• Handle inbound/outbound calls including registration
• Coordinate the reporting of defects and deal with complaints, queries, and suggestions received;
• Data entry and card programming
• Prepare monthly and ad-hoc service report
• Check daily report for system enhancement
• Deal with calls/messages from customers, gather customer feedback, and implement interventions to enhance the quality of services.
• Record and keep track customer feedback in system daily.
• Handle system implementation including user sign up, gathering all documents for system setting, and basic troubleshooting
• Manpower scheduling and check daily attendance
• Deployment function including sourcing candidates via various platforms, arrange interview, deployment to ensure no shortfall
• Update leave application in system
• Daily frontline operations to ensure good and timely delivery of services to customers.
• Coordinate social and recreational activities to promote the team work of the company
• Responsible for all office administration matters such as facilities management, office renovation, office relocation, procurement, replenishment of office supplies (including pantry), courier services, etc
• Any other duties and responsibilities involved within the role as assigned from time to time.
Requirements
- Bachelor in Administration/HR or equivalent.
- Must have experience of customer service in system implementation
- Must have experience in deployment for security manpower
- Must have working experience as HR
- Must have working experience at call centre.
- Proficiency in Microsoft Office suite.
- Strong communication & interpersonal skills and demonstrated effectiveness in written and verbal
communication.
- Experience with creating a culture of engagement, collaboration, and teamwork.
- Fluent in English and willing to work 12 hours shift and 6 days a week
