Works under general supervision of the Supervisory Program Analyst (Chief Technical Development and Training) in the Army Recreation Machine Program. Create, update, and completes HQ technical documents and assignments related to research, documentation, testing, evaluating, and maintaining gaming devices and related equipment. Researches, identifies, and tests new and current gaming products. Maintains laboratory test equipment and machines in working condition. Assists in development and publishing of organization gaming machine technical SOPs, including security procedures, organization technical memoranda and bulletins related to operation of gaming machines and supporting peripheral equipment.
Researches and stays abreast of developing technology and gaming machine applications. Develops processes to test and validate that operational systems and data support systems are secure and operating properly. When directed, conducts periodic quality control inspections of field operations to ensure compliance with SOPs, technical memoranda, technical bulletins, and machine/network security. Provide technical support and guidance to district staff as required. Evaluate and troubleshoot technical compatibility of gaming devices with Slot Management System (SMS). Liaise with vendors to coordinate troubleshooting and solutions for known issues. Maintain an in-depth technical knowledge and understanding of gaming devices and related infrastructure. Proactively stay abreast of the latest industry, gaming technologies, and solutions. Fully conversant with all gaming equipment installed in the locations. Perform administrative duties such as typing technical memorandums (TM) for the gaming products, writing Concept of Operations for new ideas to be implemented. Also, responsible for parts ordering and requisitions of gaming equipment. Document in detail gaming devices problems and present resolutions for future reference. Support user acceptance testing and communicate solutions to peers and supervisors. Uses diagnostic and analytical tools to troubleshoot, isolate, and remedy both mechanical and electronic engineering problems with gaming equipment and supporting peripherals.
Tests, evaluates, and distributes gaming machine software and firmware in a secure and verifiable fashion. Develops and conducts standardized training for all organization Field Service Technicians and Supervisors. Interprets technical guidance from State Gaming Licensing Boards and independent Testing Laboratories. Manages projects related to testing and fielding of new gaming machines and/or peripheral equipment. Maintains ongoing communication and ensures ongoing coordination with commercial vendors of gaming machine products. Evaluates and recommends adoption of new technical systems and equipment that support enhanced business operations to enhance revenues and/or reduce operating expenses. Assures property and resources are protected against fraud, waste, abuse or misappropriation.
Evaluate and maintain proper internal control standards in conjunction with standard Army policies. Take immediate corrective action to correct any identified deficiencies. Support Army and ARMP procedures and guidance to identify potential areas of risk for theft or loss of funds or assets and initiates corrective actions.
Starting at $65,000 Per Year (NF 4)