Total 8 job vacancies by Co-op Group

Will Writer
£24,000 - £26,000 plus excellent benefits (Work Level 6B)
Remote, UK wide - or on site at our offices if preferred

We're looking for will writers and experienced estate planning paralegals to join our team.

At Co-op Legal Services we're passionate about developing our colleagues. We offer internal trainee solicitor programmes with a bias towards estate planning as well as plenty of opportunities for progression. In this role, you'll manage estate planning cases end to end, alongside drafting and taking instructions on a variety of wills and associated estate planning documents. We'll look to you to communicate with clients remotely, providing an outstanding service and case resolution. You'll gain exposure to a variety of cases, allowing you to build on your knowledge within a supportive team. So if you have the skills we need, we can offer you the exciting opportunity to build a rewarding career with us.

What you'll do:

* document and write wills of various complexity, write powers of attorney and other estate planning documentation, making sure all paperwork is accurate and professionally written
* communicate with clients and external partners via the phone and written communication throughout each case
* manage an incoming case load and work with those parties involved towards the successful completion of a case
* accurately maintain client records and correspondence on our systems, making sure that all compliance and regulatory standards are met

This role would suit people who have:

* previous experience of drafting wills and advising clients relating to estate planning matters
* some experience of managing cases
* the ability to build positive relationships and a passion for providing outstanding customer service
* a high level of attention to detail
* the ability to prioritise and manage your own caseload to deliver against targets

Why Co-op?

Here you'll do work that matters. We're a commercial organisation with a purpose beyond profit, you'll have an opportunity to help us build a stronger Co-op and stronger communities. You'll also get a package that includes:
* competitive salary
* coaching, training and support to help you develop
* pension with up to 10% employer contributions
* annual incentive scheme
* 28 days holiday plus bank holidays (rising to 32 in line with service)
* discounts on Co-op products and services
* free support for your mental, physical, and financial wellbeing
* Wagestream - a money management app that gives you access to a percentage of your salary as you earn it

Building an inclusive work environment

We're actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.

As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes. If you're a current Co-op colleague, this does not need to be completed.

Data Culture Analyst
£35,000 to £45,000 plus great benefits (Work Level 6A)
12-month fixed-term contract
Manchester City Centre (hybrid working)

Please Note: Due to the Christmas period, interviews for this role will take place in January 2025

We're open to applications from candidates who may require flexible working arrangements. There'll be an opportunity to discuss your flexible working requirements during the interview process, and at offer stage.

We're looking for a Data Culture Analyst to join our Data Enablement team, part of our wider Digital Technology & Data function, on a 12-month fixed-term contract in Manchester. As a Data Culture Analyst, you'll help our colleagues across Co-op to make the most of the data products available to them. You'll support our Data Culture Manager to deliver engaging communications and training to colleagues, and utilise our Microsoft Power Platform tools to help automate our processes wherever possible.

If you can bring us the skills and knowledge we're looking for, this is a great opportunity to make a real difference to the way we do business and play a big part in helping our colleagues put data at the heart of their decision-making. In this role you'll work in a hybrid way - splitting your time between home and the office (find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy).

What you'll do

• Support the creation and delivery of training plans that drive the adoption of our data products
• Engage with colleagues at all levels of seniority and deliver show and tells, super-user groups, champion communities etc
• Plan and create clear, accessible, and engaging communications that promote the value and capabilities of our data products
• Analyse user statistics to understand the uptake of data tools - using these insights to inform future planning
• Create and maintain our solutions built through Microsoft Power Platform
• Work alongside our Data Culture Manager to plan and deliver change projects across the team

This role would suit people who have

• An understanding of various data products and how they apply to end-users
• Knowledge of, and experience using, Microsoft Power Platform
• An understanding of data literacy
• Good communication skills, with the ability to create engaging content that is accessible for technical and non-technical audiences
• Good relationship-building and collaboration skills
• The ability to deliver training and communication plans to a wide range of audiences

We know that some candidates are less likely to apply for a role if they don't meet all the criteria in the job description. At Co-op, we're committed to building a diverse and inclusive working environment, so if you'd like to apply for this role but your experience doesn't quite meet every point, we'd still encourage you to apply. You may be just the right candidate for the job or other roles we have available.

Why Co-op?

If you've got the skills and experience we're looking for, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services). You'll also get:

• An annual bonus (based on personal and business performance)
• 28 days holiday pro-rata (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
• Grocery Aid - 24/7 access to a range of emotional, financial, and practical support services for you and your family

Building an inclusive work environment

At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes. If you're a current Co-op colleague, this does not need to be completed.

Business Assistant
£23,400 - £27,500 plus great benefits (Work level 6B)
Manchester City Centre, in this role you'll work in a hybrid way splitting your time between home and coming into the office at least 3 times a week (find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy).

We're looking for a Business Assistant to join our Commercial function, and provide support to our Heads of Commercial, making sure these colleagues are organised and able to work as efficiently as possible. In this role, we'll look to you to provide a professional and personal service with a difference. You'll be an advocate for change and new ways of working, making sure our senior leaders are always up to date, informed and organised. We'll need you to act as a trusted confidant for the team, working with professionalism and discretion at all times.

This isn't your ordinary business assistant role. It's an opportunity for you to learn new things and gain exposure across our commercial function, while growing your skill set and building your profile.

What you'll do

• Support senior leaders with administrative activity such as diary and email management
• Attend and support key meetings, managing the agenda and logging action points
• Make sure our leaders are prepared for meetings, and that they have all the information and documentation that they need, when they need it
• Be a proactive member of the business assistant network, sharing ideas and ways of working
• Be involved in a wide range of ad-hoc project work within commercial

This role would suit people who have

• Great organisational skills with the ability to work autonomously and manage multiple priorities
• A high level of proficiency with Microsoft 365 applications, particularly Microsoft Outlook - as you'll be using this software to coordinate multiple diaries and workloads
• The ability to build meaningful relationships with a range of colleagues and key partners
• The confidence to engage with external suppliers at senior levels - you'll need to represent yourself, the commercial team and the Co-op professionally at all times
• Excellent communication skills both verbal and written, with the ability to challenge and escalate issues when necessary

Why Co-op?

If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream app - giving you access to a percentage of your pay as you earn

At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

Building a diverse environment

We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing

Please note that we may close applications for this role early.

As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes.

Digital Merchandising Assistant

£24,500 - £28,000 plus benefits (Work Level 6B)

Manchester city centre, in this role you'll work in a hybrid way splitting your time between home and coming into the office at least twice a week (find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy).

We're looking for a Digital Merchandising Assistant to help deliver our exciting new food digital strategy. If you have the administrative experience and the keen eye for detail we need, we can offer you the chance to build a career and develop your skills with a business that's using digital to make a difference in communities across the UK.

In this role, you'll support our Digital Merchandising Manager in improving the online shopping experience for our members and customers. We'll look to you to work with your partner team to implement category strategies across the platform. Q-commerce is an increasingly significant part of our business, and it's a high-profile, fast-paced area to work in. And with so much exciting change happening, it's never been a better time to join Co-op.

What you'll do

• Support the digital merchandising manager with day-to-day admin tasks
• Use a range of internal and external market data to support the building and development of online pricing and promotional strategies
• Implement category strategies specific to your platform
• Work across several areas of responsibility including ranging, pricing, promotions, merchandising, and search optimisation
• Contribute to activity planning through product nominations
• Support key partnerships with suppliers
• Collate and build reports and analyse data and insight to drive actions day-to-day

This role will suit people who have

• A passion and interest for Q-commerce
• Experience with using and analysing basic data with a keen eye for detail
• Good organisational and prioritisation skills
• Great relationship building skills and the ability and confidence to work cross-functionally
• A good understanding of food retail

Why Co-op?

If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream app - giving you access to a percentage of your pay as you earn

At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

Building a diverse environment

We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing

Please note that we may close applications for this role early.

As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes.

Probate Solicitor
£32,000-£65,000 dependant on experience (Work level 6A and Work level 5)
We're now working in a hybrid way, with colleagues dividing their time between home and any of our offices in Manchester, Sheffield, Bristol, or Stratford upon Avon.

We're looking for solicitors/fee earners to join our specialist probate team within Co-op Legal Services at a variety of levels.

At Co-op Legal Services we do things differently - we're future-focussed, we're committed to providing an exceptional client experience, and we're passionate about developing our colleagues.

In this role, you'll manage a varied caseload of probate cases from start to finish, with a client-focussed approach to targets. You won't need to bring a following of clients with you as we will source new work for you. You'll also be supported by our innovative legal technology - we've introduced AI enabled processes into our legal technology platform, and plan to have our estate administration processes fully AI enabled through 2025, so there's never been a more exciting time to join! We've also doubled our probate team within the past year, and as we continue to grow and innovate, they'll be plenty of opportunities to build a rewarding career with us.

What you'll do

* own caseload of probate cases varying in complexity end to end, using a case management system and artificial intelligence tools
* use our case management system to make sure information is recorded accurately
* engage with clients mainly by telephone and email
* work collaboratively with expert support from the team to continually develop your legal skills, administrative support will also be provided
* use your legal knowledge to mentor more junior members of the team

This role would suit people who have

* qualified as a solicitor or legal executive in private practice (CILEX or STEP qualification), or have the equivalent experience in probate law
* the ability to use your initiative and effectively prioritise and organise your work in a fast-paced and high-volume environment
* a client-focused approach with the ability to build positive relationships in a remote setting

Why Co-op?

Our legal team is the number one market leader in probate. Here you'll do work that matters. Co-op is an organisation with a purpose beyond profit, and by contributing to our success you'll help us to realise our vision of co-operating for a fairer world. You'll also get a package that includes:
* an annual bonus scheme (dependent on personal and business performance)
* a pension with up to 10% employer contributions
* 28 days holiday plus bank holidays (rising to 32 in line with service)
* private healthcare (WL5 only)
* wellbeing benefits to support your physical financial and mental health
* coaching, training, and support such as study leave, to help you develop your skills and progress your career
* discounts on Co-op products and services

Building an inclusive work environment

We're actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.

Business Process Partner - Finance
£55,000 to £60,000 plus excellent benefits (Work Level 5)
Manchester City Centre, in this role you'll split your time between home and coming into the Manchester office at least twice a week (find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy).

We're looking for a Business Process Partner to join the partnering team within our wider Co-op Business Services (CBS) organisation. CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co-op. You'll play a key role in helping CBS to support and realise our group vision of 'co-operating to build more value for member-owners every day'.

We'll look to you to be part of a new team in our Optimisation Centre (OC) offering a service to our new SAP S4 HANA Solution to our colleagues, making sure our integrated solutions meet our business requirements. Through service partnering, you'll link all the relevant areas of the business and look to continuously improve the Businesses SAP End to End processes. If you have an analytical approach and an awareness of end-to-end processes, this is a great opportunity to develop your skills.

What you'll do

• Develop and optimise the 3 main end-to-end business processes, supported by business subject matter experts, BPPs, Process Analysts and Technical Specialists
• Partner with senior leaders and their teams to make sure initiatives needing OC support are understood and fed into the triage process to support roadmap planning and prioritisation
• Attend governance forums and planning sessions to understand future direction, potential requirements, and wider sources of change from other programmes
• Partner with teams of business analysts and subject matter specialists to deliver improvements
• Drive knowledge transfer between the OC and the business areas, acting as the point of contact for end users
• Represent the team on large transformation programmes, providing the relevant input to process or solution design decisions and ensuring alignment with the OC roadmap
• Work with monitoring analysts to develop key performance metrics
• Provide advice on specific training needs and the development of training materials
• Identify risks and issues, taking ownership of delivering solutions and mitigation

This role would suit people who have

• A finance background with knowledge and understanding of Finance end-to-end processes
• Great communication skills, with the ability to engage and present to technical and non-technical audiences in a compelling way
• Good influencing skills, with the ability to constructively challenge when necessary
• A talent for building positive relationships with partners at all levels across the business

Why Co-op?
If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Private healthcare
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream app - giving you access to a percentage of your pay as you earn

Building a diverse environment
We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing

Please note that we may close applications for this role early.

As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes. If you're a current Co-op colleague, this does not need to be completed.

Senior Software Engineer - Salesforce Cloud
£63,000 plus great benefits (Work Level 5)
UK Remote First
This is a UK remote first role, with an option to work from our Manchester office for those who want to. You may be asked to occasionally attend meetings in Manchester (find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy).

Please be aware Co-op does not offer visa sponsorship for this opportunity

We're open to applications from candidates who may require flexible working arrangements. There'll be an opportunity to discuss your flexible working requirements during the interview process, and at offer stage.

We're looking for a Senior Software Engineer to join our Service Cloud Platform team to help build, maintain, and support Co-op applications and systems - building APIs and pulling together data from across the business using Salesforce Commerce Cloud.

At Co-op, collaboration is part of who we are, and we work in small, multi-disciplinary, and agile teams; often using pair and ensemble programming. We'll provide you with career and technical coaching to support your learning and development, and we run communities of practice to promote knowledge-sharing across our teams.

What you'll do

• Work collaboratively to build, maintain, and support Co-op applications and systems
• Take a 'hands-on' approach to developing software iteratively and up to a high standard
• Lead your colleagues in smaller product teams from a software engineering perspective
• Share your knowledge and skills with your colleagues as part of our communities of practice sessions
• Coach, mentor, and support your colleagues in their development
• Resolve technical challenges, making sure that solutions fulfil our business objectives

This role would suit people who have

• Experience in a hands-on Software Engineering role; implementing and maintaining applications and services on a day-to-day basis
• Experience using Salesforce Service Cloud
• Experience building synchronous and asynchronous Apex classes as well as building and maintaining standard and custom APIs
• Experience of tooling and practices for automated build, integration, and deployment, as well as developing iteratively towards an end-goal
• A good understanding of TDD and expertise in writing Apex test classes
• Good coaching and mentoring skills, with the ability to support your colleagues in their development

We know that some candidates are less likely to apply for a role if they don't meet all the criteria in the job description. At Co-op, we're committed to building a diverse and inclusive working environment, so if you'd like to apply for this role but your experience doesn't quite meet every point, we'd still encourage you to apply. You may be just the right candidate for the job or other roles we have available.

Why Co-op?

As a Co-op colleague, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services). You'll also get:

• Private healthcare
• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
• Grocery Aid - 24/7 access to a range of emotional, financial, and practical support services for you and your family

Building an inclusive work environment

At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

IT Operations Lead - B2B
Up to £70,000 plus great benefits (Work Level 5)
Manchester City Centre (hybrid working)

Please note: This role may occasionally require working outside of normal office hours, including weekends, to assist with major IT incidents and emergencies

We're looking for an experienced IT Operations Lead to join our wider Digital Technology & Data team in Manchester, where you'll be responsible for ensuring great service availability across the systems used by our Business to Business (B2B) channels, including franchise partners and independent societies. In this role you'll work in a hybrid way - spending your time working between home, the office, and visiting our food stores across the UK (find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy).

As an IT Operations Lead at Co-op, you'll collaborate with a wide range of internal technical teams and external third-parties and oversee all IT operations activities - supporting the successful rollout of new technology into our franchise stores. We'll look to you to proactively monitor performance and make sure the live systems and integrations that support our franchise business remain stable, reliable, and compliant; ensuring all technical issues and risks are managed effectively. This is a great opportunity to play a key role in supporting our exciting growth plans; helping us work towards our vision of 'co-operating to build more value for our member-owners everyday'.

What you'll do

• Work alongside our Installation, Move, and Change (IMAC) team to roll-out technology systems in our new stores
• Collaborate with colleagues in our Service Delivery teams to keep technology systems running to agreed service levels
• Prioritise operational (maintenance, incident, problem, change, disaster recovery, and risk demand)
• Build and maintain positive relationships with key internal and external partners and conduct service reviews
• Be the key escalation point for operational issues; ensuring service availability, performance, security, risk control and compliance
• Support post-incident reviews and prioritise the resolution of issues with the technology platforms
• Proactively identify potential risks and issues and produce plans to control and mitigate them
• Identify service, technology, and process improvements for product and strategic roadmaps
• Provide out-of-hours support with major IT incidents and emergencies, as required

This role would suit people who have

• Experience in an IT Operations role
• Experience leading the delivery of high-quality support and operations for business-critical systems and applications
• An ITIL foundation qualification and/or the ability to demonstrate a depth of knowledge across IT service management practices
• Good relationship-building and supplier management skills, with the ability to influence and challenge people inclusively

We know that some people are less likely to apply for a role if they don't meet all the criteria in the job description. At Co-op, we're committed to building a diverse and inclusive working environment, so if you'd like to apply for this role but your experience doesn't quite meet every point, we'd still encourage you to apply. You may be just the right candidate for the job or other roles we have available.

Why Co-op?

If you've got the skills and experience we're looking for, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services). You'll also get:

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
• Grocery Aid - 24/7 access to a range of emotional, financial, and practical support services for you and your family

Building an inclusive work environment

At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes. If you're a current Co-op colleague, this does not need to be completed.