About this role
He / She has to deliver Visibility, Proactivity, Reactivity, Optimization and High level of Satisfaction to PRISM's major accounts managed by a 4PL HUB
Monitor the Financial Workflow to Ensure a Full Visibility of transport cost to the Customer
- Pre-invoice based on rates grid from 4PL to 3PL
- Manage pre-invoicing issues
- Provide monthly Reporting
- Receive and archive, manually, actualized 3PL invoices
- Follow-up the automatic (EDI / API) receipt and archiving of actualized 3PL invoices
- Audit invoices versus :
- Planned cost,
- Service Level Agreement,
- Actual execution…
- Manage dispute for invoices with deviations
- Validate unexpected costs such as waiting hours…
- Log reason for additional costs
Deliver Customer Satisfaction
- Manage and supports cost visibility to ensure the best possible service level
- Meets deadlines and ensures completion of customer service tasks within the expected time frames
- Ensure a consistent and pro-active communication flow with the customer
- Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
- Prioritizes, resolves and/or escalates issues to secure the customer’s interest
- Represent Prism internally and externally
- Use the tools and communication to react to customer requests
- Act as Single point of contact for the customer
- Identify and record savings (benefits tracking) delivered to the customers.
- provide his/her expertise in invoice audit management
- Use of the technologies to be more efficient and work with the CBS
Contribute to improve Partners and Vendor performance
- Monitor the 3PLs service quality and give feedback to the Operation of Contract manager
- Monitor the good deployment and efficiency of new operational practices with the 3PLs
- Contribute to formalize the SOP
- Provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
- Set up and Monitor corrective action plans in agreement with the 4PL HUB manager
- Produce dashboard and KPIs regarding billing audit performance
- Maintain communication matrix
Technical
- Sound educational background or comparable business experience (international trade, logistics, supply chain etc.)
- Good knowledge of Air and/or Sea transportation is a strong asset.
- Proven track record in a similar role, ideally in a Control Tower of 4PL environment
- Minimum of 5 years of transport management / freight forwarding experience (Air & Sea operations)
- Minimum of 3 years of customer service experience
Behavioral
- Good communication skills (English is a must, another language a +)
- Service minded personality
- Hands-on approach and curiosity, can-do and positive attitude
- Problem solving ability
- At ease with Web application and MS Office pack (MS Outlook).
- Ability to work under pressure
- Direct reporting line to the 4PL HUB Team Leader, if any, or 4PL HUB Operation Manager.
- Customer: customer care, operational buyer, transport manager.
- 3PLs: both internal and competitors.
- Dental
- Medical
- Parking
- Birthday Leave
- Festival Leave
Come and join the Prism’s family on this new exciting adventure!
We are expanding our 4PL activity in the Aerospace sector
Do not hesitate to contact us if you are interested to be part of our 24/7 team
Present in 3 continents, PRISM specializes in 4PL supply chain by integrating business and digital experts in the areas of Transport, Customs and Trade, allowing a high level of performance and transformation. We intervene through consulting missions and operations management services and position ourselves as strategic resources effectively engaged in the success of our clients. We follow a principle of obligation of results in which Performance (Ytp), visibility and Compliance prevail.
