Sea Logistics Customer Care Manager, Import | United Kingdom | JR2406_0110
Join our Sea Logistics Team in UK!
YOUR ROLE
As the Sea Freight Import Manager, you will oversee the smooth operation of the sea freight import department, ensuring adherence to company procedures and maintaining strong customer relationships. Based in Dartford, you will manage a team of customer care specialists, contributing to the overall effectiveness, development, management, and profitability of the sea freight department.
YOUR RESPONSIBILITIES
- Manage the import department, ensuring operational coverage and adherence to Credit Control guidelines.
- Encourage training and development of the team through the annual Performance and Progress Review (PPR) process.
- Actively manage all import accounts in conjunction with local sales.
- Visit clients as necessary, which may involve travel outside office hours/UK.
- Resolve operational problems in conjunction with sales staff.
- Produce financial, service, operational, and productivity reports as required.
- Ensure the highest standards of customer care by servicing existing customers professionally.
- Collaborate with local sales to produce competitive pricing and operational solutions.
YOUR SKILLS AND EXPERIENCES
- Excellent knowledge of sea freight operational procedures.
- Strong leadership and influencing skills to achieve results.
- Effective communication and organisational skills.
- High proficiency in MS Word, Excel, or similar.
- Strong team player with the ability to monitor and motivate staff.
- Ability to work on own initiative and deliver agreed actions on time.
GOOD REASON TO JOIN
If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefits information, recognition and its wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this is to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer that recognises the skills, expertise and value service leavers bring to our organisation.
ABOUT KUEHNE+NAGEL
With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT
Paulina Kazmierczak
paulina.kazmierczak@kuehne-nagel.com
