Total 7 job vacancies by Dhl Global Forwarding (singapore) Pte. Ltd.

Job Description

• Care for cargo - Check Station Metrics Widget; Check LCM (Life Cycle Monitor) – ensure On-time performance against customer promise.
• Accepts all booking orders (from customer or overseas office) and processes them for handover to Operations.
• Acts as key contact for allocated customers – Own the customer, quality, gross profit.
• Stays informed on shipment and exception status for allocated customers.
• Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution.
• Handles customer enquiries.
• Builds partnership and respond promptly - Takes and handles any customer complaints/feedback; solves customer complaints or assigns tasks to other functions
• Participates in joint Sales visits if necessary.
• Offer innovative solutions through upselling
• Passes on leads to Sales.
• Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete, where applicable.
• Collaborates closely with Export Operations, Freight planning team and other departments for smooth handling of shipments and continuous updates.
• Escalates issues, if required.

Requirements

• Diploma/ Degree with 1-3 years of relevant experience
• Knowledge in freight forwarding/ logistics industry preferred

Job Description

• Responsible for the day-to-day running of the Export Warehouse and Transport Operations
• Responsible for monitoring the build-up of Airline pallets & Loose Lodge-in to terminal
• To ensure that all pallet dollies and unit load devices are received/returned on time from/to SATS/DNATA terminals
• To supervise the packing and repacking of cargo whenever required and to ensure that all export shipments and documents are transferred on time
• To liaise closely with export/import CS/Ops and PCM department's staff to void any off-loading/ collection issues
• To raise an irregularity report if cargo is found damaged in the warehouse and to answer to all calls to the Duty Manager mobile telephone without fail
• Maintain effective control of contractors to ensure compliance with operating procedures
• Monitor the performance of suppliers/vendors/contractors and report any service failure to the relevant parties
• To co-ordinate with Terminal (GHA) on Operational issues as and when being informed by Terminal Officer
• Attend to loading & unloading of shipments into C-Safe and Environtainer for perishable shipments at Customer's premise and ensure timely lodge-in of the shipments to terminal
• Attend unloading of Odd Size cargo, i.e. Capital Equipment and Aircraft Engine at terminal
• Undertakes tasks and responsibilities assigned by the company as and when deemed appropriate

Requirements

• Diploma
• 2-4 years of relevant logistics experience. Experience in freight/ warehousing will be preferred
• Afternoon shift, 5.5 day work week (Monday to Friday 1200h to 2100h; Alternate Saturday 1500h to 2100h; Sunday/PH 0900h to 2100h). If required to replace as backup, work hours 0830h to 1730h/ 2300h to 0800h.
• Rostered work days and shift allowances are provided.
• Location will be at Alps Avenue

Job Description

• Care for cargo - Check Station Metrics Widget; Check LCM (Life Cycle Monitor) – ensure On-time performance against customer promise.
• Accepts all booking orders (from customer or overseas office) and processes them for handover to Operations.
• Acts as key contact for allocated customers – Own the customer, quality, gross profit.
• Stays informed on shipment and exception status for allocated customers.
• Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution.
• Handles customer enquiries.
• Builds partnership and respond promptly - Takes and handles any customer complaints/feedback; solves customer complaints or assigns tasks to other functions
• Participates in joint Sales visits if necessary.
• Offer innovative solutions through upselling
• Passes on leads to Sales.
• Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete, where applicable.
• Collaborates closely with Export Operations, Freight planning team and other departments for smooth handling of shipments and continuous updates.
• Escalates issues, if required.

Requirements

• Diploma/ Degree with 1-3 years of relevant experience
• Knowledge in freight forwarding/ logistics industry preferred

Job Description

• Care for cargo - Check Station Metrics Widget; Check LCM (Life Cycle Monitor) – ensure On-time performance against customer promise.
• Accepts all booking orders (from customer or overseas office) and processes them for handover to Operations.
• Acts as key contact for allocated customers – Own the customer, quality, gross profit.
• Stays informed on shipment and exception status for allocated customers.
• Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution.
• Handles customer enquiries.
• Builds partnership and respond promptly - Takes and handles any customer complaints/feedback; solves customer complaints or assigns tasks to other functions
• Participates in joint Sales visits if necessary.
• Offer innovative solutions through upselling
• Passes on leads to Sales.
• Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete, where applicable.
• Collaborates closely with Export Operations, Freight planning team and other departments for smooth handling of shipments and continuous updates.
• Escalates issues, if required.

Requirements

• Diploma/ Degree with 1-3 years of relevant experience
• Knowledge in freight forwarding/ logistics industry preferred

Job Description

• Assist to raise invoice and accrue costing
• Ensure timely and accurate invoicing to internal and external customers
• Correspond with internal stakeholders on rate disputes
• Follow through customer complaints/ communication manager with internal stakeholders for billing escalations
• Work with internal stakeholders to resolve billing and batching discrepancies
• Check relevant SICK file symptoms and resolve the issues
• Profile of rates in CW1 system
• Any other jobs as and when assigned

Job Requirements

• Diploma/ Degree
• 1-2 years related working experience
• Knowledge of logistic industry preferable
• Excellent communication skills (verbal and written)

Job Description

1. Receive invoice details report from different vendors included handling agents, truckers and airlines, then check and verify invoice details.
2. Submit to internal stake holders to ensure that costing is done in each file and correct GP reported in Air Freight P&L
3. Generate summary report on the total spend amt on monthly basis, analyse and share with management.
4. Assist to verify bimonthly CASS carrier billing and follow up closely with airlines if there is any airlines dispute till credit note received.
5. Liaise with PCM on the billing discrepancy and raise query on IATA website or directly to airlines.
6. Update Airline SMARTOOL report from GSC India on unmatched items and follow up with airlines/PCM.
7. Resolve billing dispute and identify gaps for future avoidance which help company on cost avoidance.
8. Handle queries from Finance on unmatched airlines cost & discrepancy.
9. Analyse shipment gross profit and issue profit share due to overseas agents on monthly basis.
10. Undertake accounting for daily collection
11. Supporting PCM for any adhoc booking

Job Requirements

• Diploma or Bachelor degree
• 3-5 years of relevant working experience

Job Description

• Care for cargo - Check Station Metrics Widget; Check LCM (Life Cycle Monitor) – ensure On-time performance against customer promise.
• Accepts all booking orders (from customer or overseas office) and processes them for handover to Operations.
• Acts as key contact for allocated customers – Own the customer, quality, gross profit.
• Stays informed on shipment and exception status for allocated customers.
• Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution.
• Handles customer enquiries.
• Builds partnership and respond promptly - Takes and handles any customer complaints/feedback; solves customer complaints or assigns tasks to other functions
• Participates in joint Sales visits if necessary.
• Offer innovative solutions through upselling
• Passes on leads to Sales.
• Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete, where applicable.
• Collaborates closely with Export Operations, Freight planning team and other departments for smooth handling of shipments and continuous updates.
• Escalates issues, if required.

Requirements

• Diploma/ Degree with 1-3 years of relevant experience
• Knowledge in freight forwarding/ logistics industry preferred