Avantor is looking for a dedicated Market Source Responsible (Procurement and Sourcing Service) French Speaker
This role will be a full-time position based out of our Bucharest, Timpuri Noi, office. You will have the opportunity to partner with stakeholders and customers located across different countries in the European region.
The role is responsible for resolving customer inquiries regarding mostly third-party orders. You need to support the ordering process in line with achieving the business targets and KPIs and SLA through fast and diligent process support.
If you have experience in Customer Service and are passionate about solving complex challenges and driving innovation – let’stalk!
The team
Avantor’s Market Source team is formed by 13 persons divided in 2 teams with 2 Team Leaders.
The role is front office as we will need to deal and source products for top customers in the pharma industry.
What we’re looking for:
Academic:
- University Qualification; bachelor’s degree
- 3+ years’ experience in a fast paced environment, focused on customer experience and customers facing
Soft skills:
- Highly customer centric as well as proactive and team focused;
- Outstanding interpersonal skills with the ability to comfortably interact with internal and external stakeholders and various client types (e.g. technical, end user, and economic buyers) and achieve mastery in service delivery.
- Negotiation skills when discussing mainly with vendors
- High sense of responsibility and self-starter;
- Adaptable and open to change
- Analytical skills to thinks through complex problems
- Able to work under pressure and to tackle multiple subjects at the time (multitasking)
Language skills: French B2/C1, English B2
How you will thrive and create an impact:
The Customer Service Representative role is responsible for resolving customer inquiries regarding mostly third party orders. They need to support the ordering process in line with achieving the business targets and KPIs and SLA through fast and diligent process support.
- Quote & order Management Market Source business:
- Review the purchase requisitions for goods/services
- Source and, need based, negotiate the product with the supplier; check if suppliers are eligible for orders; update and maintain vendors database
- Make the necessary validation - price, payment terms, delivery requirements and costs etc and convert/release/verify the orders or quotations;
- Pricing and delivery costs based on contractual agreement with each client (ZLST, ZPSP etc); verify/coordinate article Master Data;
- Complete requisition status in all ERP Systems including those provided by the clients ( ex Ariba)
- Coordinate communication with internap departments; communication with internal stakeholders and end users; Updates and followups as per SOP
- Trouble shoot and monitor requisition flow;including post sales corrections – keep customers, vendors and stakeholders updated on open requests and complaints management ( e.g. DE C4C)
- Close and strict following of work procedure, ensurring quality target
Other tasks might include but are not limited to various process improvements and/or process related projects like:
- Workload assignment and tracking ( e.g. C4C tickets or Productrequest emails)
- Analysis and reporting on country/customer levels;
- Audit requests and report on error rate/Quality results
- Writing, updating and improving SOP;
- Knowledge transfer to new hires when required (process overview, procedure explanation, mentoring, coaching).
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people’s lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom’s voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
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By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.
