Total 4 job vacancies by Kata.ai

• Be a team player, responsible for every task as a team rather than an individual.
• Be a valued member of an autonomous, cross-functional agile team.
• Research and suggest innovations that can improve Kata Platform.

• Translating business requirements into conversation media
• Work closely with a bot builder to implement your conversation design
• Prepare copywriting of chatbot
• On bot design improvement: Optimizing existing features and/or recommending new features in the chatbot, pay attention to the outcome (e.g. engagement rate, average session/user)
• On NL improvement: Optimizing existing NL set, dictionary, the vocabulary of the chatbot. Outcome: confidence rate and performance of the chatbot (e.g. minimize monthly fallback/'dunno' intents)
• Clear understanding of Conversation Design & Persona Design, you may need to present your recommendation to the internal Kata team, or clients as well

• Assure the quality of software or apps deployed is stable according to requirements
• Work together with the team to define acceptance criteria
• Write test cases, do smoke, regression, and integration tests regularly
• Work together to enhance the software development phase
• Act as 1st layer technical support for the support team

You will be responsible for designing, building, implementing, and maintaining solutions and third-party integrations that work with Kata Platform for our partners. Yes, you will be building chat bots.