Information Technology Specialist (Application Software)
Full-time
Others
Anywhere in the U.S. (rem...
3 weeks ago
Electronic Health Record (EHR) Application Configuration Management and.....
Electronic Health Record (EHR) Application Configuration Management and Support:
- Serves as a commercial EHR system expert in designing, building, and configuring commercial EHR applications in clinical and business settings.
- Functions as a liaison and advocate for commercial EHR enterprise software applications between clinical and business end-users, clinical advisory groups, and clinician users of all disciplines.
- Evaluate proposed commercial EHR configuration solutions for implementation and recommend changes to workflows, order sets, and clinical content.
- Develop commercial EHR configuration baselines and contribute to change control processes to implement new configurations and workflows.
- Analyzes commercial EHR vendor software release documentation and assesses potential impacts on established configurations.
- Provides commercial EHR application education and assistance to clinical and business end-users.
- Participates in commercial EHR system testing, change control processes, implementation, and performance monitoring activities.
End-user Support Duties:
- Provide on-site and/or remote support for end-users during commercial EHR go-live implementation activities.
- Conduct on-site training events when necessary to support commercial EHR go-live implementations.
- Coordinates with Service Desk support personnel to assist clinical and business end-users with application assistance.
- Communicate commercial EHR software application concepts using presentations, demonstrations, or formal documented reports.
Quality Improvement Analysis:
- Develop systematic and structured approaches to evaluate software performance to improve clinical outcomes.
- Analyzes application performance and support requests to determine patterns associated with functionality or human-centered design flaws that require intervention and recommends improvements.
- Documents configuration issues at EHR go-live events and develops strategies to improve EHR usability and adoption.
- Evaluate quality improvement processes that impact configuration and/or clinical workflows to support improved technology response and positive patient outcomes.
Project Management:
- Utilize project management concepts, tools, and techniques to plan, organize, and execute all assigned tasks.
- Utilize knowledge and experience in project management to define project scope, identify deliverables, manage risks, and communicate across teams to achieve goals and objectives.
Starting at $103,409 Per Year (GS 13)
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