Total 321 job vacancies by Delivery Hero

We are hiring for the Head, MD Office position based in Singapore. This role will be reporting directly to the Managing Director. You will also work closely with the MD and other senior leaders to identify and execute high-priority initiatives that support the company's strategic goals.

Responsibilities:

• Performance management
  • Drive business performance management of the MD Office scope, including goal alignment process, evaluating performance, and driving interventions
  • Act as a "bridge" between local leadership and regional stakeholders to: 
    • Discuss country performance
    • Align support from functions, and 
    • Align and drive strategic priorities
  • Work with cross-functional teams (Commercial, Sales, Operations, Marketing, etc.) in Singapore on high-impact projects
  • Prepare reports, presentations, and other materials to support the MD in decision-making and communication with internal and external stakeholders
  • Collaborate with the MD on various cross-functional initiatives, encompassing OKR evaluations, preparation and review of Investment Proposals, active engagement in WBRs, analysis of insights derived from discussions, and involvement in other associated projects
• Thought-Partnering
  • Support Country Directors in designing solutions to complex business problems
  • Conduct research and analysis on key issues and provide recommendations to the MD and relevant local directors
  • Collaborate with the MD to identify key priorities, align them with department heads/directors, and offer support through analysis and project management as required
  • Take ownership of competitor-related information gathered from customers, riders, and vendors. Work closely with other department heads/directors, including but not limited to those in pricing, deals/discounts, and overall experience, to stay informed about any relevant movements in the market
• Special Projects
  • Drive special initiatives that have top-line / bottom-line impact across Singapore
  • Manage and oversee strategic C-level projects from ideation to execution
  • Build project plans with end-to-end ownership, from planning through delivery, as required

• Manage and enhance the work relationship with the 20-30 partner restaurant chains through regular, personal contact with the restaurant manager
• Renegotiate the contracts conditions such as commission rate or minimum basket size with restaurant manager on a regular basis
• Convince restaurant manager to implement the backlink on their website and/or a splash page to convert online traffic into additional orders
• Design and improve the aftersales process by streamlining the operations and the CRM system
• Find and convince the best partner restaurants to join the corporate menu booklet and monitor the order evolution as well as customer experience after integration
• Negotiate exclusive deals with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
• Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it

We’re looking for a highly motivated controller. Our ideal candidate is confident in his/her technical skills, has a great attitude, thrives in a fast-paced environment and wants to join a dynamic team centered around innovation. The successful candidate will have full ownership of the financial numbers and processes of business in Singapore, the role is based in Singapore and reports to the Director, Finance (Singapore).

What you’ll find at our table:

• Oversee the full set of accounts and take responsibility for month-end closing, closely partnering with the GL shared service team to ensure accurate and timely reporting
• Business partnering with local business stakeholders and FP&A counterparts to solve accounting issues effectively, review our financial numbers (PnL, balance sheet and cash flow) thoroughly and highlight any significant variances/potential risk areas to the management
• Focus on continuous process improvement, drive for the adoption of best practices and operational excellence for Singapore across different teams that will have significant financial impacts
• Ensure proper documentation on the processes to strengthen internal controls
• Assist with any new systems or process implementations
• Perform internal audits and manage quarterly and year-end external audits and liaise closely with external advisors to ensure that our regulatory reporting is completed on time
• Ensure processes are compliant with group accounting policies, internal controls, tax and other statutory requirements. Identify new internal accounting controls that we should implement to mitigate the risk of non compliance
• Ensure compliance with group accounting policies, audit, tax, and other statutory requirements
• Understand the company’s financial goals and offer data-driven, well informed recommendations to the Director, Finance
• Stay up to date with new accounting regulations and IFRS and update the team/ revise internal processes as necessary

We are looking for a Field Sales Specialist to be based in Ipoh, Perak who is able to convince the best restaurants in Malaysia to join foodpanda. This role will be reporting to the Lead, Field Sales, in the Commercial department. 

Responsibilities

• Responsible for driving B2B sales, seeking and securing a new partnership with vendors.
• Passionate and should have a keen interest in the food and beverage industry with a desire to sign up the best local and international vendors.
• Be the local market expert: You know the best restaurant & shops in Malaysia and always able to provide recommendations.
• Gather both restaurant and shops feedback, monitor competitor activity and provide recommendations for improvements to management.
• Be the brand ambassador: Conduct cold calls and walk-ins, schedule in person meetings and sell foodpanda service to potential vendors which include tiptop shops and restaurants in Malaysia.
• Exceed sales targets & performance-based goals while working independently.
• At the same time, ventured to become part of our international network and high skilled team.
• You have the chance to gain an inside perspective of our fast-growing business by being responsible for the business from day one.
• Manage a portfolio of vendors which includes restaurant & shops accounts and exceed goals for account retention, development, and maintenance.

• Review financials and monitor submissions in SAP/OneStream for the assigned entities in accordance with local GAAP, IFRS, and Group Reporting policies and in line with the established Service Level Agreements (SLAs) / Group Timelines.

• Drive a customer-centric approach by building partnerships and open discussions to capture developing concerns, issues, and identify best practices. Conduct regular monthly business reviews with the local stakeholders.

• Manage and resolve escalations, risks, and opportunities raised/identified.

• Responsible for leading the R2R team and keeping a high level of employee engagement.

• Ensure proper documentation and authorization for manual journal entries.

• Provide complete and timely R2R support in various audits and review requirements ensuring smooth and compliant operations.

• Reconciles subsidiary and general ledger accounts.

• Drive change management and related implementations in positively transforming the service delivery.

• Set up appropriate performance targets and conduct timely performance reviews to develop team members and address issues/concerns.

• Perform all other related tasks that may be assigned from time to time by the Lead, R2R Service Delivery.

• Coach and mentor the team to improve performance and engagement.

• Preparation and posting of journals in SAP for the assigned entities in accordance with local GAAP, IFRS, and Group Reporting policies and in line with the established Service Level Agreements (SLAs).

• Ensure that month-end closing tasks are completed in a timely manner and Group’s month-end closing timelines are met consistently.

• Ensure that intercompany (IC) postings are validated and correctly posted in SAP and IC balances are reconciled with counterparties on a monthly basis.

• Coordinating with the different stakeholders of financial data dependencies, ensuring completeness & timeliness of entries booking.

• Work with Regional/ Central Accounting and Controlling teams to clarify and perform in-depth analysis on monthly Financial Statement and Consumer Reconciliation reviews.

• Maintain SL vs GL reconciliation of the different accounts

• Resolve reconciling items in a timely manner or escalate items posing delay risks in achieving the SLAs.

• Respond to in-market queries and post accounting adjustments as required.

• Provide support during Group audit reviews, local Statutory audit, and internal audits.

• Continually standardize, automate, and streamline to improve efficiency in financial reporting.

• Perform all other related tasks that may be assigned from time to time by the Lead / Manager, R2R Service Delivery.

• Sign partnership agreement between foodpanda and restaurant in Thailand and ensure smooth onboarding experience
• Manage performance of new restaurants after acquisition
• Understand and meet the needs of our potential partners and immediately build a trustful relationship
• Have a keen interest in food and beverage industry with desire to sign up the best local and international restaurants
• Ability to generate leads, conduct call to vendor and close the deal via telephone
• Exceed sales targets & performance based goals while working independently and as part of a team.
• Become part of international network and high skilled team
• Take part in the development of a very exciting, fast growing global company

• Assist in preparation and generation of documents
• Conduct extensive research and create reports, as needed.
• Create key visual communications content
• Create and maintain connections among key stakeholders
• Support for implementation and management of Public Affairs, CSR and Sustainability
• projects
• Coordination with internal and external stakeholders
• Support in the drafting and publication and distribution of reports
• Perform duties as may be assigned by the CSR & Sustainability Specialis

We’re looking for a highly motivated Procurement Manager. The ideal candidate will manage the procurement process, ensuring the timely acquisition of goods and services that align with organizational needs while maintaining quality and cost-effectiveness. The role is based in Thailand and reports to the Head of Finance, Thailand.

Key Responsibilities:

• Conducting market research to source for potential suppliers and evaluate their capabilities.

• Negotiating contracts and preparing reports (e.g. on orders and costs).

• Developing and implementing procurement strategies to optimize purchasing activities.

• Preparing Request for Proposals (RFPs) and Request for Quotations (RFQs). 

• Reviewing deliveries against the orders.

• Dealing with real estate & workplace, non-supplied, under orders, over orders and damaged goods.

• Analyzing spending patterns, identifying cost-saving opportunities and determining the most profitable offers.

• Ensuring compliance with purchasing policy and legal requirements. 

What you bring to the table:

• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.

• Minimum 5 years of experience in procurement construction, IT system, goods and services, or supply chain management.

• Proficient in use of MS Office Applications (Words, Excel, Access).

• Good knowledge of distribution management

• Strong negotiation, analytical and problem-solving skills.

• Able to work well under stress in a fast-paced environment.

• Good communication and interpersonal skills.

What we offer:

• A dynamic and inclusive work environment.

• Opportunities for personal and professional development

• Responsibility from day one in a global company.

• A well-balanced professional and personal life.

• Freedom to learn, be creative and have fun!

• Develop and execute a comprehensive strategy to drive business growth and market expansion in designated countries

• Ownership of P&L of new business; drive top line revenues while optimizing bottom line expenses

• Work closely with the Product team to understand user journey and develop a product vision

• Drive the Commercial and Ops team to ensure key priorities are met

• Balance high-level strategic thinking with hands-on execution

• Plan and monitor the day-to-day running of business to ensure smooth progress and high achievement across multiple KPIs metrics

• Liaise closely with regional teams and with other markets to understand best practices and tailor it to local needs

WHAT YOU WILL OWN:

• Administer all editorial tasks within the assigned scope of work efficiently
• Manage and submit cases within the SLA
• Identify vendor’s need by understanding the requirements and ensure that it is according to the content SOP
• Ensure that quality standards are maintained in creating and updating menu
• Ensure that target productivity and quality scores are met
• Ensure compliance with company policy and procedures
• Participate in daily team huddle
• Proactively provide feedback and suggestions for the improvement of SOP
• Assist the RTA/TL in executing ad-hoc tasks as and when required
• Able to handle timelines and take ownership of tasks assigneg

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

• Well-versed in international cuisine, especially in the Asia Pacific region with sound knowledge of common food preparation and terminologies
• Good oral and written communication skills in Mandarin.
• Approachable personality with people handling skills
• Good listening skills
• Familiar with Salesforce, Microsoft Office applications (Excel, Powerpoint), Google platform
• Good problem solving skills in handling complaints effectively
• Must be able to work on shifts, weekends, and public holidays
• Willingness to take on additional responsibilities and ad hoc task
• Able to handle timelines committed and take ownership of tasks assigned to you
• Ability to communicate effectively with senior management and other

SENIORITY LEVEL : Executive
FUNCTION : Commercial Executive
LOCATION : Southgate Commercial Centre, Kuala Lumpur, Malaysia
REPORTS to : Team Leader Commercial

ROLE POSITIONING AND OBJECTIVES
is looking for Commercial (Telesales) Executives who are persuasive and can demonstrate exceptional selling, communication, and closing skills to potential and existing partners. The Commercial Executive is responsible for the process of calling, pitching, following up and servicing partners at a high performing level.

WHAT YOU WILL OWN:
While leads are provided, you will be expected to:
● Have the ability to sell on the phone as second nature.
● Be relentless in researching, reaching out to, and speaking to the right decision-makers in a business.
● Be sales-minded and resourceful to hit set KPIs.
● Meet requirements in the areas of documentation accuracy, partner approval and systems processing.
● Meet the expected daily productivity in terms of number of calls and sales
● Keep records of calls and sales and note useful information in an organized fashion.
● A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion.
● Problem solving comes as second nature; constantly striving to provide solutions which are in-sync to company offers.
● Constantly excelling in meeting and exceeding KPI elements set by the company.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.
● As this is a 100% telesales role, the incumbent must be comfortable to make outbound calls via digital communication tools and be on the phone over extended periods of time.
● Able to communicate in English effectively, an added advantage for ability to speak, read & write in Bahasa Malaysia fluently.
● Previous telesales experience is not necessary but is an added advantage.
● Comfortable in working with online business tools such as Google applications. Experience with Salesforce a plus, but not mandatory
● A proficient communicator with a consultative sale driven approach.
● A strong relationship builder, target-oriented, resilient and a team player with a willingness to learn.
● Fast learner and able to adapt quickly to constant changes in operational processes

At Central Operations we “Work smarter together”, “Always add value” & “Look for trouble”, these are our guiding principles that will make us a Centre of Excellence in no time. We aim to create a magical experience for you here at
foodpanda as we win through diversity by hiring the BEST talents from all walks of life.

We are looking for an Associate, Rider Recruitment (Sales Focus) to be based in our Rider Hub located in Johor Bahru, Malaysia to assist us in expanding our current fleet of riders across Malaysia. This role will be reporting to the Senior Manager, Rider Recruitment. 

Responsibilities include, but are not limited to:

• Work with the Rider Management team to develop recruiting strategies and create innovative ways to source candidates. This includes working with local universities/colleges and community job boards to post the roles.
• Use the existing Applicant Tracking System to manage the full cycle rider recruitment, including but not limited to:

1. Validating applicants’ documents
2. Contacting and managing prospective candidates.
3. Scheduling test rides for riders.
4. Screening drivers for capability and experience.

• Scheduling onboarding sessions and ensuring sessions are all filled. You will need to follow up and re-book candidates as needed.
• Assisting with administrative functions for local leads, such as ensuring that new hire processes and documentations are completed.
• Supporting the new hires with their questions during the first few weeks (eg. first week questions regarding payroll, etc...)
   

We are looking for a Key Account Specialist to join our growing business!

What’s on the menu to do:

• Manage and enhance the work relationship with owners, directors, and other stakeholders of our biggest restaurant partners in the country

• Negotiate for our restaurant partners’ participation to our promotions, marketing campaigns, and other commercial projects and initiatives

• Strategize with our restaurant partners  for the continuous growth of their foodpanda orders

• Educate our restaurant partners with the best practices to maximize their sales and operations in foodpanda

• Serve as the SPOC for escalations from our restaurant partners

• Ensure that our restaurant partners are able to maintain the best customer experience for their branches in foodpanda

What do you bring to the table?

• At least 2 years of account management experience, preferably from F&B or E-Commerce

• Excellent interpersonal and communication skills and strong negotiation skills

• Thrives and excels at managing relationships and handling store-level escalations

• Pleasant personality, high level of enthusiasm and commitment

• Team player, self-motivated with the ability to work independently

• Keen interest and good understanding of the restaurants industry

• Proficiency in Microsoft Excel and/or Google Sheets

• Required language(s): English and Filipino

What we offer

• foodpanda Philippines is a Great Place to Work Certified! You are assured to be joining a dynamic, fun, and an amazing work environment!

• A company committed to developing you personally and professionally.

• A great working atmosphere with regular company and team events.

• A vibrant and international team committed to diversity and inclusion.

• Responsibility from day one in a fast growing and global company.

• We recognize top performers, welcome our newbies, and share good food!

• Competitive package, allowances, food perks, Insurances, learning and development opportunities and more!

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

WHAT YOU WILL OWN:

• Administer all editorial tasks within the assigned scope of work efficiently
• Manage and submit cases within the SLA
• Identify vendor’s need by understanding the requirements and ensure that it is according to the content SOP
• Ensure that quality standards are maintained in creating and updating menu
• Ensure that target productivity and quality scores are met
• Ensure compliance with company policy and procedures
• Participate in daily team huddle
• Proactively provide feedback and suggestions for the improvement of SOP
• Assist the RTA/TL in executing ad-hoc tasks as and when required
• Able to handle timelines and take ownership of tasks assigneg

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

• Well-versed in international cuisine, especially in the Asia Pacific region with sound knowledge of common food preparation and terminologies
• Good oral and written communication skills in Cantonese.
• Approachable personality with people handling skills
• Good listening skills
• Familiar with Salesforce, Microsoft Office applications (Excel, Powerpoint), Google platform
• Good problem solving skills in handling complaints effectively
• Must be able to work on shifts, weekends, and public holidays
• Willingness to take on additional responsibilities and ad hoc task
• Able to handle timelines committed and take ownership of tasks assigned to you
• Ability to communicate effectively with senior management and other