Call Centre Officers ? Newcastle
Full-time
Others
Newcastle, New South Wales
2 hours from now
Job description Multiple Call Centre Officer Roles Newcastle CBD January Start Salary: Up to $65K Super Benefits.....
Job description
Multiple Call Centre Officer Roles
Newcastle CBD
January Start
Salary: Up to $65K Super Benefits
Excellent Benefits and Career Progression Opportunities
Our client is a leader in financial services, health, and technology, shaping the future of investing and healthcare across industries.
As a Call Centre Officer , you will be pivotal in delivering exceptional customer service, handling both inbound and outbound communications, and responding to general advice inquiries, complaints, and follow-ups.
This is an excellent opportunity for someone who enjoys making a positive impact on customers, especially those who may be in vulnerable situations.
Key Responsibilities:
Handle general advice inquiries, providing first-call resolution where possible.
Demonstrate problem-solving skills, utilising your knowledge of the superannuation industry and relevant legislation.
Manage proactive outbound calls and follow-up communications.
Respond to member inquiries in a
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