Total 4 job vacancies by AccorHotel

Responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.

This is a hands-on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards. In addition, you will:

• Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to agreed procedures and standards.
• Manage and supervise tasks of staff to ensure that highest quality service is delivered and department standards are met.
• Provide loyalty incentives, whilst applying a creative lens that is ambitious & “out-of-the-box”
• Review and implement Procedures
• Communicate with Hotel Manager on all matters regarding guest services & hotel operations.
• Supervise shift handover procedures.
• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.

This role is based in our prestigous First Class Lounge, a small fine dining restaurant and lounge area that offers an a la carte menu designed by Neil Perry Consulting.  Service is discrete yet attentive, providing friendly and efficient food and beverage offerings that meets our passengers’ expectations.

Sofitel Melbourne On Collins is seeking an experienced Receptionist to join our Guest Experience Front Office team.

As a Receptionist you will be passionate about providing a luxurious experience for our guests at every touch point. You will take the time to listen to our guests and make them feel heard, and to do that you are genuinely fascinated by people, curious and an excellent story spotter. You will be responsible for providing professional and personalised service to all hotel guests, visitors, and ambassadors, ensuring maximum guest satisfaction.

To be successful in this sought after position, you will have excellent attention to detail, effective communication skills, proven experience within a quality establishment, and above all else, pride yourself on ability to exceed both the guest expectations and hotel standards.

A rare opportunity exists for a  guest obsessed hospitality professional to join the Club Sofitel team on level 35. As a Club Sofitel Supervisor you are responsible for providing a sense of welcome and luxury service for all Club Sofitel guests by being the key contact to assist them during their stay.

KEY RESPONSIBILITIES

• Lead, mentor and develop the team, ensuring a fun and engaged work environment

• Assist the Club Manager with the recruitment, induction and training of new team members

• Conduct probationary reviews, yearly performance reviews and development plans for Club team members

• Responsible for rostering according to the daily operations and Club budget

• In conjunction with the Guest Relations Manager, allocate expressions to   appropriate guests

• Maintain all Reception standards including check-in/check-out procedures and Concierge services

• Coordinate bookings for the Sofitel Club Business Centre and Boardroom

• Maintain all Food and Beverage standards, including stock and inventory control based on current and future occupancy