Total 11 job vacancies by Concept Shared Services Pte. Ltd.

Key Responsibilities:

• Customer Interaction:
  • Manage complex inquiries and provide expert guidance via phone, email, chat, or in-person.
  • Deliver comprehensive solutions while adhering to company policies and protocols.
• Issue Resolution:
  • Resolve high-stakes customer complaints and conflicts with minimal supervision.
  • Utilize advanced problem-solving techniques to address and preempt potential issues.
• Record Keeping:
  • Maintain accurate and detailed records of all interactions, utilizing advanced CRM systems.
  • Generate and analyze reports to identify trends and areas for improvement.
• Product Knowledge:
  • Acquire and apply in-depth knowledge of an extensive range of products and services.
  • Stay ahead of industry trends and continuously update expertise through rigorous training.
• Process Improvement:
  • Proactively identify inefficiencies and propose innovative solutions to enhance service processes.
  • Collaborate with management to refine policies and procedures based on analytical insights.
• Team Collaboration:
  • Lead and mentor junior team members, fostering a culture of excellence and accountability.
  • Collaborate cross-functionally to drive improvements and ensure a seamless customer experience.

 Experience: Minimum of 3-5 years of experience in a high-pressure customer service environment with a track record of managing complex cases.

Key Responsibilities:

• Customer Interaction:
  • Manage complex inquiries and provide expert guidance via phone, email, chat, or in-person.
  • Deliver comprehensive solutions while adhering to company policies and protocols.
• Issue Resolution:
  • Resolve high-stakes customer complaints and conflicts with minimal supervision.
  • Utilize advanced problem-solving techniques to address and preempt potential issues.
• Record Keeping:
  • Maintain accurate and detailed records of all interactions, utilizing advanced CRM systems.
  • Generate and analyze reports to identify trends and areas for improvement.
• Product Knowledge:
  • Acquire and apply in-depth knowledge of an extensive range of products and services.
  • Stay ahead of industry trends and continuously update expertise through rigorous training.
• Process Improvement:
  • Proactively identify inefficiencies and propose innovative solutions to enhance service processes.
  • Collaborate with management to refine policies and procedures based on analytical insights.
• Team Collaboration:
  • Lead and mentor junior team members, fostering a culture of excellence and accountability.
  • Collaborate cross-functionally to drive improvements and ensure a seamless customer experience.

 Experience: Minimum of 3-5 years of experience in a high-pressure customer service environment with a track record of managing complex cases.

Key Responsibilities:

• Customer Interaction:
  • Manage complex inquiries and provide expert guidance via phone, email, chat, or in-person.
  • Deliver comprehensive solutions while adhering to company policies and protocols.
• Issue Resolution:
  • Resolve high-stakes customer complaints and conflicts with minimal supervision.
  • Utilize advanced problem-solving techniques to address and preempt potential issues.
• Record Keeping:
  • Maintain accurate and detailed records of all interactions, utilizing advanced CRM systems.
  • Generate and analyze reports to identify trends and areas for improvement.
• Product Knowledge:
  • Acquire and apply in-depth knowledge of an extensive range of products and services.
  • Stay ahead of industry trends and continuously update expertise through rigorous training.
• Process Improvement:
  • Proactively identify inefficiencies and propose innovative solutions to enhance service processes.
  • Collaborate with management to refine policies and procedures based on analytical insights.
• Team Collaboration:
  • Lead and mentor junior team members, fostering a culture of excellence and accountability.
  • Collaborate cross-functionally to drive improvements and ensure a seamless customer experience.

 Experience: Minimum of 3-5 years of experience in a high-pressure customer service environment with a track record of managing complex cases.

Key Responsibilities:

• Customer Interaction:
  • Manage complex inquiries and provide expert guidance via phone, email, chat, or in-person.
  • Deliver comprehensive solutions while adhering to company policies and protocols.
• Issue Resolution:
  • Resolve high-stakes customer complaints and conflicts with minimal supervision.
  • Utilize advanced problem-solving techniques to address and preempt potential issues.
• Record Keeping:
  • Maintain accurate and detailed records of all interactions, utilizing advanced CRM systems.
  • Generate and analyze reports to identify trends and areas for improvement.
• Product Knowledge:
  • Acquire and apply in-depth knowledge of an extensive range of products and services.
  • Stay ahead of industry trends and continuously update expertise through rigorous training.
• Process Improvement:
  • Proactively identify inefficiencies and propose innovative solutions to enhance service processes.
  • Collaborate with management to refine policies and procedures based on analytical insights.
• Team Collaboration:
  • Lead and mentor junior team members, fostering a culture of excellence and accountability.
  • Collaborate cross-functionally to drive improvements and ensure a seamless customer experience.

 Experience: Minimum of 3-5 years of experience in a high-pressure customer service environment with a track record of managing complex cases.

Key Responsibilities:

• Customer Interaction:
  • Manage complex inquiries and provide expert guidance via phone, email, chat, or in-person.
  • Deliver comprehensive solutions while adhering to company policies and protocols.
• Issue Resolution:
  • Resolve high-stakes customer complaints and conflicts with minimal supervision.
  • Utilize advanced problem-solving techniques to address and preempt potential issues.
• Record Keeping:
  • Maintain accurate and detailed records of all interactions, utilizing advanced CRM systems.
  • Generate and analyze reports to identify trends and areas for improvement.
• Product Knowledge:
  • Acquire and apply in-depth knowledge of an extensive range of products and services.
  • Stay ahead of industry trends and continuously update expertise through rigorous training.
• Process Improvement:
  • Proactively identify inefficiencies and propose innovative solutions to enhance service processes.
  • Collaborate with management to refine policies and procedures based on analytical insights.
• Team Collaboration:
  • Lead and mentor junior team members, fostering a culture of excellence and accountability.
  • Collaborate cross-functionally to drive improvements and ensure a seamless customer experience.

 Experience: Minimum of 3-5 years of experience in a high-pressure customer service environment with a track record of managing complex cases.

Duties & Responsibilities

Responsible for Sing songs that guests enjoy

Sing in a production

Attend meeting to know the theme and to plan for the songs to sing

Source for musical scores

Arrange for extra rehearsals with musicians to ensure that quality of song

Source for the Costume and pros for your work performance (Can work with other musicians)

Sing in front of a live audience

Requirements

MINIMUM 2 YEARS OF STAGE EXPERIENCE

Main Vocal with strong knowledge of Mandarin Pop

Knowledge of Kpop is an advantage

Respond appropriately to guest song requests. Communicate guest requests to waiter as needed.

Understand and follow all company policies and procedures.

PHOTOGRAPH IS ESSENTIAL IN APPLICATION

WE ARE LOOKING FOR PERFORMERS WHO HAVE FULL TIME EXPERIENCE

Able to Sing with Live Band

Any other ad-hoc duties as per assigned.

Duties & Responsibilities

Responsible for Sing songs that guests enjoy

Sing in a production

Attend meeting to know the theme and to plan for the songs to sing

Source for musical scores

Arrange for extra rehearsals with musicians to ensure that quality of song

Source for the Costume and pros for your work performance (Can work with other musicians)

Sing in front of a live audience

Requirements

MINIMUM 2 YEARS OF STAGE EXPERIENCE

Main Vocal with strong knowledge of Mandarin Pop

Knowledge of Kpop is an advantage

Respond appropriately to guest song requests. Communicate guest requests to waiter as needed.

Understand and follow all company policies and procedures.

PHOTOGRAPH IS ESSENTIAL IN APPLICATION

WE ARE LOOKING FOR PERFORMERS WHO HAVE FULL TIME EXPERIENCE

Able to Sing with Live Band

Any other ad-hoc duties as per assigned.

Duties & Responsibilities

Responsible for Sing songs that guests enjoy

Sing in a production

Attend meeting to know the theme and to plan for the songs to sing

Source for musical scores

Arrange for extra rehearsals with musicians to ensure that quality of song

Source for the Costume and pros for your work performance (Can work with other musicians)

Sing in front of a live audience

Requirements

MINIMUM 2 YEARS OF STAGE EXPERIENCE

Main Vocal with strong knowledge of Mandarin Pop

Knowledge of Kpop is an advantage

Respond appropriately to guest song requests. Communicate guest requests to waiter as needed.

Understand and follow all company policies and procedures.

PHOTOGRAPH IS ESSENTIAL IN APPLICATION

WE ARE LOOKING FOR PERFORMERS WHO HAVE FULL TIME EXPERIENCE

Able to Sing with Live Band

Any other ad-hoc duties as per assigned.

Duties & Responsibilities

Responsible for Sing songs that guests enjoy

Sing in a production

Attend meeting to know the theme and to plan for the songs to sing

Source for musical scores

Arrange for extra rehearsals with musicians to ensure that quality of song

Source for the Costume and pros for your work performance (Can work with other musicians)

Sing in front of a live audience

Requirements

MINIMUM 2 YEARS OF STAGE EXPERIENCE

Main Vocal with strong knowledge of Mandarin Pop

Knowledge of Kpop is an advantage

Respond appropriately to guest song requests. Communicate guest requests to waiter as needed.

Understand and follow all company policies and procedures.

PHOTOGRAPH IS ESSENTIAL IN APPLICATION

WE ARE LOOKING FOR PERFORMERS WHO HAVE FULL TIME EXPERIENCE

Able to Sing with Live Band

Any other ad-hoc duties as per assigned.

Duties & Responsibilities

Responsible for Sing songs that guests enjoy

Sing in a production

Attend meeting to know the theme and to plan for the songs to sing

Source for musical scores

Arrange for extra rehearsals with musicians to ensure that quality of song

Source for the Costume and pros for your work performance (Can work with other musicians)

Sing in front of a live audience

Requirements

MINIMUM 2 YEARS OF STAGE EXPERIENCE

Main Vocal with strong knowledge of Mandarin Pop

Knowledge of Kpop is an advantage

Respond appropriately to guest song requests. Communicate guest requests to waiter as needed.

Understand and follow all company policies and procedures.

PHOTOGRAPH IS ESSENTIAL IN APPLICATION

WE ARE LOOKING FOR PERFORMERS WHO HAVE FULL TIME EXPERIENCE

Able to Sing with Live Band

Any other ad-hoc duties as per assigned.

Duties & Responsibilities

Responsible for Sing songs that guests enjoy

Sing in a production

Attend meeting to know the theme and to plan for the songs to sing

Source for musical scores

Arrange for extra rehearsals with musicians to ensure that quality of song

Source for the Costume and pros for your work performance (Can work with other musicians)

Sing in front of a live audience

Requirements

MINIMUM 2 YEARS OF STAGE EXPERIENCE

Main Vocal with strong knowledge of Mandarin Pop

Knowledge of Kpop is an advantage

Respond appropriately to guest song requests. Communicate guest requests to waiter as needed.

Understand and follow all company policies and procedures.

PHOTOGRAPH IS ESSENTIAL IN APPLICATION

WE ARE LOOKING FOR PERFORMERS WHO HAVE FULL TIME EXPERIENCE

Able to Sing with Live Band

Any other ad-hoc duties as per assigned.