As a Supervisory Attorney Advisor at the GS-0905-13, some of your typical work assignments may include:

• Coordinate Account Department legal activities with all other sections of the Processing Disbursement Center (PDC) to assure smooth and timely file flow between departments; as directed, coordinate with other SBA offices and agencies involved in disaster assistance.
• Monitor and evaluate home, business, and economic injury disaster loans for compliance with all statutory, regulatory, and administrative guidelines.
• Analyze departmental legal performance and identify problems in all phases of the operation and recommend corrective actions.
• Assure effective inter-and intra-department communications and resolve disagreements among subordinates.
• Ensure that all information provided to loan applicants by department is accurate and consistent.
• Serve as a supervisor to legal staff such as attorney-advisors, paralegal specialists, and other legal support staff.

• Employee's residing within commuting distance of the PDC may be required to physically report to the PDC five days per pay period or more often as determined by Department Management.
• Mandatory Overtime: In order to respond quickly and efficiently to disaster survivors, substantial compensated overtime hours may be required while on assignment (up to seven days a week and ten to twelve hours a day).
• The PDC Ft. Worth, TX location is conveniently located near the Dallas-Fort Worth International Airport and DART/TRE Station. In addition, employees are eligible to apply for transportation subsidy to utilize the local DART/TRE bus/rail transit system.
• This is an Excepted Service position and is not in the competitive service.
• Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date.
• By applying for this position with SBA's Office of Capital Access, you can enjoy challenging but satisfying work and join a highly motivated and diverse team that helps families and businesses rebuild their lives after a disaster.
• This position is not included in a bargaining unit.

Assists in developing and implementing marketing programs for the FSS Squadron. Under the direction of the Marketing Director, assists in determining marketing techniques and strategies to increase efficiency, enhance participation and increase financial income to FSS activities. Assists in conducting qualitative and quantitative market research. Using standard industry practice and computer software adapts or modifies research techniques for local purposes. Administers surveys, collects data, tabulates responses, and assist the Marketing Director in analyzing results. Keeps the Marketing Director informed of consumer trends and their application to the activities. Makes recommendations to the Marketing Director on program modifications and enhancements. Attends major FSS Squadron events and provides constructive marketing feedback to the activity manager. Assists in conducting advertising/publicity campaigns. Obtains information on upcoming events and special programs from activity managers. Assists the Marketing Director in developing communication strategies to determine the most effective and efficient method of reaching the target market. Makes recommendations to activity managers on the design of effective advertising vehicles and appropriate media mix. Assists in planning marketing campaigns designed to enhance participation in FSS activities by considering the characteristics or the target audience and the media mix necessary to reach them. Assists in conducting media relations with on- and off-base media in concert with the Public Affairs Office. Provides or arranges for photographic support for FSS functions. Prepares and presents briefings to base functions such as newcomers' orientations and Commander's Calls. Through subordinates, produces necessary and appropriate FSS publicity to include: FSS newspaper supplements, FSS publication, brochures, booklets, flyers, posters, etc. Supervises personnel in the site marketing department and effectively plans schedules, assigns, directs the work of others in an equitable manner. Makes supervisory decisions that will result in obtainable goals and well -balanced marketing of the FSS activities. Effectively performs supervisory personnel administrative responsibilities, initiates personnel actions and participates in the interview/selection process or new employees to fill vacant site positions, schedules and grants leave, deals effectively with employees on employee suggestions, complaints, grievances, and other matters involved in the day-to-day administration of the office. Identifies training opportunities. Provides budget input (appropriated and non-appropriated) to the Marketing Director. Oversees financial expenditures for the site office . Performs other related duties as assigned.

If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12603734

As the Auditor in this position, you will:

• Systematically examine and appraise production, sales, inventory, and financial records of dairy plant operations to determine the accuracy of reported data.
• Determine audit adjustments, changes to plant records, and recommend procedures to minimize report errors and audit adjustments.
• Prepare work papers and related documentation that support audit findings and conclusions.
• Represent the Market Administrator office in contacts with the dairy industry and co-workers in a manner which consistently demonstrates fairness, cooperation, and respect in the performance of all official business.

As a Supervisory Loan Specialist at the GS-1165-13, some of your typical work assignments may include:

• Monitors the quality of all loan processing work, including risk review, within the unit for adherence to laws, regulations and established procedures and standards.
• Develops, implements, and maintains policy and procedural training materials associated with all aspects of disaster loan processing within the Department.
• Develops performance standards and evaluates the performance of all subordinate employees.
• Recommends policies, guidelines and procedures for disaster assistance functions within the Department.
• Assists in planning, directing, managing, supervising, coordinating, and evaluating all aspects of loan application processing.

• This is a Permanent appointment in the competitive service with a full-time work schedule.
• Employee's residing within commuting distance of the PDC may be required to physically report to the PDC five days per pay period or more often as determined by Department Management.
• Mandatory Overtime: In order to respond quickly and efficiently to disaster survivors, substantial compensated overtime hours may be required while on assignment (up to seven days a week and ten to twelve hours a day).
• By applying for this position with SBA's Processing and Disbursement Center - PDC, you can enjoy challenging but satisfying work and join a highly motivated and diverse team that helps families and businesses rebuild their lives after a disaster.
• Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date.
• This position is not included in a bargaining unit.
• The PDC Ft. Worth, TX location is conveniently located near the Dallas-Fort Worth International Airport and DART/TRE Station. In addition, employees are eligible to apply for transportation subsidy to utilize the local DART/TRE bus/rail transit system.

As a Supervisory Loan & Business Industry Specialist at the GS-1101-14, some of your typical work assignments may include:

• Plans work to be accomplished by subordinates, sets and adjusts short-term priorities, and prepares schedules for the completion of work; assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments and the
  capabilities of employees.
• Oversees and monitors the quality of written communications with applicants to ensure correspondence conveys accurate information, proper tone, and utilizes correct grammar.
• Exercises significant responsibilities in dealing with officials of other units or organizations, or in advising management officials of higher rank.
• Plans and manages delivery of complex high priority loan applications and services which are central to SBA and its clients.
• Responsible for analyzing the quality and productivity of the Risk Review Department.

• This is a Permanent appointment in the competitive service with a full-time work schedule.
• Employee's residing within commuting distance of the PDC may be required to physically report to the PDC five days per pay period or more often as determined by Department Management.
• Mandatory Overtime: In order to respond quickly and efficiently to disaster survivors, substantial compensated overtime hours may be required while on assignment (up to seven days a week and ten to twelve hours a day).
• By applying for this position with SBA's Processing and Disbursement Center - PDC, you can enjoy challenging but satisfying work and join a highly motivated and diverse team that helps families and businesses rebuild their lives after a disaster.
• Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date.
• This position is not included in a bargaining unit.
• The PDC Ft. Worth, TX location is conveniently located near the Dallas-Fort Worth International Airport and DART/TRE Station. In addition, employees are eligible to apply for transportation subsidy to utilize the local DART/TRE bus/rail transit system.

• Determine analytical methods to be used in preparation of data, strategies for presentation of resource management recommendations.
• Perform analysis of operations and development of key performance indicators such as Schedule Conformance, and Direct Labor Hour metrics.
• Serve as a key advisor and primary liaison, directing or coordinating the activities of other key project members engaged in analyses and studies of production problems.
• Analyze complex maintenance production processes and functions, work processes and workloads pertaining to aviation depot maintenance.
• Complete projects, evaluations, reports, or recommendations are reviewed by the supervisor for compatibility with organizational goals, guidelines, and effectiveness in achieving intended objectives.
• Evaluate program goals, work operations and managerial channels of organizations involved in Maintenance Management Information Systems Analysis.

• Operating an electronic checkout system, making change, and verifying the change fund and amount of currency received during an assigned shift.
• Managing change machines and ensuring proper amounts of cash and coins are available.
• Assisting customers by answering questions concerning prices, identification, and location of items.
• Counting cash and negotiable instruments to prepare an accountability report.
• Managing the self-checkout registers assisting customers in the correct processing of their purchases.
• Changing register tape, and clearing routine equipment and scanning jams on registers.

• Duties and Qualifications
• How to Apply (including a preview of the assessment questionnaire, if applicable)
• How You Will be Evaluated

As a Loan Specialist (General) at the GS-1165-9, some of your typical work assignments may include:

• Investigates and evaluates credit history to determine credit worthiness of applicant business, related affiliates, and principal owners of applying applicant business.
• Processes business loans, more complex residential loans, and all types of business and economic injury loans.
• Uses creativity and judgment to reach sound credit recommendations that assist disaster victims while protecting the interests of the government.
• Evaluates collateral by considering type of collateral property, lien position, and available equity.
• Notifies applicant in writing of the information necessary to proceed with processing loan requests.

• This is a Term appointment, which is a Competitive service position.
• Mandatory Overtime: In order to respond quickly and efficiently to disaster survivors, substantial compensated overtime hours may be required heighten Disaster Activities.
• By applying for this position with SBA's Office of Capital Access, you can enjoy challenging but satisfying work and join a highly motivated and diverse team that helps families and businesses rebuild their lives after a disaster.
• Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date.
• Employee's residing within commuting distance of the PDC may be required to physically report to the PDC four days per pay period or more often as determined by Department Management.
• The Term Appointment does not confer competitive status, reinstatement rights, or eligibility for non-competitive conversion to a permanent job to the individual(s) selected. You may be promoted or reassigned to another term position within SBA's Office of Capital Access; however, you may not be non-competitively appointed to another Federal position. You will be given an initial Term Appointment lasting more than 1 year, but not more than 4 years. If all other conditions of employment are met, this appointment may be extended, up to a total of four (4) years in increments determined by SBA.
• If selected, employees work on an intermittent (on-call) work schedule. This means that employees are in a pay status only when activated to respond to workload needs, especially in response to heightened disaster activity. When no longer needed, employees return to a non-pay status until the next event necessitates additional staff.
• However, depending on the workload and/or level of disaster activity, your work schedule may be changed to full-time. Subsequently, if the workload decreases, your work schedule may be changed back to intermittent.
• This is not a bargaining unit position.

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer 

• Competitive salary

• Paid vacation/holidays/sick time - 15 days of vacation first year

• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one

• Extensive product and on the job/cross training opportunities With outstanding resources

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Check us Out:  A Day in a Life at Johnson Controls

What you will do 

Johnson Controls is a global leader in the design, manufacture, installation, and service of a comprehensive array of networked and integrated fire alarm and suppression, security, and communications systems. Our continued success and growth has produced a need for a SSE, Service Sales Executive. The primary function of this position is to promote and sell service agreements for commercial building systems products to include fire alarm, suppression, sprinkler, security, sound, communication and inspections. Determine customer needs and develop sales strategies to meet those objectives. Close sufficient sales to meet sales plan objectives. Develop a positive ongoing relationship with customers. Develop and maintain an active proposal backlog that will support the sales plan. Conduct building surveys to support the development of estimates.  

How you will do it 

• Establish contact with prospect and qualify potential buyers of service contracts by scheduling sales calls, following up of leads and utilizing outlined marketing strategies. 

• Determine customer needs and develop a sales strategy to gain customer understanding of company service offerings. 

• Close sufficient sales to meet sales plan objectives. 

• Develop and maintain an active proposal backlog that will support achieving the designed sales plan. 

• Conduct building surveys to support the development of estimates. 

• Maintain correct and complete records of all sales related activities. 

• Submit all required sales reports, expenses, competitive activity and correspondence in an accurate and timely manner. 

• Develop a positive ongoing relationship with customers to ensure that Johnson Controls is meeting their requirements to ensure long-term customer loyalty. 

• Support the service department to generate leads for service or equipment/device upgrades. 

• Performs other duties as required. 

What we look for  

Required 

• Must have ability to handle a variety of situations encountered during sales process.  

• Must be able to work with minimal supervision.  

• Excellent communication skills.  

• Must have the ability to persuade and close sales and handle a variety of situations encountered during sales process and disciplined to work with limited supervision.  

Preferred 

• Bachelor degree in a technical or business discipline preferred or equivalent experience.  

• One to three years of sales experience in a related business with a proven successful record of accomplishment that is verifiable.  

#LI-AA2

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Build your best future with the Johnson Controls team 

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! 

What we offer

• Competitive salary

• Paid vacation/holidays/sick time - 15 days of vacation first year

• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one

• Extensive product and sales training with outstanding resources

• Encouraging and collaborative team environment

• Check us out:  A Day in a Life at Johnson Controls https://youtu.be/pdZMNrDJviY

What you will do

As Fire Sales Manager within Johnson Controls you will be responsible for bookings growth, expanding relationships and wallet share with our existing customers, growing new business and growing and maintaining recurring service bookings and revenues to achieve organizational objectives. This position will take the lead in growing new customers and accounts by leading the installation and service sales and delivery capabilities in partnership with the sales and delivery teams within the assigned district or branch territory. 
 

How you will do it

• Responsible for sales plan achievement of assigned geographic area within the territory

• Lead the day-to-day high volume activities of an experienced district or branch sales team ensuring we meet or exceed customer and sales goal expectations. 

• Partner with Area Sales Manager to develop sales strategies, negotiate contracts and complete pricing strategy to develop new business and maintain existing business. . 

• Review and monitor sales performance, and refine sales strategies as required to ensure employee successfully meets assigned goals and objectives. Reallocate resources to improve overall results as needed. 

• Supply to the development of marketing, customer retention, advertising, pricing, and distribution strategies for the district or branch. 

• Ensure the sales force receives coaching and training on the technical aspects of the organization’s products and services; on marketing campaigns and sales promotions; and on sales techniques, procedures, and standards that will help them achieve their sales targets. 

• Create and drive local sales strategy in alignment with enterprise programs and strategies 

• Build, hire, develop and align an impactful team 

• Focus on high level customer (internal and external) networking and drive growth through collaboration and customer success. 

• Lead all sales activities for the area’s geographic boundary for the fire alarm, security, fire sprinkler and fire suppression businesses. 

• Grow and retain the recurring revenue base and associated service revenues by directly coaching/mentoring/training sales teams. 

• Collaborate with other area and nationally based sales leaders to demonstrate standard processes and achieve company objectives in growing the national account customer base... 

• Develop business plans for the territory including business development strategies, sales staffing, sales market assignments, strategic customer development and industry relations 

• Direct sales forecasting activities and set performance standards in alignment with assigned objectives. 

• Conduct regular “ride along” sessions with employees to coach, mentor, and meet with key clients to assist sales representatives with building and strengthening relationships, skills and negotiating and closing new business. 

• Responsible for administering, communicating and staying in sync with all company policies and procedures, whether formally or informally communicated. 

What we look for
Required 

• Demonstrated skills, ability and comfort leading a high volume/transaction sales team. 

• Comfortable leading and working in teams, experienced at project management and successful selling at all customer levels

• Able to create and develop solutions to customer needs while meeting objectives. 

• Committed to developing and organizing a versatile team. 

• Intuition for business (Johnson Controls preferred). 

• Excellent communication and team building skills with a strong understanding of inter-departmental relations. 

 
Preferred 

• University Degree in business or associated field (marketing or engineering preferred). 

• 5+ years professional sales experience in a related field (Fire protection, Security or related/adjacent construction business preferred). 

#LI-AA2

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

The Site Manager is responsible for overseeing the daily operations and ensuring exceptional client service at one of our on-site support services centers or client sites. Will also responsible for the supervision of all employees at the site, including recruiting, training, and development of their professional skills.  

Essential Job Responsibilities

• Serves as the principal liaison between EPIQ, the client’s administration and the site employees

• Provides excellent client white glove customer service to all end-users at the site

• Provides onsite leadership with the Epiq team, and encourages staff development in their careers

• Continuously looks for opportunities to increase the efficiency of our on-site operations

• Seeks opportunities to increase our capabilities and makes recommendations to the key contact

• Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client

• Recruits and interviews potential EPIQ candidates for available positions at the site

• Hires, trains, manages, and evaluates all personnel assigned to the site

• Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime

• Compiles, collects, and reporting for all data necessary to provide the client with monthly management reports

• Displays high ethical standard, integrity, work ethic, and loyalty

Qualifications & Requirements

• High School Diploma or equivalent; College experience preferred but not require

• Previous management experience in a client service oriented field, preferably mail/copy/production

• Detail oriented with good verbal and written communication skills, with the ability to resolve complaints

• Strong initiative required; ability to work independently with minimal direct supervision

• Working knowledge of Microsoft products such as MS Word, Excel, and Outlook

• Ability to walk, bend, kneel, stand or sit for an extended period of time

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Job Profile Summary:

The Enterprise Operations Manager oversees the operational and strategic management of a client relationship with the primary focus of achieving and surpassing client expectations. This position reports to an Enterprise Account Director with a dedication towards achieving account profitability; serving as the primary escalation contact; providing account leadership and mentorship to the Site Managers and on-site teams.

Essential Job Responsibilities

• Manage and oversee all assigned locations, personnel, and equipment for a client with multiple locations nationally

• Oversee the Site Managers and potentially other employees at multiple site locations

• Provide management direction to ensure our accounts are receiving quality service while operating efficiently and profitably

• Develop strategies to achieve 100% client satisfaction

• Strategically engage Epiq resources to support proactive solutions and industry trends with client

• Scheduled/Unscheduled travel to all client locations to monitor account performance

• Ensure monthly report compilation, including accurate billing submittal and invoice processing

• Monthly meeting/touch points with clients in all offices

• Perform Annual end-user survey and Semi-Annual Client survey

• Preparation, presentation, and review of Strategic Business Reviews

• Lead recruiting, developing, and training initiatives to optimize account performance

• Develop account strategies in accordance with overall strategy and business plans

• Proactively provide solutions to the client contact

• Respond to client concerns

• Host recurring meetings to train, educate and inform the on-site management team

• Develop positive relationships with client key contacts in each local office

• Ability to function with a high level of patience, tact and diplomacy

• Displays high ethical standard, integrity, work ethic, and loyalty

Qualifications & Requirements

• Bachelor’s degree required or relevant management experience

• Experience managing multi-site and multi-client operations

• Minimum 5 years’ experience in business process outsourcing industry

• Process improvement and project planning experience a plus

• Six Sigma training a plus

• Records and Information Governance leadership and workflow experience preferred

• Minimum 2 years’ management experience with heavy profit and loss responsibility

• Minimum of 2 years’ professional level work experience in a production environment and/or a client-service oriented field

• Working knowledge of PC applications including Microsoft Office software

• Knowledge ofand utilization of typical office services equipment and technology

• Extensive travel and on-site location work at times

The Compensation range for this role is $110,000 to $140,000 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

A Service Specialist is part of a team that provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities and receptionist services.

Essential Job Responsibilities

• Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule

• Copy Services includes accurately producing copy, print and scan projects per written instructions

• Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner

• Hospitality Services includes coordinator and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed.

• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance

• Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.

Qualifications & Requirements

• High School Diploma or GED

• Minimum of 1 year work experience in a customer services field

• Ability to multitask with attention to detail

• Ability to resolve issues with professionalism and tact

• Ability to lift or move 40 lbs. or greater

• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

• Ability to walk, bend, kneel, stand or sit for an extended period of time

• Team player, must have excellent customer service and communication skills

• Preferred Shift: 8:30-5:30 but some flexibility required

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Hospitality position provides “White Glove” customer service and is responsible for taking care of all client meetings and events, and hospitality tasks at a client location. 

Responsibilities

• Provide “White Glove” hospitality services
• Set-up meeting rooms as specified
• Perform walk through of floor(s) to inspect and ensure that all conference rooms and kitchens are clean, and stocked with supplies
• Clean pantry and kitchen as needed
• Provide support for miscellaneous requests and flex services
• Utilize various software and event planning programs to meet tasks
• Coordinate all hospitality-related functions and assist in prep set‐up/break‐down of all meetings, conferences and offsite events to ensure all requests are scheduled appropriately according to specified timelines provided by lawyers and legal practice assistants.
• Assist lawyers and support staff with menu arrangements, meeting room reservations and catering requests, accurately documenting all aspects to ensure all requests are met and information has been properly entered and executed.
• Provide Reception Desk coverage, including greeting, directing, and otherwise assisting firm guests; reception telephone coverage and responding in a timely manner to online/emailed space requests.

Job Requirements

• High School Diploma or GED
• Minimum of 2-year work experience, client service-oriented preferred
• Minimum of 5 years Hospitality/Concierge/Restaurant experience
• Good customer service skills, including tact in handling complaints.
• Good verbal and written communication skills
• Attention to detail and ability to multitask in a fast-paced environment
• Ability to lift or move 40 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended periods of time
• Working knowledge of Microsoft, Outlook, Word, and Excel

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

A Service Specialist is part of a team that provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities and receptionist services.

Essential Job Responsibilities

• Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule

• Copy Services includes accurately producing copy, print and scan projects per written instructions

• Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner

• Hospitality Services includes coordinator and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed.

• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance

• Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.

Qualifications & Requirements

• High School Diploma or GED

• Minimum of 1 year work experience in a customer services field

• Ability to multitask with attention to detail

• Ability to resolve issues with professionalism and tact

• Ability to lift or move 40 lbs. or greater

• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

• Ability to walk, bend, kneel, stand or sit for an extended period of time

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.