Total 4 job vacancies by BMC Company 100

POSITION SUMMARY:

Boston Medical Center Health System is a ~$7B system whose mission is to provide Exceptional Care without Exception. The Health System includes a tertiary academic medical center a network of community health centers, a health plan and an affiliated accountable care organization.

The Operations Director will work with a multi-disciplinary team to design this program including workflows, staffing, and governance structure. The role will also require partnership and engagement with community-based partners to implement programs and initiatives to improve community health equity. Following the initial design and planning, they will serve the role of both administrative lead for the program organizing and supervising the operational work of the team, and working closely with clinical governance, acting as liaison with all the relevant departments and continuing to refine the design of the program as it grows. Clinical experience is welcome but not required. Operational experience required.

Position: Operations Director, Community Health Equity      

Department: Population Health

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

BMCHS and other healthcare partners are building a team that aims to reduce disparities in health outcomes contributing most to premature mortality and health inequities across our primary care population and members of the communities served by BMC and other healthcare partners. The Operations Director will work in partnership with the leadership of Population Health, the Health Equity Accelerator, and other key clinical and operational stakeholders across BMC and other healthcare partners to design and implement a community based program to reduce disparities. The vision of this team is to create a community-based model that provides enhanced supports to patients with diabetes and/or hypertension. The program will staff a team of clinical specialists in pharmacy, nutrition, social work, and nursing as well as community health workers, population health and outreach specialists that will care for patients in the community based program. In addition, the team will lead necessary data architecture work to implement innovations such as a patient registry tool and be responsible for research evaluation.

• Lead the design of the Community Health Equity team in partnership with a multidisciplinary group of leaders from Population Health, the Health Equity Accelerator, and other key clinical and operational stakeholders across BMC and its partners to design community health equity programs, identify performance opportunities, set measurable targets, and develop central and local support processes to drive equity improvement. Design activities will include workflows, staffing, and governance structure.
• Partner with Human Resources to source, interview, and select staff for the Community Health Equity team.
• Prepare, justify and present strategic plans, business cases and budgets; while measuring and reporting the impact of different strategies and programs.
• Work requires the analytical ability necessary to analyze operations, develop systems and programs to coordinate the efficient flow of patient visits, treatments and appointments, develop short- and long-term strategic to meet objectives, develop operating and capital budgets, evaluate productivity, and develop business plans.
• Partner with data analysts and clinical IT to design a workflow to provide access to enrollees patient information with relevant staff members (e.g. CHW, RN, Pharmacists, RDs) and close the loop with communication back to primary care providers. 
• Work requires advanced interpersonal skills and political savvy necessary to work effectively with multi-disciplinary work groups (e.g., physician practice groups, hospital administrators and managers, nurse management staff, fiscal staff and professional staff), act as a liaison to medical staff, negotiate contracts and purchasing agreements, effect changes in operations, policies, procedures and systems and provide guidance and direction to assigned managers. Advanced interpersonal skills are also required to work effectively in a matrix style organization where reporting areas often have complex relationships with the hospital and division (e.g., Physician Practice Groups, Contracted Services, and Nurse Management Structures).
• Supervise the operational work of the team, act as liaison with all the relevant departments and community organizations and continue to refine the design of the program as it grows. Develop and monitor a set of KPIs to track reach and outcome of the team’s work.
• Support Partnerships Manager in creating bi-directional processes for exchanging patient information with community organizations. 
• Partner effectively with community programs and service organizations in the design, implementation, and sustainability of the program.
• Approve and implement administrative policies and procedures. Recommend and implement changes in policies and procedures to improve the cost effectiveness of operations and ensure that patient's time (i.e., for visits, appointments and treatments) is used in an efficient manner.
• Partner with the Medical Director of Community Health Equity and other clinical leaders to co-develop clinical workflows. Manage and revise clinical workflows with the evolution of clinical practice, compliance, and regulation.
• The Operations Director may also participate in the planning and management of additional innovations to further equitable delivery of care. In addition to the direct management of a central team, the director will also be responsible (with clinical leadership) for support of system-wide initiatives to reduce disparities. For example, harmonizing outreach protocols, developing linguistically/culturally appropriate screening tools, etc.
• Once the team is operational, the Operations Director will continue to work as the administrative leader for the community health equity team to ensure clinical and operational outcomes are met in a productive and cost effective manner. The director will work with stakeholders to provide for the identification, analysis and development of operating policies, systems, programs and standards.
• Maintains clinic policy and procedure manual. Adheres to performance standards as outlined by the Joint Commission.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

• Bachelor’s Degree Required; Master’s Degree in Business, Public Health or related field strongly preferred

EXPERIENCE:

• Minimum of 3 years of management experience and 5-7 years of experience in a healthcare related field required

KNOWLEDGE, SKILLS & ABILITIES (KSA):

• Experience in process improvement strongly preferred 
• Demonstrated experience managing cross-functional teams and projects
• Strong interest in social determinants of health and advancing racial health equity.
• Self-motivated individual with the ability to make independent decisions in the best interest of the patient and population served.
• Analytical ability to solve clinical nursing issues and lead development of innovative projects.
• Familiarity with various process improvement methodologies.
• Organizational skills to set priorities and efficiently complete assigned work.
• Effective interpersonal skills to work with many stakeholders and facilitate leadership and communication across various members of the health care team, patients, and families as well as outside vendors.
• Ability to build and manage relationships in a highly complex and changing environment
• Demonstrated ability to handle stressful situations in a calm and professional manner
• Effective verbal and written communication skills appropriate to the patient populations served.
• Multilingual skills in languages appropriate to the patient populations served by the medical center preferred (Spanish).
• Physical ability to meet the core job responsibilities in accordance with practice setting demands.

This position requires on-site work. Hybrid work is an option, but the position cannot be fully remote

Equal Opportunity Employer/Disabled/Veterans

POSITION SUMMARY:

The Director of Population Health is a key leadership position in the Population Health Services Division at Boston Medical Center Health System (BMCHS).  The Population Health Services Division serves as the central hub for programs that drive performance in the Medicaid ACO.  As a Senior Leader in the Population Health Services Division, the Director of Population Health will define strategic priorities across key performance drivers and oversee implementation and performance management at ACO partners. 

As part of the new MassHealth initiative to transform healthcare via formation of Medicaid ACOs, Boston Medical Center Health System has partnered with providers across the state to share risk in caring for Medicaid populations.  In order to succeed in the Medicaid ACO, BMCHS is rapidly designing and implementing a number of programs that improve quality of care for Medicaid populations, reduce health inequities, as well as manage utilization and total cost of care. 

The Director of Population Health will support performance for the Medicaid ACO program broadly, and will specifically oversee the ACO Health Equity Program for all of BMCHS’s ACO Partners in coordination with BMCHS’s Health Equity Accelerator and the Population Health quality team. As part of the new 1115 Medicaid waiver launched in 2023, MassHealth created a new health equity-focused incentive program to encourage both ACOs and hospitals to advance health equity through initiatives such as demographic data collection, implementing quality interventions specifically designed to address health disparities, health-related social needs screening, expanding access to language services, improving care for patients with disabilities, and providing health equity-focused staff training. Working closely with the Population Health Senior Director of Quality and the Executive Director of Medicaid ACOs, the Director of Population Health will lead the development of strategies to implement health equity initiatives across BMCHS’s ACO Partners and lead all health-equity related support for ACO Partners.

Position: Director

Department: Population Health

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

Specific program oversight may include, but is not limited to:

• Health Equity: The Director will lead all aspects of BMCHS’s Health Equity support for ACO Partners including supporting their efforts to maximize incentive earnings, meet all MassHealth requirements for ACO providers related to health equity, and implement high-impact initiatives designed to advance health equity.
• Account Management:  The Director will be the primary BMCHS point person for managing performance at a set of ACO Partners.  The Director will develop close partnerships with local group leaders, and collaborate closely on the initiatives listed above.  In order to be an effective partner to ACO Partners, the Director will be expected to spend time on-site with designated groups.
• Complex care management operations:  BMCHS will deploy Complex Care Management teams across ACO provider sites.  Teams will be comprised of Nurses, Pharmacists, and Community Wellness Advocates, and they will manage the top 2-3% of high risk patients at each site.  The Director will partner with BMCHS clinical leaders and local site clinical leaders to manage the Complex Care Management program, which may include:  ensuring smooth integration with local site care management programs, analyzing cost and outcomes data to identify opportunities for program improvement, connecting with local community partners, and ensuring optimal program operations.
• Quality improvement:  The MassHealth ACO program includes a full set of quality metrics.  The set of quality metrics encompasses a broad range of focus areas including adult primary care, pediatrics, behavioral health, and other outcomes-based measures.  In partnership with Quality leaders at BMCHS and ACO partners, the Director will help define and execute a Quality program performance strategy.
• Accurate Risk Adjustment:  Performance targets in the MassHealth ACO program are in part determined by the assigned risk level of the attributed population.  The Director will be responsible for defining a network-wide framework for accurate risk coding

Specific duties and requirements:

• Health Equity:
  • Develop strategies to maximize Health Equity incentive earnings across BMCHS ACO Partners including through BMCHS efforts (incl. WellSense Health Plan) or local provider efforts
  • Work with ACO partners and their local management teams to develop and implement strategies, initiatives, and approaches to advance health equity within their health systems
  • Support ACO Partners in collecting and analyzing demographic data to identify disparities and opportunities to improve care
  • Monitor performance on health equity-related metrics (e.g., receipt of interpreter services, RELDSOGI data completeness, quality metrics by sub-populations) and take action to improve performance in line with goals.
  • Partner with other BMCHS leaders to engage MassHealth leadership and staff on the structure and substance of the Health Equity program
  • Coordinate with relevant subject matter experts at BMCHS including the Health Equity Accelerator and Population Health Analytics
  • Facilitate the collection and sharing of best practices around health equity topics across ACO Partners to advance shared learning and performance improvement
  • Represent BMCHS at external forums related to health equity and/or population health
  • Ensure ACOs meet all health equity contract requirements
  • Serve as an advisor to other members of the Population Health team to embed a health equity lens in their work
• Data and Analytics:  Partner with Clinical and Financial Analytics teams to define opportunities to optimize ACO program performance; robust data analytics skills required
• Translation of data into program actions:  Ensure ACO programs are data-driven; translate data-driven insights into clear priorities and interventions.
• Program Operations:  Optimize operations and management of on-the-ground programs. 
• Local site engagement and communication:  Ensure local site leadership is appropriately linked with BMCHS leaders and programs; build rapport, trust, and effective working relationships with their local sites.
• Program design:  Partners with Clinical leaders to constantly evolve and innovate on ACO program models; review data, test interventions, and define an improvement plan to ensure ACO programs are able to adapt and adjust as the ACO program evolves.
• ACO program management:  Develops program performance standards in conjunction with the BMCHS and local site management teams. Monitors program performance regularly against those standards and prepares and implements steps to bring the local program into conformance with those standards.
• Supervising Direct Reports: depending on business need, hire, develop, and/or manage selected staff focused on Health Equity, ACO Partnership Operations, or other Population Health functions.
• Performs other duties as needed

JOB REQUIREMENTS

EDUCATION:

Bachelor’s Degree of Arts or Science or equivalent work experience.

Master’s Degree in Healthcare Administration, Business Administration, or related fields strongly preferred.

EXPERIENCE:

Requires a minimum of 7-10 years of experience in a healthcare business environment with 3-5 years management experience.  

Experience in healthcare strategy or consulting is preferred. 

Experience managing an outpatient clinical setting, managing an ACO, or knowledge of the MassHealth ACO Program is preferred.

Equal Opportunity Employer/Disabled/Veterans

POSITION SUMMARY:

The Director is expected to plan, organize, and direct activities of the Operations Team in the Inpatient Pharmacy Department on the main campus and at BMC Brockton Behavioral Health Center. The Director works in close collaboration with the Director of Clinical Services and Associate Chief Pharmacy Officer to achieve departmental goals, programs, and initiatives. 

Specifically, the Director is responsible for supporting activities that will promote safe, effective, and efficient medication distribution services while maintaining and growing pharmacy services. 

The Director guides the development of pharmacy services, education, quality improvement, innovation and staff empowerment, accomplished through effective coaching and communication for high level performance. The Director is responsible for developing the strategy and goals of the Operations Team in alignment with the organization’s priorities to improve patient care.

The Director ensures all legal and regulatory requirements are met for Boston Medical Center hospital, BMC Brockton Behavioral Health Center, and BMC clinic locations.  Ensures that pharmacy services and activities are carried out to meet the mission, goals and standards of BMC.

Position: Director, Inpatient Pharmacy Operations       

Department: Inpatient Pharmacy

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

The Director’s responsibilities include, but are not limited to:

• - Compliance with all Federal, State and Local laws, regulations and rules; compliance with all accreditation standards and knowledge of and adherence to all policies and procedures of the organization and department.
• - Responsible for the creation and maintenance of a healthy work environment. A healthy work environment is one where people feel supported, held accountable, where standards are applied and expectations are clear. A healthy work environment is one where leadership supports and leads, models behavioral standards and sets the example for how to do all things right. Critical responsibilities related to this:

• Setting the expectation that delivering exceptional patient care is the primary goal for all team members at all times.
• Serves as a positive leader and resource for change by being supportive, tolerant, accepting of behaviors and ideas from team members so they feel heard, included in decisions, valued, and respected.
• Being engaged in the department, including managing up, owning team decisions and communicating and supporting departmental and or organizational initiatives.
• Hold self and others to the highest ethical standards, and act with honor above all.
• Effective human resource management, including effectively recognizing people, disciplining people, developing and performing performance evaluations and guiding people in professional development

In collaboration with Associate Chief Pharmacy Officer (ACPO), translates hospital goals into departmental strategic and operating goals and objectives on an annual basis. Defines, develops and implements short and long term strategies and plans to meet organizational objectives within specified target date. Uses evidence-based processes to ensure the highest level of quality, safety and service.  On an annual basis develops cost savings plans with leadership to minimize expenses and maintains best practices in supply chain management while ensuring maximal quality and safety of drug therapy.

Prioritize the improvement of pharmacy operations; the Director should focus on:

• Employee development and engagement
• Establishment of key performance indicators, maintain and/or exceed set target of drivers of success for the department
• Labor productivity through staffing and automation in collaboration with Director of Clinical Services
• Reducing costs (through inventory control, efficient fill strategies, effective staffing matrices, etc.)
• Improving quality (reduction of error rates through CQI programs, effective operational management and education)
• Reducing turnaround times (by introducing efficiencies, providing tools to managers to drive performance, and effectively managing day to day activities)
• Ensuring high level customer service and high level patient, nursing, and provider satisfaction
• Maintaining a high level of competency and leadership in general operations, including knowledge and operation of technologies, workflows, and drug distribution processes
• Managing projects including the creation of ideas, identification of key stakeholders, development and execution of the project, timely completion, and presentation to large groups and/or Vice President, Officer and Board-level stakeholders at the organization
• Directs operations to meet budget and other financial goals.
• Cultivates excellent work relationships with Hospital staff and colleagues.  Develops and maintains partnerships across other departments in the organization by early engagement of stakeholders in problem solving, negotiating and influencing buy-in from others prior to implementation, self-identifying and volunteering for interdepartmental projects, interdisciplinary teams, and generally representing the department outside of the department.
• Maintains, develops, establishes, and directs execution of operating policies to support overall department and organizational policies and objectives.

The Director of Inpatient Pharmacy Operations is responsible for the following duties and activities:

• RFI, assessment, and recommendation of pharmacy technology and automation
• Oversee Operations teams to ensure on-board training and assessment of team competencies; proper use, training, management and efficacy related to automation devices and departmental workflows.
• Operationalize drug shortage mitigation strategies and ensure timely communication is provided to all pharmacy staff
• Adherence to USP 797, 795, and 800 standards
• Oversee compliance with drug purchasing, invoice approval, and inventory management
• Controlled substance compliance, auditing and investigations
• New project planning & project management
• Investigate and respond appropriately to all complaints and take effective corrective action when necessary
• Participate in the following: Mandatory training requirements as per hospital policy; Continuing education/in-services to enhance knowledge and leadership skills; Staff meetings; Performance improvement initiatives; Orientation of new staff, students and/or volunteers; Share on-call responsibilities with other pharmacy leadership staff; Utilize hospital's values as the basis for decision making; Follow established hospital infection control and safety procedures.

Within the scope of the department and organization and relevant to professional standards, other duties and responsibilities as requested by senior leadership.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job.  The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

• Requires a minimum of a Bachelor’s Degree in Pharmacy from an accredited college of pharmacy (PharmD is preferred).
• Other advanced degree (e.g. M.S., MBA, MHA, etc.) preferred.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• Current licensure to practice as a pharmacist in the Commonwealth of Massachusetts.

EXPERIENCE:

• Work requires at least 5 years of progressively advanced hospital pharmacy management experience. (Residency experience may be included in years of experience at a ratio of 1:1).
• Prior management experience required.

KNOWLEDGE AND SKILLS:

• Proven ability to translate a strategic plan into operational policy.
• Leadership ability to guide, direct, and mentor a multi-layered staff; ability to lead change, manage people, engage across departments and across the organization.
• Demonstrated track record of management of personnel and fiscal resources
• Capable of program development, implementation and evaluation
• Capable of long range program planning that involves complex decision making tasks.
• High degree of analytical ability in mathematics and scientific and management principals necessary to develop, review, and modify procedures and programs.
• Excellent verbal and written communication, seeks out, understands, listens and conveys clearly, all information as needed
• Exceptional interpersonal skills with demonstrated ability to identify and resolve interpersonal or professional conflicts
• Must be exceptionally organized to manage multiple priorities and diverse activities, to prioritize and meet deadlines
• Dedicated team player with the willingness and desire to learn and grow within the organization
• Ability to anticipate objections and plan appropriate responses; ability to perform and lead effectively in stressful situations and to solve problems as they occur
• Professional in conduct and appearance
• Proficient with standard software used in healthcare office setting (i.e. MS Word, Excel, web browser, etc.). Experience with pharmacy information systems (EPIC, Pyxis, etc.).

Equal Opportunity Employer/Disabled/Veterans

Position: Director of Research Operations and Clinical Programs, Emergency Medicine      

Location: Boston, MA

Schedule: 40 hours per week

ABOUT BMC:

At Boston Medical Center (BMC), our diverse staff works together for one goal — to provide exceptional and equitable care to improve the health of the people of Boston. Our bold vision to transform health care is powered by our respect for our patients and our commitment to ensure everyone who comes through our doors has a positive experience.

You’ll find a supportive work environment at BMC, with rich opportunities throughout your career for training, development, and growth and where you’ll have the tools you need to take charge of your own practice environment.  

POSITION SUMMARY:

Under the general direction of the Chair of Emergency Medicine, and Vice Chair of Research, plans, directs, coordinates, and implements all federal, industry sponsored, and unfunded research projects that take place in the Department of Emergency Medicine at BMC.

Oversees all targets for budgets with funding entities including local, state, federal agencies, and other external funding agencies for patient and related research programs. The PI bears overall responsibilities for proposal development, but works closely with the Director of Research Operations to assure all compliance requirements are met. Responsible to interface with funding agencies, administration of funded programs and fiscal oversight.

JOB RESPONSIBILITIES

• Directs and coordinates all study related activities. Manages research grants, budgets, and payroll.
• Assures all BMC, City, State and Federal guidelines are followed pertaining to the clinical and ethical responsibilities of all studies conducted in the Department
• Maintains compliance with FDA and/or any other regulatory commission standards. Assure that all PIs and study staff have appropriate certification in the Protection of Human Research Subjects
•  Establishes objectives with all staff members on the research team; determine standards of performance; evaluates subordinates’ performance and ensures that individual staff members are meeting objectives.
• Works directly with faculty and PIs and guides them through appropriate documentation and approvals with the IRB, modifications, amendments, continuing review and close out reports.
• Facilitates all interdepartmental study activities (Laboratory Medicine, Investigational Pharmacy, Radiology, Trauma Surgery, Boston EMS, and any other collaborating department for individual protocols).
• Responsible for notifying and training ED nursing leadership and staff for any study that may potentially impact ED workflow or require clinician/provider assistance.
• Responsible for training all study related activities to research staff.
• Effectively manages and controls purchase and distribution of supplies and equipment for all ongoing studies.
• Responsible for overseeing study staff accurately schedule clinical procedures, and follow up visits when appropriate. Responsible for initial and ongoing training of all research staff members
• Ensure staff competency in all clinical and data platforms (Epic, QPath, Info Ed, Infor, Clin Cards, Velos, WebDCU, RedCAP, Qualtrix etc.).
• Oversees clinical research databases, including statistical and other data collection, analysis, and reporting for grant-funded contracts and for other clinical care and clinical research programs.
• Works directly with Research data analyst and Biostatistician from conception of idea, through completion of study and publication.

• Responsible for the effective human resource management within the research Section of Emergency Medicine
  • Works with the HR Business Partner or appropriate supervisor/Director to resolve any salary, benefit or human resources related problems.
  • Effectively works with Human Resources at BMC to resolve issues in a timely fashion.
  • Works directly with Human Resources to post new positions, hire, discipline, and terminate employees as needed.
• Organizes faculty, residents, and research study teams to submit abstracts, edit presentations, and write and submit scientific papers for publication; participates as author.

The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job.  The above is not intended to represent an exhaustive list of accountable duties and responsibilities required

JOB REQUIREMENTS

EDUCATION:

• Advanced degree (Masters or above) required; degree related to clinical health care or public health administration preferred

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• Certified in Human Subjects Training
• Certified in shipping of Biohazardous materials
• Certified in Good Clinical Practice Guidelines for research

EXPERIENCE:

• Requires at least ten years of clinical healthcare administration and management experience.
• Experience with proposal preparation and team leadership skills.

KNOWLEDGE AND SKILLS:

• Exceptional communication skills both written and verbal
• Knowledge of federal grants/research and programs/grants administration policies and practices.
• Ability to anticipate objections and plan appropriate responses; ability to perform and lead effectively in stressful situations and solve problems as they occur.
• Requires excellent communication and interpersonal skills to interact effectively with a multi-layered interdisciplinary team and outside contacts.
• Experience and knowledge of networking and clinical site operations, scientific operations and clinical management
• Ability to prioritize and manage multiple projects simultaneously with demonstrated ability to complete projects successfully on time and within budget.
• Proficiency with computer tools including word processing, spreadsheets and presentation applications.

JOB BENEFITS:

• Competitive pay
• Tuition reimbursement and tuition remission programs
• Highly subsidized medical, dental, and vision insurance options
• Career Advancement/Professional Development: Access a wealth of ongoing training and development opportunities that will not only enhance your skills but also expand your knowledge base.

ABOUT THE DEPARTMENT:

As the primary teaching hospital for Boston University Chobanian & Avedisian School of Medicine and BU schools of public health and dentistry, intellectual rigor shapes our inquiries. Our research is led by a belief that skin color, zip code, and financial circumstances shouldn’t dictate health.

Boston Medical Center is an Equal Opportunity/Affirmative Action Employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request.

Equal Opportunity Employer/Disabled/Veterans