The Distribution Network and Customer team is responsible for shaping and building our future distribution network, ensuring we have the capacity and facilities to offer unbeatable service to our customers.
The wider team includes the Customer Service Team –the single point of contact for all customer email and phone enquiries and the Facilities Team – responsible for cost-effective delivery of capital projects and day to day maintenance across Distribution.
Together these teams support the wider Distribution teams, operating from 9 Distribution Centres and serving over 200 Booker Cash and Carry branches and 5000 independent retail customers. We make over 10,000 deliveries per week.
As an Analyst in the team there are lots of interesting problems to solve. You could be analysing which retail customer would be most efficiently served by which DC, or whether we have enough capacity to delivery everything we expect our customers to order this Summer. You could be helping our customer services team to analyse customer feedback or helping to review the success of a recent facilities project.
This role is an ideal development opportunity for someone wishing to progress in their career and develop their ability to line manage, own projects and to be a role model of what a great analyst looks like.
- Developing a deep understanding of how the wholesale industry and our end to end distribution operations work and why.
- Using a combination of data and business understanding to turn data into insight, root causing issues, defining problems, designing creative solutions and implementing them in the business.
- Reporting data accurately and turning it into useful information which has context and supporting narrative.
- Supporting applications which simplify business processes for Customer Services, Facilities and the wider supply chain team.
- Supporting the day to day operation of the Customer Services, Facilities and the wider supply chain team. Creating tools which simplify their processes.
- Measuring the costs & benefits associated with your work.
- Following our Business Code of Conduct and always acting with integrity and due diligence.
This role will have exposure to teams across the Booker business as well as interaction with the whole distribution network. This is an excellent opportunity to develop cross-functional working and problem solving skills.
To be a keen problem-solver who can demonstrate:
- Strong business acumen and the drive to make changes to the way the company operates
- Strong analytical and numerical skills with exceptional attention to detail
- The ability to simplify complex issues and implement practical solutions
- Excellent verbal and written communication skills to engage and collaborate with other teams to deliver to objectives
- The ability to innovate new and pragmatic solutions using your own ideas
- Experience of spreadsheet tools and data visualisation software (Tableau or Microsoft Power BI). An understanding of VBA is desirable but not essential.
- Distribution experience is desirable but not essential
- The aptitude to learn new technical skills quickly
Please note: if you’ve applied for this role in the last 6 months, you do not need to reapply as your application remains on file.
