Total 127 job vacancies by Hyperscal Solutions Pte. Ltd.

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and elderly care services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home, and home personal care providers in Singapore. We also offer other services for seniors such as active ageing centres, community support for vulnerable seniors, and a sheltered senior group home. In addition, we run a chain of dental clinics and a family medicine clinic.

RESPONSIBILITIES

• Stay up to date with NTUC Healths services to Provide suitable service recommendations
• Understand and evaluate needs of current and prospective customers, promote the value of NTUC Health services, and facilitate enrolment to these services via phone and email enquiries
• Work closely with other services and divisions in NTUC Health to jointly manage customer enquiries and applications, and any service feedback
• Track and monitor customers enquiries and feedback from all channels
• Support the training of a new generative AI tool to achieve a high accuracy rate (i.e. auditing generated replies)
• Organise and participate in roadshows to promote NTUC Health services

• • Strong in written and verbal communication skills
  • Resourceful and meticulous
  • Patient and enjoy working with seniors
  • Tech savvy and familiar with digital systems (e.g. Google Workspace)

• Any prior experience in the healthcare or community care sector is appreciated.

COMPANY DESCRIPTION

Since October 2011,Thye Hua Kwan Moral Charities (THKMC)was incorporated as a charity with an IPC status to provide multiple social and welfare services to the community at large.

THKMC provides assistance to the various groups in our community through more than 60 programmes and services for theelderly and the sick,families,persons with disabilities, andchildren. We help anyone in need with full respect to their race, colour, creed, language, culture and religion. We have more than 90 programmes and services, reaching out to more than 55,000 people in the community.

Together, as ONETHK Empowering the Community.

RESPONSIBILITIES

• Perform full spectrum of accounting functions
• Work with Divisional Director and Finance at Headquarters to ensure compliancewith accounting standards and financial policies
• Prepare monthly and quarterly reporting to Finance Committee and financeanalysis
• Set up and maintain Microsoft Business Central 365 system for division
• Perform internal audit in line with policies e.g. fee collection, cash on hand etc.
• Liaise with internal and external auditors
• Support internal departments on finance processes e.g. teaching, therapy, socialwork
• Review Purchase Requisitions and generate Payment Vouchers, ReceiptVouchers and Journal Vouchers
• Manage cash flow
• Manage donor funds
• Other duties as assigned

• Degree in Accountancy or ACCA qualification with relevant experience

• Good knowledge of Microsoft Business Central 365 software
• A team player, good interpersonal and communication skills
• Self-driven, able to work under pressure and meet deadlines
• Meticulous and organised

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors Community, and Therapy.

RESPONSIBILITIES

The IT Project Coordinator plays a crucial role in facilitating effective communication between the IT department and various business units within the organization. This position is responsible for understanding the technology needs of different departments, conveying those needs to the IT department, and assisting in the resolution of IT-related issues. The IT Project Coordinator acts as a bridge to ensure seamless collaboration and integration of IT services across the organization.

1. Communication Facilitation:

• Facilitate communication between the IT department and other business units.
• Serve as a point of contact for IT-related queries and concerns from different departments.
• Organize regular meetings or forums to enhance cross-departmental communication.

1. Needs Assessment:

• Collaborate with business units to understand their specific technology needs and requirements.
• Translate business requirements into clear and actionable items for the IT department.
• Work with IT teams to ensure a thorough understanding of business processes and objectives.

1. Issue Resolution:

• Assist in the resolution of IT service issues encountered by other departments.
• Collaborate with IT support teams to address and troubleshoot problems promptly.
• Provide timely updates to relevant stakeholders during issue resolution processes.

1. Relationship Building:

• Establish and maintain positive relationships with key stakeholders in different business units.
• Act as a liaison to build trust and understanding between IT and non-IT departments.
• Gather feedback from business units to identify areas for improvement and optimization.

1. Documentation:

• Maintain documentation related to communication protocols, business requirements, and issue resolution processes.
• Ensure that relevant information is documented and accessible to both IT and business teams.

• Diploma/degree in Information Technology, Business, or a related field.

• Proven experience in IT support, project management, or a similar role.
• Strong communication and interpersonal skills.
• Ability to understand and translate business needs into technical requirements.
• Problem-solving and troubleshooting skills.
• Organizational and multitasking abilities.

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health)is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic.

RESPONSIBILITIES

• Assist the Facilities Management (FM) team to collect FM system data (i.e air con asset master list)
• Assist to do full field check presentation.
• Assist in makingshort educational video clips
• Assist in sustainability efforts of the organization

-

-

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and elderly care services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home, and home personal care providers in Singapore. We also offer other services for seniors such as active ageing centres, community support for vulnerable seniors, and a sheltered senior group home. In addition, we run a chain of dental clinics and a family medicine clinic.

RESPONSIBILITIES

In this role, you would be responsible for leading and managing frontline operations of the Home Care department, particularly in the area of optimising manpower and provision of quality customer service and care. You would be working closely with internal stakeholders in the execution and revision of operations policies.

To foster the integration of social and health care needs of the client, you would be required to engage relevant external stakeholders such as social and health partners to develop pilots, and process mapping of client journeys.

Service Coordination

• Conduct and participate in outreach programme to generate awareness of the service and to acquire new clients
• Coordinate services requested by new clients. Maintain proper documentation in the systems and ensure hard copy filings are completed in a timely manner
• Conduct regular home visits to build rapport and engage clients and their caregivers
• Follow up with clients via regular phone calls to engage and gather feedback on our services
• Collaborate with other social and health partners to recommend care programs according to clients needs.
• Monitor Module E Client Onboarding technology during office hours
• Counsel and educate caregivers on providing appropriate care and support to clients at home.
• Arrange for a reassessment of care plans with clients on a 6-monthly basis to determine if the client requires continuous service
• Work closely with the Operations and Nurse Manager on discharging clients from the service

Manpower Deployment for Frontline Operations

• Responsible for the recruitment of care staff and development of a robust onboarding training programme
• Provide supervision to care staff by providing timely and regular supervision, coaching on their service delivery to clients
• Work closely with nursing team on their skills competency to ensure the service quality outcome rendered to clients is met
• Support home personal care services and assist them with clients daily activities of living on an ad hoc basis

Quality Care

• Establish and evaluate processes and policies to ensure the smooth delivery of services and in accordance to MOH guidelines
• Ensure client satisfaction delivery through constant evaluations of areas of gaps to implement changes to ensure client satisfaction is maintained at 90%
• Participate in family conference, and case discussions on cases with complex needs
• Prepare incident reports and review to continuously improve on gaps that can be mitigated

Community Partnership and Engagement

• Engage and established local partners from social and healthcare sectors to support NTUC Health clients
• Develop and pilot workflows to support ground-up initiatives

Communications

• Coordinate and communicate with internal support functions such as IT, HR and Finance, and external stakeholders to ensure smooth operations of Home Care services
• Deliver consistently good customer service including inquiries, and complaints at all times
• Handle phone and email enquiries of current and prospective customers of NTUC Health
• Advise and promote the value of our NTUC Health services to the customers

Key Performance Indicators (KPIs)

• Conduct regular outreach on a fortnightly basis to connect and reach out to the residents
• Enrollment and retention of 60 clients per site
• Ensure staff utilization to be maintained at 90%

• Preferably general degree
• Resourceful in finding information relating to care needs for seniors to share with NOK
• Patient and meticulous in following up closely with the enquiries
• Technologically savvy in navigating computer applications
• Good Customer service and communication skills
• Able to communicate fluently in English and a Second Language would be an advantage
• Knowledge of social and healthcare sectors would be an advantage

• Familiar with Google workspace collaborative tools
• Process mapping skills will also be an advantage
• Uniform will be provided
• Able to travel across islandwide worksites

COMPANY DESCRIPTION

RESPONSIBILITIES

Degree in Accountancy or its equivalent

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

RESPONSIBILITIES

The incumbent will provide service coordination management, administrative support, and operations improvement and analysis for our Day Rehabilitation Centres (DRC).

a) Service Coordination Management

• Manage the onboarding process for new clients, assist in appointment scheduling and re-scheduling, subsidies application, and address client inquiries for Rehabilitation and Physiotherapy services.
• Work closely with internal stakeholders (where applicable) to ensure the smooth delivery of service.
• i.e. Active Rehabilitation (AR) service is carried out by Therapists.

b) Administrative Support

• Plan and remind stakeholders of the reassessment of care plans with clients as per their service plan’s requirements. This is to determine if the client needs to continue with the service.
• Ensure that proper documentation on the systems and paper filing is completed on a timely basis.
• Provide scheduling and planning support for Day Rehabilitation Centres and Nursing Homes in accordance with planning guidelines.
• Assist the Rehabilitation and Physiotherapy team with client enrolment and center schedule management, and Bumblebee (CMS system) administrative and support tasks.
• Provide any other ad-hoc administrative general support to the Rehabilitation and Physiotherapy team as assigned.

c) Operational Improvement and Analysis

• Extract, measure, and monitor key performance indicators for Rehabilitation and Physiotherapy services.
• Assist Rehabilitation and Physiotherapy centers in driving center utilization metrics.
• Identify areas for operational improvement to increase the efficiency of Rehabilitation and Physiotherapy centers.

d) Additional Responsibilities

• Assist the Care Coordinator team in service coordination management.

• Diploma or Advanced Diploma, preferably in healthcare related disciplines.
• Minimum 3 years’ experience working in a healthcare settings in Singapore
• Good knowledge of the geriatrics and community services
• Proficiency in MS Office applications 
• Proficiency in Google Workspace applications -
  • Gmail, Google Calendar, Google Docs/Sheets/Slides, Google Drive
• Good interpersonal and writing skills
• Good team player and able to multi-task
• Good communication skills (oral and written)
• Passionate in community services and service-oriented
• Good judgment and decision-making, problem-solving skills
• Independent, resourceful, and self-motivated
• Meticulous with an eye for detail

Additional skills:

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home, and home personal care providers in Singapore. We also offer other services for seniors such as active aging centers, community support for vulnerable seniors, and a sheltered senior group home. In addition, we run a chain of dental clinics, and a family medicine clinic.

RESPONSIBILITIES

The Therapy Associate is responsible for providing client care, performing therapy/group sessions including client education and caregiver training under the supervision/instruction of a therapist. S/He assists the therapists in administrative tasks and infection control measures of the workplace. S/He may participate in quality improvement projects and provide training to other support staff such as therapy assistant.

The role & responsibilities include:

• Evaluate, plan and treat residents with a variety of disabilities for optimal care
• Assist to conduct quality improvement/research projects
• Conduct training for support staff and other health care workers
• Assist to collate statistics to monitor performance of staff and services
• Ensure that staffs comply with clinical protocols and service standards
• Assist in departmental, inter-departmental, division, organization or public events

• Diploma / Degree in related discipline 

• Possess good communication skills
• Able to work collaboratively
• Diligent, flexible and resourceful
• Willing to travel around Singapore

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic.

RESPONSIBILITIES

This is a new role which encompasses nursing and therapy support duties for Care Associates, training will be provided.

Essential duties and responsibilities:

• Support senior for basic activities of daily living (BADL), including assistance with personal hygiene seniors mobility and transfers, toileting, diaper changing and showering
• Monitor health status and vital signs of seniors
• Curate and facillitate programmes catered to seniors (e.g. activities could include baking, art and craft, exercise and cognitively stimulating games), including seniors with dementia and mental health issues
• Supervise and and assist elderly when practicing exercises and functional activities
• Carry out duties / procedures as assigned by nurses
• Perform general housekeeping to maintain cleanliness
• Perform Nasogastric (NGT) tube feeding for seniors
• Administer subcutaneous insulin injections
• Perform Basic Wound care (Stage 1)
• Serve pre-packed medication, assist with eye-drops and apply prescribed topical medication as instructed by nursing staff
• Assist in mobility assessments
• Other duties as assigned

Working hours:

Monday - Friday (2 shifts) 

• AM - 7.30am to 4.30pm
• PM - 12.30pm to 9.30pm

• Certificate/ training in Healthcare preferred
• Relevant working experience, preferably in social service sector or healthcare industry an advantage
• Able to work well in a team environment, caring and have a passion to serve the elderly
• Computer literate and proficient in MS Office

• Proactive
• Good team player who is caring and with a passion to serve seniors

COMPANY DESCRIPTION

RESPONSIBILITIES

You will be responsible for driving the strategy, configuration and management of our Salesforce CRM system to optimize our sales, marketing and customer support processes.

RESPONSIBILITIES:

• Work with the various sales leadership teams in developing, optimising, maintaining, and executing the sales operation process and strategy roadmap to drive engagement and revenue growth.
• Work with the Marketing team to focus on metrics towards performance-based targets, including open rates, click rates, conversion rates and ROI.
• Add, compile, delete, upload and clean data for a rolling schedule of email marketing campaigns and events.
• Update, research and validate data for marketing campaigns and sales pipelines.
• Deliver regular and ad hoc reports, dashboards and analysis for sales, marketing and senior leadership, alongside actionable business insights.
• Be the first point of contact and project manager of our Salesforce managed service agency.
• Communicate the data strategy and technical operations to other teams and where necessary formally present at internal and external meetings.
• Oversight of PDPA compliance
• Own and champion best practice data management, maintenance and quality assurance.

• Diploma/Degree in Business Marketing, or equivalent qualification
• Minimum 3-5 years experience in Salesforce CRM data integration.
• Salesforce Administrator Certification or experience administering a large Salesforce implementation.
• Extensive knowledge of Salesforce and the Force.com platform including Sales, Marketing and Service Cloud.
• Ability to understand the business and sales processes in managing opportunities, leads, quotations and campaigns.
• Comprehensive knowledge of Salesforce automation tools including Process Builder and Lightning Flow.
• Expert knowledge of PowerBI and possessing strong data analytical skills
• Excellent communication skills - comfortable translating a non-technical brief into technical requirements, equally comfortable explaining technical information to non-technical audiences.
• Ability to work in a fast-paced, agile environment.
• PDPA practitioner.
• Additional desirable skills would be knowledge of SQL, Salesforce Einstein Analytics, Pardot and other digital marketing automation tools.

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

RESPONSIBILITIES

Our Medical Social Workers collaborate with a multi-disciplinary team of stakeholders to regularly review individual residents' medical, nursing, therapy, and social aspects as part of delivering person-centric care. They will be involved in the means-testing review, and provide fair payment proposals, financial application assistance, and any appropriate assistance based on the social & economic status of the family and/or resident.

Admissions

• Provide financial counseling upon admission
• Co-ordinate an assessment on site of the patient to assess nursing/rehab status/behavioral and any social concerns

Case Conference

• Review social aspects inward with regards to activity participation, visitors and befriending, financial consideration status, etc.
• Provide therapy/nursing/medical/social recommendations and support family and resident to complete home discharge or other care options
• Review supporting documents for referral to other care options and seek financial assistance for home equipping as recommended by the therapist where required
• Provide counseling to patients with psychosocial issues
• Facilitate family conferences for discussion on financial considerations, if necessary
• Work with the Nursing team to review care for residents and understand their social situation

Financial Assistance Schemes

• Work with resident or next-of-kin on financial considerations (e.g. Government Means Test subsidy)
• Review cases and facilitate meetings for Medifund cases 
• Apply for financial assistance (e.g. Means Test, Medifund, IDAPE, ELDERSHIELD, MFEC)

Reports

• Update residents’ profile and movement in database
• Review next-of-kin details and update residents’ social report
• Review residents accounts receivable status report 

Supervision/Development of team members

• Manage and supervise team members in case management team 
• Guide on the professional development of team members

• Degree in Social Work or related discipline
• At least 5 years of relevant experience
• Social work in healthcare background preferred
• Good interpersonal and problem-solving skills
• Caring, positive and self-disciplined individual
• Ability to work well in a team  
• Proficient in Google Workspace (i.e. Gmail, Google Docs, Sheets, Slides etc)

COMPANY DESCRIPTION

NTUC Health is one of the largest community health and eldercare providers in Singapore. With a fast-growing presence, the organisation is recruiting passionate individuals who wish to serve the interest of a senior person. 

In this role, you will support the customer service leads in managing customer enquiries on NTUC Health’s services satisfactorily and following up on service applications. You will need to effectively work across different teams to ensure that customers queries and applications are properly attended to.

 The customer service team will be accountable for the overall customer satisfaction metrics and organisation goals in alignment with the business strategy.

RESPONSIBILITIES

• Receive regular training on NTUC Health’s services in order to provide suitable service recommendations to customers
• Handle phone and email enquiries of current and prospective customers of NTUC Health, and deliver consistent good customer service at all times 
• Understand and evaluate needs of customers, promote the value of NTUC Health services, and facilitate enrolment to these services 
• Work closely with other services and divisions in NTUC Health to jointly manage customer enquiries and applications, and any service feedback
• Track and monitor customers’ enquiries and feedback from all channels such as the hotline, e-mails, Whatsapp, etc. and that enquiries are resolved in a timely manner
• Support the training of a new generative AI tool to achieve a high accuracy rate, including auditing the generated answers and editing replies
• Organise and participate in roadshows to promote NTUC Health services 
• Meet Key Performance Indicators
• Perform any other duties that may be assigned from time to time by the Reporting Officer.

• Preferably general degree or minimum ‘A’ Levels with some customer service experiences
• Someone with strong written and verbal communication skills
• Someone who is resourceful 
• Someone who is patient and enjoys working with a senior person
• Someone who is meticulous and dependable in terms of meeting deadlines and following up on outstanding items
• Prior experience in the healthcare or community care sector is preferred
• Proficiency in a 2nd language would be advantageous
• Have keen interest in digital systems and be tech savvy

• Familiar with Google workspace collaborative tools

COMPANY DESCRIPTION

RESPONSIBILITIES

Degree in Accountancy or its equivalent

COMPANY DESCRIPTION

Since October 2011, Thye Hua Kwan Moral Charities (THKMC) was incorporated as a charity with an IPC status to provide multiple social and welfare services to the community at large.

THKMC provides assistance to the various groups in our community through more than 60 programmes and services for the elderly and the sick, families, persons with disabilities, and children.  We help anyone in need with full respect to their race, colour, creed, language, culture and religion. We have more than 90 programmes and services, reaching out to more than 55,000 people in the community.

Together, as ONETHK – Empowering the Community.

RESPONSIBILITIES

• Assist in clinical assessments and procedures to detect, manage, and meet our residents’ physical, medical & psychosocial needs
• Work closely with a dynamic multi-disciplinary team to provide co-ordinated and purposeful nursing care to meet rehabilitative and treatment needs of residents
• Engage with residents, relatives & community partners in care planning discussions.
• Provide orientation, guidance, mentoring and coaching to new or less experienced nurses
• Assist RNs in medication administration & management
• Additional responsibilities as directed by RNs or management
• Assist in residents’ activities of daily living (ADL)

• NITEC in Nursing from ITE

• Ability to speak local languages and dialects will be an advantage
• Active team player with strong initiative and good communication skills
• Able to perform rotating shift
• Work location: Chai Chee / Eunos

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic.

RESPONSIBILITIES

The Exercise Trainer will be responsible for conducting fitness programmes for seniors under NTUC Health’s Active Ageing Services.

Responsibilities include, but are not limited to, the following:

 1. Conducting fitness classes 

• Conduct fitness programmes for seniors 
• Receive training on new fitness programmes that will be introduced regularly
• Conduct pre- and post-programme assessments for clients
• Attend to walk-in customers
• Maintain a safe, hygienic and conducive environment
• Maintain client records and mark attendance in the system

2. Admin and others 

• Participate in marketing/promotional activities to promote NTUC Health’s active ageing services
• Maintain inventory of equipment used for exercise programmes
• Participate in team meetings and other operational tasks as needed

Technical/ Professional:

• WSQ Certificate / Advance Certificate in Therapy Services, or Certificate or Diploma in related Sports, fitness training or related fields
• At least 2 years of experience conducting fitness classes

General:

• Lively personality with engaging communication skills
• Comfortable with change and new programmes
• First aid certified
• Experience working with elderly clients

• Required to travel islandwide to cover duties at various centres
• May be expected to work outside normal office hours or on weekends, based on the needs of the programmes