Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.
WHO ARE YOU?
Passionate and driven, with an entrepreneurial spirit. Resourceful, innovative, forward-thinking, and collaborative. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you, please read on!
THE VENUE BRAND MANAGEMENT TEAM
The Venue Brand Management team is the get stuff done, turn-problems-into-solutions, make our clients look like the rock stars, driving force within the Live Nation Media & Sponsorship division. We are a collection of resourceful, ambitious, and strategic-minded individuals that thrive in an environment full of variables and unknowns. If you like to sit at a desk, write white papers, and theorize on how things should work this is not the job or team for you. If you’re ready to do the best work of your life, we should talk.
THE JOB
The Key Account Director will focus on the management and fulfillment of emerging categories from top tier regional / local venue partnerships. This position will play a vital role with delivering unmatched client service, business retention efforts, and renewal opportunities. Consistent alignment with the Regional Sales Director and Venue Brand Manager on the applicable accounts will be critical for success.
WHAT THIS ROLE WILL DO
For determined Regional Sales key accounts collectively averaging $5M, ensure delivery of contractual elements including planning, execution, reporting, and proactively resolve any challenges with asset delivery
Support key account business by developing a strategic roadmap, creative programs, and business development/growth opportunities for key client relationships
Understand client ROI goals and asset association with each goal to lead renewal recommendations
Serve as the key point of contact for all client specific financials including overall profitability, projections, and program budgets, including tracking expenses and identifying savings
Continuously strengthen day-to-day client relationships through exceptional client service, detailed knowledge of client’s industry and business and impeccable program delivery
Super serve relationships with key client contacts outside of the day-to-day relationships
Develop and grow relationships with key Live Nation teams (i.e., Digital and social media, Promotions, Talent, Content Production, Legal, Finance, Research, etc.) to ensure the desired program delivery and results for clients
Work across regionally distributed teams daily, including different cities, markets, timezones
Create and route deal point memos for renewal and new client business
Lead key client meetings throughout the year, in-person/via Zoom (mid-season reviews, end of year recap/renewal discussions, etc.) including the development of presentations for meetings
Collaborate and support all on-site activities for venues, festivals, custom events, artist experiences, and hospitality programs including coordination with Venue Brand Managers and Logistics team
Explore marketing trends, emerging technologies, and best practices to add value to sponsorship programs and share with Senior Brand Directors and Sales Team as applicable
Lead subject matter for the Venue Brand Management team as similarities become apparent with key accounts and become an expert for the team on asset or client services subject matter
Travel annually to venues within client portfolio to audit partnerships and client entertainment when applicable
WHAT THIS PERSON WILL BRING
Background & Experience
Bachelor’s Degree
4+ years of work experience in a brand management, client service, media or entertainment, and/or marketing consulting, sales, advertising or activation agencies
Quick learner with strong analytical skills and detail oriented with exceptional creative judgement
Demonstrated ability to communicate, prioritize, organize, and coordinate simultaneous tasks/projects
Proven track record of delivering exceptional client service
Ability to think through and solve complex issues
Growth mindset with proven track record for trying new, innovative approaches
Self-starter and solutions-driven
Qualifications & Skills
Superior project management skills including managing multiple projects simultaneously
Excellent communication skills – written, verbal and presentation
A proactive, collaborative, and organized working style
Proven ability to work calmly and efficiently under pressure
Ability to quickly adapt and adjust projects to new division expectations and company directives
Proficiency in Microsoft Office applications including Word, PowerPoint, and Excel; SalesForce, CRM Software
Experience with project and asset managmenet software including Asana, Trak
Strong passion for music, including knowledge of current/relevant artists and industry trends
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
BENEFITS & PERKS
Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:
HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets
WEALTH: 401(k) program with company match, Stock Program
FAMILY: New parent programs & support including caregiver leave and baby bonuses, infertility support
CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
OTHERS: Volunteer time off, crowdfunding network
Live Nation’s policy regarding vaccinations and masking will evolve based upon updated regulations and factors related to COVID-19. Currently, we strongly encourage employees to be fully vaccinated or have received a negative COVID test within [24] hours of entering an office.
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable
accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions
of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
