Total 9 job vacancies by Daniel Crowe

Cleared Recruitment is partnering with a high-tech international communications company & are currently seeking a highly skilled NV1 System Administrator to support a sophisticated IT environment, for opportunity based onsite in Canberra. As a System Administrator, you will play a vital role in ensuring the security, efficiency, and maintenance of complex IT systems. You'll conduct regular checks, perform preventive and corrective maintenance, and manage both physical and virtual assets to ensure optimal system performance. You will also be responsible for managing user access, system updates, and coordinating with vendors to resolve issues as they arise. Key Responsibilities:

Perform daily health checks on both Windows and Linux systems.
Manage system updates and patches in line with the maintenance schedule.
Troubleshoot and resolve flagged issues through an internal ticketing system.
Engage with vendors for support as required.
Manage physical hardware, including installation, removal, and sanitisation.
Provide Active Directory management for user access and permissions.
Collaborate with project teams for upcoming tasks and changes.
Perform regular vulnerability scans and backup audits.
Deliver training and guidance to external client representatives.

Requirements:

Proven experience in IT system administration, with strong knowledge of both Linux and Windows.
Familiarity with automation tools, enterprise backup solutions, and system monitoring.
Strong interpersonal and communication skills for stakeholder engagement.
Project management experience with the ability to handle multiple tasks.
Australian citizenship and an active NV1 security clearance, or ability to reactivate a previously held clearance.

Desirable Qualifications:

Bachelor's degree in Information Technology or a related field.
Professional certifications in Linux, Windows Server, or system administration.
Five or more years of hands-on experience in system administration.

Opportunity Details:

Location: Canberra
Start Date: ASAP
Duration: Permanent
Security Clearance: NV1 required


If you are interested in this opportunity, contact Daniel on: M: 0424 906 007 At Cleared, we provide tailored recruitment solutions to individuals seeking their next opportunity and to organisations searching for talent within Defence Industry, Intelligence, and National Security. We reward our friends for helping their friends. If you refer anyone looking for new opportunities, we will reward you with a gift card up to $1000. Terms and conditions apply.

Cleared Recruitment is currently seeking a NV1 Service Desk Team Leader for a major global defence technology company based in Canberra. This pivotal role involves overseeing the Service Desk team, providing Level 1 and Level 2 support to staff across Australia & global workforce The Service Desk Team Leader will work closely with the ICT Regional Manager to develop a professionally managed service desk environment. Service Desk Team Leader responsibilities will include: Key Responsibilities:

Manage Service Desk Operations:

Ensure efficient call centre coverage and effective ticket resolution processes.
Continuously assess and improve workflows to meet service level agreements (SLAs).


Handle Escalations:

Act as the primary point of contact for complex issues, coordinating responses to critical incidents.
Maintain detailed documentation of escalated issues and solutions.


Provide User Support:

Deliver technical assistance for software and hardware inquiries.
Conduct diagnostics and develop user guides to help staff resolve common issues.


Maintain Asset Management:

Keep the Configuration Management Database (CMDB) updated with accurate asset information.
Implement best practices for monitoring the lifecycle of hardware and software assets.


Generate Performance Reports:

Compile data to assess service desk performance and present findings to management.
Track key performance indicators (KPIs) to guide improvements.


Mentor Team Members:

Support and train Service Desk staff, promoting a culture of continuous learning and development.



About You: The ideal candidate will be eager to learn and capable of handling technically demanding tasks.

Experience:

Tertiary qualifications in Information Technology or relevant industry experience.
A minimum of 5 years in a Service Desk Team Leader role or similar position.
ITIL V4 Foundation certification is required.
Demonstrated experience with MS Windows 10/11, MS Office 2019, O365, and Intune.
Solid understanding of VPN, Internet Explorer, and network connectivity fundamentals.


Opportunity Details:

Location: Canberra
Start Date: ASAP
Duration: Permanent
Security Clearance: NV1 clearance



If you are interested in this opportunity, please contact Daniel at: M: 0424 906 007 At Cleared, we provide tailored recruitment solutions for individuals seeking new opportunities and for organizations searching for talent within the Defence Industry, Intelligence, and National Security. We reward our friends for helping their friends. f you refer someone looking for new opportunities, we will reward you with a gift card of up to $1000. Terms and conditions apply.

Cleared Recruitment is partnering with a leading Multinational ICT Services Corporation, actively seeking a Director for Defence Operations to join their team in Canberra starting ASAP! About the Opportunity: This role requires a minimum NV2 Security Clearance and is focused on overseeing and managing Infrastructure Services for Defence Deployed Services, including areas such as technical maintenance, hosting, end-user computing, networks, and operations. The Director will ensure services are delivered efficiently and meet or exceed client expectations. You will collaborate with CSM Leadership to prioritise work, plan, and drive improvement projects. Key Responsibilities:

Streamline and standardise processes across Defence Operations' Infrastructure Services.
Identify and implement technology and process improvements to optimise delivery, reduce costs, and enhance customer satisfaction.
Ensure adherence to governance standards and statutory regulations, including workplace health and safety.
Lead and develop a high-performing team, fostering engagement and driving results.
Continuously review and refine strategies, processes, and business improvements with a focus on innovation and value.
Align initiatives with business strategy and collaborate effectively with other business units.
Maintain a deep understanding of the organisation's service portfolio and marketplace trends to provide insights on challenges and emerging technologies.

Requirements:

10+ years of leadership and management experience, ideally within Defence or Federal Government sectors.
Demonstrated success in delivering top-quality service to multiple clients and stakeholders in an ICT environment.
Proven experience in driving change through process and policy development, training, and strategy execution.
Excellent written and verbal communication skills, alongside strong customer service abilities.
NV2 Security Clearance is essential.
Defence sector experience is highly desirable.

This is a fantastic opportunity to step into a senior leadership role with a global leading organisation. If you are interested in this opportunity, contact Daniel on: M : 0424 906 007 At Cleared, we provide tailored recruitment solutions to individuals seeking their next opportunity and to organisations searching for talent within Defence Industry, Intelligence and National Security.

Cleared ICT is partnering with a renowned global professional services company, and we are on the lookout for a dedicated Service Management Practitioner with a minimum Baseline security clearance. This permanent position & can be based in Canberra or Melbourne and offers a unique opportunity to make a significant impact in the field of IT service management. About the Role: As a Service Management Practitioner, you will play a crucial role in transforming how IT services are delivered to the business, ensuring service excellence. Your expertise will support the design and delivery of infrastructure projects, bringing both technology and business benefits to our clients. Key Responsibilities:

Design, deliver, and support service management processes, architecture, and technologies.
Leverage skills in service management strategy, operating model, process maturity assessment, and roadmap definition for process and tool implementation.
Focus on delivering solutions including Service Management Architecture and Planning, Service Optimisation, Service Integration and Management, and ITIL process assessment, design, and implementation.

Essential Criteria:

Minimum of 3 years' experience in service management transformation consulting and delivery.
Experience in service management process design and implementation.
Knowledge of service management operating model design and implementation.
Familiarity with service management tool strategy, architecture, design, and implementation.
Experience or knowledge in software asset management, service management automation, and AIOps.
Expertise in service operations review and stabilisation.
Proficiency in service integration and management (SIAM) operating model, process design, and tool implementation.
Experience or knowledge of service catalogue design and implementation.
Experience or knowledge of service desk transformation and service delivery.

Additional Qualifications:

Bachelor's degree or equivalent vocational qualifications.
Experience with service management toolsets such as ServiceNow, BMC, Splunk, JIRA, SolarWinds.
Ability to articulate design, operational, and technical issues to both technical and non-technical audiences.
Ability to express complex concepts, issues, and ideas in proposals, presentations, documentation, operating models, and process designs.
Ability to meet travel requirements, when applicable.
Experience with ITIL-oriented tools - service desk, change, availability, and/or monitoring.
Knowledge of Cloud FinOps, Cloud Bill Analysis, and Cost Optimisation.
Preferred candidates will have relevant industry or technology certifications: ITIL4, SRE, COBIT, ServiceNow, BMC, and Cloud (AWS, Azure, Google).
Excellent communication and interpersonal skills.
Proven leadership and management skills.
Ability to manage multiple engagements and conflicting priorities.
Must hold or be eligible to obtain a relevant Defence security clearance (NV1 preferred).
Australian citizenship is required for eligibility for an Australian Government security clearance.

Please Note: Applications will only be considered from individuals with an AGSVA clearance or those familiar with it. Interested in this opportunity? Contact Daniel at: M: 0424 906 007 E: At Cleared ICT, we provide bespoke recruitment solutions for individuals seeking new opportunities and organisations searching for talent within the Defence Industry, Intelligence, and National Security sectors.

Security Infrastructure Systems Administrator Level 3 TSPV Looking to embark on an exciting journey with our esteemed Federal Government partner? Cleared are on the lookout for a seasoned Systems Administrator to join our team and spearhead the maintenance and integration of our cutting-edge ICT infrastructure and security systems. Do you boast hands-on experience in orchestrating secure and robust VMware, Linux, and/or Windows ICT environments? Are you a wizard when it comes to data processing, scripting, and coding, wielding expertise in tools such as Bash, XSLT, PowerShell, Python, or C? If you're nodding along, then we're eager to connect with you! Based in Canberra, this opportunity presents a 12-month contract, with the possibility of extension. While possession of a current Top-Secret Positive Vetting (TSPV) security clearance is advantageous, we're also open to considering candidates with recently downgraded TSPV clearance. Skills and Knowledge: Experience in administering a secure and reliable VMware, Linux and/or Windows ICT environment.

Data processing, scripting, and coding skills, specifically in Bash, XSLT, PowerShell, Python or C.
Experience in administering virtual machine systems, particularly VMware or Red Hat

Major Responsibilities: Contribute to the implementation and maintenance of a complex ICT environment containing VMware, Windows and/or Linux based systems.

Contribute to the provisioning, support and maintenance of Storage Area Network (SAN) appliance, physical and virtual server infrastructure and a small fleet of desktops.
With Guidance the reliability of the system by using standard procedures and tools to carry out defined system configuration, backups, and restoring data where necessary. This includes the use of network management tools to collect and report on network load and performance statistics.
With Guidance make sure incidents, problems and changes are captured and responded to within the IT service management platform. This includes administration of accounts and permissions.


Location: Canberra Contract terms: 12 months SFIA level required: The Specified Person will be expected to demonstrate attributes of SFIA Level of Responsibility 3. Security Requirements: Current Top-Secret Positive Vetting (TSPV) security clearance is strongly preferred, however candidates who have held a TSPV in the previous 12-month period (which has since been downgraded) may be considered. If you are interested in this opportunity, contact Daniel on: M : 0424 906 007 | E: At Cleared, we provide tailored recruitment solutions to individuals seeking their next opportunity and to organisations searching for talent within Defence Industry, Intelligence and National Security.

MS Engineer L3, NOC - Network Engineer Cleared Recruitment is collaborating with a prominent Global Technology & Business Solutions Provider to identify a Network Engineer with a Baseline clearance for a permanent role based in Canberra starting ASAP! As a Network Engineer, you will oversee the management of WAN, LAN, Data Centre Routing and Switching, Wireless Networks, Load Balancers, and Firewalls. This role will be exclusively dedicated to a specific client, focusing on the administration and support of their network infrastructure amidst a significant network overhaul. Key Responsibilities:

Independently handle operational tasks to resolve incidents and requests promptly within agreed SLAs, providing consistent updates on ticket resolutions.
Proactively identify, investigate, and analyse issues, logging all incidents efficiently and capturing relevant information for immediate resolution.
Plan, coordinate, and implement complex system changes while liaising with clients, vendors, and partners to ensure minimal disruption to business operations.
Monitor performance levels and capacity of supported devices and networks, contributing to proper capacity planning and management.
Identify recurring issues, initiate problem management, and collaborate with automation teams for optimizing efforts and automating routine tasks.

Experience/Qualifications:

5-8 years of experience in core technologies and 3+ years in two or more desirable categories.
Managed Services experience and proficiency in ticketing tools, preferably ServiceNow.
Bachelor's degree in IT or related discipline, along with advanced IT diplomas.
ITIL Foundation certification v3/v4, CCNA/CCNP/CCIE, and F5 Certified Administrator/Technical Professional qualifications.

Special Requirements:

Applicants must consent to random drug and alcohol tests.
Due to industry requirements, the candidate must be present in the office five days a week.
Australian Citizenship and Baseline Security Clearance are mandatory.

Benefits:

Competitive salary, flexible working arrangements, global opportunities, salary packaging, performance incentives, study assistance, and wellbeing programs.
Inclusive and welcoming environment fostering professional growth.
Engage in cutting-edge projects, access to competitive remuneration and incentive plans, health insurance, travel, accommodation discounts, salary packaging, health and wellbeing benefits, study assistance, and global opportunities.

Baseline clearance is essential, and only Australian Citizens are eligible to apply. For further details, contact Daniel at: M: 0424 906 007 | E: At Cleared, we specialize in providing tailored recruitment solutions to individuals seeking opportunities and organizations seeking talent within the Defence Industry, Intelligence, and National Security sectors

Cleared are working with a leading Cyber based Technology company and are seeking a skilled NV2 Windows System Administrator to ensure the smooth functioning, security, and efficiency of our organization's Windows-based systems and servers. In this role, you will be responsible for designing, implementing, maintaining, and supporting Windows environments. Collaboration with other IT teams will be crucial to deliver dependable and scalable solutions. Your contribution will be pivotal in maintaining a secure and robust IT infrastructure that supports our business operations. Duties and Responsibilities:

Install, configure, and maintain Windows servers, both in physical and virtualized environments.
Monitor system performance and address issues proactively to maintain optimal uptime and responsiveness.
Implement security measures, including user authentication, data encryption, and firewall configurations.
Ensure regular system backups and test disaster recovery plans.
Troubleshoot and resolve hardware, software, and network-related problems promptly.
Collaborate with cross-functional teams to design and implement new solutions, updates, and upgrades.
Manage user accounts, permissions, and access levels to ensure data integrity and security.
Stay updated with industry best practices, emerging technologies, and security trends.
Automate routine tasks through scripting and configuration management tools.
Maintain documentation of system configurations, procedures, and troubleshooting steps.

Skills and Attributes:

Proficiency in Windows Server operating systems and Active Directory management.
Exposure/Experience with VMware, Veeam backup, and SQL Server.
Experience administering Exchange Server.
Strong knowledge of networking concepts, protocols, and services.
Experience with virtualization technologies such as VMware or Hyper-V.
Scripting skills (PowerShell, Python, etc.) for task automation.
Ability to diagnose and resolve complex technical issues.
Strong analytical and problem-solving skills.
Excellent communication skills for effective collaboration.
Adaptability to changing technology landscapes.

Qualifications, Knowledge, and Experience:

Bachelor's degree in Information Technology, Computer Science, or related field.
Proven experience as a Windows System Administrator or similar role.
Microsoft certifications such as MCSA, MCSE, or related certifications are desirable.
Knowledge of security best practices and experience implementing security measures.
Familiarity with monitoring tools and techniques.
Understanding of backup and disaster recovery strategies.
Experience with configuration management tools is a plus.
Knowledge of compliance standards related to system administration.
Minimum NV2 Australian Government security clearance.


You must hold a current NV2 security clearance or above & be an Australian Citizen. If you do no not have a NV2 clearance or know what this is, please do not apply!
International Traffic in Arms Regulations (ITAR) are applicable and as such, your nationality may be a factor in determining your suitability for this role. If you are interested in this opportunity, contact Daniel on: M : 0424 906 007 | E: At Cleared, we provide tailored recruitment solutions to individuals seeking their next opportunity and to organisations searching for talent within Defence Industry, Intelligence and National Security.

Cleared are currently working with Defence & are looking to speak to a NV1 Network Technician based in Canberra for a 12-month contract plus a 1 x 12-month extension option due to start immediately! This is a major Defence project & the Network Technician will be required to report into the Development Technical Lead. Canberra Based Offices must be Onsite. 12 Month Contract plus 1 x 12-month extension option & Immediate Start! Responsibilities The Network Technician will be required to perform and/or have responsibility for duties including, but not limited to Position Description:

Identify, evaluate, and manage the adoption of appropriate tools, techniques, and processes (including automation and continuous integration) to create a robust integration framework.
Develop concept and capability in alignment with technical requirements, including criteria covering connectivity, capacity, interfacing, security, resilience, recovery, and access.
Translate logical designs into detailed designs and implement solutions as per agreed network architecture patterns.
Contribute to the development and maintenance of artefacts such as Build.
Guides, As-Built-As-Configured Documents, Standard Operating Procedures (SOPs), etc.
Contribute to the development of system integration policies, standards, and tools.
Collaborate with vendor/supplier specialists to provide solutions and optimise designs to achieve expected outcomes. It is expected that the candidate may not be familiar with certain technologies or products but will be able to gain a working knowledge rapidly based on their prior knowledge and experience.
Work with peers in a highly collaborative and high-performing team environment.
Report to the Development Technical Lead in relation to status of activities, identified risks, and task completion at a high enough level to allow upward communication through the organisation.

Skills and Experience:

Over 5 years' experience in implementing large scale ICT networks (i.e. switching and routing) using Arista equipment.
Detailed knowledge of different cyber security and network technologies
Knowledge and experience in working on geographically dispersed and constrained networks, the associated security threat landscape and related mitigations.
Experience in developing solutions for private cloud or tenancy.
Experience in building and deploying within a segmented network environment, with focus on virtualization and platform layer.
Experience in implementing and testing Quality of Service (QoS) DSCP markings of traffic to meet defined standards within secure federated environments.
Basic understanding of Hypervisor/Hyper-Converged Infrastructure, Active Directory and PKI certificate services
Ability to take requirements, standards, and frameworks and apply them in a practical application to future proposed solution designs and systems.
Ability to adapt quickly to changing requirements in a fast-paced environment to meet changing deadlines and shifting priorities.
Experience in developing highly available/fault tolerant systems, networks, and infrastructure in a connected, partially connected, degraded, or often disconnected state.
Skills and experience configuring the following technologies:
Fortinet Fortigate
F5 BIG-IP
Riverbed Steelhead
VMWare vSphere / ESXi / NSX
Nutanix AHV
Arista
Gigamon
Cisco Unified Communications VOIP/VTC systems
Skills and in-depth knowledge of the following scripting languages:
Ansible
Python
Bash
PowerShel

Desirable:

Strong consideration will be given to candidates with a minimum of 8 years of relevant experience with Joint / Coalition Defence environments, with 3+ years of audio and video collaboration using Cisco products post certification date.
Experience working within the Defence environment.
Knowledge and skills in the design, implementation, and configuration of automation and orchestration technologies and services, for example Ansible, Git, Scripting.
Ability to rapidly build, automate, and deliver proof of concept systems to support analysis, testing, accreditation and development activities, preferably within a DevSecOps process.
Detailed knowledge and skills in design, implementation and configuration on one or more of the following technologies:
Network Segmentation
Micro-Segmentation
Software defined network (SDN)
Voice and video collaboration technologies
Next Generation Firewall, e.g. Fortinet
F5 Local Traffic Manager, Global Server Load Balancing, Web
Application Firewall, Access Policy Management Negative Vetting 1 (NV1) is required. Candidates with NV1 would be considered on the condition that they have completed and submitted a security pack (NV1 to NV2 upgrade) to the Australian Government Security Vetting Agency (AGSVA) prior to commencement. If you do no not have a AGSVA clearance or know what this is, please do not apply! Australian Citizens Only! If you are interested in this opportunity, contact Daniel on: M : 0424 906 007 | E:

At Cleared, we provide tailored recruitment solutions to individuals seeking their next opportunity and to organisations searching for talent within Defence Industry, Intelligence and National Security.

Cleared is working with an Australian Managed service provider to Federal Government & are seeking an NV1 IT Service Management (ITSM) Analyst. The opportunity is Canberra based & is permanent position. The ITSM Process Manager will be responsible for the ongoing delivery of core ITSM processes, including but not limited to Incident, Problem and Change Management Main Tasks

Provide support for ITSM Tool suite, handling incidents, BAU requests, and project support.
Manage and upkeep application instances for both Company and its client(s)
Sustain portals and interfaces.
Demonstrate proficiency in understanding and overseeing the Client Application lifecycle.
Undertake maintenance tasks for the service catalogue.
Manage downstream access, client users, groups, and portal access.
Facilitate the onboarding of new clients onto Client Apps.
Establish Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) aligned with contractual and operational targets.
Develop Client dashboards as needed for reporting on incidents, problems, change, and service management.
Ensure the automatic generation of proactive maintenance and service management tickets within contracted intervals, such as monthly

Qualifications

ITILv3 or ITILv4 Foundation certification or ability to obtain.
NV1 Clearance and ability to obtain NV2 Clearance.

Experience, skill and competencies

Possesses a technical foundation in an IT infrastructure discipline or has exposure to diverse technical environments and multi-discipline teams within a managed services or IT outsourcing setting.
Demonstrates a steadfast commitment to delivering exceptional customer service through various channels - written, phone, and face-to-face interactions.
Familiarity with IT Service Management (ITSM) principles, methodologies, and procedures.
Displays keen attention to detail and strong written communication skills for effective internal and external correspondence.
Brings hands-on experience in working within an IT operational environment.
Capable of accomplishing objectives efficiently within given time frames and executing administrative duties promptly and effectively.

You must hold a current NV1 security clearance or above & be an Australian Citizen. If you do no not have a NV1 clearance or know what this is, please do not apply! International Traffic in Arms Regulations (ITAR) are applicable and as such, your nationality may be a factor in determining your suitability for this role. If you are interested in this opportunity, contact Daniel on: M : 0424 906 007 | E: At Cleared, we provide tailored recruitment solutions to individuals seeking their next opportunity and to organisations searching for talent within Defence Industry, Intelligence and National Security. ???????