Total 8 database administrator job vacancies in The United States of America

As part of its Content Operations business, Believe's TuneCore Service is currently looking for a Content Quality Administrator of TuneCore for India. Working within our international Content team, the candidate will perform the following tasks, both internationally and for the local market, specifically focusing on music content of TuneCore which includes:
•Ensure Quality checks for all responses of tickets (mails and responses) to the TuneCore artists which is done via Zendesk software.
•Ensure to improve the Ticket satisfaction score and rating that is done for the artists.
•Ensure proper coordination with the central team of Believe and TuneCore for the release validation process.
•Ensure on time customer support for all the client in TC with relevant solutions following the SLA.
•Research and find patterns to prevent unsatisfied rating and activity of Zendesk ticketed replies to the artists.
•Investigate potential occurrences of unsatisfied tickets and activity and report to management.
•Provide reporting on customer and product issues.
•In addition to it, Believe's TuneCore Service's mission is to offer cutting-edge distribution and publishing technologies, innovative artist tools and best-in-class services that empower artists, labels, and managers to reach worldwide audiences, maximize their music sales revenue and access the tools they need to grow and sustain their careers without surrendering their independence

As part of its Content Operations business, Believe's TuneCore Service is currently looking for a Content Quality Administrator of TuneCore in Mumbai, India. Working within our international Content team, the candidate will perform the following tasks, both internationally and for the local market, specifically focusing on music content of TuneCore which includes:

• Responsible for validating and processing all releases within the specified timeline as per the stores guidelines, ensuring that all commercial priority content is processed.
• Knowledge of song metadata essential details like genre, artists, cover art, lyrics & album information.
• Implement quality checks for all ticket responses (emails and replies) to TuneCore artists using Zendesk software.
• Ensure on-time customer support for all the clients in TuneCore with relevant solutions following the SLA.
• Keen interest in the music industry, new technologies, digital music platforms etc.

As part of the Contract and Account Management team, Believe is currently looking for a Contract Management - Senior Administrator based in India. Working within our international CAM team based in Luxembourg , the candidate will perform the following tasks in accordance with the established work rules and procedures for all Business Units which includes: 

• Reviewing, validating, and electronically signing contracts, contractual annexes and amendments for LAS and Artist Services.
• Checking producer data and legal entities in contracts as per KYC procedures.
• Checking contractual terms and related approvals.
• Act as business partner to support Sales teams in the contractual workflow (CLM and Ticketing Support).
• Analysis and processing of contractual deviations from standard clauses.
• First-level analysis of contract operability to ensure proper execution of the contractual commitments.
• Manage the contractual workarounds by respecting SLA's and committing to improve KPI's and Signature lead times.
• Management of contractual data in our back-office tools (Account settings, Royalty tool settings in "Details").
• Processing of ad-hoc requests to assist sales/legal teams (contract migration, amendment campaigns/correction of contractual data, onboardings etc.).

As part of its Content Operations business, Believe's TuneCore Service is currently looking for a Content Quality Administrator of TuneCore in Mumbai, India. Working within our international Content team, the candidate will perform the following tasks, both internationally and for the local market, specifically focusing on the music content of TuneCore which includes:

• Responsible for validating and processing all releases within the specified timeline as per the stores' guidelines, ensuring that all commercial priority content is processed.
• Knowledge of song metadata essential details like genre, artists, cover art, lyrics & album information.
• Implement quality checks for all ticket responses (emails and replies) to TuneCore artists using Zendesk software.
• Ensure on-time customer support for all the clients in TuneCore with relevant solutions following the SLA.
• Keen interest in the music industry, new technologies, digital music platforms etc.

As part of its Content Operations team, Believe is currently looking for a Content Quality (Ingestion) Administrator. Working within our international Content team, the candidate will perform the following tasks:

• Ingesting/Uploading and submitting digital music metadata content of labels/artists, in accordance with the rules outlined by international digital music stores (training will be given)
• Check and verify all metadata submitted by labels and artists.
• Ensuring that the content is processed as soon as it is submitted by the labels/artists by coordinating with the respective content team
• Ensure the quality check of the release which includes metadata and thumbnail guidelines to be adhered while submitting/uploading the releases.
• Ensure proper coordination with the central team of Believe for the release ingestion and validation process.

As part of its Content Operations business, Believe is currently looking for a Content Senior Administrator for validating thier music Content. Working within our international Content team, the candidate will perform the following tasks, both internationally and for the local market, specifically focusing on music content of english music which includes:

• Validate digital music metadata content, in accordance with the rules outlined by iTunes and other international digital music stores (training will be given)
• Check and verify all metadata submitted by labels and artists
• Ensuring that the content is processed as soon as it is submitted by the labels/artists respecting the release date of the submitted releases
• Ensure the quality check of the release which includes metadata and thumbnail guidelines to be adhered while processing the releases
• Ensure proper coordination with the central team of Believe for the release validation process
   

In addition to it, Believe's TuneCore Service's mission is to offer cutting-edge distribution and publishing technologies, innovative artist tools and best-in-class services that empower artists, labels, and managers to reach worldwide audiences, maximize their music sales revenue and access the tools they need to grow and sustain their careers without surrendering their independence.

As part of its Content Operations business, Believe's TuneCore Service is currently looking for a Content Quality Senior Administrator of TuneCore for India. Working within our international Content team, the candidate will perform the following tasks, both internationally and for the local market, specifically focusing on the music content of TuneCore which includes:
 

• Ensure Quality checks for all responses of tickets (mails and responses) to the TuneCore artists which is done via Zendesk software.

Ensure to improve the Ticket satisfaction score and rating that is done for the artists.

• Ensure proper coordination with the central team of Believe and TuneCore for the release validation process.

Ensure on time customer support for all the client in TC with relevant solutions following the SLA.

• Research and find patterns to prevent unsatisfied rating and activity of Zendesk ticketed replies to the artists.

• Investigate potential occurrences of unsatisfied tickets and activity and report to management.

• Provide reporting on customer and product issues.
 

In addition to it, Believe's TuneCore Service's mission is to offer cutting-edge distribution and publishing technologies, innovative artist tools and best-in-class services that empower artists, labels, and managers to reach worldwide audiences, maximize their music sales revenue and access the tools they need to grow and sustain their careers without surrendering their independence

As part of its Video Content Distribution Operations business, Believe Distribution Services is currently looking for a Video Content - Senior Administrator in India. Working within our international Video Ops team, the candidate will perform the following tasks:

• Identify & review videos and channels that don’t respect YouTube Community Guidelines 

• Handle Channel Managers requests through the internal ticketing system

• Customer Care & Support to Sales Team to guarantee Believe distribution level of services w.r.t. Video Services

• Ingestion & monetization of video catalog

• Ensure video deliveries to concerned digital video platforms

• Support sales teams on the internal processes, in line with their distribution needs.

• Process optimization & improvement in overall operational processes

• Monthly reporting of the tasks in charge

• Work closely with content infringement team on processes & guidelines controls 

During your past experience, you are expected to have developed the following skills:

  •  Attention to detail & decision making 

  •  Strong communication with respect and empathy
  •  Quick learner & capacity to resolve problems
  •  Should have good work investigation skills
  •  Should be digital friendly & self-motivated individual
  •  Organized, Reliable & Independent
  •  Should be able to take task ownership
  •  Proactive and willing to improve process and tools