Total 127 job vacancies by Hyperscal Solutions Pte. Ltd.

COMPANY DESCRIPTION

About NTUC Health Co-operative Limited

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve ‘health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit https://ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

Services: Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

RESPONSIBILITIES

We are seeking a motivated and creative Intern to join our Organisation Development team which sits within Human Resource (HR). The intern will focus on developing engaging social media content (such as TikTok) as part of internal communications and employee engagement campaigns to enhance our organisation development initiatives and outreach to employees. This role offers a great opportunity to experience the role HR plays within the organisation - developing positive organisational culture, improving employee engagement and productivity.

Key Responsibilities:

• Conceptualise, create, edit, and publish short-form video content as part of designing and implementing internal communication strategies
• Collaborate with team members to brainstorm and develop content ideas that are engaging and informative
• Research trends and best practices in social media to ensure content remains relevant and effective
• Assist in tracking and analysing the performance of social media content and provide insights for improvement
• Participate in discussions and contribute to the overall organisation development strategy

Preferred Duration:

• Minimum 8 weeks for university students.
• Minimum 16 to 24 weeks for polytechnic students.

• Currently pursuing a Polytechnic Diploma/Degree in Media, Communications, Marketing, or a related field
• Strong understanding of TikTok and other social media platforms
• Video editing skills and familiarity with video editing software (e.g., Adobe Premiere Pro, Final Cut Pro, or mobile editing apps)
• Familiar with graphic design platforms (e.g. Canva)
• Familiar with Google Workspace
• Creative mindset with the ability to generate innovative content ideas
• Excellent communication skills, both written and verbal
• Strong organisational skills and ability to manage multiple tasks effectively
• Positive attitude and willingness to learn

This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i"). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to NTUC Health's PDPA and e2i's PDPA.

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

RESPONSIBILITIES

• Diploma in Nursing, Social Work or other related disciplines
• Minimum 1 year experience in community healthcare settings in Singapore
• Good knowledge of the geriatrics and community services
• Strong communication skills (oral and written)
• Proficiency in G Suite applications (e.g. Google mail, docs, sheets, slides, calendar)

COMPANY DESCRIPTION

About NTUC Health Co-operative Limited

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve ‘health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit https://ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

Services: Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

RESPONSIBILITIES

We are seeking a detail-oriented individual to join our team as a full-time contract staff or intern. The ideal candidate will be responsible for collecting, organizing, and analyzing Grants data from various Letters of Award (LOAs), contracts and other sources to support audit compliance, management reporting, and strategic decision-making.

Key Responsibilities:

• Review and analyze LOAs/contracts to extract relevant data points, including key terms, obligations, and deadlines. Input and maintain accurate data in our database.
• Identify discrepancies or missing information in LOAs/contracts and work with relevant stakeholders to resolve issues.
• Assist in developing and refining data collection processes and templates for efficiency.
• May be required to perform additional duties as requested.

• Undergraduate specialising in Accountancy, Business or IT. All other courses are welcome as well.
• Strong attention to detail and organizational skills.
• Basic proficiency in Microsoft Office and Google Suite.
• Positive attitude and willingness to learn.
• Ability to work independently.

Benefits:

• Hybrid working arrangement.
• Opportunity to gain experience in a dynamic work environment.

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

RESPONSIBILITIES

You will be responsible for assisting with the onboarding of Nursing Home residents and ensuring that they continue to receive the quality of care as described in NTUC Health Care Philosophy and Service Standards.

Customer Journey Experience

• Act as the main liaison and single point of contact (Care Concierge) for next-of-kin of our nursing home residents.
• Engage caregivers and residents at the pre-admission stage to address any concerns or anxieties and to better understand the specific needs of the resident.
• Conduct pre-admission counselling sessions to help caregivers understand the fees, services provided, philosophy of care, living conditions and expectations of residents and next of kin.
• Receive the resident on the day of admission, conduct orientation and ensure that the resident settles in well to the new environment.
• Actively engage residents and caregivers throughout the period of stay and address any concerns that may arise by working together with the multidisciplinary care team.
• Be involved in multidisciplinary discussions as part of patient-centered/directed care planning by providing relevant information of residents' social background, preferences and habits.

Service Quality

• Help to develop and maintain important touchpoints for the resident journey from pre-admission to discharge.
• Assist in the measuring and monitoring of customer satisfaction via residents focus groups, periodic audits, residents satisfaction surveys, etc.
• Assist the manager in implementation of internal and external service recognition programs and events e.g. annual Service Excellence Award.
• Provide inputs during team meetings on service gaps based on the feedback received and propose service initiatives and training programmes for continuous improvements.

As a Care Concierge, you will be interacting with residents from all walks of life. Many of them have multiple medical conditions which may affect their behaviour and disposition. To succeed in this role, you must enjoy interacting with people from diverse backgrounds, be empathetic and be able to appreciate their point of view. This is not a desk-bound job and will require constantly being on the move. The joys of the job come in appreciation from residents and their next-of-kin as transitioning to a new living arrangement can be challenging. Not to mention grateful colleagues as your value add to their work and the resident experience!

• Recognized diploma or degree,
• At least two years of work experience, preferably requiring interaction with a diversity of people
• Knowledge of geriatrics or experience caring for the elderly (eg; being a caregiver or volunteering) an added advantage
• Knowing multiple local spoken languages or dialects will be advantageous
• People-oriented, willing to work the ground

Location:

• Tampines Nursing Home

Additional Advantageous Skills:

• Appreciation and sensitivity to multicultural preferences and nuances

COMPANY DESCRIPTION

About NTUC Health Co-operative Limited

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve ‘health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit https://ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

Services: Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

RESPONSIBILITIES

NTUC Health Co-operative Limited (NTUC Health) is a social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. We want to make a difference in our community by continuously exploring and expanding our services. We are recruiting dynamic and capable individuals for our Active Ageing Centres.

This role will perform data quality analysis, raise awareness and to establish and maintain standards, operational procedures and documentations. It is also required to conduct compliance checks to review and analyse the operation processes to ensure that the implemented controls and their outputs meet the requirements. Additionally, the Senior Associate is expected to visit the different AACs under NTUC Health for the adoption of the standards, data quality analysis and compliance review.

Job responsibilities:

• Systematically collect, process and perform analyses on large data sets to support decision-making in AAC operations and in meeting requirements.
• Use statistical tools and techniques to explore and analyse data, identifying patterns, relationships, and trends
• Prepare reports and presentations to communicate progress, insights and findings from the data to stakeholders, which can influence policy and decision-making processes;
• Collaboration working with other departments to drive and/or support the digital transformation journey.
• Design methodology for the review of compliance to AAC Operations Standard
  • Conduct compliance checks through interviews, observations and reviews of documentation, to ensure quality management measures are in place, effective and sustainable
  • Organize and conduct quality-related internal audits and coordinate external audits on AACs
• Develop roll-out implementation plans and materials
• Raise awareness on quality through various channels such as, but not limited, to organizing Quality Day events, issuance of quality newsletters or staff training
• Work with Centres'-In-Charge to understand ground issues and concerns, identify areas of improvements and develop improvement plans
• Compile, analyze data and findings and provide recommendations
• Establish operational procedures to improve consistency and efficiency in day-to-day processes
• May require to perform additional duties as requested

Technical qualifications

• Degree / Diploma in a relevant discipline
• Have a background in quality management, data analysis and / or service excellence programmes.
• Competency in data quality analysis

General qualifications

• Keen interest in quality management in eldercare sector
• Good written and verbal communication
• Detail-oriented, strong analytical and organizational skills
• Good interpersonal skills
• Positive attitude and willingness to learn

Advantageous traits

• Proficient in Google Workspace
• Has an interest/passion for working with seniors, partners and new people groups

COMPANY DESCRIPTION

Care Corner Singapore Ltd was founded in 1981, in a climate of changes in the early 1980s, as economic competition in the region intensified and the rift between the wealthy and the lower-income in particular the Chinese blue-collar workers, widened. Rev Tan Tien Ser and a group of passionate individuals believed that these marginalised people with lower income and little opportunities for a formal education could be helped to realise their potential and become more competent and fulfilled persons. Through a series of early outreach initiatives, Care Corner has evolved into an organisation offering a wide range of programmes and services delivered through various social service centres located island-wide. In a bid to stay relevant to the needs of the community, Care Corner has continuously strived to offer new and innovative programmes to support those in need and the less privileged.

RESPONSIBILITIES

Job Purpose

You will be part of the team to provide casework and counselling services for families, with the goal for families to achieve healthy family functioning, and to deliver divorce support programmes and services to families who are affected by divorce, with the goal for families and their children to achieve stability and self-reliance.

Job Roles and Responsibilities

Casework & Counselling

• Part of the Intake & Triage Team to conduct intake assessments for new intakesto identify needs, strengths, and risks and make necessary referrals for clients.
• Conduct counselling for individuals, couples and families who are experiencing stress due to marital and family-related issues.
• Conduct case management for clients and case conferences with stakeholders.

Support Programme & Workshops

• Plan, review and facilitate groupwork intervention for parents and children.
• Facilitate premarital and divorce related programmes and workshops to help equip couples and parents with knowledge that enhance relationships and skills to cope with life transitions.
• Facilitate and supervise visitation access of divorcing/ divorced parents with their children and ensuring that the session carries on smoothly and safely for both the parent and children.

Supervision

• Provide programme and practice/clinical supervision to junior Counsellor/Social Worker and interns/ Family Life Educators to ensure programme fidelity and quality service delivery.

Research & Practice

• Contribute to quality practice and professional matters in agency.
• Engage in research to evaluate activities and identify service gaps.
• Facilitate internal training for team / service point

Networking

• Support networking and advocacy sessions with partners and stakeholders

Job Requirements

• Master Degree in Counselling or Bachelor Degree in Social Work (preferably with a recognised certification in Counselling)
• At least 5 years of relevant casework / counselling experience in counselling, social work, or related work involving family, parents and children, and have experience in conducting training and workshop
• Preferably accredited member of SASW or clinical member of SAC
• Will need to work half Saturday (Tues - Fri : 8.30 am - 6 pm and Sat : 1.30-6.30 pm)
• Comfortable in conflict management
• Able to work in multiple site but primarily based in East

Master Degree in Counselling OR Bachelor Degree in Social Work (preferably with a recognised certification in Counselling)

At least 3 years of direct relevant experience as counsellor or social worker, excluding internship or practicum or as voluntary staff.

Experience working with children, parents, couples, etc is an added plus.

Thank you for your application. We regret that only shortlisted candidates will be notified.

COMPANY DESCRIPTION

Since October 2011, Thye Hua Kwan Moral Charities (THKMC) was incorporated as a charity with an IPC status to provide multiple social and welfare services to the community at large.

THKMC provides assistance to the various groups in our community through more than 60 programmes and services for the elderly and the sick, families, persons with disabilities, and children. We help anyone in need with full respect to their race, colour, creed, language, culture and religion. We have more than 90 programmes and services, reaching out to more than 55,000 people in the community.

Together, as ONETHK Empowering the Community.

RESPONSIBILITIES

• Assist in clinical assessments and procedures to detect, manage, and meet our residents' physical, medical & psychosocial needs
• Work closely with a dynamic multi-disciplinary team to provide co-ordinated and purposeful nursing care to meet rehabilitative and treatment needs of residents
• Engage with residents, relatives & community partners in care planning discussions.
• Provide orientation, guidance, mentoring and coaching to new or less experienced nurses
• Assist RNs in medication administration & management
• Additional responsibilities as directed by RNs or management
• Assist in residents' activities of daily living (ADL)

• NITEC in Nursing from ITE

• Ability to speak local languages and dialects will be an advantage
• Active team player with strong initiative and good communication skills
• Able to perform rotating shift
• Work location: Islandwide - Chai Chee / Eunos / Sembawang

COMPANY DESCRIPTION

Since October 2011, Thye Hua Kwan Moral Charities (THKMC) was incorporated as a charity with an IPC status to provide multiple social and welfare services to the community at large.

THKMC provides assistance to the various groups in our community through more than 60 programmes and services for the elderly and the sick, families, persons with disabilities, and children. We help anyone in need with full respect to their race, colour, creed, language, culture and religion. We have more than 90 programmes and services, reaching out to more than 55,000 people in the community.

Together, as ONETHK Empowering the Community.

RESPONSIBILITIES

• Give nursing care, including medication, treatment and dealing with emergenciesas well as supervision of the personal hygiene of the residents;
• Teach, guide and discipline the resident;
• Ensure the general cleanliness of the premises;
• Ensure that the treatment room, sickbay, time out room and nurse's station arekept clean and tidy

Duties

• Screen, treat and provide nursing care to sick residents;
• Attend/carry out routine procedures for all new admissions and residentsreturned from absconding;
• Refer sick residents for medical examination by the doctor;
• Arrange the appointment cards and transport of residents attendingappointments at hospitals and polyclinics;
• Follow-up on residents who have been referred to hospitals;Update the residents' medical cards daily eg. diagnosis, treatment, transfer,appointments and discharges from hospitals;
• Serve medication to residents and supervise residents at meal times;
• Give first-aid treatment for emergency cases;Refer ill residents to hospital in the absence of the doctor;
• Supervise Assistant Nurses, Nursing Aides and Health Attendants in their work;
• Supervise the needs of residents who are attending morning school or going to work;
• Carry out necessary investigation arising from any incident that had taken place in the Home and update the Superintendent and Manager;
• Order and maintain supplies and equipment;
• Perform any other duties as may be assigned by the Superintendent from time to time.

• Recognised nursing qualification and registered with the Singapore Nursing Board

• Preferably candidate with at least 1 yr of working experience;
• Comfortable working with children and adults with multiple disabilities;
• Able to perform rotating shiftWork location: Chai Chee / Sembawang / Eunos

COMPANY DESCRIPTION

Since October 2011, Thye Hua Kwan Moral Charities (THKMC) was incorporated as a charity with an IPC status to provide multiple social and welfare services to the community at large.

THKMC provides assistance to the various groups in our community through more than 60 programmes and services for the elderly and the sick, families, persons with disabilities, and children. We help anyone in need with full respect to their race, colour, creed, language, culture and religion. We have more than 90 programmes and services, reaching out to more than 55,000 people in the community.

Together, as ONETHK Empowering the Community.

RESPONSIBILITIES

• Assist in clinical assessments and procedures to detect, manage, and meet our residents' physical, medical & psychosocial needs
• Work closely with a dynamic multi-disciplinary team to provide co-ordinated and purposeful nursing care to meet rehabilitative and treatment needs of residents
• Engage with residents, relatives & community partners in care planning discussions.
• Provide orientation, guidance, mentoring and coaching to new or less experienced nurses
• Assist RNs in medication administration & management
• Additional responsibilities as directed by RNs or management
• Assist in residents' activities of daily living (ADL)

• NITEC in Nursing from ITE

• Ability to speak local languages and dialects will be an advantage
• Active team player with strong initiative and good communication skills
• Able to perform rotating shift
• Work location: Islandwide - Chai Chee / Eunos /Sembawang

COMPANY DESCRIPTION

Since October 2011, Thye Hua Kwan Moral Charities (THKMC) was incorporated as a charity with an IPC status to provide multiple social and welfare services to the community at large.

THKMC provides assistance to the various groups in our community through more than 60 programmes and services for the elderly and the sick, families, persons with disabilities, and children. We help anyone in need with full respect to their race, colour, creed, language, culture and religion. We have more than 90 programmes and services, reaching out to more than 55,000 people in the community.

Together, as ONETHK Empowering the Community.

RESPONSIBILITIES

• Assist the nursing team in simple procedures
• Documenting, monitoring and recording observations of residents and their vital signs and reporting changes in condition to the registered nurse
• Supervise / assist residents in their daily needs (e.g. personal grooming and daily living activities)
• Escort residents for medical appointments
• Guide residents to participate in development and recreational programmes
• Provide general supervision of residents

Minimally holding one of the following certificates:

• NITEC in Community Care & Social Services;
• NITEC in Nursing;
• HMI Institute of Health Sciences' Certificate in Healthcare Support
• WSQ Certificate in nursing care-related courses and / or relevant work experience in nursing care

• Work Location: Eunos / Chai Chee / Sembawang
• Work Hours: 5-day work week; 8.30 am to 6.00 pm

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit https://ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn

RESPONSIBILITIES

The Accounts Payable Associate, reporting to the Accounts Payable Assistant Manager, is an integral part of the finance team responsible for efficiently processing a high volume of vendor invoices, managing P-Card and cash claims processing, responding to vendor's queries and supporting various tasks within the Accounts Payable (AP) function. The role involves collaboration with the AP team, assisting in period end closing, and fulfilling additional responsibilities as assigned.

Main Job Tasks and Responsibilities:

1. Purchasing Card (P-Card) and Cash Claims Management: Manage all P-card applications, terminations, and transaction processing. Address queries from P-cardholders and Cash Claims users, ensuring adherence to company policies and accounting standards.
2. EZ-Link Card Management: Oversee all applications and terminations of EZ-Link cards associated with P-Cards.
3. Invoice Processing: Handle the timely and accurate processing of a high volume of vendor invoices, ensuring compliance with company policies and accounting standards.
4. Vendor Inquiries: Addressing vendor inquiries regarding invoices, payments, and deliveries promptly and effectively.
5. Journal Entries: Prepare journal entries related to the Accounts Payable function, maintaining accurate financial records and supporting the month-end and year-end closing process.
6. Collaboration: Liaise with other teams as required during period-end closing, providing necessary information and ensuring a smooth and accurate financial reporting process.
7. Ad hoc Duties: Undertake any other duties as assigned by the Accounts Payable Manager, contributing to the overall efficiency and effectiveness of the finance team.

• At least a Diploma in Finance/Accountancy or equivalent.
• 1-2 years of relevant working experience in accounts payable is recommended
• Fresh graduates are encouraged to apply
• Proficient in Excel/Google Sheets (Vlookup, Pivot Table) and SAP.

Key Competencies:

1. Pressure Handling: Able to work effectively under pressure and meet tight deadlines without compromising quality or accuracy.
2. Multi-tasking: Proficient in managing multiple tasks simultaneously while maintaining focus and efficiency.
3. Meticulous: Demonstrates exceptional attention to detail, ensuring accuracy in the processing of financial transactions.
4. Analytical: Possesses strong analytical skills to reconcile accounts, identify discrepancies, and contribute to financial analysis.
5. Independent: Capable of working autonomously, making sound decisions, and taking ownership of assigned tasks within the AP function.
6. Interpersonal Skills: Exhibits excellent interpersonal skills, facilitating effective communication within the team and across departments.
7. Communication: Strong verbal and written communication skills, enabling clear and concise collaboration with colleagues and external partners.

This role offers an excellent opportunity for a detail-oriented professional to contribute to the smooth operation of the Accounts Payable function, supporting the organization's financial integrity and success.

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve ‘health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit https://ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

RESPONSIBILITIES

At NTUC Health, we believe seniors can lead exciting, purpose-driven lives, doing the things they love. If you have a strong desire to help seniors continue living vibrantly as we do with optimal health, join us!

Our goal is to improve the quality of life for seniors, supporting them after injuries, recovering from stroke, surgery, or recently being hospitalized. We aim to provide comprehensive care and support to help them regain their independence, improve their physical and mental well-being, and enjoy a higher standard of living.

The Therapy Associate is responsible for conducting reassessment, providing client care and progressing individual therapy/group sessions including client education and caregiver training under the supervision/instruction of a therapist.

You will need to

• Assess, evaluate, plan, and treat residents/clients with various disabilities and conditions for optimal care
• Consult therapist on care plans and rehab progression as necessary
• Assist in conducting quality improvement projects
• Conduct training for therapy assistants, therapy assistant students or other care staff as necessary
• Ensure compliance with clinical protocols and service standards
• Collaborates with interdisciplinary teams from other Business Units to ensure good client experience and service

You should

• Thrive in a collaborative and dynamic environment
• Have strong communication and problem-solving skills
• Posses initiative and proactively seeks guidance for complex cases when required
• Be proficient in Google Suite Applications

It would be great if you

• Are open to working in different locations

• Recognised Degree in a related discipline

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

RESPONSIBILITIES

The Resident Welfare Coach is responsible for providing trauma-informed care, supervision, training and management to residents with physical, intellectual and/or sensory disabilities, supporting them in developing their skills and interests to reach their full potential.

Resident Care & Supervision:

• Provide care and supervision according to residents' Individual Care Plan (ICP)
• De-escalate and manage tension when residents dysregulate
• Respond to crisis situations and any unusual or challenging events (or at workplace)
• Manage residents' behaviour, complaints and grievances (or at workplace)

Programme Management:

• Execute the daily scheduled programmes/events with residents
• Supervise order, safety, and cleanliness of the care & programme environment

Coaching & Mentoring:

• Guide residents in developing personal, social, academic, and work skills based on their individual needs and programme objectives, with the aim of preparing them for success in school, work or community
• Assist residents in resolving various issues and concerns
• Plan, conduct, and evaluate both long- and short-range activities, in accordance with curriculum objectives, developmentally appropriate practice and programme philosophy

Clinical/Therapeutic Responsibilities:

• Understand the physical and psycho-social needs of each resident, including support needs of residents with Autism Spectrum Disorder (ASD) and Intellectual Disability (ID) and general needs of residents who have experienced trauma
• Support residents in emotion regulation by processing issues, implementing safety plans, and encouraging the use of emotion regulation tools and resources
• Work as part of a multi-disciplinary team to enhance residents' wellbeing

Documentation:

• Maintain the proper system of administration of residents' ICP, attendance, training programme records and other administrative records
• Prepare and submit ICPs, Progress Reports, Programme Plans and Incident Reports to the Supervisor/Head of Home/Head of Programmes
• Maintain client records with proper filing of residents' issues, incidents and development

REQUIREMENTS

• Minimum Diploma in any discipline
• Experience in working with children and adults with disabilities, but fresh graduates may also apply
• With basic processing and counselling skills
• Knowledge of common issues that appear in trauma and abuse
• Able to work independently as well as a team player
• Self-motivated and keen to develop professionally
• Believe in the rights of persons with disabilities to thrive as full members of our community

Others:

• Maintain confidentiality of clients' personal data in accordance to the Personal Data Protection Act (PDPA)
• Report any suspected abuse to Supervisor/Head of Home
• Perform additional duties as required by the nature of the position or as requested by Supervisor/Head of Home

WORKING CONDITIONS

5-day work week including one weekend

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

RESPONSIBILITIES

You will be responsible for assisting with the onboarding of Nursing Home residents and ensuring that they continue to receive the quality of care as described in NTUC Health Care Philosophy and Service Standards.

Customer Journey Experience

• Act as the main liaison and single point of contact (Care Concierge) for next-of-kin of our nursing home residents.
• Engage caregivers and residents at the pre-admission stage to address any concerns or anxieties and to better understand the specific needs of the resident.
• Conduct pre-admission counselling sessions to help caregivers understand the fees, services provided, philosophy of care, living conditions and expectations of residents and next of kin.
• Receive the resident on the day of admission, conduct orientation and ensure that the resident settles in well to the new environment.
• Actively engage residents and caregivers throughout the period of stay and address any concerns that may arise by working together with the multidisciplinary care team.
• Be involved in multidisciplinary discussions as part of patient-centered/directed care planning by providing relevant information of residents' social background, preferences and habits.

Service Quality

• Help to develop and maintain important touchpoints for the resident journey from pre-admission to discharge.
• Assist in the measuring and monitoring of customer satisfaction via residents focus groups, periodic audits, residents satisfaction surveys, etc.
• Assist the manager in implementation of internal and external service recognition programs and events e.g. annual Service Excellence Award.
• Provide inputs during team meetings on service gaps based on the feedback received and propose service initiatives and training programmes for continuous improvements.

As a Care Concierge, you will be interacting with residents from all walks of life. Many of them have multiple medical conditions which may affect their behaviour and disposition. To succeed in this role, you must enjoy interacting with people from diverse backgrounds, be empathetic and be able to appreciate their point of view. This is not a desk-bound job and will require constantly being on the move. The joys of the job come in appreciation from residents and their next-of-kin as transitioning to a new living arrangement can be challenging. Not to mention grateful colleagues as your value add to their work and the resident experience!

• Recognized diploma or degree,
• At least two years of work experience, preferably requiring interaction with a diversity of people
• Knowledge of geriatrics or experience caring for the elderly (eg; being a caregiver or volunteering) an added advantage
• Knowing multiple local spoken languages or dialects will be advantageous
• People-oriented, willing to work the ground

Location:

• Jurong West Nursing Home

Additional Advantageous Skills:

• Appreciation and sensitivity to multicultural preferences and nuances

COMPANY DESCRIPTION

About NTUC Health Co-operative Limited

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve ‘health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit https://ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.

Services: Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

RESPONSIBILITIES

NTUC Health is one of Singapore's largest community health and eldercare providers. As we are growing our cluster support with the evolving EC model, we are looking for dynamic individuals to drive quality assurance, statutory compliance, and programme management in all Active Ageing Centres (AAC).

Quality Assurance And Compliance:

• Ensuring AACs comply with the funder requirements on service deliveries.
• Oversee the semi-annual AIC progress reporting, ensure correct reporting from AAC to funder.
• Monitor and maintain quality standards of the AACs including tracking, updating, and maintaining SOPs and Work Instructions under the framework of ISO 9001:2015 (Quality Management System Requirements).
• Oversee and manage regular quality surveillance, inspections, audits, and governance of Service Quality projects.
• Develop better practices, drive continuous improvement to a higher level of performance as well as implement sustainable business and operational strategies in line with the organization's growth.
• Engage all centers to implement and uphold the quality standards of the division.
• Act as the relevant contact for MOH Audit matters, providing communication to Ministry on improvement plans and escalation of issues.
• Share learnings and issues across various centers for learning purposes.
• AAC Data Protection Representative
• Conduct quality training, oversee and direct the development and implementation of quality and safety training strategies, initiatives, and programs for the department.
• May require to perform additional duties as requested

Incident Management:

• Establish a Quality Assurance Committee (QAC) to review and manage incidents/ data and other improvement plans.
• Oversee analysis, management, and reporting of incidents (Internal and external reporting)
• Oversee development and implementation of risk registry
• Collaborate with stakeholders to ensure that corresponding risk management measures are in place and sustainable.

• Bachelor's degree, preferably in Healthcare or Gerontology related discipline
• Preferably a minimum 3 years of Healthcare experience
• Minimum of 5 years in a supervisory role
• Minimum of 8 years experience in quality assurance, audit, knowledge management, and data analytics
• Experience in project management and/or process re-engineering using Lean and/or another quality improvement/innovation methodologies
• Good communication, interpersonal and people management skills
• Excellent analytical and problem-solving skills
• Detail-oriented
• Familiar with Google Workspace

• LEAN Six Sigma or equivalent process improvement experiences would be an advantage