resume giving full details of qualifications, experience as well as current and expected salary.

We regret that only short-listed candidates will be notified.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

MARRIOTT VACATION CLUB ASIA PACIFIC (MVCI)

We are the world's largest pure-play timeshare company and develop well-known timeshare brands including Marriott Vacation Club, Sheraton Vacation Club and Westin Vacation Club. We offer a range of opportunities for talented individuals to encourage our clients to experience the joy of taking holidays the Marriott way!

We invite you to discover the career of a lifetime. We are seeking qualified individuals to join our team in either Singapore or Bangkok.

By joining our team, an attractive package awaits you:

• Monthly salary of THB50,000 / SGD2,800 to SGD 3,600
• Opportunity to earn additional monthly bonuses
• 5-day work week
• Supportive and fun working environment

CUSTOMER SERVICE EXECUTIVE (ENGLISH & JAPANESE SPEAKING)

The Customer Service Executive will be responsible for servicing inbound member calls from our exclusive Marriott Vacations Club Member base. This position will complete reservations and encourage member retention through value-added delivery.

Job Responsibilities:

• Handle in-bound calls within corporate service levels
• Assist customers in vacation planning and worldwide hotels reservations
• Answering customer enquiries and resolving customer care issues
• Optimize booking opportunities and promoting member retention and loyalty
• Answer emails with accuracy, clarity and simplicity in a customer friendly manner
• Works cross functionally with other departments to ensure business needs are addressed and member satisfaction achieved

Job Requirements:

• Candidate must possess at least a Diploma or higher.
• 1 year of working experience in the related field is preferred
• Customer service oriented
• Good Communication Skills
• Excellent telephone etiquette, good written and verbal communication skills
• Experience with travel related reservation system will be an advantage
• Ability to multi-task and work independently with minimal supervision
• Required language(s): This role is expected to communicate to English or Japanese speaking guests. Knowledge of English/Japanese is essential

If you believe you are the one we are seeking, apply here and attach your resume giving full details of qualifications, experience as well as current and expected salary.

We regret that only short-listed candidates will be notified.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

JOB SUMMARY

Reporting to the Associate Director, Finance, the Accountant will be responsible for month-end close and balance sheet management process, statutory and financial reporting, and ensuring the maintenance of strong internal controls. In performing the duties, legal regulations, GAAP as well as operating procedures of Marriott Vacation Club International (MVCI) must be complied.

Position requires strong collaboration with other team members and other departments in ensuring the day-to-day accounting functions under the Accountant’s responsibility are operating smoothly.

CORE WORK ACTIVITIES

1. Accounting and Month End Close Execution

• Prepare standard journal entries with correct PeopleSoft GL string and project ID.
• Ensure all accruals, amortizations and period close journal entries are prepared accurately and on a timely manner.
• Analyze monthly financials variances against prior month or prior quarter, forecast and budget.
• Work with Asia Pacific (AP) finance and US team to resolve accounting discrepancies and implement process improvements around the month-end close process.
• Ensure all financial closing timelines are met.
• Ensure overall processing integrity and accuracy.
• Support business partners in addressing their queries and needs.
• Assist in processing refunds in payment platforms and other payments where required

2. Balance Sheet Reconciliation

• Prepare schedules and reconciliation to support balance sheet positions.
• Ensure all balance sheet reconciliations are supported with adequate documentation.
• Understand the nature of transactions in the reconciliations and investigate irregularities.
• Ensure all issues identified during the reconciliation review process are clear in the next reporting period.
• Record reconciling entries resulting from reconciliation.

3. Inter-company and International Billings

• Check that inter-company billings are valid and well supported.
• Challenge billings that are incorrect, invalid or not adequately supported.
• Raise inter-company recharges and book billing to correct operating unit and account code.
• Confirm, reconcile and settle intercompany balances monthly.

4. Statutory Reporting

• Prepare statutory reporting deliverables for audit, tax and others accurately and timely.
• Assist in completion of statutory reporting for entities under your responsibility area within timelines: Audit (including drafting of financial statements and local statutory filing).
• Ensure clear reconciliation and documentation between management accounts (US GAAP) and local statutory accounts.
• Prepare and ensure GST/VAT filing and withholding Tax filing are filed as per the statutory deadline
• Assist in annual corporate income tax filing
• Assist with statutory audit and SOX compliance
• Assist quarterly MVWP-66 balance sheet certification for the region.

5. Cash management

• Manage cashflow requirements of your responsible entities.
• Coordinate funding requirements with Corporate Treasury and other Controllership teams to ensure optimal use of cash.

6. Ad Hoc Support and Requests:

• It is foreseeable that this job could take on more duties are required, in general accounting.
• Provide backup support for other Controllership team members who are unavailable, in critical areas to ensure continuity in Controllership functions.
• Develop and update SOPs/Job Aids regularly.
• Assist in formulating processes and SOPs, if needed.
• Perform other analysis as required by the business.
• Participate in finance projects as the business requires.
• Inform and/or update finance manager and peers on relevant information in a timely manner.
• Assist on other accounting/internal controls work as required by the business.
• Demonstrate a high level of professionalism always.

CANDIDATE PROFILE

• Diploma / Degree / Professional Qualification in Accounting with at least 3-year post-qualification experience, preferably in US MNCs/audit.
• Solid functional background in General Ledger Accounting.
• Experience with balance sheet reconciliations.
• Proficient in Microsoft Office applications especially Excel.
• Team player with ability to build and maintain good rapport with all levels of associates and to collaborate with functional departments and external partners.
• Well-organized, meticulous and capable of managing multiple priorities effectively
• Motivated self-starter, resourceful, independent and good problem-solving skills.
• Strong business integrity and holds sensitive information in confidence
• Understands and possesses the ability to work in a multi-cultural environment
• Ability to be flexible with job duties and scope of work
• Enthusiastic individual with excellent organizational and communicational skills and attention to detail

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

JOB SUMMARY

Contribute to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers as well as reload Owners. Develop relationships with prospective owners by soliciting and following up on referrals and leads. Cater the sales experience to the individual needs and preferences of each potential owner, and follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner efficiently. Maintain the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and to develop future business opportunities (i.e., reloads, referrals, additional sales).

CORE WORK ACTIVITIES

Building and Maintaining Customer Base

· Answer owner questions regarding use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery.

· Follow up on referrals/leads from owners.

· Fulfill requests from owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.

· Contact owners to monitor satisfaction, make aware of upcoming promotions, and develop business opportunities (e.g., reloads, referrals).

· Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities.

· Monitor contract processing to minimize rescission decisions, provide comprehensive owner assurance and ensure timeliness of closings.

Giving Sales Presentations

· Follow and adhere to the Consultative Sales Process when presenting to owners and guests.

· Establish trust with the prospective owner and Owners throughout the entire sales process to build on-going rapport.

· Discover the needs of prospective owners and Owners through a series of strategically layered questions/discussion and utilize the information to customize the sales presentation.

· Provide prospective owners and Owners a Sales Gallery, Property and Model tour specific to their sales distribution site.

· Explain the features, advantages and benefits of the product and advocate the appropriate amount of points to accommodate the prospective owners and Owners current and future vacation needs.

· Complete and close the sales contract process by ensuring all required/legal paperwork and documents are signed and notarized.

· Practice and continue to develop and improve sales script and presentation.

· Ensure clear understanding of finance options and present as an approach to ownership.

· Prepare for daily appointments (e.g., review tour sheet, owner history, presentation details, etc).

· Follow up face-to-face guest interaction with email, phone, or mail correspondence and facilitates use of Vacation Ownership Advisor.

· Answer Owner and customer questions regarding product information, servicing issues, construction work, financing, maintenance, repairs, and appraisals.

· Use, demonstrate, and/or coordinate virtual tour (eTour) software for guests.

Conducting and Managing Business Transactions

· Assure complete and accurate processing of documents pertaining to sales.

· Review details of contracts with prospective owners and Owners once they decide on purchase.

· Thoroughly review loan applications and financial documents with the customer and ensure completed properly.

· Work with Sales Management to minimize cancellations, provide comprehensive owner assurance and ensure timeliness of closings.

· Analyze problems and formulate a strategy and plan to overcome challenges of getting work done quickly with a high degree of quality.

· Complete purchase summary worksheet at end of each sale.

· Reach out to and influence Legacy Owners and Every Other Year (EOY) Owners to enroll, upgrade and maximize all reload opportunities.

Providing Service to Others

· Respond to and monitor the resolution of customer and Owner inquiries in a timely manner with accurate information.

· Leverage resources for providing service to guests and Owners (e.g., Vacation Ownership Advisors) in an effective manner.

Other

· Manage time effectively to punctually attend daily team meetings, training sessions, and guest/owner appointments.

· Demonstrate total understanding of the culture and processes of the organization.

· Improve sales presentation approach through self-critique, practice, and lessons from the feedback provided by others (e.g., Sales Manager Coaches, Guests, Owners).

· Participate in formal training sessions offered by management team.

· Attend daily huddles and regularly scheduled team/manager meetings.

· Assist in the development and mentoring of other Sales/Membership Executives as requested.

· Maintain an awareness of current events (e.g., news, sports, pop-culture) and information on site locations to enable and promote customer relationship building.

· Perform other duties as assigned.

· Understand and abide by state and federal regulation around all sales and/or marketing activity (i.e. Do Not Call Lists, State registrations, Exemptions, etc).

PREFERRED QUALIFICATIONS

· Required language(s): Candidate must be fluent in English and Mandarin or Korean, in order to communicate with native speakers based locally.

· Minimum high school diploma Secondary Level or Diploma Level

· One-year sales experience

· Must be willing to work on weekends and holidays as required by business needs

· Working hours: Wednesday to Friday: 3pm to 11pm

Saturday and Sunday: 10am to 7pm