Can you focus on providing outstanding service
The heart of this role is ensuring that every one of our guests receives a warm welcome to the hotel. If you're friendly, focused and love creating a fantastic experience by anticipating guests' needs, you'll be a great fit. Experience in a supervisory role is required, as is excellent written and spoken English.
It's a hands-on role, with responsibility for the front desk. You'll build professional relationships with customers, while leading and inspiring your team to provide outstanding service.
You'll need to effortlessly combine organisation and communication. One moment you'll be overseeing day-to-day operations, the next you'll be using your familiarity with the hotel's amenities to find solutions for guests and to upsell confidently.
What we offer
- Hourly rate up to £13 per hour depending upon experience
- 100% service charge, up to approx £2000 per year
- Attractive staff uniform
- Training and development opportunities including SVQ’s and professional qualifications
- Staff meals
- Discounted rates across our group of hotels for accommodation and food & beverage for you and your friends & family
- Pension
- Long Service Recognition
- Pet Bereavement Day
- Contribution towards driving lessons
- Charitable fund raising matched up to £250
- Paid day off on your birthday each year
