Total 3 job vacancies by Brite Recruitment

HEAD OF CUSTOMER SERVICE
CARDIFF AREA
£60,000-70,000 + BONUS + BENEFITS

Our client, a market leader in their field, are looking for a Head of Customer Service to join their fast-paced and rapidly growing team. As a Head of Customer Service , you will lead the customer support function globally.

Your usual hours will be from 9am to 5:30pm however there will be a requirement to support global teams out of hours as well as some travel.

BENEFITS
This role offers 25 days holiday, plus an extra day for your birthday! Additional benefits include private medical and multiple training opportunities to develop and grow within the company. There are employee discounts, free on-site parking, a cycle to work scheme, a company pension and casual dress for comfort. It’s a fantastic working environment in a new office.


RESPONSIBILITIES
As a Head of Customer Service , you will be:
· Responsible for performance and maintenance of the customer service activities
· Responsible for delivering SLA and quality targets through an omnichannel approach.
· Running teams in all Geographical locations.
· Leading continuous improvement initiatives with the goal of improving both customer and employee experience
· Act as the voice of the customer, helping shape business decisions and processes to services and reduce costs.
· Driving customer feedback to collect demonstrable data to help the business make key decisions on products and services
· Utilising current technology to improve customer and employee experience, as well as seek out new technology to support improvement
· Coordinating with various other departments to facilitate problem resolution, and promote customer satisfaction.
· Supporting and managing third party suppliers globally to deliver exceptional service


WHAT YOU NEED
To be considered for the role of Head of Customer Service , you will need:
· Strong leadership skills with experience in managing fast paced support / call centre environments
· A keen eye for improving processes to make the customer and employee experience better
· High energy and resiliency to solve daily challenges as well as plan for the future
· Experience of continuous improvement activities and a key focus on the development of teams.
· Excellent communication skills

NEXT STEPS
If you are you an enthusiastic and hardworking individual, and are interested in becoming a Head of Customer Service , then apply with you CV today! Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.
Why wait? Don’t miss out. Apply today!

CUSTOMER SERVICE ADMINISTRATOR
CARDIFF / HYBRID
c£23,400 PRO RATA
TEMP TO PERM 6 MONTH FTC

We have a great opportunity for an enthusiastic individual to work as a Customer Service Administrator on a full-time basis. Our client is a worldwide distributor of products, services, and supplies for the healthcare sector.

As a Customer Service Administrator, you will be responsible for full administration duties in the Service Department ensuring customer requirements are met. The team operates Monday to Friday between the hours of 8am and 5.30pm and you will need to be flexible to work shifts between these hours.

Responsibilities:
As a Customer Service Administrator, you will be:
• Dealing with customers and suppliers
• Processing planned and unplanned service and repair requirements
• Closing out engineer worksheets and creating invoices
• Closing outstanding calls and booking follow-up calls as appropriate
• Booking Contract Servicing
• Processing orders for spare parts
• Liaising with internal departments
• Participating in special projects and performing other duties as required

Requirements:
To be considered for the role of Customer Service Administrator you must have:
• Experience within a customer service, call centre or administration environment
• Strong problem-solving skills
• A technically minded, confident individual
• IT Literate e.g., Excel, Word, and Outlook
• Ability to multitask effectively and build strong relationships with clients

So, if you possess a warm, welcoming, and friendly disposition, and are interested in becoming a Customer Service Administrator, then apply with your CV today.
Why miss out? Apply now!

CALL CENTRE MANAGER
CARDIFF/HYBRID
£50,000 + £5,000 bonus + Company Car

A worldwide distributor of products, services and supplies for the healthcare sector is looking for a Call Centre Manager to join their supportive team, joining the technical side of the business. You will be responsible for managing the customer service teams, through a team leader structure, ensuring an excellent level of service is provided, and play a key role in the growth and development of the business with strategic leadership experience. You will be well versed in financial and people management.

BENEFITS
Not only does the role have a competitive salary, 25 days of holiday a year with the option to buy more, but the company also offers life insurance, a cycle to work scheme, subsidised gym membership, employee discounts, health and wellbeing support and much more. Additionally, this role is offered on a hybrid basis, with a flexible working culture, and a great bonus, with a company car!

RESPONSIBILITIES
As a Call Centre Manager your key duties will include:
· Managing, training, and coaching the service desk teams to ensure a high-quality service
· Monitoring the service desk performance, metrics, benchmarks, product liability issues, and implementing improvements
· Measuring performance by analysing data reports and trends, ensuring all KPIs are met
· Adhering to policies, procedures and health and safety legislation
· Tracking and managing the engagement metrics and strategy
· Monitoring complaint oversight and resolutions
· Identifying and implementing service and business improvements

REQUIREMENTS
To be considered for the role of Call Centre Manager you must have:
· Previous experience in a customer service/call centre manager role or similar, operating at a strategic level
· Experience in financial/personnel/project management
· Excellent communication skills, both written and verbal
· The ability to manage, train and motivate a team
· Strong leadership, motivation, and support skills
· Great organisation, time management and project planning skills
· The ability to thrive both independently and as part of a team

NEXT STEPS
So, if you possess a passion for design, and are interested in becoming a Call Centre Manager, then apply with your CV today. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.
Why miss out? Apply now!