Service Advisor (Automotive)
Full-time
Fresh/Entry Level
1 week ago
Job briefWe are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians.Service Advisor responsibilities include greeting customers, listening to their needs and s...
Job brief
- We are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians.
- Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled.
- Ultimately, you will work directly with customers to understand their needs and provide our Service Technicians with the information required to provide excellent service.
Responsibilities
- Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
- Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car
- Manage and oversee the dealership’s workflow and schedule
- Call customers to advise them about service changes or car pick-up times
- Maintain positive customer relationships to ensure repeat business
Perks & Benefits
- Employee equity
- Commission and bonus
- Company trips
- Medical insurance
- Personal leave
- Open culture
- Personal development opportunities
- Paid training and development
Asbenz Motors Sdn Bhd is the only one authorised dealer of Mercedes Benz Malaysia in Sungai Petani, Kedah and Kuantan, Pahang. Since its establishment in 2004, Asbenz has grown from strength to strength to move in tandem with the fast-developing urbanisation of Sungai Petani and Kuantan. At Asbenz Motors, we believe that our success lies in team work, diversity and the opportunity to grow. We are confident that we can furnish you with a range of opportunities to meet your career goals
