Total 46 job vacancies by Agensi Pekerjaan PERSOLKELLY Malaysia Sdn Bhd

主要職責：

• 高效率的客戶支援：
  • 透過熱線、電子郵件和即時聊天，及時、準確地回覆客戶的詢問。
  • 在每次互動中保持專業和同理心，提供世界一流的服務。
• 投訴管理與解決：
  • 透過與內部團隊協調來調查並解決客戶投訴。
  • 主動回報關鍵問題並在整個解決過程中隨時向客戶通報情況。
• 客戶回饋與宣傳：
  • 收集並分析客戶回饋，以確定趨勢和痛點。
  • 作為客戶和我們業務之間的重要紐帶，為高階管理層提出改進建議。
• 提高客戶滿意度和忠誠度：
  • 制定並實施策略，透過個人化參與和教育資源來提高客戶滿意度。
  • 透過預測客戶需求並提供量身定制的支援來培養牢固的關係。

要求：

• 經驗：至少 2 年客戶服務和帳戶管理經驗，最好是在支付服務或電子商務市場。
• 產業知識：對支付處理、線上市場和相關監管環境有深入的了解。
• 結果驅動：專注於透過有效的客戶關係管理實現業務目標並提供可衡量的結果。
• 以客戶為中心：不斷努力超越期望並提高客戶忠誠度。
• 溝通能力：優秀的英語口頭和書面溝通能力；清晰、簡潔地傳達複雜訊息的能力。
• 建立關係：具備與客戶建立和培養牢固關係、建立信任和培養長期合作關係的能力。
• 適應能力：表現出對不斷變化的環境的適應能力，以及在快速發展的行業中學習新技能和技術的渴望。
• 解決問題：負責任且積極主動地解決問題；在充滿挑戰的情況下保持韌性，並致力於創新解決方案。
• 教育背景：相關領域的高等教育或更高學歷（工商管理、金融、行銷等）。
• 語言能力：嚴格尋找能說普通話且英語能力良好的人。

1. 福利待遇：年假：12天（<5年）； 16 天（>5 年）
2. 病假：14天（<2年）； 18天（2-5年）； 22 天（>5 年）
3. 住院假：60天
4. 產假/陪產假：每次生產 98 天 / 7 天
5. 門診（一般全科醫生）：無限制
6. 門診（專科）
7. 住院及手術
8. 團體定期壽險/PA 保險

Key Responsibilities:

• Efficient Client Support:
  • Provide timely, accurate responses to client inquiries via hotline, email, and live chat.
  • Maintain professionalism and empathy in every interaction, delivering world-class service.
• Complaint Management & Resolution:
  • Investigate and resolve customer complaints by coordinating with internal teams.
  • Proactively escalate critical issues and keep clients informed throughout the resolution process.
• Customer Feedback & Advocacy:
  • Gather and analyze customer feedback to identify trends and pain points.
  • Act as a vital link between clients and our business, suggesting improvements to senior management.
• Enhancing Customer Satisfaction & Loyalty:
  • Develop and implement strategies to boost customer satisfaction through personalized engagement and educational resources.
  • Cultivate strong relationships by anticipating client needs and offering tailored support.

Requirements:

• Experience: Minimum of 2 years in client servicing and account management, preferably in payment services or eCommerce marketplaces.
• Industry Knowledge: Strong understanding of payment processing, online marketplaces, and related regulatory environments.
• Results-Driven: Focus on achieving business targets and delivering measurable results through effective customer relationship management.
• Customer-Centric: Consistently strive to exceed expectations and drive customer loyalty.
• Communication Skills: Excellent verbal and written communication abilities in English; capacity to convey complex information clearly and concisely.
• Relationship Building: Proven ability to establish and nurture strong rapport with clients, building trust and fostering long-term partnerships.
• Adaptability: Demonstrated adaptability to changing circumstances and eagerness to learn new skills and technologies in a rapidly evolving industry.
• Problem-Solving: Responsible and proactive approach to problem-solving; resilience in challenging situations with a commitment to innovative solutions.
• Education: Tertiary education or higher in a relevant field (Business Administration, Finance, Marketing, etc.).
• Language Proficiency: Strictly looking for a Mandarin speaker with good English proficiency.

Benefits:

1. Annual Leave: 12 days (<5 years); 16 days (>5 years)
2. Medical Leave: 14 days (<2 years); 18 days (2-5 years); 22 days (>5 years)
3. Hospitalization Leave: 60 days
4. Maternity / Paternity Leave: 98 / 7 days per confinement
5. Outpatient (Normal GP): Unlimited
6. Outpatient (Specialist)
7. Hospitalization & Surgical
8. Group Term Life / PA Insurance

職位描述

您的主要職責是：

• 為尋求馬來西亞學院和大學入學的學生提供有效的諮詢服務。

• 與學院和大學的同儕聯絡，進行學生諮詢和入學。

• 支持並執行與入學有關的所有活動，如入學登記、學者搜尋、學校參觀和其他相關活動。

• 保持對高等教育產業、機構課程以及職業和學習路徑的良好產品知識。

• 實現公司在學生參與度和入學率方面設定的目標。

• 履行管理階層指示的任何其他職責。

要求：

• 任何科目的文憑或學位。鼓勵應屆畢業生申請。

• 具有1-3 年相關工作經驗的候選人也將被考慮。

• 優秀的職業道德。

• 良好的溝通和人際溝通能力。

• 能夠在辦公室現場工作。

津貼和福利

• 佣金和獎金

關於角色

在雪蘭莪（蒲種、八打靈再也、史里肯邦安或蕉賴）的這個全職職位中，您將負責為我們尊貴的客戶提供卓越的客戶服務和支援。這是一個令人興奮的機會，可以為我們零售業務的成功做出貢獻。

你將要做什麼

- 協助客戶進行產品查詢、銷售和帳戶管理

- 展示和推廣產品和服務以推動銷售

- 維持組織良好且具視覺吸引力的零售空間

- 準確有效率地處理客戶交易和付款

- 提供友好且知識淵博的支持，以確保積極的客戶體驗

- 與團隊合作達成銷售目標

- 遵守公司政策和程序以確保合規

我們正在尋找什麼

- 強大的客戶服務和溝通能力

- 零售或銷售經驗，最好有電信業經驗（無經驗也歡迎申請）

- 出色的解決問題和多任務處理能力

- 積極、充滿活力和團隊合作的態度

- 熱衷於提供卓越的客戶體驗

我們提供什麼

我們致力於為員工提供支持性且有益的工作環境。除了有競爭力的薪資外，您還將獲得一系列福利，包括：

-委員會

- EPF 與 SOCSO

- 績效獎金

- 職涯發展和晉升的機會

- 充滿活力和協作的工作文化

津貼和福利

• 佣金和獎金
• 附近的公共交通

About the role

In this full-time position based in Selangor (Puchong, Petaling Jaya, Seri Kembangan or Cheras), you will be responsible for providing exceptional customer service and support to our valued customers. This is an exciting opportunity to contribute to the success of our retail operations.

What you'll be doing

- Assisting customers with product inquiries, sales, and account management

- Demonstrating and promoting products and services to drive sales

- Maintaining a well-organised and visually appealing retail space

- Processing customer transactions and payments accurately and efficiently

- Providing friendly and knowledgeable support to ensure a positive customer experience

- Collaborating with the team to achieve sales targets and objectives

- Adhering to company policies and procedures to ensure compliance

What we're looking for

- Strong customer service and communication skills

- Retail or sales experience, preferably in the telecommunications industry (Non-experience candidates are also welcomed to apply)

- Excellent problem-solving and multitasking abilities

- A positive, energetic, and team-oriented attitude

- A passion for delivering exceptional customer experiences

What we offer

We are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, you will have access to an array of benefits, including:

- Commission 

- EPF & SOCSO

- Performance Bonus

- Opportunities for career development and advancement

- A dynamic and collaborative work culture

Perks & Benefits

• Commission and bonus
• Nearby public transport

主要功能：

• 開發、採購、實施和監控高效的製造夾具或工具，以滿足客戶的產品要求。

職責：

• 主要從事組裝、沖壓、工件夾持、焊接夾具以及機械加工和鈑金製造中使用的特殊工具的工作。
• 能夠與其他職能團隊交叉合作，實現有效的製造流程，並不時對需求做出反應。
• 與供應商聯絡以進行工具製造和價格談判
• 不斷改進現有的夾具、夾具和工具
• 對工具應用的各種材料有很好的了解
• 為生產營運提供技術援助
• 根據需要進行現場調查，以驗證現有工具的狀況。

職位要求：

• 學術資格：機械/製造/機電一體化/工業工程或同等學歷的最低文憑。
• 工作經驗： 至少 2 年夾具和工具設計經驗。最好是金屬沖壓、金屬製造。
• 精實製造和/或客戶 GD&T 方面的知識。
• 良好的 Auto CAD / Solid Work 技能和知識。
• 態度積極，高度誠信，能獨立與他人合作。能夠在緊迫的日期期限內工作。
• 精通英語/Microsoft Excel。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 醫療保險
• 事假

Responsibilities

1. Create and maintain strong working relationships with Instructors / Facilitators (for all related programmes).
2. To brief and disseminate information to Instructors / Facilitators for various programmes.
3. Evaluate and make changes to the programme based on clients' and affiliated companies' feedback and evaluation.
4. Monitor the Instructors / Facilitators performances and discipline while ensuring that it adheres to the code of conduct.
5. Track and maintain updated records / logs of incidents at the events.
6. Verify Instructors / Facilitators log sheet at the beginning of each month for payment.
7. Assist the Operations Manager or other Programme Coordinators with any other ad-hoc tasks when required.

Requirements:

• At least 2 years of event management/coordination or relevant experience.
• Minimum Diploma is required.
• Candidates with Sports Science background will have an advantage.
• Well versed with Microsoft Excel.
• Outspoken, meticulous, proactive, independent, team player.
• Candidates who can start immediately or within short notice will have an advantage.

Perks & Benefits

• Remote work flexibility

職責

1. 與講師/輔導員建立並維持牢固的工作關係（針對所有相關計劃）。
2. 向各種課程的講師/協調員介紹和傳播訊息。
3. 根據客戶和附屬公司的回饋和評估評估並更改計劃。
4. 監督講師/輔導員的表現和紀律，同時確保其遵守行為準則。
5. 追蹤並維護活動事件的更新記錄/日誌。
6. 在每個月初核實講師/輔導員的付款日誌。
7. 需要時協助營運經理或其他專案協調員執行任何其他臨時任務。

要求：

• 至少2 年活動管理/協調或相關經驗。
• 需要最低文憑。
• 具有體育科學背景的候選人將具有優勢。
• 精通 Microsoft Excel。
• 直言不諱、一絲不苟、積極主動、獨立、具有團隊合作精神。
• 能夠立即開始或在短時間內開始工作的候選人將具有優勢。

津貼和福利

• 遠距工作彈性

Responsibilities:

• To assist Programme Manager on Community related programmes
• To manage App; Monthly creations and regular updating of events and programmes feedback on any relevant technicalities for future enhancements
• To prepare reports and invoices for Community related events
• To provide monthly reports on breakdown of requirements to respective Community Programme Managers
• To gather Feedbacks from Facilitators, Instructors and Participants to understand each sites needs/requirements

Requirements:

• Minimum Diploma Holder
• Preferably at least 1 year of working experience. 
• Out-Spoken, Meticulous, Proactive, Independent, Team Player
• Well versed with Microsoft Office
• Able to work on Singapore calendar

Perks & Benefits

• Casual dress code
• Personal development opportunities
• Remote work flexibility

職責：

• 排除故障並修理醫療設備。
• 根據定義的範圍和標準作業程序執行定期維護。
• 關閉服務電話並及時完成服務報告。
• 培養牢固的客戶關係並在技術層面上升級。
• 上級不時指派的任何臨時職責。

要求：

• 生物醫學、電子或機電工程、電機和電子工程學士學位。
• 能夠在高壓環境下有效地確定優先順序並執行任務
• 良好的團隊合作精神和獨立工作者，具有良好的書面和溝通能力
• 優秀的人際溝通與分析能力
• 願意輪流在待機模式下工作。
• 具有處理生物醫學設備、醫療器材或相關醫療產品的技術支援/現場服務經驗的經驗是一個額外的優勢。
• 願意出差。
• 積極主動的學習態度。
• 將提供培訓。

津貼和福利

• 津貼（旅費、交通費等）
• 醫療保險
• 事假

Responsibilities:

• Troubleshoot and repair medical equipment.
• Perform scheduled maintenance according to define scope and standard operating procedures.
• Close service call with duly completed service reports.
• Foster strong customer relations and escalation at a technical level.
• Any adhoc duties assigned by superior from time to time.

Requirement:

• Bachelor Degree in Biomedical, Electronics or Mechatronics Engineering , Electrical and Electronic Engineering. 
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Good team player and independent worker with good written and  communication skills
• Excellent interpersonal and analytical skills
• Willing to work on standby mode by rotations.
• Prior experience in in technical support / field service experience handling biomedical equipment, medical devices or related medical products, is an added advantage.
• Willing to travel.
• Proactive attitude towards learning.
• Training will be provided.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave

Job Description

- To ensure all supplier’s invoices/packing list are being updated correctly.

- Plan, consolidate and schedule deliveries based on areas to minimize transport cost.

- Prepare delivery schedules

- Prepare Delivery Order checklist for checking and ensure all details are correct.

- Email Invoices and Delivery Order to forwarder for delivery arrangement.

- Issue outgoing declaration (OD) to forwarder for application for Customs Declaration. Check and ensure all details are correct when receive Customs declaration from forwarder before delivery to customer.

- Follow up with shipping company to return customers’ acknowledge receipt DO for filling

- Email invoices and packing lists to customers upon each delivery

The position also requires to assist on Sales Coordinator duties upon request as follows:

- Liaise with supplier/customer, prepare delivery schedules, expedite delivery and monitor overdue PO

- Plan weekly/monthly sea shipment for oversea suppliers/customers to ensure minimize the shipping cost.

- Follow up reject/shortage replacement

- Monitor inventory to minimize the stock level at all time

- Response to customer order/request.

- Prepare sales information (delivery record, costing etc.) as required by management.

■MUST TO HAVE:

- At least Diploma holder in any field

- At least 1-2 years of working experience on Shipping/Logistics related tasks

Perks & Benefits

• Nearby public transport

職位描述

- 確保所有供應商的發票/裝箱單正確更新。

- 根據區域規劃、整合和安排交付，以最大限度地降低運輸成本。

- 準備交貨時間表

- 準備交貨單清單以供檢查並確保所有詳細資訊正確無誤。

- 透過電子郵件將發票和交貨單發送給貨運代理以安排交貨。

- 向貨代發出出境報關單（OD）以申請報關。在交付給客戶之前收到貨運代理的報關單時，請檢查並確保所有詳細資訊正確無誤。

- 跟進船公司退回客戶確認收據DO以供填寫

- 每次交貨時透過電子郵件將發票和裝箱單發送給客戶

該職位還需要根據要求協助履行銷售協調員職責，如下：

- 與供應商/客戶聯絡，準備交貨時間表，加快交貨並監控逾期採購訂單

- 為海外供應商/客戶規劃每週/每月海運，以確保最大限度地降低運輸成本。

- 跟進拒絕/短缺更換

- 監控庫存，始終最大限度地減少庫存水平

- 回應客戶訂單/請求。

- 根據管理階層的要求準備銷售資訊（交貨記錄、成本計算等）。

■必須具備：

- 至少持有任何領域的文憑

- 至少1-2年運輸/物流相關任務的工作經驗

津貼和福利

• 附近的公共交通

職責：

• 在客戶現場安裝、測試和調試新設備
• 進行設備組裝、維修、故障排除、維修、升級及預防性維護
• 執行指派的其他技術任務
• 為客戶提供並維持良好的客戶服務

要求：

• 工作時間：週一至週五，上午 8:30 至下午 6:00
• 產品名稱： 半導體清洗機
• 機械/電機工程技術資格
• 至少 2 年設備維修和維修實務經驗
• 具有多年相關經驗的候選人將被考慮擔任更高的職位
• 良好的英語書面和口語能力
• 能夠用英文撰寫簡單的報告
• 需要時能夠在短時間內在馬來西亞境內和海外出差

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 醫療保險
• 事假

Responsibilities:

• You are to report to Chief Design Engineer in tool design related functions.
• Responsible to execute of tool design project.
• Coordinate with engineering team and customer to resolve technical issue for tool design.
• Execute the day to day tool design operation.
• Responsible to ensure quality plans are effectively executed and responded.
• Operate the design software, equipment and hardware to meet the high quality of tool design requirements.
• Measure, report and improve design efficiencies, productivity, quality, waste and defect level in line with company targets and objectives.
• Responsible for execution to achieve capacity optimization and cost control.
• Active involvement in participating and execute improvement leading to higher quality achievement and customers satisfaction.
• Ensure there is adequate resource to efficiently run the tool designing process whilst helping the team and ensuring training and competence is evident.
• Efficient resources utilization include but not limited to manpower, machinery, equipment, and materials.
• Implement corrective and preventive measures to mitigate or avoid design operational risks.
• Ensure adherence to company system, standard operation procedures, health and safety and good manufacturing practices systems within all production processes.
• Lead and motivate subordinates to achieve company and personal goals.

Requirements:

• Academic Qualification: Preferably with Diploma / Degree in Mechanical Engineering, Tool Design with molding or tooling exposure.
• Work Experience: Minimum 3 Years of working experience in manufacturing environment especially in metal stamping, metal fabrication operation. Well verse in tool design software not limited to NX6.
• Others: Hands on experiences in managing design engineer and processes in a highly demanding manufacturing environment. Communicate effectively with good leadership.

Perks & Benefits

• Medical insurance
• Personal leave